Indoor pool, seasonal outdoor pool
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Reviews of Astor Garden Hotel

4.5 out of 5
Astor Garden Hotel
Astor Garden Hotel, Varna, Varna

Reviews

9.2

Wonderful

Rating 10 - Excellent. 49 out of 69 reviews" "
Rating 8 - Good. 14 out of 69 reviews" "
Rating 6 - Okay. 3 out of 69 reviews" "
Rating 4 - Poor. 2 out of 69 reviews" "
Rating 2 - Terrible. 1 out of 69 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nikolay

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Perfect service. Nice spa.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexander

Stayed 12 nights in Oct 2023

10/10 Excellent

stanimira

Liked: Cleanliness, property conditions & facilities
У
Stayed 1 night in Oct 2023

8/10 Good

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the risk of sounding snotty, this is not a 5 star hotel on most international standards. The thing that bugged me the most was the temperature of the hotel in the hottest season of year. Not only were lobbys and elevators kept just cool enough not to be considered hot, the rooms didn’t allow adjustment. We should have freedom to keep the room as cold as we want. The other disappointment was the beach - no private beach for the hotel, and the facilities at the beach were just okay. Villa Chinka looked more 5-star with private beach, good quality bars, etc. It made Astor Garden seem worse even though it is meant to be 5 star as well. The hallways were pretty dirty as well. Aside from these points, it was good overall.
Stayed 3 nights in Aug 2023

10/10 Excellent

Gennady

Liked: Staff & service, amenities, property conditions & facilities
Очень хороший отель с отличным сервисом и обслуживающим персоналом. Созданы все условия для хорошего отдыха.
Stayed 5 nights in Apr 2023

8/10 Good

Gennady

Liked: Amenities, property conditions & facilities
Понравилось почти всё, кроме уборки в комнате. Не всегда обновлялись полотенца, шампунь и гель.
Stayed 4 nights in Oct 2022

10/10 Excellent

Dmytro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place, stuff, cuisine, room, spa, live music
Stayed 8 nights in Oct 2022

10/10 Excellent

Ashok

Stayed 4 nights in Aug 2022

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2022

10/10 Excellent

Venelin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing holiday
Was excellent
Stayed 3 nights in Jul 2022
Response from Rositsa Dimitrova, Front Office Manager on Jul 14, 2022
Thank you very much for the perfect feedback!

2/10 Terrible

Morgan

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2022
Response from Rositsa Dimitrova, Front Office Manager on Jul 14, 2022
Dear Morgan, We are very sorry that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back and change your impression. Kind regards,

8/10 Good

Omar

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel is clean and room is spacious. Area is nice but far for attractions. Beach is ok
Stayed 4 nights in Jun 2022
Response from Rositsa Dimitrova, Front Office Manager on Jul 14, 2022
Dear Omar, Thank you very much for taking the time to rate your stay. We are glad that you enjoyed it in general and hope to see you again.

10/10 Excellent

Antoaneta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

8/10 Good

Antoaneta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing vacation
Beautiful hotel, very clean, big rooms, comfortable bed, pillows should be changed, breakfast was very good, plenty to choose from. Will definitely visit again. Would be nice to have some entertainment at night, but it was the end of the season.
Stayed 6 nights in Sep 2021

8/10 Good

Mirela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
5* Hotel, 3* Service
The interior design of the hotel and the room were gorgeous, truly a 5* experience. The pool was large and the sun loungers at the beach sufficient, the restaurants around the hotel (Goldfish, MORE Beach, The Bay) served quality food at reasonable prices. But that’s where the 5* rating for the hotel ends! The service and most of the personnel were disappointing and do not in any way meet 5* expectations! Rude restaurant staff where even when spoken in Bulgarian they do not acknowledge you at all; the breakfast was the same every day of the week apart from fried mushrooms alternated with cauliflower! Despite it being from 7:30 - 10:30, if you went at 10 you wouldn’t find much (I heard many complaints about no bread left, or the pancake machine being switched off early). Most of the staff at reception were just as equally unhelpful and rude - we had arrived early due to the time of our flight and were welcomed by “Yeah, you are quite early” by one of the females at reception. Instead, you should say to your guests “That’s not a problem, you may still use our pool and beach facilities”. On top of that, we didn’t check in until around 16:30 due to “Covid procedures”! Another day we had asked a girl at reception to call us a taxi, she called once, said the operator couldn’t find one and told us to call one ourselves. Then she was too busy whispering and laughing with another receptionist right in front of us, disgusting and totally unprofessional! The nicest staff was the cleaner!
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel to stay in Varna area.
Beautiful lounge, comfortable and clean rooms, nice beaches nearby.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Astor Garden. Our room was clean and spacious, and we loved our view from the balcony. Easy walk to the beach and the staff was friendly!
Stayed 3 nights in Jul 2021
Response from Rositsa Dimitrova, Guest Relations on Aug 4, 2021
Dear Guest, Thank you very much for sharing your experience, we are delighted that you enjoyed your stay with us. Looking forward to welcoming you again!

