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Reviews of Odalys City Tours Le Jardin des Lettres

Odalys City Tours Le Jardin des Lettres
49 bis Boulevard de Preuilly, Tours, Indre-et-Loire

Reviews

8.2

Very Good

Rating 10 - Excellent. 149 out of 436 reviews" "
Rating 8 - Good. 210 out of 436 reviews" "
Rating 6 - Okay. 56 out of 436 reviews" "
Rating 4 - Poor. 10 out of 436 reviews" "
Rating 2 - Terrible. 11 out of 436 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Andres

Liked: Cleanliness, room comfort
Nice Stay
It was a nice place and very pleasant, the staff are very friendly. it is also affordable.
Stayed 5 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
A nice facility and a good value!
An excellent facility and a superb value! The unit has a small kitchen with cooktop, microwave, and refrigerator. Very friendly, professional, and competent staff. Highly recommended!
Stayed 1 night in Sep 2023

8/10 Good

Nhuong

Liked: Cleanliness, room comfort
It is good.
It is close to super market that is plus. Secure parking. Only surrounding seems not safe.
Stayed 1 night in Jul 2023

8/10 Good

Kate

Stayed 1 night in Jul 2023

10/10 Excellent

Nicholas

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Good value and only 10 minutes walk from the centre. Good quality but not the easiest place to find. Nevertheless I’ll certainly stay again!
Stayed 1 night in Feb 2023

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
spacious room with kitchette. Comfy bed,good shower.Quiet. Friendly and helpful staff. Supermarket next door. secure garage parking (€6).Short walk into city centre. Reception and parking not easy to locate !!
Stayed 1 night in Sep 2022

6/10 Okay

Harjinder, London

Liked: Amenities
Stayed 1 night in Jul 2022

10/10 Excellent

Dean

Stayed 1 night in May 2022

6/10 Okay

Jennifer

Traveled with family
Location is in residential area but only a short walk to the old town where all bars and restaurants are situated.
Stayed 1 night in Jul 2021

8/10 Good

Celine

Traveled with family
Liked: Cleanliness, room comfort
Good quality for the price paid.
Good location, room was as described. Ideal for a family. Enough space to store the luggage. Nice balcony for a morning breakfast. Thank you
Stayed 1 night in Jun 2021

8/10 Good

Edgar

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Good location and confortable space
Nice facilities with confortable bed and flat screen TV. Internet is very limited not good enough for video streaming nor vpn, on the other side you can use several devices at the same time. did not have breakfast but the location is very central so easy to find local businesses serving breakfast. Also the parking is available for 6 euros per night which is very handy!
Stayed 4 nights in Feb 2020

8/10 Good

Luciano, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good serviced apartments
The hotel is located in a pleasant and seemingly calm area close to schools and nursing homes and walking distance to the historical centre and the Botanical Gardens. The rooms are spacious and more like serviced apartments than hotel apartments. The concierge is only open for reduced hours so it's important to time arrivals and departures accordingly. There is limited step-free access which can be a nuisance for strollers or wheelchairs.
Stayed 2 nights in Sep 2019

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Felicity

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"We were quite comfortable and happy to stay here"
Great location, friendly staff, good amenities. Just a 7 minute walk from the old city. Odalys is mostly a student dorm, but the hotel rooms are on their own floor. The room was in very good condition and the kitchen is fully stocked. Odalys is right next to a gas station and a grocery store which is very convenient. We were quite comfortable and happy to stay here. I even got some laundry done. I would definitely stay here again and recommend to my friends.
Stayed 3 nights in Jun 2019

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noce hotel appartment
Nice hotel appartment close to Tour Centre. Has a small kitchen, fridge and close to restaurants. Carrefour supermarket next to the hotel.
Stayed 2 nights in May 2019

10/10 Excellent

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

P, Beaune

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Staff!! One problem is no air conditioning, but we were given a fan, so it worked out nicely.
Stayed 8 nights in Sep 2018

8/10 Good

Kate, Sussex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value stopover in Tours centre
Clean apartment style hotel room with fridge freezer and hob, kettle etc. Family room had a double bed and large double sofa bed. Both clean and comfy. Walking distance to Tours centre and the river. Great stop over room for a night or 2.
Stayed 1 night in Aug 2018

