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Reviews of Sheraton Pentagon City Hotel

3.5 out of 5
Sheraton Pentagon City Hotel
900 S Orme St, Arlington, VA

Reviews

8.2

Very Good

Rating 10 - Excellent. 872 out of 1663 reviews" "
Rating 8 - Good. 380 out of 1663 reviews" "
Rating 6 - Okay. 196 out of 1663 reviews" "
Rating 4 - Poor. 101 out of 1663 reviews" "
Rating 2 - Terrible. 114 out of 1663 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Labdhi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 1 night, the rooms were spacious and the room was clean .check in was a bit slow and the staff was fine . The view from room was good too, it’s quiet near dc, perfect for our trip . Overall, would recommend this place .
Stayed 1 night in May 2024

6/10 Okay

Hatim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Geeta

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent service,but room amenities wasn’t so great
Stayed 1 night in May 2024

4/10 Poor

Amy, Jesup

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel swapped our reservation for 2 double beds to one king without asking us. Then said they were out of double beds when we arrived at 10pm. They blamed it on Expedia for over booking.
Stayed 2 nights in May 2024

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean, parking on site, good breakfast and good value for Washington DC
Stayed 1 night in May 2024

6/10 Okay

Ruben

Stayed 2 nights in May 2024

6/10 Okay

Bill

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was very convenient to Arlington National Cemetery, but the facility itself seemed as if it had not recieved much investment in a very long time. Everything seemed old and worn out and a little rough around the edges. The staff was very helpful, though, and did a great job helping us.
Stayed 2 nights in May 2024

6/10 Okay

Estifanos O

Traveled with partner
Liked: Staff & service, property conditions & facilities
I got the connected room and the noise from other room was very disturbing. They need to make a sound proofing system.
Stayed 2 nights in May 2024

2/10 Terrible

Peter

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
What a terrible property!!
Stayed 1 night in May 2024

6/10 Okay

Tiffany

Liked: Staff & service
Disliked: Property conditions & facilities
Room had a strong odor or urine and plugs weren’t working.
Stayed 2 nights in May 2024

10/10 Excellent

Samar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in May 2024

2/10 Terrible

Kenneth

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Only nice rhing was the restaurant in the lobby
Stayed 1 night in May 2024

6/10 Okay

Victoria

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and economical.
Stayed 1 night in May 2024

6/10 Okay

Meghdad

Traveled with family
Liked: Staff & service
It was ok
Stayed 1 night in May 2024

10/10 Excellent

Ernest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and stay.
Stayed 2 nights in May 2024

10/10 Excellent

Anya

Stayed 1 night in May 2024

8/10 Good

Gias

Liked: Cleanliness, staff & service, property conditions & facilities
There was no ventilation in the toilet, other than that everything is good.
Stayed 2 nights in May 2024

10/10 Excellent

Douglas

Traveled with group
The experience was fun and did’nt dislike anything. Thanks
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at the sheriton ! Amazing view from our window ,, very helpful staff particularly Gabrielle ! and easy access to Washington
Stayed 3 nights in Apr 2024

6/10 Okay

Natalie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I booked this property based on the pictures on the Expedia listing but when I arrived, I was given a room in building two. This was across the driveway from the main building. The building and room were much below the standards from the pictures on the Expedia listing and a Marriott Brand hotel. My room was in the basement which necessitated carrying all my bags down half a floor before I could reach the elevator. The view out the window was of weeds and garbage. The building was eerily quiet and seemed empty. I did not feel comfortable. The toilet bowl ran all night and the safe was open in the locked position, so it was unusable. In the morning the next day, I called the front desk several times to ask someone to come fix the toilet and the safe. When no one showed up after about 30 minutes, I went to the front desk to complain. A very nice staff member listened to all of my complaints and eventually transferred me to a room in the main building. This room was a vast improvement, and I felt much more comfortable in the main building. Overall, however, I did not feel that either room or building was up to the standard of the Marriott brand. Despite the name of the hotel, it is not walkable to Pentagon city and requires either a shuttle ride or Uber to get to the mall or catch the metro. The free shuttle runs once an hour and was very reliable, but an hourly shuttle with a last pickup of 9:45 is not convenient. Finally, don’t book via third-party if you want Bonvoy points.
Stayed 4 nights in Apr 2024

