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Reviews of Candles Hotel

3 out of 5
Candles Hotel
Wadi Musa, Petra, Wadi Musa

Reviews

7.6

Good

Rating 10 - Excellent. 48 out of 187 reviews" "
Rating 8 - Good. 78 out of 187 reviews" "
Rating 6 - Okay. 43 out of 187 reviews" "
Rating 4 - Poor. 10 out of 187 reviews" "
Rating 2 - Terrible. 8 out of 187 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible! Stay somewhere else, don’t be fooled by the smart looking building facade and tidy internal areas as sadly the rooms aren’t as loved. The room smelt horrible, had crystallised damp on the walls, a dirty bathroom (especially the shower curtain), electric wires exposed on appliances and overall of a general poor standard. Breakfast choices were extremely limited and questionable hygiene levels. The only good thing was its location to Petra entrance and free car parking. Worse hotel I’ve ever stayed in and couldn’t wait to leave.
Stayed 3 nights in Nov 2019

8/10 Good

Alejandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, delicious breakfast.
Stayed 2 nights in Nov 2019

8/10 Good

Alexa

Hotel with great location
The locations is really good, 5 min walk to Petra.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
It was not exactly clean. Friendly staff, proximity to petra
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with excellent location for visiting Petra - across the street from the Visitors centre.
Stayed 2 nights in Nov 2019

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
Don’t go for a double bed. They are tiny and the rooms are smaller. Two single beds in a non smoking room was a much better option. Staff in restaurant were particularly lovely, and it was possible to enjoy a glass of Jordanian wine on the terrace. Big downside though is the speakers for call to prayer are right next to the hotel. They blared into our bedroom at 5am which is not a welcome wake up. Okay if you’re setting off early for Petra perhaps.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to Petra. Excellent food. Staff very helful and polite.
Stayed 2 nights in Sep 2019

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities
Mold in the shower
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel to be presented as 3 Star.
Hotels.com must stop advertising this dirty old hotel as 3 Star. This is a old dated hotel not worthy of carrying 3 star markings. All staff were polite and friendly but hotel it self is old and falling apart. Bed linen was so worn and ripping apart. Bath towel were old and discoloured . Bathroom is an eye sore with dirty shower basins with blocked drain. When I mentioned this to the staff they kindly showed me other 2 available rooms and they are no better. Dinner should have been buffet but served one main dish with chicken and some side dishes for the same price of 10 JD for which you can get much much better food outside. At check out when I mentioned it they gave me 5JD discount which does not change the facts. I will never recommend this hotel to anyone. If all of them Stars removed from the hotel, no one will have complaints either. All of them wonderful reviews must have been posted by the hotel itself.
Stayed 2 nights in Sep 2019

8/10 Good

isa, Virginia

Traveled with partner
Liked: Cleanliness, staff & service
Rooftop view of the city, watching the full moon rise over Petra. Walking distance to everything. Being on top of a hill has its pros and cons, puff, puff! The staff is friendly and helpful. So glad there was a small 2-person elevator to get our luggage up to the 3rd floor. Great breakfast buffet!
Stayed 1 night in Sep 2019

8/10 Good

Alexander, Seattle

Traveled with group, Traveled with family
Liked: Staff & service
Staff and service, they where very responsive and met every our request
Stayed 1 night in Sep 2019

10/10 Excellent

Duygu

Liked: Staff & service
Stayed 1 night in Aug 2019

8/10 Good

Mei Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from ahlam a on Sep 5, 2019
thanks

6/10 Okay

Tom

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok for a short stay
I chose this hotel mainly for the location to the main entrance. The hotel is very run down. The room is old and small. But it is sleep-able and convenient. The staff is always ready to serve. I only stay for one night so it is ok.
Stayed 1 night in Jun 2019

10/10 Excellent

Dan, South NJ, USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is only 5 minutes walk from the visitors center and entrance to Petra. The room was clean and accommodated our needs. The staff was nice and helpful and breakfast was good. The hotel is located uphill (short uphill walk) and is next to the Main Street, were many of the restaurants are located.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

RADOSLAW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from ahlam on Jun 3, 2019
thanks a lot

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from ahlam on Jun 3, 2019
thanks a lot