6/10 Okay

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
Bus stop close by
This hotel was difficult to find despite a sat nav. The hotel is up a large flight of stairs and the sign on the wall above the steps is covered by tree leaves. Unfortunately I am slightly disabled and found the stairs exhausting. The reception is only open for certain hours. It has a secure car park which is accessed by a remote key and you have to put codes in doors to get in and get out. On the positive side there is a bus stop right outside the hotel and a supermarket close by. There is no air conditioning but a fan was provided. It was noisy as it faces a block of apartments where residents spent the evening on their balcony’s. As it was so hot we had to have the window open so it was very noisy. Would I stay here again. Afraid not.
Stayed 4 nights in Jul 2018

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, modern hotel, close to center.
Stayed 2 nights in Jun 2018
Response from Arbnore on Jul 2, 2018
Thank you for your comment, Best regards, Reception

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare at the Odalys.
I cant review this place because we could not get in. I received no confirmation or any communication of any kind from them.Tried ringing them but no reply. I arrived late evening, place was deserted so rang the number again this time got through,spoke to a man called Denis. took me 15 mins to get him to understand that I had no way of getting into the building.Eventually after ringing about five times he gave me a access code, which I tapped into both of their keyboards, and it did not work in either.I have 3 witnesses to this, we all tried. this is now 11.30 pm.We had to give up as the hotel person I was talking to had no interest in helping. We managed to book into another hotel for the night.I received a message from the Odalys saying they would not refund my payment as they had sent me a message. I have double checked my email and texts, they did not send me anything and the code I was given did not work. They caused 4 people a lot of grief and expense,the least they can do is refund my payment. I need your help.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Spacious.
Housekeeping was very average. Spacious room with good amenities. Nice to have a supermarket next door.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Arbnore on May 28, 2018
Hello, Thank you for your rate

8/10 Good

Tavipa

Liked: Staff & service, property conditions & facilities, room comfort
Helpful staffs, spacious ,simple but clean room. WiFi was a little bit slow .
Stayed 1 night in Dec 2017

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location, staff was very helpful both at check-in and breakfast. Not much in the immediate area but only a 15 minute walk to many restaurants and bars in the old town
Stayed 1 night in Oct 2017

8/10 Good

ken, edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, small hotel, short walk to town
Nice stay, were fortunate to find a parking space on the street close to the hotel. Room was small but functional. Shower didn’t have a curtain so water kind of went everywhere.
Stayed 1 night in Nov 2017

10/10 Excellent

karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel would be good for a several day aty. a bit out of town so had to walk 10 minutes but secure parking and lovely room.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good place to sleep but that's about it!
Was a pain to make several trips up stairs to haul all our gear. Bed and pull-out were comfortable, but apartment was smaller than expected due to oversized washroom (but small shower) and closet. Having our own furnished balcony was awesome. Apartment was close to some restaurants, but ended up taking the bus to get to the hot spots.
Stayed 1 night in Sep 2017

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had trouble finding the hotel because the signage is not good. We drove around the area and finally parked and walked around until we found it.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Excellent! We had Junior Suite on 5th floor with large balcony. Last year Junior Suite on 4th floor....Again with large balcony. Both with double bed and sofa bed. Kitchenettes on both occasions well equipped. We have moved on to Appart' City Limoges. Sadly I cannot be so enthusiastic. I would not recommend. Await my review.

2/10 Terrible

Kin Long

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Richard, Manchester

Liked: Staff & service, property conditions & facilities, room comfort
Work stay in France
It was the second time I stayed in Apparthotel Odalys. The facilities are great and especially the junior suites are quite spacious and have a nice balcony for when the weather is nice. Staff is very helpful and are flexible if you have any requests. Parking is very convenient as it is directly under the hotel with ample space. There is even a little gym to have you sweat after a hard day in the office. Only point of comment I would make is the fact that I pointed out that my duvet was dirty and even though I mentioned it downstairs it was not replaced.