10/10 Excellent

VLADIMIR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
It was amazing. Unfortunately there are not family suites for booking but rooms only.
Stayed 5 nights in Jul 2021
Response from Ludmilla Yordanova, Front Office Manager on Jul 17, 2021
Dear Vladimir, Thank you for your feedback. Hope we will have you as our guests again. Kind regards, Astor Garden Hotel Team

8/10 Good

Laszlo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful place! And the area around there is beautiful
Stayed 2 nights in May 2021
Response from Ludmilla Yordanova, Front Office Manager on Jun 28, 2021
Dear Erica, Thank you for choosing Astor Garden Hotel and for your great feedback. It will be our pleasure to have you as our regular guests! Kind regards, Astor Garden Hotel Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location to the sea, beach, mineral water complex, botanical garden and proximity to the centre of Vfrna.
Stayed 9 nights in Jun 2021
Response from Rositsa Dimitrova on Jul 1, 2021
Thank you very much for the lovely feedback! We hope to meet you again soon!

8/10 Good

Adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for $
Facilities are amazing. Rooms very comfortable and clean. Food quality/breakfast is OK. Few beach restaurants with walking distance. Plenty of shops around. Only bad note is the Hotel policies.. we asked for emptying the mini bar we got exposed to 2 refusal before our demand was met. Done quite a bit of 4/5* first time I get a no for this specific demand. Queue at check out is also a problem. 2 staff for 15/20 people checking out at noon. Cleaning staff entered twice the room without knocking assumed no one was in which is quite bad...
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, good social distancing measures, quiet
Stayed 3 nights in May 2021

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel.
We had a fabulous stay, it was just the shower door does not close, so you get water all over the floor. Which makes the floor very slippery We reported it to reception.
Stayed 2 nights in May 2021
Response from Ludmilla Yordanova, Front Office Manager on Jun 2, 2021
Dear Susan, Thank you for choosing Astor Garden Hotel for your recent stay. Thank you for the maximum score you gave us. Really sorry for the inconvenience that the shower door caused, it has been already fixed. Hope to have you as our regular guests and see you soon again! Kind regards, Astor Garden Hotel Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 5 star hotel.
Stayed 1 night in May 2021
Response from Ludmilla Yordanova, Front Office Manager on May 31, 2021
Thank you for being our guests and for the maximum score you gave us. Hope to have you as our guests soon again! Kind regards, Astor Garden Hotel Team

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Ludmilla Yordanova, Front Office Manager on May 27, 2021
Dear Erica, Thank you for choosing Astor Garden Hotel and thank for the maximum score you gave us. We appreciate it and look forward to your next stay with us. Kind regards, Astor Garden Hotel Team

8/10 Good

Onnik

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2021
Response from Astor Garden Hotel Team on May 26, 2021
Thank you for your feedback!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall. Everything was top notch, all health and safety measures were up to standard. Staff was nice and accommodating.
Stayed 2 nights in May 2021
Response from Ludmilla Yordanova, Front Office Manager on May 22, 2021
Thank you for choosing Astor Garden Hotel and for your kind words. We will be glad to have you as our regular guests. Kind regards, Astor Garden Hotel Team

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New luxury hotel. Great room. Superb breakfast. Everything was perfect. Helpful and very polite reception.
Stayed 1 night in Apr 2021
Response from Ludmilla Yordanova, Front Office Manager on May 8, 2021
Thank you for the nice review. Our guests' appreciation is our greatest award. Hope to see you at Astor Garden Hotel soon again!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Ludmilla Yordanova, Front Office Manager on Sep 26, 2020
Thank you for the feedback!

8/10 Good

Lyubomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Ludmilla Yordanova, Front Office Manager on Sep 16, 2020
Dear Lyubomir, Thank you for your feedback. Hope we will have you as our guests again! Astor Garden Hotel Team

10/10 Excellent

Diyana, Bulgaria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay. The room is large and clean. The food is delicious. The beach is ok for children.
Stayed 2 nights in Aug 2020
Response from Ludmilla Yordanova, Front Office Manager on Sep 5, 2020
Dear Diyana, Thank you for your feedback and the maximum score. We are really happy you liked your stay with us and hope to have you as our regular guests. Kind regards, Astor Garden Hotel Team

