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The riverside view you pay extra for? It’s a lie. It’s a view of the parking lot and a distant twinkle of the river. When I asked the girl why advertise it as a riverside view if it’s really not, she shrugged. AC was broken in our first room and we didn’t get moved until 10pm. They said breakfast ends at 11am but when we got there at 10am they said they closed the kitchen and we could only get bagels or toast. The place is riddled with false advertising, the workers were nice and apologetic for the most part, but clearly management is lacking. We’ll never be back.
It’s almost brand new and the property is gorgeous. Love the fact that it’s right on the river and has direct access to walking trails!
Christy
Stayed 1 night in May 2024
Response from Cassie on May 17, 2024
We can't thank you enough for your positive review. It was such a delight having you visit and we love hearing you enjoyed our location on the river! We hope you choose to visit us again soon!
Bar downstairs could’ve been open after the concert across the street.
Marietta
Stayed 1 night in May 2024
Response from Cassie on May 17, 2024
We are so glad you chose to visit us when in town for a concert! It was such a joy and we love seeing you enjoyed your overall experience. We are so sorry for the inconvenience of not having the bar open after a concert. We would love to do this, but are unable to on Sunday evenings due to liquor laws in Tuscaloosa. We hope you choose to visit us again soon!
Thank you for taking the time to provide your feedback Felix. It was so great having you with us and we are glad you enjoyed the area. We hope to see you again soon!
We are so glad you had a fantastic experience. It was such a joy having you visit and we hope you choose Hotel Indigo for your future visits to Tuscaloosa!
Thank you for taking time to provide your feedback. We are so glad to hear you enjoyed your breakfast and your overall experience. We hope you choose to visit us again soon!
Great stay, just at the edge of campus. Far enough to be out of the hustle but close enough to get there in just a few minutes.
Marissa
Stayed 1 night in Apr 2024
Response from Cassie on May 3, 2024
Thank you for taking the time to share your feedback. It was such a joy having you and we are so glad you enjoyed our location and had a great stay! We hope you choose to visit us again soon!
Thank you for taking the time to provide your feedback! We enjoyed having you and we are so glad to hear you enjoyed your experience and our location. We hope you choose to create more memories with us in the future!
We are thrilled to hear you enjoyed your experience. It was such a joy having you and we hope you choose to visit us again soon!
10/10 Excellent
EMILY
Mar 28, 2024
EMILY
Stayed 1 night in Mar 2024
Response from Cassie on Apr 25, 2024
Thank you for taking the time to provide your review. We are glad you enjoyed your visit and hope you choose to create more memories with us in the future!
Great property, great location, close to campus. Would definitely recommend staying here.
Laurence
Stayed 1 night in Mar 2024
Response from Cassie on Apr 5, 2024
We are thrilled to hear you enjoyed your experience and our location near campus! It was such a joy having you and we appreciate your positive feedback. We can't wait to see you again!
Thank you for taking the time to provide your feedback. It was a joy having you visit and we are so glad you enjoyed your experience. We hope you choose to visit us again soon!
Alexis met us with a beautiful smile and was very helpful in finding our restaurant for dinner. Very comfortable bed! Large room. Near the river walk.
Donna C
Stayed 1 night in Mar 2024
Response from Cassie on Mar 13, 2024
Thank you for sharing your experience with us! We love hearing you enjoyed your interaction with Alexis and had a comfortable experience. It's always so great to hear from our guests and we are so happy you had a great time! We hope you choose to visit us again soon!
We love hearing we are your first choice when you visit Tuscaloosa! It's so great having you visit us and can't wait to see you again in the near future!
We always have a great stay here when we are in Tuscaloosa!
PAUL
Stayed 2 nights in Feb 2024
Response from Cassie on Mar 13, 2024
Thank you for always choosing Hotel Indigo during your Tuscaloosa visits! It is always such a joy having you and we can't wait to have you return in the future!
Do NOT stay here. Dirty room which was never serviced by housekeeping at all diring our entire stay. Even after requested.
Had to ask the front desk for blankets (one already on bed was dirty) bath towels and toilet paper which WE carried to our room from the hotel storage room. no hot water in shower.
waste of money.
Christine
Response from Cassie on Mar 13, 2024
On behalf of Hotel Indigo, we would like to sincerely apologize for your experience. We are disappointed to hear we fell short in so many aspects. It is our main priority to provide a great experience for our guests, with cleanliness at the forefront. We are so sorry this did not resonate throughout your visit. I assure you we are looking further into the reasoning behind not having your room serviced as we are to service each room, unless a Do not Disturb sign is present. We also want to sincerely apologize for the hot water issue. I assure you this has been remedied. Again, we are so sorry for your experience. I assure you your feedback has been shared with the team as there are many training opportunities present. We hope you have a great day,
10/10 Excellent
Gregory
Mar 2, 2024
Gregory
Stayed 7 nights in Feb 2024
Response from Cassie on Apr 5, 2024
We are thrilled to see you enjoyed your experience. Thank you for your review. We hope you choose to create more memories with us in the future!
10/10 Excellent
Shequetta
Feb 25, 2024
Shequetta
Stayed 1 night in Feb 2024
Response from Cassie on Mar 5, 2024
Thank you for taking the time to provide your review. We are glad to see you enjoyed your experience and we hope you choose to visit us again!
Thank you for your review. We are glad to see you enjoyed most aspects, but would like to apologize for any area we fell short. We hope you choose to visit us again soon!
10/10 Excellent
Alayna
Feb 14, 2024
Alayna
Stayed 1 night in Feb 2024
Response from Cassie on Apr 5, 2024
We absolutely appreciate your review. We hope you choose to visit again should you find yourself in the area.
