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Reviews of Hyatt Centric Old Town Alexandria

4 out of 5
Hyatt Centric Old Town Alexandria
1625 King Street, Alexandria, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 445 out of 685 reviews" "
Rating 8 - Good. 139 out of 685 reviews" "
Rating 6 - Okay. 60 out of 685 reviews" "
Rating 4 - Poor. 25 out of 685 reviews" "
Rating 2 - Terrible. 16 out of 685 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
The room was clean but a bit small with only 1 desk chair. We didn't appreciate being told a check-in that there is an additional $50 charge of "incidentals" but the clerk could not explain what those were. The next day we learned that $40 of that was for the valet parking.
Stayed 2 nights in May 2024

10/10 Excellent

ANGELIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and close proximity to all places is so convenient
Stayed 1 night in May 2024

8/10 Good

Corey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were quite functional which is what I was looking for. Good location in Old Town Alexandria
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel in a wonderful small city!
Stayed 1 night in Mar 2024

10/10 Excellent

Joe

Professional good pilllows nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Alford's

Stayed 1 night in Mar 2024

10/10 Excellent

Kimaris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property and Ocean at the front desk was lovely. I will be back. Thank you!
Stayed 2 nights in Mar 2024

8/10 Good

JACK

Stayed 1 night in Mar 2024

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Old Town Alexandria. Very clean, comfortable and close to shops, restaurants and the Metro, without being right at the Metro station.
Stayed 2 nights in Mar 2024

2/10 Terrible

Leslie

Business traveler, Traveled with family
Disliked: Property conditions & facilities
It was near the airport and a few good places to eat. The staff was very polite and had NO intention of fixing the problem in my room.
Stayed 1 night in Feb 2024

10/10 Excellent

Claretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It made my weekend stay very pleasant.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nargis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area and how clean the rooms was.
Stayed 1 night in Feb 2024

10/10 Excellent

HAJAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Bruce

Traveled with partner
Liked: Cleanliness, staff & service
Great location about 30 minutes’ walk to the river. the staff was very helpful. the Dash bus stop was right across the road. When the hotel lost power, the staff compd the valet parking fee and gave Hyatt points to all guests.
Stayed 1 night in Feb 2024

10/10 Excellent

Julian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Sleek Hotel with a Smile
The cleanliness of the hotel is top notch. Every staff member SMILES and is pleasant and helpful. Our favorite is Cadia at the front desk. She was able to change our room to a quieter room, provide us guidance on parking and directed us to a cute diner walking distance to the hotel if we were out late. It has been a good stay and we would recommend this hotel for anyone staying in the area. The hotel is a couple of blocks to the Metro so getting in and out of DC is a piece of cake!
Stayed 1 night in Jan 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again!
We really loved this hotel! It was in a great location in Old Town and easy for our Uber drivers to find us. The staff was fantastic and friendly. The restaurant and bar were very nice as well. The rooms were modern and clean, if a bit small. Our king sized bed filled most of the room, but that was not a big deal. We would definitely stay there again. It had a very modern, hip vibe. Excellent!
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
The location is perfect. It’s on King St. where all the bars, shops and restaurants are located. The room is clean/comfortable and pet friendly! I had a nice stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Truong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Karissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a little smaller than I thought but we had a great stay and the front desk staff was AWESOME! They were so friendly and gave us great recommendations. They definitely made our trip better with their caring and friendly personalities :)
Stayed 1 night in Dec 2023

10/10 Excellent

Markham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DC Visit
Very nice hotel, easy travel into DC and the surrounding area is great
Stayed 2 nights in Dec 2023

2/10 Terrible

Treva

Disliked: Staff & service
Very unhelpful staff. Had to relocate to another hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Jeanette Bradbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the amenities of a business hotel in charming Old Town, with its plentiful restaurants, boutique store, and waterfront. I stayed here once before and will return!
Stayed 2 nights in Dec 2023

10/10 Excellent

Margie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the property is cozy and that the rooms make excellent use of space. The property is not so large as to be overwhelming. The in-house restaurant was very good, and overall the staff was courteous and professional. What we didn't like were the options for parking. But this would not keep us from staying at this property again
Stayed 4 nights in Nov 2023

8/10 Good

Hongfei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are very friendly
Stayed 1 night in Nov 2023
Response from Rowland on Nov 22, 2023
Thank you for the friendly feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a beautiful city!
Great hotel in the heart of Alexandria! In a safe and vibrant area. Newish hotel, small but comfortable room, bed and linens. Nicely decorated. Clean bathrooms. The only thing we didn’t love was the “fake” fragrant air freshener in the main lobby. This practice is popping up in many hotels now, and frankly we are not fans. But once you exit the lobby to your room, the rooms smell fine.
Stayed 1 night in Oct 2023
Response from Rowland on Nov 17, 2023
Thank you for the positive review. Please visit us again!

10/10 Excellent

Tammara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was wonderful, staff was friendly and helpful, I loved my room.
Stayed 2 nights in Nov 2023
Response from Rowland on Nov 8, 2023
Thank you for the positive feedback! Please visit us again on your next visit here to King St.

