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Reviews of Genetti Hotel, SureStay Collection by Best Western

2.5 out of 5
Genetti Hotel, SureStay Collection by Best Western
200 W 4th St., Williamsport, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1005 reviews" "
Rating 8 - Good. 263 out of 1005 reviews" "
Rating 6 - Okay. 86 out of 1005 reviews" "
Rating 4 - Poor. 32 out of 1005 reviews" "
Rating 2 - Terrible. 20 out of 1005 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Liked: Staff & service
Very friendly staff
Stayed 1 night in May 2024

8/10 Good

Lori

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very friendly and helpful at check-in. Rooms are clean but dated. I would stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, ease of everything from check in to check out. The restaurant and bar inside the hotel is ideal, good food and great wait staff
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Carrie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my fifth stay at the Genetti and I absolutely love it. The night clerk at the front desk is the absolute best!
Stayed 1 night in May 2024

6/10 Okay

Takechia Quana

Traveled with partner
Hotel is a bit outdated. Breakfast is great and general manager PHIL IS THE GO TO GUY! Any issues he will be able to help
Stayed 4 nights in Jan 2024

6/10 Okay

Sharon

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This is a beautiful 100 year old building that desperately needs updating. Was very disappointed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Edwin, lehighton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical building, staff attentive
Stayed 2 nights in Apr 2024

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic and friendly. The property has historic features that were great to see around the hotel now only as decorations.
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay Very affordable and convenient
Stayed 1 night in Apr 2024

6/10 Okay

Debbie

Stayed 1 night in Apr 2024

10/10 Excellent

Sandra, Whittier

Stayed 6 nights in Mar 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Genetti has been my go-to place to stay when visiting my daughter at college. The staff is wonderful, the hotel is beautiful, and it's in walking distance of any of the unique restaurants and shops in downtown Williamsport.
Stayed 3 nights in Mar 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Traveled with partner
Liked: Staff & service, amenities
The staff were friendly and helpful. It’s a historic hotel who has had lots of famous visitors over the years. A little work would go a long way. The bed was comfortable but not luxurious like other new hotels. The room was clean although the bathroom could have used a little more attention. There are some really good restaurants and bars within walking distance, and lots of places within driving distance. All in all we had a nice stay. A little work would go a long way to making this historic hotel a great place to stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

rachel, Fleming Island

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Breakfast was excellent and the staff was all super friendly.
Stayed 4 nights in Mar 2024

10/10 Excellent

Patricia, Lock Haven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating and the room was nice and clean!!
Stayed 1 night in Mar 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience!!
Stayed 1 night in Mar 2024

10/10 Excellent

Celeste

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Comfortable bed. Will definitely keep in mind when we return to Florida.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and at a great price, but without skipping on the comfort! Showers could use an upgrade.
Stayed 1 night in Feb 2024

2/10 Terrible

Beau

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tim E. Guest Services Manager on Feb 14, 2024
On Behalf of our entire team here at the Genetti, I would like to apologize for not exceeding your expectations with your recent stay. We are always working to improve our guest experience and any and all feedback is always appreciated. Thank you for staying with us and I hope you will give us another chance to provide you with a great stay!

10/10 Excellent

Terry

Business traveler
A fantastic and classy hotel with a staff that really seems to care. Great room. Breakfast is an actual meal, with eggs, meat, juices, fruit and cereal. Highly recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Waliza, East Stroudsburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its such a beautiful hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an older motel but it was very clean a staff was very helpful a polite. Free breakfast buffet was awesome to.
Stayed 1 night in Feb 2024

8/10 Good

John, Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

William A Reed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic hotel within walking distance of several restaurants, breweries and coffee shops. Free convenient parking and great breakfast included. Staff was personable and helpful. May not have all the modern amenities of the newer hotels (basic TV in room), but a great place to stay when in Williamsport.
Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher

I enjoyed the peace. The staff were very friendly. I had a card issue a couple of times but the staff quickly corrected the problem.
Stayed 3 nights in Dec 2023

10/10 Excellent

STACEY

I loved the history of this place. Lots of character, staff was very pleasant. Overall a lovely place.
Stayed 1 night in Jan 2024

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Louis, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place that we will always stay at and recommend to others.

10/10 Excellent

Jim

Stayed 1 night in Dec 2023

10/10 Excellent

Don

Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Williamsport
Great place to stay, right in the middle of downtown People are very friendly and easy walking distance to bars and restaurants They upgraded us to a suite!
Stayed 1 night in Dec 2023

10/10 Excellent

Qadeer Ahmed

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay at Genetti’s!
Thank you for a wonderful stay. Our room was spacious and very clean and included a comfortable reading chair, large TV, and large fridge. Bathroom was also spacious with a great shower. Heat worked well. Both rooms looked recently renovated. Neighboring rooms were quiet throughout the night. Staff at check-in were fast and efficient and very friendly. The complimentary parking was easy to enter and convenient. We were very pleased by the entire experience.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vintage quality
Very nice older hotel. Location is right in the downtown. Well maintained and friendly service. Free breakfast buffet included and free parking.
Stayed 2 nights in Dec 2023

10/10 Excellent

Brianne

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here at least once a month and love it. The history is remarkable. The bar is laid back, beautiful bathrooms. We have yet to stay in the same room and love them all, they are all very different and the artwork typically catches your eye.
Stayed 1 night in Dec 2023

8/10 Good

Nita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Quiet, clean rooms in downtown Williamsport. Close to restaurants.
Stayed 4 nights in Dec 2023

8/10 Good

Scott

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
It was a step back in time. I loved it. The kitchenette could have been much cleaner.
Stayed 3 nights in Dec 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
A very charming and historic hotel. Our room was spacious, comfortable and very clean. The staff was courteous and very friendly. I loved the pictures in the hallway of famous people who had been there. Breakfast was very good. I hope to stay again sometime if ever in the area.
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kirby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay
We have stayed here many times. Its always a great experience. It's an old hotel and its beautifully decorated for christmas. Having the restaurant/bar downstairs is a plus as well.
Stayed 1 night in Dec 2023

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old hotel, so understand where you're staying. The fixtures such as sinks and bathtubs are old. But they're in excellent condition and lend an air of old world charm to the Gennetti. The rooms continue this old-fashioned grace, making it very comfortable and feel like home. We had a room with a charming kitchenette, complete with everything one could need. Rooms are quiet, well insulated from the sounds of guests in other rooms. Even the heating/air system was pretty quiet, and worked better than those in other hotels I've stayed in. My main suggestions are that there are some minor upgrades they could do to make it more senior-friendly. For instance, safety bars in the shower/bath would be very helpful. I didn't take a shower during my stay because, while absolutely charming and wonderful for a deep soak, the bathtub was too deep and had no safety bars. Couldn't risk it. It would be nice if they had a station on each floor where one could obtain coffee supplies each morning, and purchase soda and/or snacks. We were on the 8th floor and the soda machine was in the basement. Despite what the website says, they do not clean rooms daily. You're one your own. So after you enjoy your coffee the first morning, you're out of luck. Also, not a big fan of the extremely long walk from the parking lot to the lobby. Overall, this is a lovely, old-world style hotel offering a homey, comfortable stay. Incredible breakfast, wonderful staff.
Stayed 2 nights in Nov 2023