Premium Room | In-room safe, desk, free WiFi, bed sheets

Reviews of Hotel ETER

3.5 out of 5
Hotel ETER
Szpitalna 4, Torun, Kujawsko-Pomorskie

Reviews

9.4

Exceptional

Rating 10 - Excellent. 21 out of 26 reviews" "
Rating 8 - Good. 3 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel ETER on Nov 9, 2023
Dear David,Thank you for your positive review on Hotels.com! We are delighted that your experience at our hotel deserves such a high rating. We are pleased to have met your expectations and hope to welcome you again in the future. If you have any additional comments or suggestions, we would be delighted to hear from you so that we can continue to improve our services.Thank you for choosing our hotel!

4/10 Poor

Beata

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms displayed on website look nothing like the rooms you receive. We had two rooms. Both were small, dark and smelly. The bathrooms smelled like old water. One room was cleaned daily, the other room was not touched by cleaning staff in three days. Neither room had hung door cleaning request. They just came in to one room but not the other. Hotel appears to be owned by Best Western which is not very clear when you book the reservation. Not a preferred hotel company. They are known for low level hotels. You can get a better hotel for the money!
Stayed 2 nights in Jul 2023
Response from Hotel manager on Jul 31, 2023
Dear Mrs Beata,You stayed at our hotel for two nights and only booked one room. Moreover, it was one of our largest rooms (37 m2), with three large windows and two balconies. Furthermore, our hotel is a boutique, privately owned and has nothing to do with Best Western. I would like to ask you if you are not confusing the facilities when giving your opinion? I would be grateful if you could contact the hotel directly to clarify the situation.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“Brand New” hotel at great location
The place has been completely renovated and is in pristine shape! Rooms are basic and comfortable. Breakfast is good. Don’t miss making use of their relaxation area (sauna and massage chairs). The place is convenient located in the outskirts of Torun New Town.
Stayed 1 night in Jul 2023
Response from Hotel manager on Jul 8, 2023
Dear Jaime,Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated our renovation efforts and found our property to be in immaculate condition. Our team has worked hard to create a comfortable and welcoming atmosphere for our guests.We are delighted that you found our rooms comfortable. We strive to provide a relaxing and comfortable environment for our guests to relax and unwind during their stay. Your satisfaction is our top priority and it's reassuring to know that you enjoyed the comfort we strive to provide.We are delighted that you enjoyed our breakfast offer. We are pleased that you had the opportunity to use our relaxation area with sauna and massage chairs. It's wonderful to know that you found it a worthwhile experience. As for our location, we appreciate your positive feedback about the convenience of our suburban location in Torun New Town. Thank you again for sharing your thoughts about your stay. It was a pleasure to have you as our guest and we hope to welcome you again in the future for another pleasant experience.

10/10 Excellent

Kamila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Welcome stuff, good breakfast, nice room
Stayed 1 night in Jun 2023
Response from Hotel manager on Jul 7, 2023
Thank you very much for your comment! We are delighted that you enjoyed your stay with us. Our staff always strive to provide guests with a warm welcome and professional service. We are pleased that you were satisfied with the quality of our breakfast - we try to offer a variety of dishes to cater for different tastes. We are also pleased that the room met your expectations and provided you with a comfortable stay. We hope to welcome you again in the future!

6/10 Okay

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was awesome, but getting in and out ...not so great. This property does not have an elevator that goes to the second floor. That's a problem if you arrive with heavy luggage. I didn't like the parking lot located couple of blocks away and no valet service...that's another problem. Otherwise the place was very nice and clean.
Stayed 1 night in Jun 2023
Response from Hotel manager on Jun 25, 2023
Dear Guest,Thank you for choosing to stay with us and for giving us feedback on your recent visit to our hotel. We appreciate your kind words about our great room and are glad to hear that you found our property to be nice and clean.Regarding the lack of a lift to the second floor, we understand that this can be inconvenient, especially if you are carrying heavy luggage. It is only a problem in a listed building where the conservation officer has not agreed to the installation of one. If a lift is so important to you, we suggest that you let us know when you make your booking - we will then offer you a room that can be reached by lift.Parking in the strict old town of Toruń is a problem for most venues. If this is an important factor for you, please let us know when you make your booking. We understand that these factors may have made your stay less convenient. We hope that, despite these issues, you had an overall enjoyable stay and that you will consider staying with us again in the future.