6/10 Okay

Ibera

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
One night stay was almost $300. The 2-bed room was extremely small; the rolling cart could not make it pass the door! No service with our bags! Very limited parking! No refrigerator in the room! My adult daughter sat in the lobby, waiting for a family member to come down. The woman at the desk looked them both, up and down, and asked if she could call my room. Gave the feeling that “they” were not welcome! It’s 2023, most people have already made a connection via their phone! “Perhaps my daughter was sitting there resting, waiting for someone else for a meal in the restaurant, or simply waiting until I had come down from the room. I spoke to the woman regarding the reception that my daughter received. She did not take responsibility for her actions. She stated that my daughter had “left out” statements regarding their conversation. My daughter did not leave out anything. So, obviously, the woman “knew” that the conversation was Offensive! The woman stated that she would “take off the $40-valet cost@. She did do that. She stated that she did not mean to “offend your daughter “. All said to say that we “will not” stay there again! Non-smoking room with other residents around us who chose to smoke anyway! Too expensive to have these issues!
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
Not recommended
Not recommended at all. Place is not clean front desk staff are rude, they aren't trained well enough for this job or hospitality business. Imagine asking for a clean blanket and they tell you we don’t have another blanket at the moment…5 hours later almost at midnight showing up with 2 twin blankets.(Hyatt hotels are known for quality and great customer service. This hotel is the worst Hyatt hotel in the world). Not recommended at all. To make the matter worse lobby smells like a very cheep perfume trying to cover another bad smell.
Stayed 3 nights in Oct 2023
Response from Rowland on Nov 9, 2023
Good Day,I'm sorry that you feel that way with your recent stay here. I will work with my team to improve with better training. Thanks for the feedback and have an great day.

10/10 Excellent

sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
It was and amazing experience excellent customer service.
Stayed 1 night in Oct 2023
Response from Rowland on Nov 1, 2023
Thank you for an great response!!

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the security
Stayed 3 nights in Oct 2023
Response from Rowland on Oct 26, 2023
Thanks for your recent stay here at Hyatt Centric Alexandria. Please visit us again on your next trip to the area.

6/10 Okay

Nancy

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location-horrible parking situation
When we cked in, front desk who helped us became a little annoyed when I told her I had a dog and went looking for a 5 PAGE disclaimer about, barking, aggressive dogs etc as well as can’t leave her in the room when I’m not there. That’s a little much for a supposed ‘pet friendly’ hotel. Room lovely but for 2 people, we couldn’t even get around each other. Too small for amount of furniture & 2 beds. Parking in area bad, I used to live here so I know. But valet was $40/night. Front desk insisted I move my car when all we needed were 2 mins to run luggage up cuz we had appt and had to leave. Had to move car a long block away & come back to pick up friends who had to drag my luggage to room for me. Shower handle loose.
Stayed 1 night in Oct 2023
Response from Rowland on Oct 26, 2023
Good Day, and thank you for staying with us here at hyatt Centric. Yes, our policy does state that you can't leave pets unattended. If we have guest next to you trying to relax, and if your pet barks while you gone. That will make the guest upset, and not enjoy their stay.

4/10 Poor

Edward

Business traveler
Disliked: Staff & service
Not Good For Business Trip
Probably not a good place to stay on business. Staff was unhelpfull. I had video conferencing calls I needed to make after a full day of calls. Room was not ready, and they did not have a conference room or any other room I could work out of. Very loud in common area, so i had to make calls from a another location. Staff was very unhelpfull and couldn't be bothered to try and provide me with a partial solution.
Stayed 1 night in Oct 2023
Response from Rowland on Oct 26, 2023
Good Day and thank you for your recent stay here at Hyatt Centric. Unfortunately we do not have an business center. Most guest sit either in the lobby or restaurant to complete work related task.

6/10 Okay

Grace

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Better communication between what it shows on the website and at the time of check in would have been great !
Stayed 1 night in Sep 2023
Response from Rowland on Sep 17, 2023
We will take note, and do better next time. Thanks for your recent say and feedback.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best weekend getaway!
Stayed 1 night in Sep 2023
Response from Rowland on Sep 17, 2023
Thank you for the great survey

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife recently read an article about Alexandria which mentioned the shops and restaurants on King St. We decided to visit and my wife insisted on staying near King St. We found the Hyatt and stayed there a month ago. When we were able to get very affordable Amtrak tickets we decided to visit again in Sept and since we enjoyed our stay last time we decided to rebook.
Stayed 2 nights in Sep 2023
Response from Rowland on Sep 6, 2023
Thank you for your recent stay here at Hyatt Centric, and thank you for your positive review. Please on your next visit to Alexandria. Stay with us again.

