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Reviews of Toronto Airport Marriott Hotel

4 out of 5
Toronto Airport Marriott Hotel
901 Dixon Road, Toronto, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1003 reviews" "
Rating 8 - Good. 294 out of 1003 reviews" "
Rating 6 - Okay. 68 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 49 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tedston

Liked: Cleanliness, staff & service, property conditions & facilities
Great location friendly staff
Stayed 1 night in May 2024
Response from Syl on May 27, 2024
Dear Tedston,Thank-you for staying with us recently. We hope you enjoyed your stay and look forward to welcoming you back in the future.

6/10 Okay

Dawn

Traveled with partner
Liked: Cleanliness, staff & service
Not as advertised.
Stayed 1 night in May 2024
Response from Syl on May 23, 2024
Dear Dawn,Thank-you for recently staying with us. We are sorry to hear that we fell short of meeting your expectations. We hope to welcome you back in the near future.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good times…
Stayed 1 night in May 2024
Response from Syl on May 20, 2024
Dear Bradley,Thank you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and efficient staff. Hotel and grounds clean and well kept. Great location
Stayed 1 night in May 2024
Response from Syl on May 19, 2024
Dear Anne,Thank-you for staying with is. We hope you enjoyed your stay and look forward to welcoming you back in the future.

4/10 Poor

SAMANTHA

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
What happened to the complimentary breakfasts that used to come with a nights' hotel stay? For the price you pay, you'd think they could give you a selection of muffins, yogurts, etc. for free. But no. Everything is an upsell these days. The room was dirty, including the walls. Front-desk people were not extra friendly, either. Bed was comfortable but that's about it. Rooms are dated and need renovations.
Stayed 1 night in May 2024
Response from Syl on May 21, 2024
Dear Samantha,Thank-you for recently staying with us. We are sorry to hear we fell short of meeting your expectations. Not every hotel offers complimentary breakfast. We do have packages available that included breakfast should you choose to book that option. We will forward your cleanliness concern to our housekeeping team for follow up. We do have renovations planned in the near future. We hope to have the chance to welcome you back in the future.

10/10 Excellent

Catherine

Liked: Cleanliness
Try the burger there. Just sayin…
Stayed 1 night in May 2024
Response from Syl on May 14, 2024
Dear Catherine,Thank-you for recently staying with us. We are glad you enjoyed your stay and were able to enjoy our amazing burger! We hope to welcome you back in the future!

8/10 Good

Wei

Traveled with family
Liked: Cleanliness, staff & service, amenities
overall my experience was good. but the facility is too old
Stayed 1 night in May 2024
Response from Syl on May 13, 2024
Dear Wei,Thank you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back in the future.

8/10 Good

Braden

Stayed 1 night in May 2024
Response from Syl on May 13, 2024
Dear Braden,Thank you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back in the future.

8/10 Good

Matt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good time
Stayed 4 nights in May 2024
Response from Syl on May 13, 2024
Dear Matt,Thank you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back in the future.

8/10 Good

Pamela

Stayed 1 night in Apr 2024
Response from Syl on May 13, 2024
Dear Pamela,Thank you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Marriott airport hotel is such a quick, complimentary shuttle ride from Toronto Pearson that it was perfect for our quick overnight stay. Reception staff were immediately available and very courteous. The room was impeccably appointed and comfortable. Loved it! Highly recommend.
Stayed 1 night in Apr 2024
Response from Syl on Apr 9, 2024
Dear Gail,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future. Happy to read the front desk staff were courteous!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Syl on Apr 9, 2024
Dear Daniel,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

8/10 Good

Louisa

Stayed 1 night in Apr 2024
Response from Syl on Apr 28, 2024
Dear Louisa,Thank-you for staying with us recently. We hope you had a comfortable stay and look forward to hosting you again in the future.

8/10 Good

jongyun

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Syl on Apr 9, 2024
Dear Jongyun,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excellent

Kimberley

Traveled with group
Liked: Staff & service, property conditions & facilities
Very comfortable bed. Good size room.
Stayed 1 night in Apr 2024
Response from Syl on Apr 9, 2024
Dear Kimberley,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excellent

marie

Traveled with group
Overnight stay with flight next day. Restaurant food delicious with good variety. Staff pleasant and helpful.
Stayed 1 night in Apr 2024
Response from Syl on Apr 9, 2024
Dear Marie,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future. We are glad to hear of your experience in our restaurant!