10/10 Excellent

Lidija

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying at Hotel Eter! Great hotel.
Stayed 3 nights in Jun 2023
Response from Hotel manager on Jun 21, 2023
Thank you for choosing Hotel ETER for your stay and we appreciate your loyalty as a returning guest! We are delighted to hear that you had a great experience with us.At Hotel ETER, we strive to provide exceptional service and a comfortable environment for all our guests. We are delighted to hear that your second visit was as enjoyable as your first.Our team works hard to maintain high standards of hospitality and ensure that every aspect of your stay meets your expectations. From our well-appointed accommodation to our attentive staff, we aim to create a memorable and satisfying experience for our guests.We value your feedback and thank you for taking the time to share your opinion with us. We hope to have the pleasure of welcoming you back to Hotel ETER in the future for another outstanding stay!

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very accommodating. No fuss, professional.
Stayed 5 nights in Jun 2023
Response from Hotel manager on Jun 12, 2023
Dear Marco,Thank you for choosing to stay at our hotel and for taking the time to share your experience with us. We appreciate your kind words and are delighted to hear that our staff provided you with excellent service.At our hotel, we strive to create a welcoming and comfortable environment for all of our guests and it is wonderful to know that the courteous nature and professionalism of our staff made a positive impression on you. We believe that exceptional customer service is one of the pillars of a memorable stay and we are pleased that we were able to meet your expectations.Thank you again for choosing our hotel. We hope to welcome you back in the future for another outstanding experience.

10/10 Excellent

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toruń is a wonderful place!!!
Wonderful hotel in old city beside most beautiful 13 century cathedral. Service was remarkably present accommodating and pleasant. Small friendly European hotel with character and charm
Stayed 1 night in May 2023
Response from Hotel manager on May 29, 2023
Dear Valued Guest,Thank you for your kind words and for choosing our hotel for your stay in the Old City. We are delighted to hear that you had a wonderful experience with us.Indeed, our hotel is privileged to be located next to the magnificent 13th century cathedral. We pride ourselves on our prime location, which allows our guests to immerse themselves in the rich history and architectural beauty of the city.Our staff strive to provide exceptional service and we are delighted that you found them remarkably present, accommodating and pleasant. The comfort and satisfaction of our guests is our top priority and it is gratifying to know that we have succeeded in meeting your expectations.As a small, friendly hotel, we aim to create a welcoming atmosphere that reflects the character and charm of the surrounding area. We believe that the ambience and personal touch contribute to a unique and memorable stay for our guests.Thank you again for your positive feedback. It means a lot to us and we hope to have the pleasure of welcoming you back to our hotel in the future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A step back in time
We stayed four nights in the Hotel Eter when we were in town for the World Masters Athletics track meet. The room was very nice, and the maid service was daily. (You cannot count on that any more.) The medieval city center is just too cool! Torun has TWO museums dedicated to the making of gingerbread! There are a number of good restaurants, all within walking distance.
Stayed 4 nights in Mar 2023
Response from Hotel manager on Apr 17, 2023
Dear Timothy, thank you for choosing to stay at Hotel Eter during your visit to Torun and for taking the time to share your feedback. We are delighted to hear that you enjoyed your four-night stay with us and found your room to be comfortable and well-serviced by our daily maid service. We appreciate your kind words and hope that you will choose to stay with us again in the future if your travels bring you back to Torun.

10/10 Excellent

Lidija

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at Hotel Eter - comfortable, clean and great location!
Stayed 4 nights in Apr 2023
Response from Hotel manager on Apr 11, 2023
Thank you for taking the time to share your positive experience at Hotel Eter. We are thrilled to hear that you found your stay comfortable and clean. Our location is definitely a plus point, and we are happy that you agree. We appreciate your feedback and hope to welcome you back to our hotel in the near future!

10/10 Excellent

Joe, Lynnwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. The restaurant is one of the best in the area. Staff is friendly and helpful.
Stayed 10 nights in Mar 2023
Response from Hotel manager on Apr 3, 2023
Thank you for sharing your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a great experience with us and enjoyed our restaurant, which we take great pride in. Our staff works hard to provide exceptional service and it is wonderful to hear that their efforts did not go unnoticed. We hope to have the pleasure of welcoming you back to our hotel in the near future. Thank you for choosing to stay with us.

10/10 Excellent

charlene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Excellent cuisine. Wonderful sauna and massage chairs . Room was clean and perfect for our stay. Enjoyed Torun
Stayed 6 nights in Mar 2023
Response from Hotel manager on Apr 2, 2023
Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you enjoyed our great location and excellent cuisine. We take pride in providing our guests with a comfortable and clean room, and we are glad that we were able to meet your expectations. We are also happy to hear that you had a chance to relax and unwind in our wonderful sauna and massage chairs. It is always a pleasure to know that our guests have enjoyed their stay with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

