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Reviews of DoubleTree by Hilton Hotel Boston - Westborough

4 out of 5
DoubleTree by Hilton Hotel Boston - Westborough
5400 Computer Dr, Westborough, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1003 reviews" "
Rating 8 - Good. 308 out of 1003 reviews" "
Rating 6 - Okay. 93 out of 1003 reviews" "
Rating 4 - Poor. 49 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Allison

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
There was a noticeable layer of dust on everything in my room. The furniture was very outdated. There was a QR code to the guest guide for dining and things like that, but the code did not work. The hotel is in an industrial park and nothing is within walking distance. I would not stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Virginia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was lovely & the hotel was great!
Stayed 1 night in May 2024

10/10 Excellent

Krishnamurthy

Liked: Cleanliness, staff & service, property conditions & facilities
Had a very good stay.
Stayed 3 nights in May 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was really good.
Stayed 1 night in Apr 2024

10/10 Excellent

Ralph

Stayed 1 night in Apr 2024

10/10 Excellent

Jeremy

Liked: Property conditions & facilities
Fast check in. Easy parking.
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very good experience
Stayed 1 night in Apr 2024

6/10 Okay

Paul

Traveled with family
Liked: Staff & service
We paid a high premium for a mediocre property. When we checked in for 3 rooms one room had a horrible smell like sewage. When we went down to get a different room the guy at the desk was not surprised. He even said that the room he gave us shouldn't have been affected. Not sure what he meant by that.
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 1 night in Apr 2024

6/10 Okay

Marilou

Traveled with family and small children
Buffet breakfast although for purchase had a good selection. The server was very nice & polite, too bad I didn’t get his name.
Stayed 1 night in Mar 2024

8/10 Good

Sarah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was good; just be aware they are undergoing construction. There are noises of construction throughout the day. Besides that staff extremely friendly. Rooms are clean.
Stayed 1 night in Mar 2024

4/10 Poor

lesya

Disliked: Cleanliness, property conditions & facilities
The property is in serious need of updating! Pretty beat up and not that clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Nichole

Stayed 1 night in Feb 2024

4/10 Poor

alison, Manchester

The shower had been adapted from having a wall? And the plastic was cut to about an inch above the ground…which if I had been unstable on my feet I worry I could have stumbled and cut my feet on the edges of the cut off plastic. Also it was handheld shower which was terrible. Not a fun cleaning experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable, for the price especially, quiet and convenient as well
Stayed 1 night in Feb 2024

10/10 Excellent

Aikins

Liked: Amenities
Awesome
Stayed 1 night in Jan 2024

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved!
Stayed 1 night in Jan 2024

8/10 Good

Daniela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is safe and quiet and good for a family trip
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and clean. The bathroom was well maintained and new towels were provided daily.
Stayed 3 nights in Jan 2024

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Susan

Not many restaurant choices
Stayed 1 night in Jan 2024

4/10 Poor

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

zach

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

George

Stayed 1 night in Jan 2024

8/10 Good

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Janice, Rockwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, Why stay anywhere else.
This is a fine hotel. Since this is an older hotel that has been completely remodeled, the walls are solid masonry no balloon framing. So quiet, you can sleep well at night. Great staff. Love the indoor pool.
Stayed 1 night in Dec 2023

10/10 Excellent

Leane

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Todd, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Dec 2023

10/10 Excellent

Lea

Stayed 4 nights in Nov 2023

10/10 Excellent

jules

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Loved the place overall. Very comfortable and staff were all kind and polite. Bar / restaurant closed at 10, not midnight. And their snack shop - $5 for Ramen? Dude.
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023

10/10 Excellent

Melinda

Stayed 1 night in Dec 2023

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel would be perfect if it just offered free breakfast
Stayed 1 night in Dec 2023

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Lisa, Casco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Weekend stay with kids
The beds were comfortable, the warm cookies were great, wish there were better food options at the hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Georgy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Gina

Traveled with family and small children, Traveled with family
Liked: Staff & service
Staff was great. Double beds are so small. We had to ask for a king size bed with a roll in because there was no way my husband and I could fit in one of the double beds. Hotel is outdated and could definitely use some updating. Otherwise our stay was fine. The hotel is quiet and my girls enjoyed the pool.
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ayanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

PINALBEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 1 night in Dec 2023