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Reviews of Holiday Inn Express - Vero Beach, an IHG Hotel

2.5 out of 5
Holiday Inn Express - Vero Beach, an IHG Hotel
9400 19th Ln, Vero Beach, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 299 out of 720 reviews" "
Rating 8 - Good. 242 out of 720 reviews" "
Rating 6 - Okay. 94 out of 720 reviews" "
Rating 4 - Poor. 45 out of 720 reviews" "
Rating 2 - Terrible. 40 out of 720 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Frank, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff, helpful and accommodating
Stayed 1 night in May 2024

6/10 Okay

laura

Traveled with family
Disliked: Staff & service, amenities
Room smelled, very dark lighting, horrible water pressure and the ac was loud
Stayed 1 night in Mar 2024

8/10 Good

andre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to interstate and shopping
Stayed 1 night in Feb 2024

8/10 Good

Brian

Stayed 1 night in Feb 2024

10/10 Excellent

Patrick, Jacksonville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fast and easy check in, staff was very courteous and went above and beyond
Stayed 1 night in Feb 2024

8/10 Good

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Breakfast was good
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Good to know the hotel is clean and welcoming. Friendly staff and great breakfast.
Stayed 1 night in Jan 2024

8/10 Good

Veronica

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was average, cleanliness, complimentary breakfast, room were space but I only gave average because the beds felt old and hard. I know traveling all hotels are different but this time the beds in our room were hard and made squeaky noise no cushion. Other than that the hotel was good.
Stayed 1 night in Jan 2024

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa, Macomb

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

CANDY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

CANDY

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to everything
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicola

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was clean and a good location. Big shout out to the breakfast lady and the gentleman who was at the front desk this morning. We had an early flight from Orlando and I’d told her we wouldn’t be there for breakfast today. She asked what time we had to leave and she, and front desk guy hustled to make sure we didn’t leave on an empty stomach. Housekeeping all greeted each morning. If I have one complaint, it’s the ac units in the bedroom. Was quite loud (though happy to have it on a weekend when temps were mid 80s) Well done to all the staff!
Stayed 3 nights in Dec 2023

4/10 Poor

Miryam

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing Afer I reading the reviews I was very concerned I found bed bugs was no happy with the hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Rogelio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff/ clean and convenient
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location attached to the outlets and the Highway. Also good breakfast. It is a half hour to the beach though. Good value for the money.
Stayed 1 night in Nov 2023

2/10 Terrible

John

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Breakfast was excellent, exercise room was good, hotel shower was not clean, worse hotel bed I have ever slept on.
Stayed 2 nights in Nov 2023

10/10 Excellent

Maria, Florida City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Nancy

Had a water leak the hotel transfered rooms and took care of us for our inconvenience.
Stayed 1 night in Nov 2023

8/10 Good

Lydia

Liked: Cleanliness, staff & service
The bathrooms caulking needed attention. It was not horrible but definitely needed attention.
Stayed 1 night in Nov 2023

2/10 Terrible

Joseph

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The bed felt like I was sleeping on the sidewalk we left at 3:30 in the morning to go home to sleep
Stayed 1 night in Nov 2023

10/10 Excellent

KHADEISHA

Stayed 1 night in Nov 2023

4/10 Poor

Tyson

Stayed 2 nights in Nov 2023

10/10 Excellent

Diane, Janesville

Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Don

Stayed 1 night in Oct 2023

8/10 Good

Traci, Fort Meade

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place… glad they got rid of someone at the front desk. He was so rude!! Hate they stopped serving bacon… lol. But you will definitely enjoy your stay here!!!
Stayed 1 night in Oct 2023

8/10 Good

Amber, West Nottingham

Business traveler
The hotel is fine but it’s directly off I95 so be prepared for traffic noise.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly great, shower took a bit to get hot though
For the most part everything was clean and orderly. The AC worked wonderfully, my main issue was the water. It didn’t smell bad or anything, it just took a long time to get hot! Literally ran the water for 10 minutes before it got warm enough for a shower. The bed was a little firm for me but the pillows made up for it.
Stayed 1 night in Sep 2023

10/10 Excellent

Maria, Florida City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Nikia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a comfortable environment.
Stayed 1 night in Sep 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only complaint I have is on the a/c. Didn’t feel like it stayed continuously cool in my room since it was on auto and couldn’t seem to find a way to take it off without turning unit off
Stayed 1 night in Sep 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Susan

Stayed 1 night in Sep 2023

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

4/10 Poor

Ronald

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Old hotel that needs an upgrade
Stayed 4 nights in Aug 2023

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

jennifer

Stayed 1 night in Sep 2023

8/10 Good

Darla

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Elisabeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like my stay at this hotel. Very comfortable and clean. Breakfast also was very good.
Stayed 1 night in Aug 2023

8/10 Good

Ian, Norwich

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfectly as hoped and described. Very convenient location as close to 2 major roads. Rooms are quiet and a decent size with food shower. There is a smallish pool with loungers which was very welcome and all in all excellent value. The free breakfast is a nice touch and has some reasonable choices of branded items. We used it every day of our 10 days and it was clean and adequate and appreciated.
Stayed 10 nights in Aug 2023

4/10 Poor

Fernando

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was very rude during the check-in and also with an issue in the room
Stayed 1 night in Aug 2023

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty good for the cost. Room was clean and good condtionexcept for the water stains on the ceiling. It was quiet and located near the outlet mall and a couple restaurants and gas stations. Overall, a pleasant stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Trayvious

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

KHADEISHA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for shopping and dinning. The rooms are clean and so is the gym.
Stayed 1 night in Aug 2023