6/10 Okay

Verified traveler

6/10 Okay

Female 50 +, France

Liked: Staff & service
Disliked: Cleanliness
Cleanliness
This was a basic hotel stay for 1 night. Everything about it was as expected, nothing luxurious, just the necessaties. Except for the cleanliness of the room ! The cleaning had been done by what I can only imagine was a teenager. Only the surfaces in front of their eyes had been touched. Edges, sills, table feet, corners and skirtings all dirty. Bathroom bin left with the previous guests sanitary goods still inside. Front (outside) bowl of toilet streaked with dribbled urine. All totally unacceptable. The wifi code was missing as was the TV. Both promptly supplied when requested. Unfortunately the tv did not work and they said they could do nothing about it. Bedding and towels excellent. Staff excellent. Very quiet location, town walkable, underground parking very convenient. Carrefour market just next door. If you should visit in the summer please note there is no air-conditioning, so very hot in rooms and corridors.

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Julie, Guernsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay excellent value for money
Not an easy place to find as set back from the road up some steps. We were pleased with everything, room, staff etc. only one thing, no hair drier in room, went and borrow from reception, think this should be remedied, everyone would expect to have this facility, we stayed in the Lyon Odylas, on that holiday and a hair drier was standard in the room.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Fabien, Chicago

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, poor location
Stayed here with a colleague in November. Hard to find; even cab driver missed it. The person who knew where it was did, however, not know how to get into the hotel. A bit confusing to access it. Front desk is very small, in an open space used as breakfast room. Service was good, not exceptional. You must notify them that you have breakfast by 7p the night before. I had passed. The following morning, I saw bread, jelly and butter. That's it. Gym is tiny. But then, this is not a 5* hotel. The bathroom was large, room was nice and well laid out, bed was comfy. I had the suite, which came with a little kitchenette. The location leaves a lot to be desired. There is a supermarket right next to the hotel. Once there, it looks like their parking lot is a much sought-after hangout for the wannabes pestering customers as they leave the store and those getting in. It might just have been that day. I doubt it though. So, overall, nice place to be...inside. However, the downtown area is quite nice, and will take you less than 15 minutes. If you drive in not too late, you can easily park on the side of the street perpendicular to that of the hotel entrance. Whilst not the best hotel ever, I might stay there again if I do not find anything more pleasing at the time.

8/10 Good

PHILLIP, Reigate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place - if you can find it !
Very nice place to stay. Convenient for the old town and restaurants. Very clean. Junior suite was very well presented. Only problem was that it is not easy to find the entrance. They need more noticeable signposting.Ask them to send you a diagram to find the entrance and the car park.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Hotel and room is very clean, service is good,location is ok.

10/10 Excellent

Margaret, Folkestone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The hotel is very modern exceptionally clean and comfortable with very friendly staff who speak English. The room was spacious with a very well equipped kitchenette and a lovely memory foam mattress. The shower room was large and modern with good hot water pressure. Situated close to the river and not too far from the centre but very quiet. Private secure parking is reasonably priced and a bonus. We would stay here again.

6/10 Okay

Jin, Sydney

Liked: Cleanliness, staff & service, room comfort
Clean comfortable family room
Good for an overnight stopover. Lovely staff. Parking available - real bonus. Family room- very comfy beds.

8/10 Good

KRZYSZTOF, Nanoose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Modern clean and functional. Staff was very helpful and accommodating. Large Carrefour next door. Good value for the money, would stay there again.

10/10 Excellent

Brian, Wellingborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop
Myself and my 2 Children stayed there on the route back to the UK from Madrid, we were late getting there and a note was left on the door with a contact number. The lady on the end of the phone was very helpful and explained how to get in. the room was clean ,tidy and practical. The Town was lovely and we had a great stay.

10/10 Excellent

Jane, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great value for money. Would stay again.
Stopped over for one night with 2 young children on the way south. Very friendly, helpful reception. Apartment very clean and well presented. Beds comfortable except for lumpy pillows which could do with replacing. Modern bathroom and kitchen area. The supermarket right next door is also very handy. Ample secure basement parking for 5 Euros per night. Overall great value for money, would stay again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick browse of Loire's castles.
Chose Turin for a 2-day visit to Loire's castles. The hotel is part of student's residences; it's convenient to stay if you have a car (parking available underground). Managed to see 4 castles / day from this location; 8 in total.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, a bit far from center
Excellent place, if you have a car and don't need to return to the room during the day. Free unlimited parking in adjacent public parkng.

8/10 Good

Cédric

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Hôtel très propre et calme.
Stayed 5 nights in Feb 2024

8/10 Good

Hugues

Liked: Cleanliness, room comfort
Logement top et personnel super sympa
Stayed 2 nights in Dec 2023