10/10 Excellent

Denice, Elmont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the airport shuttle pick up and drop off.
Stayed 1 night in Mar 2024
Response from Syl on Apr 9, 2024
Dear Denice,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

6/10 Okay

Charlene

Super expensive
Stayed 1 night in Mar 2024
Response from Syl on Mar 29, 2024
Dear Charlene,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Leisi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient shuttle to and from the airport. Delicious food and nice rooms.
Stayed 1 night in Mar 2024
Response from Syl on Mar 29, 2024
Dear Leisi,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just glad to be here
Stayed 1 night in Mar 2024
Response from Syl on Mar 25, 2024
Dear Sandy,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back in the future.

8/10 Good

Lloyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly
Stayed 1 night in Mar 2024
Response from Syl on Mar 24, 2024
Dear Lloyd,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back again.

10/10 Excellent

valerio

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Mar 2024
Response from Syl on Mar 22, 2024
Dear Valerio,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back in the future!

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in Mar 2024
Response from Syl on Mar 24, 2024
Dear Alain,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back again.

10/10 Excellent

Gafar, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
I love my stay at the hotel fr ! I don’t even do all this rating but this is different’ you gon love it
Stayed 2 nights in Mar 2024
Response from Syl on Mar 21, 2024
Dear Gafar,Thank-you for staying with us! We hope you enjoyed your stay and look forward to welcoming you again!

8/10 Good

Suzanne

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Convenient to airport. Nice staff
Stayed 3 nights in Mar 2024
Response from Syl on Mar 19, 2024
Dear Suzanne,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Works well for an overnight connection. Shuttle was prompt. Bar had a goodmenu
Stayed 1 night in Mar 2024
Response from Syl on Mar 19, 2024
Dear Jason,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

8/10 Good

April

Stayed 2 nights in Mar 2024
Response from Syl on Mar 19, 2024
Dear April,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

8/10 Good

Annick

Stayed 1 night in Mar 2024
Response from Syl on Apr 9, 2024
Dear Annick,Thank-you for recently staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excellent

Terry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy to park, close to airport
Stayed 1 night in Mar 2024
Response from Syl on Mar 19, 2024
Dear Terry,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you again in the future.

10/10 Excellent

Sherie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Quick and easy check in
Stayed 1 night in Mar 2024
Response from Syl on Mar 12, 2024
Dear Sherie,Thank-you for staying with us. We hope you enjoyed your stay and look forward to welcoming you back!

8/10 Good

Ivona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overnight stay. Everything was satisfactory. Their airport shuttle is excellent; runs frequently and no need to call or book ahead. The location is convenient as there are several restaurants within walking distance. Check-in was quick and efficient. The room, while dated in decor, was comfortable and had all necessary amenities. I had breakfast at their restaurant. Prices are a tad high, but the service was excellent. The wait staff couldn't do enough for me. Highly recommend.
Stayed 1 night in Mar 2024
Response from Syl on Mar 12, 2024
Dear Ivona,Thank-you for staying with us. We are glad you had a restful stay and look forward to seeing you again!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Syl on Mar 11, 2024
Dear Amy,Thank-you for staying with us. We hope you enjoyed your stay with us and hope to welcome you back in the future.

10/10 Excellent

colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk hostess was informative and friendly!
Stayed 1 night in Mar 2024
Response from Syl on Mar 11, 2024
Dear Colin,Thank-you for staying with us! Happy to read that the front desk associate was informative and friendly! We hope to welcome you again in the future!

6/10 Okay

Justin

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Average - overpriced for what you get. Hotel reception was unsmiling and not friendly. Felt like a number. Room was dated.
Stayed 1 night in Mar 2024
Response from Syl on Mar 11, 2024
Dear Justin,Thank-you for staying with us We are sorry to hear that we did not provide a warm welcome upon arrival. We hope you enjoyed your stay and hope to welcome you back in the future.

8/10 Good

Ben, Toronto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
ty
Stayed 1 night in Mar 2024
Response from Syl on Mar 11, 2024
Dear Ben,Thank-you for staying with us recently. We hope you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows are the BEST!!
Stayed 1 night in Mar 2024
Response from Syl on Mar 8, 2024
Dear Debra,Thank-you for staying with us! We are glad you enjoyed the pillows and hope it provided a restful sleep. We hope to welcome you back again.

10/10 Excellent

Anong

Stayed 1 night in Mar 2024
Response from Syl on Mar 28, 2024
Dear Anong,Thank-you for staying with us! We hope you enjoyed your stay and look forward to welcoming you back!

