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Reviews of Urban Park Apartments & Hotel by Misty Blue Hotel

3 out of 5
Urban Park Apartments & Hotel by Misty Blue Hotel
60 Meridian Drive, Umhlanga, KwaZulu-Natal

Reviews

7.4

Good

Rating 10 - Excellent. 52 out of 166 reviews" "
Rating 8 - Good. 54 out of 166 reviews" "
Rating 6 - Okay. 28 out of 166 reviews" "
Rating 4 - Poor. 14 out of 166 reviews" "
Rating 2 - Terrible. 18 out of 166 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Princess

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

2/10 Terrible

Suhail

Disliked: Staff & service
Hi , I am very upset because I booked a room for Friday the 3rd of September at urban park, but urban park hotel is closed. I can’t understand why Expedia would allow me to book a room at urban park when they are closed. I would like a refund for the room I booked! It is unacceptable and unprofessional of Expedia to do that!
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book!
The hotel is closed and bookings are still being accepted, had arrived to the hotel to find everything removed from the lobby.
Stayed 1 night in Sep 2021

2/10 Terrible

Chris

Stayed 1 night in Aug 2021

6/10 Okay

Stephen

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing
Due to Covid this hotel is taking strain. The room was clean and comfortable but maintenance has not been happening due to the impact of Covid. Sad because we have enjoyed staying here before. The restaurant has been closed since Covid so no breakfast available.
Stayed 1 night in Jun 2021

8/10 Good

Delani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

2/10 Terrible

Nonhlanhla

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2021

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Experience at urban park
Lifts where out of order -check in person was kind to give closer available room. Room was really difficult to find with no proper directions and lifts not working bearing in mind there is also a residential apartments in the building took approx 20mins to find room. Had to go down and ask for towels and glassware which came after calling from room to find out 30mins later. No two pin plug in room after being assured there was one. Service and experience definitely matched the price - low, however expected more from a huge establishment.
Stayed 1 night in Jun 2021

10/10 Excellent

Khaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2020

8/10 Good

Rakesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

4/10 Poor

Dawn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissappointment
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Chris

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay.
The overall stay was horrible. The apartment was filthy, there were towels in the bathrooms. The room was next to a very noisy road.. we couldn’t get a wink of sleep. The stove was broken and the fridge was not working. Really nothing good about this place
Stayed 1 night in Oct 2020

8/10 Good

Sibongiseni

Liked: Staff & service, room comfort
You can do better. I have seen it.
Overall my stay was comfortable. It is beautiful hotel with modern décor. I have stayed here before. However there were a few maintenance issues that need attention. The room I was in (405), the basin mixer leaks onto surface when turned on, causing damage to the cabinet and pieces falling off. The shower does not close easily. The main door lock had to be replaced on 1st day. The balcony sliding door jams halfway on opening. One morning we had shower on a different in a different room due to maintenance issues on the water on our floor. Also, I had to ask at reception to have someone remove garbage from the parking entrance that was lying there for 2 days.
Stayed 3 nights in Sep 2020

2/10 Terrible

Tania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was terrible , from the moment we arrived. The apartment is run down and filthy. Service is terrible. The so called "apartment" had not been cleaned. The room was not ready to check in to at 3pm. The apartment is run down and has not been maintained. The pictures shared on the site is not what it looks like in reality. So very disappointing. Really put a damper on our holiday. Would not recommend it !
Stayed 3 nights in Sep 2020

2/10 Terrible

Nerissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So my fiance and I booked to stay at the hotel for 5 nights. Upon arrival we were greeted at reception and given our room key. I asked for a porter which never arrived. We had to carry all our luggage. Get to the room and it's the wrong room, I booked and paid for a one bedroom apartment but was given a aturio
Stayed 5 nights in Sep 2020

4/10 Poor

Nosipho

Disliked: Cleanliness, staff & service, room comfort
Bad bad
Nor soo good please dont be fooled by pictures from the long waiting in reception to getting into not so clean room on arrival tried not to be dramatic bad smell in the toiler not so clean bedding until we found a glass with an old drink rusty and we had rash thrme next morning thats when i asked the receptionist to change us into another room.no iron was even offered when we had to rush somewhete we were told we need ti wait for 8 to be assisted...
Stayed 2 nights in Sep 2020

