Deluxe Double Room | In-room safe, blackout drapes, free WiFi

Reviews of Hotel Boutique Casa Vander

3.5 out of 5
Hotel Boutique Casa Vander
135 Paseo Dimalow, Valparaiso, Valparaíso

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

5.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
not a top choice for valpo
pros: beautiful views Friendly staff who worked to sort out various issues we had Good location to food and shops Cons: The Hotels.com listing misled us to believe the room we booked would have 2 queen beds. The hotel was able to add a twin bed to the room for us. The shower was hard to use and sprayed water everywhere A bit awkward going in and out since concierge had to unlock the gate for you each time Didn’t feel like a ton of value for the expensive room rate
Stayed 2 nights in May 2024

2/10 Terrible

Caleb

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was scammed by this hotel. I had booked a “2 queen bed, double room, for 2 people”. When I arrived they put me (a male) and my (male) friend in a room with just one bed. They told us that the hotel does not have rooms with 2 beds. They wanted us to buy a separate room. Then they told us they could “upgrade” us to a room with two single beds (by breaking down a king bed into 2 single beds) for an extra $30 dollars. Reluctantly we paid the $30 dollars for the room with 2 single beds. This was not our fault. This was an error of the hotel. I should not have had to pay the $30 dollars.
Stayed 1 night in Apr 2024
Response from Management on Apr 20, 2024
Dear Caleb, good afternoon, We are very sorry for the situation, however I will explain that there was no scam in your reservation, all our rooms are double rooms except one. You made a reservation through Expedia, in which you reserved a double room with bowindow, which is a room with a double bed and is specified in your reservation. The room you booked has a wonderful view of the sea and the hills. When you arrived at the hotel, we realized that you wanted 2 separate beds in the same room, and when you had reserved a room with a double bed, you were offered two alternatives, a room that is of a superior category which can separate the beds. , this one has a private terrace and a very nice view or 2 separate rooms, clearly assuming the difference in cost. You chose the first alternative in a good way, accepting and even pointing out what a beautiful view, the next day they had breakfast and left calmly, which is why we were surprised by the comment. You wanted to reserve a room which we do not have and also through Expedia, which on this platform indicates all the information of the reservation made. This is a small boutique hotel, in which when people visit us they know what type of beds they have thanks to the reservation platforms. Greetings from the hotel management.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing spot with great breakfast
Amazingly situated building in a great area, right by cool restaurants, bars, and things you'll want to visit. Fair warning: the local youths hang out on the steps below the hotel well into the night. So while they're mostly harmless and keep to themselves, you will hear them.
Stayed 2 nights in Apr 2024

10/10 Excellent

kevin, Salem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful old historic property, Carlos was extremely helpful and informative , property is a little hard to get to but worth it if that’s not an issue, right in the middle of bohemian culture and great views from hotel, enjoyed it
Stayed 1 night in Mar 2024

10/10 Excellent

Lee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint place great location
The hotel was in a vintage building filled with charming details. The location was excellent with many restaurants and shops within a five minute walk. The area has lots of street art and is close to an elevator stop. The staff was friendly and helpful. Recommended to anyone.
Stayed 3 nights in Jan 2024