8/10 Good

Ghina

Liked: Cleanliness, property conditions & facilities
It was wonderful. However I was surprised that the staff would not accept that I have a 45 min late check out (ie check out at 12:45 instead of 12!).
Stayed 1 night in Mar 2024
Response from Syl on Mar 11, 2024
Dear Ghina,Thank-you for recently staying with us. We hope you enjoyed your stay. We apologize we were unable to accommodate your request for a late check out due to high number of departures and arrivals. We hope to welcome you back in the future again.

2/10 Terrible

Steven

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Awful staff!!!!
The check in process was not good ! They actually told us we couldn’t stay because they apparently couldn’t use our virtual visa to pay the deposit even though the room was already paid! Also charged us double amount for the deposit because we had to use the debit machine! The whole process took and hour and half and that was dealing with the manager! Next day I asked for a late check out the front staff worker told me no and gave me us 1230 it was 1145 at this time ! The alarm clocked didn’t work in the room nor did wake-up call service apparently! So my family rushed to be out we got out at 1245 to only learn that she actually gave us till 2pm and if we are done by 1 she wouldn’t charge us the late check out fee I offered to pay as well! What kind of staff does this! Purposely lies to your customers! Didn’t tell us how to use the elevator also that we needed to use the key card to access it to go to our floor ! Never again will my family stay at any Marriott and especially this one! Disgusting customer service just rude and ignorant and for no reason at all! Disgrace to the hotel because it was beautiful place !
Stayed 1 night in Feb 2024
Response from Syl on Mar 8, 2024
Dear Steven,Thank-you for staying with us and we are sorry to read that we fell short of meeting your expectations. Upon check in we do require a physical credit from the guest who is checking in. We wish you safe travels and hope to welcome you back in the future.

10/10 Excellent

Beverly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff in the restaurant were all very efficient, very pleasant to deal with very obliging.
Stayed 1 night in Feb 2024
Response from Syl on Feb 26, 2024
Dear Beverly,Thank-you for staying with us. We hope you had pleasant stay and look forward to welcoming you back in the future. Thank you for the lovely comments in regard to the restaurant staff, we will be sure to share with the team!

10/10 Excellent

PAM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in smooth Room was spotless and nicely designed Check-out was good except for the burly young man behind the desk.
Stayed 1 night in Feb 2024
Response from Syl on Feb 26, 2024
Dear Pam,Thank-you for staying with us. We hope you had pleasant stay and look forward to welcoming you back in the future.

10/10 Excellent

NICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Syl on Feb 26, 2024
Dear Nick,Thank-you for staying with us. We hope you had a pleasant stay and look forward to seeing you again.

10/10 Excellent

Md Abdullh Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late checkout
Stayed 1 night in Feb 2024
Response from Syl on Feb 26, 2024
Dear Md Abdullh AI,Thank-you for staying with us. We hope you had pleasant stay and look forward to welcoming you back in the future.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with a good bar
Stayed 1 night in Feb 2024
Response from Syl on Feb 26, 2024
Dear George,Thank-you for staying with us. We hope you had pleasant stay and look forward to welcoming you back in the future.

10/10 Excellent

Nicholas

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Feb 2024
Response from Syl on Feb 26, 2024
Dear Nicholas,Thank-you for staying with us. We hope you had pleasant stay and look forward to welcoming you back in the future.

8/10 Good

Ben, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Syl on Feb 23, 2024
Dear Ben,Thank-you for staying with us recently. We hope you had a comfortable stay and look forward to welcoming you back in the future.

8/10 Good

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities
Had one of the best burgers in a while at their restaurant
Stayed 1 night in Feb 2024
Response from Syl on Feb 20, 2024
Dear Doug,Thank-you for staying with us! We are glad you enjoyed our burger as they are definitely delicious!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Syl on Feb 19, 2024
Dear Brent,Thank-you for recently staying with us. We hope you had a restful stay and look forward to welcoming you again in the future.

10/10 Excellent

Elena

Traveled with group
Super clean
Stayed 1 night in Feb 2024
Response from Syl on Feb 19, 2024
Dear Elena,Thank-you for recently staying with us. We hope you had a restful stay and look forward to welcoming you again in the future.

10/10 Excellent

John

Traveled with partner
An excellent dinner of seared tuna…recommended by a very attentive waitress and confirmed .
Stayed 1 night in Feb 2024
Response from Syl on Feb 19, 2024
Dear John,Thank-you for recently staying with us. We hope you had a restful stay and look forward to welcoming you again in the future. We are happy to read you enjoyed dinner in our restaurant!