10/10 Excellent

Beata

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Rositsa Dimitrova on Aug 20, 2020
Dear Beata, Thank you very much for choosing Astor Garden hotel for your holiday. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Borislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Astor Garden Hotel on Aug 1, 2020
Dear Borislav, Thank you for being our guest and thank you for the maximum score. We really appreciate it and look forward to meeting you at the hotel again. Kind regards, Astor Garden Hotel Team

10/10 Excellent

Dragan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With a smile after all!
Completely surprised! First with the beauty of the place (St. Constantine and Helena) and then with the excellent service that the hotel offers (position, facilities, parking...) The food can be more varied and better, but I understand that due to the situation with Covid and a smaller number of guests, the assortment is probably reduced as well. All praise for the protection measures in the hotel itself! The staff was friendly and room was great, the peace and beauty of the place itself ... What more is needed for a great vacation? :)
Stayed 2 nights in Jul 2020
Response from Ludmilla Yordanova, Front Office Manager on Jul 22, 2020
Dear Dragan, Thank you for choosing Astor Garden Hotel for your stay and thank you for your wonderful review and maximum score. We are glad you had a nice stay with us and we will be more than happy if you choose the hotel for your next holiday. Kind regards, Astor Garden Hotel Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat hotel
great hotel, great value, will come back for sure
Stayed 4 nights in Jan 2020
Response from Ludmilla Yordanova, Front Office Manager on Jan 31, 2020
Dear guests, Thank you for choosing Astor Garden Hotel for your recent stay in St. St. Constantine and Helena. Thank you for your kind words and maximum score. Hope to welcome you soon again. Kind regards,

10/10 Excellent

Borislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Ludmilla Yordanova, Front Office Manager on Aug 2, 2019
Dear Mr Guenov, Thank you for your family stay at Astor Garden Hotel. We hope you enjoyed it. Thank you for the maximum score you give us. It is highly appreciated as it is our greatest award when your guests rank you highest. We would be happy to have you as our guests soon again. Kind regards!

10/10 Excellent

Yair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean and beautiful hotel!
Very nice and beautiful hotel (new)! Only one comment, the is renovations in front of the pool, noise from 08:00-17:00...I hope this will be part of the hotel after, because no more sea view from floor 1-3...
Stayed 4 nights in May 2019
Response from Ludmilla Yordanova, Front Office Manager on Jun 3, 2019
Dear Yair, Thank you for choosing Astor Garden Hotel and for taking the time to leave your feedback. We are really sorry about the noise near the pool. It will finish in a few days and we hope our guests will appreciate the new asset of Astor Garden Hotel - Villa Chinka. We would be glad if you visit us again. Kind regards,

4/10 Poor

Chris, Berlin

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
Very poor service but good cleanness. Below average quality of food. and a lot of construction around. The place is nice but incompetent staff spoils the first impression.
Stayed 6 nights in May 2019
Response from Ludmilla Yordanova, Front Office Manager on May 30, 2019
Dear Chris, Thank you for choosing Astor Garden Hotel and thank you for your feedback. We are glad you were our guest but we feel really sorry for not meeting your expectations. Your remarks have been forwarded to the hotel management and certain measures will be taken. Hope you will visit us again and see the results. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Astor Garden Hotel Team on Apr 25, 2019
Thank you for choosing Astor Garden Hotel and for your appreciation. Hope we will have you as our guests again. Kind regards!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Astor Garden Hotel Team on Oct 4, 2018
Thank you for the evaluation and the maximum points.

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 11 nights in Mar 2024

10/10 Excellent

Roland Josef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Komfortabele Unterkunft zum Besuch der Zahnklinik
Stayed 4 nights in Feb 2024

6/10 Okay

Peter

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Leider spricht das Personal wenn überhaupt nur selten deutsch Das Zimmer wurde nur oberflächlich geputzt
Stayed 10 nights in Jan 2024

8/10 Good

Reinhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im November nichts los , da zu wenig Gäste, Abend Buffet wurde mangels an Gästen eingestellt. Im November ein Ort wo sich Füchse gute Nacht sagen
Stayed 9 nights in Nov 2023

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes neues Hotel.
Stayed 4 nights in Nov 2023

10/10 Excellent

claudine

Stayed 2 nights in Sep 2023

4/10 Poor

Michael

Traveled with partner
Disliked: Staff & service
extremely overpriced, very unfriendly employees, food and drinks are lowest level. completely unacceptable communication, for example, after checking out, we had to wait 15 minutes for the room to be checked and then they wanted to hold us and check whether the payment has arrived. but it was paid in full in advance when making the reservation. insane! This hotel is not luxurious nor does it provide service.
Stayed 3 nights in Aug 2023

10/10 Excellent

Alexandre

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022