CARLOS, LA URUCA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, bed and pillows. Very convenient walkable distances to main attractions
Stayed 1 night in Mar 2023
Response from Hotel ETER on Mar 26, 2023
Thank you for choosing to stay at our hotel and taking the time to share your feedback with us. We pride ourselves on providing our guests with comfortable and well-appointed accommodations, and it's always great to hear that we've exceeded expectations. Our team works hard to ensure that every guest feels at home and has a pleasant stay. Thank you again for choosing our hotel, and we hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Chuk Yan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to stay as a business trip
Location: at the old town, restaurants, groceries stores nearby. Staff: nice, friendly and quick check in. Wifi: good and stable. Room: spacious, clean, comfortable. Breakfast: various choices and good quality food. Bad: AC wasn't worked properly at night, too warm to me. I went to reception and the lady reset the system for me.
Stayed 1 night in Oct 2022
Response from Reception on Nov 17, 2022
Thank you very much for your feedback!Every feedback is very important to us.Have a nice day!Regards.

10/10 Excellent

Vered

Stayed 1 night in Oct 2022
Response from Recepcja on Oct 18, 2022
Dziękujemy

10/10 Excellent

Agnieszka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, location, and the bed was quite comfortable
Stayed 1 night in Sep 2022
Response from Recepcja on Oct 5, 2022
Thank You for Your opinion. We will be glad to see You another time in our Hotel.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Very nice, no complaints at all
Stayed 1 night in Jul 2022
Response from Przemek on Jul 30, 2022
Thank You for Your opinion. We will be glad to see You another time in our Hotel. best regards,

10/10 Excellent

Stefan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely new
Stayed 1 night in Aug 2023
Response from Hotel ETER on Aug 20, 2023
Thank you for your kind feedback! We're thrilled to hear that you found our hotel to be absolutely new and hope you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Alexandre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabuleux Boutique Hotel
Un des meilleurs hotels que j'ai fait ces dernières années. Déco très soignée, personnelle. Au moins, on n'a pas l'impression d'être dans une chaine internationale. Et en plus, à proximité du centre, à pied sans provlème. Restaurant très sympa aussi.
Stayed 2 nights in Jun 2023
Response from Hotel ETER on Jun 29, 2023
Merci pour votre aimable commentaire sur notre hôtel ! Nous sommes ravis que votre séjour parmi nous ait été l'un des meilleurs de ces dernières années. Notre équipe s'efforce d'offrir à nos clients une expérience exceptionnelle et prend soin de chaque détail de la décoration et de l'atmosphère de l'hôtel. Nous sommes heureux que notre restaurant ait également répondu à vos attentes. Nous nous efforçons de proposer une variété de plats savoureux pour répondre aux goûts de nos clients.Nous vous remercions de nous avoir fait part de vos impressions positives. Votre commentaire est très important pour nous car il nous incite à continuer à nous améliorer et à offrir une expérience exceptionnelle à nos hôtes. Nous espérons avoir l'occasion de vous accueillir à nouveau à l'avenir !

10/10 Excellent

Massimo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bello e posizione top
Albergo nuovo davvero curato e in posizione strategica vicino al centro. Camera un po' fredda ma forse bastava alzare termostato.
Stayed 1 night in Oct 2022
Response from Recepcja on Oct 19, 2022
Thank you for your opinion!

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorąco polecam!
Rewelacyjny hotel z przemiłą obsługą! jak tylko nadarzy się okazja to wrócimy z żoną.
Stayed 2 nights in Sep 2022
Response from Marta - recepcjonistka on Sep 5, 2022
Cieszymy się, że się Panu z żoną u nas podobało, dziękujemy za opinie i do zobaczenia ;)

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pobyt był krótki, ale przemiły:) hotelik kameralny w przepięknym otoczeniu i blisko do Starówki. Dookoła cichutko.. idealnie dla dwojga dorosłych:) Miła obsługa i pyszna kuchnia. Wszystko starannie podane:) polecam, Ja na pewno tam wrócę:)
Stayed 1 night in Aug 2022
Response from Hotel ETER on Aug 28, 2022
Dziękujemy za opinię i zapraszamy ponownie! :)

10/10 Excellent

GRZEGORZ

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Przemek on Aug 7, 2022
Dziękujemy za opinię i zapraszamy następnym razem. do zobaczenia w Hotelu Eter****

10/10 Excellent

michel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
tout est très bien, la chambre , la situation, le personnel efficace et souriant , le calme de l'endroit
Stayed 1 night in Jul 2022
Response from IzaK on Jul 21, 2022
Merci beaucoup pour votre avis, Cordialement:) Hotel Eter

10/10 Excellent

izabela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Hoter Eter**** on Jun 22, 2022
Serdecznie dziękujemy za przesłanie opinii. Mamy nadzieję, że pobyt był niezapomniany i będziemy mieli szansę Państwa jeszcze gościć!