The hotel itself was perfect - great location, great facilities. However, the communication was problematic. I arrived at 7pm to be confronted with a door code that I'd been sent no instructions for. On ringing the number given on the door, I was told I should have received an email with door codes etc. I had not been sent anything. I was kept waiting on the phone for ages, then was told I would be sent an email with info after giving my email address, and had to pay the city tax by bank transfer before they would send me a door code. I had already paid for the room in advance, but not the city tax. Why I hadn't been asked for this, I don't know, if they were happy to take it by transfer anyway. I explained that I could not make a payment by phone and they were stumped and said they'd get back to me. Luckily someone exited the building at that point, and I got into the foyer, where I was approached by a member of staff who efficiently checked my details, gave me the codes and took my payment in cash. All fine after that, but really, this situation was pretty bad. What if it had been midnight when I arrived?