10/10 Excellent

domoniquie

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Maximillian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, staff always courteous and even gave us a great view on request
Stayed 1 night in Feb 2024

2/10 Terrible

Daniel

Disliked: Staff & service
Most everything. Electronic noise 24 hours a day was particularly irritating.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024

10/10 Excellent

KELLIE

Stayed 1 night in Dec 2023

2/10 Terrible

Leunamarie

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I had two rooms two nights reservation and they were not only charging more money but taking me out of the room because there was another group reservation that needed my rooms. When I came back they were sold out and moved me to another hotel. I had to come back because they kept my luggage at the lobby. I had to wait 30min. At the lobby because there were no staff at the counter. Safe your money and time. Also Expedia has the ad that this rooms holds 4 guest but the price is based on 2 guest and they charge u a third and fourth guest an extra fee. I asked and Expedia told me to speak at the counter them. When I checked in they told me that the fee is from Expedia. It was a false price deal. Horrible experience on this trip. Overall bed, room, location very comfortable and convenient.
Stayed 2 nights in Apr 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was nice but this is a run down hotel in need of updating
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Kimberley, Woonsocket

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in not that great of an area but super close to Reagan National! Shuttle driver dropped me off way before the entrance for the actual airline so I got lost in the airport but I did make it home. Thank you!
Stayed 1 night in Apr 2024

10/10 Excellent

Dany

Stayed 3 nights in Apr 2024

2/10 Terrible

ASHISH

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024

8/10 Good

Rita

Stayed 1 night in Apr 2024

2/10 Terrible

AIDA

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checking in the hotel April 11 celebrating Anniversary we have horrible experience because the hotel that night only hot water we called the front desk and the lady say the next day in the morning is the only be able to fix the problem that’s out experience
Stayed 3 nights in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service
Very hospitable and friendly staff
Stayed 3 nights in Apr 2024

8/10 Good

Teresa

Stayed 2 nights in Apr 2024

6/10 Okay

Sherina

Liked: Cleanliness, staff & service, amenities
This property was clean, but definitely has had lots of use as things looked worn. My bathroom had peeling paint on the ceiling. The hallway carpet looked worn. Overall, I had a wonderful stay it was clean, safe, and the price was decent
Stayed 4 nights in Apr 2024

10/10 Excellent

Saveena, Ozone Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good and the staff was friendly and attentive.
Stayed 2 nights in Apr 2024

10/10 Excellent

Benjamin

Stayed 1 night in Apr 2024

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Apr 2024

10/10 Excellent

CRYSTAL

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating and friendly
Stayed 2 nights in Apr 2024

8/10 Good

Colleen

Traveled with family
Liked: Cleanliness, staff & service
All was good. It is just an old property.
Stayed 3 nights in Mar 2024

10/10 Excellent

Chrystena

Stayed 1 night in Apr 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and wonderful staff
Stayed 2 nights in Apr 2024

6/10 Okay

SHALINA, JAX

Business traveler
Liked: Staff & service
No chair's in room but had a desk
Stayed 2 nights in Apr 2024

8/10 Good

Jose Manuel

Stayed 1 night in Apr 2024

10/10 Excellent

Srinivasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service
No vent in bathroom. Hotel was very convenient and staff was awesome!
Stayed 3 nights in Mar 2024

2/10 Terrible

Jahzel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was nice and clean. The one star review is for the fact that upon check in we realized or shower would not give out hot water. We contacted the desk and they weren’t helpful about the situation at all. My elder mother had to take an ice cold shower. Upon our frustration we walked down to front desk to complain again about the water and we were told they would send someone right away. Again our request was ignored and we never got the situation fixed