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Basic. Cheap and good. It has everything you need but keep expectations low. The staff were very nice!!! Served our purpose.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with partner
Good location - very close to the entrance of Petra, while some hotels are a long way off, so a quick easy walk if you want to be one of the first in the morning. Good value breakfast, and cheap overall compared to other options. Definitely a budget option - quite basic and feels a little tired. Bathroom wasn't perfectly clean, and we ordered a pack lunch for Petra the night before, but the order hadn't been given to the kitchen, so it wasn't ready (they prepared it quickly, but it did delay us a little). However being such a good price, you can't complain and expect a 5star hotel - you get what you pay for, and the staff were all friendly. If you want a basic, friendly option close to Petra without luxuries, this is for you.
Stayed 2 nights in Apr 2019

6/10 Okay

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for is very apt to describe this hotel. Nothing special . Only good thing was the location that is close to Petra Centre.
Stayed 3 nights in Apr 2019

10/10 Excellent

Rizalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good perfect budget hotel
I had a nice stay at this hotel. Although, yeah, it seems Abit old, but the room is very clean. Outside the room, it smells like cigarette smoke but inside the room, it smells very nice. The hotel is very near the Petra site (5-10mins) depends on how fast u walk. But the way up to it, the street is steep. But it's fine by me since I love walking. And u don't need to spend money to take a taxi. The room is complete, all the basic needs u can ask for, clean towels, soap, shampoo, shower gel. The only thing I've noticed is that u can easily hear any noise from outside. And some rooms (my room) is directly beside a mosque, so expect that morning prayer call to wake u up as well. All in all, I would definitely recommend this place. I actually already did to my friends and other people on travel groups. I would stay here again if I go back to Petra. Thank you Candles.
Stayed 1 night in Apr 2019
Response from ahlam on Apr 18, 2019
dear thanks a lot about your review candles hotel

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good low cost choice to visit Petra
The hotel is in an excellent location--close enough you can walk to the entrance at Petra. The food in the hotel was average (dinner just ok, breakfast pretty good). The rooms were in decent shape and the bed was comfortable. Bathroom was in good shape. Biggest negative is that they have very little parking so you may have to park somewhere other than the hotel (they have maybe 12 parking spots when you include parking along the curb by the hotel).
Stayed 1 night in Apr 2019
Response from ahlam on Apr 18, 2019
dear Good day from candles hotel thanks a lot about the review candles hotel

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
I had been worried after reading reviews but actually the hotel was ok. The rooms were clean if rather dated and worn. Our bathroom was clean but needed updating and the shower was rather shabby looking. The beds were comfortable and we all slept well. Staff were not very friendly or engaging but were all polite. The hotel is well situated for Petra historical site, minutes walk from the entrance.
Stayed 2 nights in Apr 2019
Response from ahlam on Apr 18, 2019
dear Good day from candles hotel we want to thank you about the review candles hotel

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed 2 nights. The bathroom smelled and mornings we didnt have hot water.
Stayed 2 nights in Mar 2019
Response from ahlam on Apr 18, 2019
thanks a lot about it candles hotel

2/10 Terrible

Josee

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No more than 2 stars
This hotel is totally outdated and needs complete and major renovations. In the meantime it should not be rated more than 2 stars. I would not recommend this place.
Stayed 2 nights in Mar 2019
Response from ahlam on Apr 18, 2019
dear thanks alot about thereview candles hotel

10/10 Excellent

Shari Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorry we could not stay longer
Candles hotel is a nice, clean hotel with very comfortable beds and extremely helpful and friendly staff. Lots of shops and Petra a few steps away. We had breakfast and dinner there which was delicious. We also had Candles arrange a car and driver to pick us up at the Israel/Jordan boarder. Our driver was prompt, courteous and went out of his way to make the drive enjoyable. The price of this service was very reasonable. We would recommend Candles!
Stayed 1 night in Mar 2019
Response from ahlam on Apr 18, 2019
dear Good day from candles hotel we want to thank you about the review is wrote on our website thanks

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Check in was amazing, so friendly and engaging. Unlike I’ve ever experienced in a chain hotel or in the UK.
Stayed 2 nights in Mar 2019
Response from ahlam on Mar 14, 2019
Dear thanks a lot about you review all the best

8/10 Good

Dusan

Liked: Staff & service
Stayed 1 night in Feb 2019
Response from ahlam on Mar 14, 2019
thanks