4/10 Poor

Chelsea

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I have stayed here before and my experience was okay for the most part. This time, for the first two days I wasn’t given a towel. I couldn’t call down to reception as they don’t leave the contact numbers visible. I am guessing this is due to covid but they can give their guests I piece of paper with contact numbers. There was no hand sanitizer at any of the elevator buttons. When I got there, I got to my floor and got out out of the lift I was greeted with a broken chair which remained there for the duration of my stay and the carpets were all stained. I am guessing that they are financially struggling at this time but the fact that simple
Stayed 3 nights in Sep 2020

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2020

10/10 Excellent

Phumzile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Extra Tourism levy to pay
The check in precess was fine, the room was clean, but I can't adjust the air condition. The water was not hot enough for shwer. After I had check out, the reception ask me for R7 tourism levy, which should be include in the room fee. It was the first time I have to pay extra levy with Hotel.com
Stayed 1 night in Jul 2020

8/10 Good

Gomotsegang

Liked: Cleanliness, property conditions & facilities, room comfort
All was great but staff was not always willlong and friendly
Stayed 4 nights in Mar 2020

8/10 Good

Andile

Stayed 1 night in Feb 2020

10/10 Excellent

Mazwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

LUQMAAN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
I flew in for a party,so I booked late at night as my arrangement to stay with a friend fell flat :got them after midnight,they couldn’t find your booking I had to charge my phone (battery had died),then send confirmation by email whilst feeling cold at reception I went to my room (only snag:not clean under the bed!)around 1am,and left @7am:basically just needed a bed to sleep Was I supposed to have been charged a full day rate?
Stayed 1 night in Dec 2019

2/10 Terrible

Samantha

Traveled with family
Disliked: Staff & service
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroach Infestation!
Since the hotel has been taken over by Misty Blue the condition is disgusting. We arrive at 11pm after our flight was delayed, only to be told they can’t find out booking and then the guy at reception takes us to an apartment that Had cockroaches running around. We requested a refund and booked at the Town Lodge across the street!
Stayed 2 nights in Dec 2019

4/10 Poor

Padmini

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2019

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
The place was terribly dirty. The corridors the lift .......it was bad. I have stayed in the place few times before but my last visit was not a pleasant one. I was put in room 113 which had a leaking roof in the toilet and I was moved to a different room on the 4th floor and this floor was filthy for the entire duration of my stay. The lift was a problem it was super slow.....The couche in the lounge had a very ugly odour, like it has been used as a bed. One of the days I was told by very disrespectful security to park my car on the street because the hotel parking was full. Overall i was not happy.
Stayed 3 nights in Dec 2019

6/10 Okay

NM

Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Please put a 2 point plug in the room. Please make sure the room do have cups for tea and coffee.
Stayed 1 night in Dec 2019

8/10 Good

Rennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Dineo

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Thulani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
it was amazing
Stayed 1 night in Sep 2019

4/10 Poor

mongezi

Misty crap
Second time staying here (room 210) diffrent room same problem worn out old towels that are torn Brown mildew in bathroom
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

2/10 Terrible

Tania

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not impressed with noise levels next to my room. Had to report them to management but it just continued. This is unacceptable behaviour and should not be allowed at such an upmarket hotel group.
Stayed 1 night in Jul 2019

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
It was wonderful - Thank you
Stayed 1 night in May 2019

8/10 Good

sellika

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2019

6/10 Okay

mongezi

Disliked: Cleanliness, staff & service, room comfort
half ass hotel
bathroom facility in room had black mold all over restaurant staff and manager on duty very poor food came out wrong their chef doesnt know the difference betwen medium and well done waitress forgot my side dish
Stayed 2 nights in Mar 2019

10/10 Excellent

Yu Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Very safe. Nice restaurant on premises.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for business - location wise.
Stayed 28 nights in Nov 2018

10/10 Excellent

Tayyiba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had an interleading door. You could hear everything in the room next door, There was a very loud group of guests next door so we were moved to another room. This was better but also had an interleading door and you could clearly hear the football match on the TV in the next room.
Stayed 1 night in Nov 2018

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for business
Everyting went the way I expected
Stayed 2 nights in Sep 2018