8/10 Good

Ed.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Not so peaceful.
This was a business trip. I left DC area & decided to stay here as its always quiet & peaceful. As soon as I walked into lobby area, it was loud as there was a huge crowd in restaurant area. Even staff commented on it. Checked in as k couldn't get a refund, dropped bags off in room & decided to come back down before restaurant closed.it was still loud. Even watch sent me a notice that environment was too loud.
Stayed 1 night in Aug 2023
Response from Rowland on Aug 25, 2023
Good Day, thank you for staying here at Hyatt Centric. Unfortunately it is an public area at the restaurant, and it is restaurant week here in old town Alexandria. The restaurant closes at 9pm, so the lobby area starts to quiet down around 8pm.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly from the time i checked in to check out. Valet was easy and convenient and did not take long. Room was nice and clean.
Stayed 1 night in Aug 2023
Response from Rowland on Aug 23, 2023
Thank you for your recent stay, and thank you for your great review

4/10 Poor

Paul

Traveled with family
Disliked: Amenities
For over $200 per night, the room didn't have a mini fridge and there is no ice machines in the building. They literally give you a little bag of ice upon check in lol. Also - it's a "pet friendly" hotel - so prepare for barking dogs. I checked in after 5 hour drive, and the room across the hall had a large dog barking uncontrollably for hours. I complained and they said there was nothing they could do. I wish I had done more searching before booking this hotel.
Stayed 1 night in Aug 2023
Response from Rowland on Aug 19, 2023
Good Day, and thank you for your recent stay here at Hyatt Centric Alexandria.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great experience! Some things we noticed were stains on towels, shower door wouldn’t close completely so water leaked onto floor, and no one was at front desk when we arrived. All in all, was a great stay, great location, and helpful staff!
Stayed 2 nights in Aug 2023
Response from Rowland on Aug 17, 2023
Thank you for your recent stay here at Hyatt Centric. Please stay with us again on your next visit here in Alexandria.

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Quiet room, good restaurant, friendly service. I would stay again if the price were right. Convenient, walkable to metro and Amtrak. Room decor functional and sensible, but I found the carpet design a bit garish and hard on the eyes. Same in the corridors. The plug in the sink never closed properly so couldn’t fill it up to wash face and shave. Nice shower, but handle was very stiff — it seemed that it had to be closed very tightly in order to shut water off completely. Much appreciated to have two complimentary bottles of distilled water. Elevators good and fairly easy to use. This hotel is between a four and a five, closer to a five, which is what I would have given it had some of these minor issues been attended to.
Stayed 1 night in Jul 2023
Response from Rowland on Aug 2, 2023
Thank you for the feedback. I will have engineer look into the sink. Please visit us again on your next visit here to Alexandria.

10/10 Excellent

Tara

Traveled with partner
Liked: Staff & service, property conditions & facilities
We had a wonderful stay this past weekend. The staff was amazing to us. There isn’t an ice maker but the front desk will give you a bag of ice for your room. The rooms are a little smaller but it’s a city hotel so I wasn’t surprised. I don’t think more than two people could fit comfortably. I was most impressed with the clock in the bathroom mirror.
Stayed 2 nights in Jul 2023
Response from Rowland on Aug 2, 2023
Thank you for your recent visit here at Hyatt Centric Alexandria, and great score. Please visit us again on your next visit here at Alexandria.

10/10 Excellent

Claudia, Germantown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! Very nice breakfast areas around the hotel for you to try especially (The Baguette). The room is spacious and trendy, very clean, and the staff was very courteous and professional. If you have a chance try the restaurant for dinner and you will not regret it.
Response from Rowland on Aug 2, 2023
Thank you for your review with your stay here. Please visit us again on your next stay here.

4/10 Poor

Sharon

Traveled with family
Liked: Property conditions & facilities
Front desk only had one attendant, who I also think is valet as well. So there was a bit of a wait. I paid for a high floor but was given a 3rd floor room, I advised I paid extra for the higher floor and was given a room on the 5th floor. The hotel common areas are really neat and the our room seemed nice enough, intially, but once entering the bathroom we found blonde hair (I have black hair) also the bedding and other surfaces felt moist. We were moved to a 6th floor room, which was loud considering it faces the street and it is an adjoing room. However, I didn't request to move again because we wanted to rest given we're only here because the storm knocked out our power.
Stayed 1 night in Jul 2023
Response from Rowland on Jul 30, 2023
Good day as checking your reservation you didn't request an high floor under your reservation, but I am glad that we were able to accommodate your request. I do apologize for having to move you due to housekeeping. I will let them know.

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Rowland on Jul 30, 2023
Thank you for your recent review. Please stay with us again on your next visit to Alexandria.

6/10 Okay

Jaclyn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would have said I overall liked the hotel if it was not for the fact that they charged me an earlier check in fee when I showed up at 2pm and the room was already ready anyways.
Stayed 2 nights in Jul 2023
Response from Rowland on Jul 27, 2023
Yes, unfortunately we do charge an 25 early fee for any check ins before 3p.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Rowland on Jul 26, 2023
Thank you for the great score and review. Just to ask if anyone stood out during your stay? As far an who provided great customer service?

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Rowland on Jul 25, 2023
Thank you for your recent stay and great survey score.

10/10 Excellent

Antoinette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Rowland on Jul 17, 2023
Thank you for the great scores, and recent stay here with us. Please stay with us again on your next visit here.