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant experience
Great breakfast and diner ... close to petra and supermarket
Stayed 2 nights in Feb 2019
Response from ahlam on Mar 14, 2019
dear Thanks a lot about the review all the best

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Only a short walk to the entrance of Petra (about 300 meters). Staff extremely helpful and friendly. Great breakfast/good restaurant. Drinks/beer/wine available.
Stayed 3 nights in Feb 2019
Response from ahlam on Mar 14, 2019
Dear Good day from candle s hotel we want to thank you about the review you wrote here all the best candles hotel

10/10 Excellent

Verified traveler

Stayed 3 nights in Feb 2019
Response from ahlam on Apr 18, 2019
thanks dear candles hotel

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
The room was clean, shower hot, breakfast tasty and bed comfortable which is pretty much all you need after a long day of walking at Petra. The rooms are looking a little tired, but we really enjoyed our stay and had everything we needed.
Stayed 2 nights in Feb 2019
Response from ahlam on Mar 14, 2019
dear thanks a lot about the review all the best

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Very friendly staff. Property is a bit old but very clean. Great location:)
Stayed 3 nights in Feb 2019
Response from ahlam on Feb 26, 2019
Dear Good day from candle hotel we want to thank you about the review is written on our website all the best

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petra adventure
Very helpful receptionist when I had a problem with key from previous hotel
Stayed 2 nights in Feb 2019
Response from ahlam al khlifat on Feb 20, 2019
dear ' Good day from candles hotel thanks a lot about your review all the best

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to petra entrance. Hotel can you help you arrange transport and exchange currency. The breakfast was good for price. They change your towels and sheets every day. Would happily stay here again.
Stayed 3 nights in Feb 2019
Response from ahlam al khlifat on Feb 22, 2019
Dear Good day from candles hotel we want to thank you about the review you written on website thanks

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
I only stayed for one night just to visit Petra. If you’re looking to stay for more than one night, this hotel might not be the best option. It has a good price and good location. Just don’t expect amenities like you would at higher rated hotels.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness
there are everything for as for two nights. We liked our stay. This hotel perfect to visit Petra.
Stayed 2 nights in Nov 2018

4/10 Poor

James

A very dirty hotel, but that may be the standard in Jordan. It is right next to a mosque so expect the call to prayer multiple times a day starting around 5 AM. There are also noisy roosters. I suggest bringing ear plugs. We booked a jeep tour to Wadi Rum but it turns out it wasn't the typical tour. We did not go to the visitor center and did not see Lawrence of Arabia house, etc. I am not sure where they took us exactly. We did get to see the desert and there were no tourists. But it was not what was expected. I suggest just booking a taxi to the Wadi Rum visitor center and book a jeep tour through there. Based on Trip Adviser, this is a common scam in the area. We just did not expect the hotel to be apart of the scam. Only positive is that the hotel is cheap, big rooms, and very close to Petra.
Stayed 3 nights in Nov 2018

8/10 Good

ian

Great place to stay to visit Petra
Hotel in a very good location. the room clean and comfortable. Breakfast reasonable. Dinner very average. Great place to stay for the value when visiting Petra.
Stayed 2 nights in Oct 2018

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candles Hotel
I stayed here with my sister and found the hotel to be good value overall. The location, cleanliness and facilities were of a good standard and staff were accomodating and helpful. There was an indoor balcony attached to our room that provided good views of Petra, with the hotel was an easy 10min walk to Petra.
Stayed 1 night in Nov 2018

2/10 Terrible

Chich, Beirut

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a bad smell and noisy. Taps were rusty, shower head rusty and no pressure, breakfast was awful and not much choices. No kettle or water bottles in room, fridge not working, beds were uncomfortable (and tilted). The only good thing is that it is close to petra entrance. If you just want an acceptable stay for a night and close to petra it can be barely acceptable.
Stayed 1 night in Nov 2018

10/10 Excellent

Sergey, Newington,CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location,great service. Our staying was great
Stayed 1 night in Nov 2018

4/10 Poor

Basem

Disliked: Room comfort
Not so good, the staff was friendly and helpful but I stayed at 3 floor under restaurant ,early morning too much noise
Stayed 1 night in Oct 2018

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candles is worth checking out
Great location and great price -.worth staying at if visiting Petra
Stayed 1 night in Oct 2018