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Reviews of Hotel Richmond Hill ON North

2.5 out of 5
Hotel Richmond Hill ON North
11610 Yonge Street, Richmond Hill, ON

Reviews

5.2
Rating 10 - Excellent. 37 out of 328 reviews" "
Rating 8 - Good. 62 out of 328 reviews" "
Rating 6 - Okay. 62 out of 328 reviews" "
Rating 4 - Poor. 61 out of 328 reviews" "
Rating 2 - Terrible. 106 out of 328 reviews" "

5.0/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Anil

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Too old, should not designate this as a hotel. Expensive for the services provided
Stayed 1 night in Apr 2024

2/10 Terrible

Olen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff is no good,
Stayed 1 night in Apr 2024
Response from Nora on Apr 16, 2024
Hello OlenCould you be more specific about your experience with our staff? Which day you stayed with us? I can't find anyone with your first/last name in our system.

6/10 Okay

Henry

Hotel linens are soo dirty
Stayed 1 night in Feb 2024
Response from ferdos on Apr 3, 2024
Thank you for your feedback . we will work to keep them stain free .

6/10 Okay

zhan jun

Disliked: Amenities, property conditions & facilities
facilities are old.
Stayed 1 night in Mar 2024
Response from Ferdos on Apr 3, 2024
Thank you for your feedback. We are renovating and upgrading our rooms at the moments, hopefully in your next staying you will have better experience.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
used the motel for a music video shoot, would definitely use again!
Stayed 1 night in Mar 2024
Response from Nora on Mar 18, 2024
Thank you Benjamin, We will look forward to see you again here

10/10 Excellent

Kiran

Stayed 10 nights in Feb 2024
Response from Nora on Mar 26, 2024
Thank you for your feedback! We would be happy to welcome you again in our motel soon.

6/10 Okay

Rodney

Disliked: Amenities, property conditions & facilities
It's cheap, that's what I like. So if it is that cheap you could expect that there is a reason. No locks on the windows, it is cold when you get in, then you turn on the heat. It takes a hour to get it heated. U turn in or out. Was quiet and I had a smoking place right out front.
Stayed 2 nights in Feb 2024
Response from Nora on Mar 5, 2024
Hello,Thanks for your feedback. We would be happy to turn on the heater and warm up the room for you, if you would give us an hour notice in advance.Hope to see you again at Richmondhill Inn.

10/10 Excellent

Mandeep

Stayed 1 night in Feb 2024
Response from Nora on Mar 26, 2024
Thank you for your feedback! We look forward to welcome you again in future!

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nora on Mar 7, 2024
Thank you for sharing your feedback.

8/10 Good

Elton, Markham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will recommend to my friends
Stayed 1 night in Feb 2024
Response from Nora on Mar 5, 2024
Thank you for your feedback and we are waiting to see you again at Richmondhill Inn.

6/10 Okay

Olen

Liked: Staff & service
“I’ve noticed that the deposit required is quite high. Given my frequent stays at this hotel, I was wondering if it might be possible to consider lowering the rate for regular guests like myself.”
Stayed 1 night in Jan 2024

8/10 Good

bruno

Business traveler
Liked: Cleanliness, staff & service, room comfort
They close up the office at 9 a clock which I got there late at 9:15. Honked my horn and they finally got somebody to open the door. No shampoo or soap and no garbage can. Sleep was nice lots of parking easy access and quiet
Stayed 1 night in Jan 2024

8/10 Good

Rajinder

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Ghassan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Basil

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe, unclean, smoke smell all over room, used and ripped bedding sheets, bugs in the room, left after 15 mins after check in and they still have the audacity to charge you for one night. This place should be taken off expedia platform. I rather sleep in the streets.
Stayed 2 nights in Dec 2023

2/10 Terrible

imran

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
smell like smoke
Stayed 1 night in Dec 2023

2/10 Terrible

Neroosen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Nora on Mar 7, 2024
We would like to know more about your experience with us. Please feel free to let us know more details about your complaints or any comments you might have that could increase our quality of services.Thank you!

6/10 Okay

robert

Stayed 1 night in Dec 2023

2/10 Terrible

DIMPLE

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Tony

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Water unsafe to drink as per warning sign in bathroom from ministry. Condom under bed. Open bag of chips under bed. Bed frame busted.
Stayed 3 nights in Nov 2023

2/10 Terrible

Yvette

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty, expedia advertises that they have hair dryer in the room, that’s a lie. No towels , he have to wait until noon to have a shower cause there where no towel available.
Response from Nora on Mar 7, 2024
Dear GuestsWe are sorry to hear that you were not satisfied with the cleanness of your room. Our Housekeeping staff are ready during morning and evening to provide any housekeeping services for our guests. Please let us know which room number you were staying so we can trace the issue. We highly appreciate your time for letting us know about your experience and complaints. Thank you!RH INN Management

2/10 Terrible

Maribel

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad attention
Stayed 1 night in Nov 2023