We loved our stay at Hotel Indigo!! Always a great stay.
Wendy
Stayed 1 night in Jan 2024
Response from Cassie on Feb 9, 2024
Thank you for choosing to visit us again Wendy! It was such a pleasure having you and we hope you choose Hotel Indigo for your future visits to Tuscaloosa!
Beautiful property! Room was beautiful, and VERY clean. Staff was very accommodating! Highly recommend
Mitzi
Stayed 1 night in Jan 2024
Response from Cassie on Jan 24, 2024
Thank you for taking the time to provide your feedback. We loved having you visit and we are thrilled to hear you enjoyed your overall experience. We hope you choose Hotel Indigo for your future travels!
We were impressed by Grace at front desk. We arrived in the storm. She was efficient, warm, caring and welcoming.
Marybeth
Stayed 1 night in Jan 2024
Response from Cassie on Jan 22, 2024
Thank you for taking the time to provide your feedback. We are thrilled to hear you enjoyed your experience and we love that Gracie took the time to go above and beyond for you. We hope you choose to visit us again soon!
I really liked being on the riverfront; however, the hotel is located at the bottom of a steep hill and was too far away to walk comfortably in the cold to the restaurants and nightlife of downtown.
susan
Stayed 1 night in Dec 2023
Response from Cassie on Jan 8, 2024
We absolutely appreciate your honest feedback. It was a pleasure having you visit and we are glad to hear you enjoyed being near the river. We are disappointed to hear we fell short regarding our location from the restaurants and nightlife. We understand this may be inconvenient and we are sorry. We hope you had safe travels home!
10/10 Excellent
jim
Dec 30, 2023
jim
Stayed 1 night in Dec 2023
Response from Cassie on Jan 8, 2024
It was joy having you and we are glad to see you enjoyed your experience. We hope you choose Hotel Indigo for your future travels!
This was the second time staying here! It was as good as the first time in July! The rooftop restaurant has great views! The food this time was a 5.
Dianna
Stayed 3 nights in Dec 2023
Response from Cassie on Jan 8, 2024
We are so glad to hear you came back to visit us. While we are thrilled you came again, we would like to sincerely apologize for your experience with our food. We are working to update our menus and hope you will enjoy in the future!
My only complaint was when we got in the room and I stepped into the shower there in the corner was a wet wash rag that had been left in the shower. We were so busy i did not even tell the front desk. But besides that everything was good. We ate breakfast both mornings and the food was great
Jane
Stayed 2 nights in Dec 2023
Response from Cassie on Feb 9, 2024
We absolutely appreciate your feedback regarding your recent visit. While it was a joy having you, we would like to sincerely apologize for the item left in your room. I assure you we are looking further into this. We are so glad to hear everything else throughout your visit was great! We hope you choose to give us another opportunity in the future! Have a great day,
We really enjoyed our stay here. Our bartender was pleasant and helpful. Food was delicious. Hotel arr was cool. Would absolutely recommend and stay again
Dawn
Stayed 1 night in Dec 2023
Response from Cassie on Jan 8, 2024
We sincerely enjoyed having you visit us! We love hearing you had a pleasant stay and we are so glad you were able to enjoy some time at The Lookout! We appreciate your recommendation and hope to see you again in the near future!
We are thrilled to hear you enjoyed your experience and took the time to visit The Lookout! It was such a joy having you visit and we hope you choose to visit us again should you find yourself back in the area.
My favorite hotel in Tuscaloosa. Love the trail behind it and the coffee shop across.
Dyzzy
Stayed 2 nights in Dec 2023
Response from Cassie on Dec 19, 2023
We loved having you visit us again and we are so glad to hear you enjoyed your experience. We look forward to seeing you again soon!
6/10 Okay
Robert
Traveled with family
Dec 16, 2023
I booked the one bedroom suite. The living room was very spartan and uncomfortable. The room was large but empty. No carpets and void of anything charming. The shower was lukewarm. The rooftop bar was cool but the food served was low grade. Drinks were good. It’s a shame because the location is great
Robert
Stayed 1 night in Dec 2023
Response from Cassie on Dec 19, 2023
We appreciate your detailed feedback regarding your recent visit. While it was a joy having you, we are disappointed to hear we fell short in so many aspects. We do sincerely apologize for this and assure you your feedback will be shared with the team. We do hope you will give us another opportunity in the future as we would love to make this up to you. We hope you have a great day,
Traveling all day and looking for a good hotel with a bar and a restaurant. We found the Indigo in Tuscaloosa. Comfy bed, large room, restaurant with a patio, fireplace and look out view.
One small suggestion…
Wine list was pricey, perhaps a few “house” brands that are not $12 a glass.
Emilie
Stayed 1 night in Nov 2023
Response from Cassie on Dec 5, 2023
Thank you for taking the time to provide your detailed feedback. We are so glad you found us to take a much needed break from a day of traveling. We loved having you and we are thrilled you were comfortable and enjoyed some time at The lookout. We do apologize for the steeper prices. We will most definitely look into more affordable pricing. This does depend on the price we purchase the wine but can add different options in the future. We hope you choose to visit us again soon!
It’s right by the river, great breakfast, easy parking, decent gym.
Ron
Stayed 3 nights in Nov 2023
Response from Cassie on Nov 29, 2023
Thank you for taking the time to provide your feedback regarding your recent visit. It was so great having you and we are glad to hear you enjoyed the river, your breakfast, and our gym! We hope you choose to visit us again soon!
8/10 Good
Ericka
Nov 24, 2023
Ericka
Stayed 2 nights in Nov 2023
Response from Cassie on Dec 19, 2023
Thank you for your review. We hope you visit us again soon.