2/10 Terrible

Stephanie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn’t clean, the bed was broken. There was a torn off fake nail on the nightstand, an open can of Similac baby formula under the bed, growing black fuzzy stuff in it. A baby pacifier beside the couch. The floors were black when I wiped a paper towel over them. Bathroom wasn’t cleaned at all! There was the other persons half left toiletries & brown stains dripping down the shower. Faeces & urine all around the toilet. I asked why our room wasnt cleaned? The receptionist excuse was that she wasn’t there for 21 days & doesn’t know why? I asked to change rooms she only had one, it was in the same condition. I didn’t get any discounts. Unfortunately, I had nowhere else to go & I had to stay there until the renovation of my house was done. Cable didn’t work & the internet only worked half the time. The excuse for that was the room was to far away. I was told the manager would speak with me, but that never happened the three days I was there. In my opinion, I should’ve paid a dollar for that dump. That motel should be illegal or shut down!! My fiancé, & I Didnt shower once, he wouldn’t even use the washroom there. I feel I need a doctors visit after that. I have all the pics to show it too. 0stars
Stayed 3 nights in Nov 2023

8/10 Good

Pavel

Business traveler
Stayed 1 night in Nov 2023

8/10 Good

Coleen Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Gagandeep

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad and worse experience!
this property is too old and is not maintained well. I stayed there for one night and the room was not clean the rug is too old and the washroom walls have fungi on it and the shower os broken and it was a bad experience staying here ! The AC didn’t start ! i really regret to book this hotel ! pls don’t book it if you like cleanliness.
Stayed 1 night in Oct 2023

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
No good
Stayed 1 night in Oct 2023

2/10 Terrible

Kyle

Disliked: Cleanliness, amenities, property conditions & facilities
Dont pay your deposit with cash in case you wanna leave last minute. Theres a hole in the ceiling and in the window. The wifi password is wrong and there are belongings from previous people everywhere. A sign says to use the phone to call the desk but the very phone jack is ripped from the wall. all i want to do is go home. Spend the extra money on a real hotel. This place is absolute garbage.
Stayed 1 night in Oct 2023

4/10 Poor

Walter

Disliked: Cleanliness, amenities, property conditions & facilities
TV did not work. Fridge contained half drunk cups of pop from earlier guests. Ceiling above bed had huge crack in it. City has ruled that the water is dangerous to drink. They have left several articles for you to read about the water and it sounded like they were supposed to supply bottled water but there was none,
Stayed 1 night in Sep 2023

2/10 Terrible

Ryan

Stayed 1 night in Sep 2023

2/10 Terrible

Rajinder

Traveled with group
Disliked: Cleanliness, staff & service, amenities
No range for wifi
Stayed 1 night in Sep 2023

6/10 Okay

Olen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The smell of the room , and the bedsheets they are not clean
Stayed 1 night in Sep 2023

2/10 Terrible

Karim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Tayfun

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad
Stayed 1 night in Sep 2023

6/10 Okay

Tarek

Disliked: Cleanliness, property conditions & facilities
adequate for the price
i have stayed here a few times and cannot really complain; you get what you pay for; expect a few things to be less than clean and functional; but overall it is a budget-friendly option in the overprice gta;
Stayed 1 night in Sep 2023

10/10 Excellent

Jake

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
It was a standard motel experience.

6/10 Okay

Henry

Bad sheets are so dirty
Stayed 1 night in Aug 2023

8/10 Good

Shaswaty

Stayed 1 night in Aug 2023

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were five minutes late to check in and they refuse to let us in even though they’re still in the office. They just ignored us and then turned off the lights. Had to find accommodation elsewhere
Stayed 1 night in Aug 2023

2/10 Terrible

Maximo

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leaky roof, wet bed, no towels, no extra bedding, can't contact anyone after 9, non-smoking room smelled of smoke, bathroom faucet broken, broken window, can just climb in through front window don't need a key, unsafe, dirty, need I go on? Very unhappy! Please remove from Expedia list! Gives people using Expedia a bad impression of Expedia!
Stayed 1 night in Aug 2023

2/10 Terrible

Mohamed

Stayed 7 nights in Aug 2023

8/10 Good

Alice

Stayed 1 night in Aug 2023

2/10 Terrible

Amador

Liked: Cleanliness
Stayed 1 night in Aug 2023

2/10 Terrible

Sandeep

Disliked: Cleanliness, property conditions & facilities
No chairs at all and the room was so smelly. AC was not working properly and feel sweaty the whole night. Mosquitoes in the bathroom
Stayed 1 night in Jul 2023

6/10 Okay

Hamid

Stayed 1 night in Jul 2023

8/10 Good

Thomas

Stayed 1 night in Jul 2023

2/10 Terrible

Ted

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Did not get to check in...no desk perso after 9 pm!!! Refund please.
Stayed 1 night in Jul 2023

6/10 Okay

Ovila

Stayed 3 nights in Jul 2023

2/10 Terrible

Seham

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelt horrible, disgusting stains on a very old couch that you can't even sit on. No table amd chairs inside nor outside to be able to eat anything. Curtains were ripped and could barely provide privacy. Bathroom was gross, old stained tubs and sinks and faucets. Washing your hands at the mall is a luxury compared to this place. Not worth the price at all. Couldn't wait to check out early in the morning.
Stayed 1 night in Jul 2023

2/10 Terrible

Hashem

Disliked: Cleanliness, staff & service, property conditions & facilities
No clean towels left, bedsheets weren't changed, air-conditioning wasn't working, and the room was smelly full of different species of insects, spiders, cockroaches, etc. I asked the hotel to cancel my stay, so I could move somewhere else, but they didn't accept. That's not what you see in the photos. However, that seems to be good for a weed-party. Worst experience.
Stayed 1 night in Jul 2023