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Reviews of Dormy Inn Tomakomai Natural Hot Spring

3 out of 5
Dormy Inn Tomakomai Natural Hot Spring
2 -1-22 Nishikimachi, Tomakomai, Hokkaido

Reviews

8.8

Excellent

Rating 10 - Excellent. 329 out of 663 reviews" "
Rating 8 - Good. 268 out of 663 reviews" "
Rating 6 - Okay. 43 out of 663 reviews" "
Rating 4 - Poor. 13 out of 663 reviews" "
Rating 2 - Terrible. 10 out of 663 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoky smell not so good. Onsen and ice blocks perfect.
Stayed 1 night in Mar 2024

10/10 Excellent

Alexis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Enjoyed the public bath.
Stayed 2 nights in Feb 2024

10/10 Excellent

Amirzudin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff
Stayed 1 night in Feb 2024

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Tomakomai Stay!
Hot spring, breakfast and service was wonderful!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Christopher, Pinon

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Traveled with partner
They can learn a bit basic English, if possible. Then, the guests feel a bit reliable.
Stayed 1 night in Feb 2020
Response from Front Kikuchi on Mar 10, 2020
Thank you for staying at this hotel. Thank you again for your valuable feedback. We will continue to devote ourselves to the satisfaction of those who have used it, so please come and visit us when you come to Tomakomai. Front Kikuchi

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Ah Lek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Very pleasant
Stayed 2 nights in Dec 2019

8/10 Good

Ivy Mong Wee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard and comfortable hotel and room
We been support for dorms inn where ever we go around japan ,a brand and good manage group hotel with basically all we need .
Stayed 1 night in Dec 2019
Response from Front Desk Tsushima on Jan 15, 2020
Thank you for your stay. We look forward to your stay again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from ｎｏｎａｍｉ on Jan 14, 2020
Thanks for the high rating．

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Fully recommend!
Room was clean and well furnished with toiletries. The bed was extremely comfortable and we had a really good rest. The onsen was also great and had a good set of toiletries. Late night free ramen was a nice touch!
Stayed 1 night in Aug 2019
Response from Front desk Fukuzawa on Sep 29, 2019
Thank you very much for choosing Dormy Inn Tomakomai from the many hotels in Tomakomai. All the staff members are very happy to receive the compliment. We will make every effort to help you make wonderful memories as a place to relax for customers who have used them in the future, so if you come to Tomakomai, we look forward to seeing you again!! Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from フロント　福沢 on Oct 2, 2019
いつもご利用いただき誠にありがとうございます。 ご滞在中は満足してお過ごしいただけたようで大変嬉しく思います。 また、高い評価をいただき大変恐縮でございます。今後もお客様より頂いたお褒めの言葉に慢心することなく、よりご満足いただけるホテル作りに勤めてまいりますので、今後ともご愛顧のほど宜しくお願い致します。 お客様のまたのご来館心よりお待ちしております。

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in a perfect location and at a great price. Really enjoyed my stay here and the room and view were really nice. The staff were incredibly friendly and helpful, really enjoyed the free ramen every night, the onsen, and free laundry.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Well situated hotel with a good hot spring bath and outdoor pool on the 9th floor. However, the hotel needs to train its staff regarding foreigners. Besides a difficult check-in, there was an unfortunate incident with a staff member in the bath area when I was treated as a "non-person."
Stayed 2 nights in Jun 2019

8/10 Good

Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

siew hone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Easy parking good onsen compliments noodle at night good breakfast convient store next door alot of food stall around
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and in good location
Stayed 2 nights in Jan 2019
Response from Front Staff　 Ｔsushima on Feb 12, 2019
Thank you for posting the review. Please also stay with us again if you have a chance. I'm looking forward to seeing you again.

10/10 Excellent

Jude

Liked: Cleanliness, property conditions & facilities, room comfort
The free night ramen was very nice and so was the hot spring! However, it would be nice to have free parking available for guests as well. Thank you!
Stayed 1 night in Jan 2019
Response from Receptionist/Domeki on Jan 16, 2019
Dear valued guest, Thank you for staying with us at Dormy Inn Tomakomai. Your feedback will be the best motivation for us to keep improving our service. We are looking forward to seeing you again in the near future. Best regards,

8/10 Good

Siu KIt San

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is easy to access. Walking distance from the train station. A lot of eateries nearby. Staff are friendly n helpful.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
not close to the JR station but still acceptable. The staff were not friendly enough to help solve a problem. We had to ask for help from a local friend.
Stayed 1 night in Aug 2018
Response from Receptionist/Domeki on Oct 24, 2018
Thank you for making time to share your experience with us during your stay. We are hoping to see you again on your next visit here in Japan.Have a great day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good hot spring bath
The staff is very helpful. The hotspring in hotel is nice.
Stayed 1 night in Aug 2018

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very worthy hotel to stay in
Surprise and thankful to get the excellent service from this hotel with such an economical price with onsen and free noodle provided at 9.30pm.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Christine, Hongkong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the spa and free ramen
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Layover between Sapporo and Hakodate
Usual small Japanese rooms but cozy, clean and very functional. Friendly and helpful staff. Loved the complimentary soba during supper.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen is very good. Complementary noodle for guest
Stayed 1 night in Apr 2018

10/10 Excellent

Jamiev, taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Excellent staffs and amenities. 10mins walk from Tomakomai.
Stayed 1 night in Apr 2018

6/10 Okay

angel, kl

Disliked: Property conditions & facilities
The fish market and the food stores vendor are quite friendly and helpful.
Stayed 2 nights in Mar 2018

8/10 Good

ささやん, 奈良

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
天然温泉がいいホテル
昨年の１０月に２泊、今年３月に１泊しましたが、無駄をなくしたいいホテルですね。繁華街にも近いので、飲んで歩いて帰れます。
Stayed 1 night in Mar 2018

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best trip to Japan in a long time.
Booked this hotel last minute because it was the only hotel available during the short time I was there. It was awesome! Very clean and the staff spoke English and were very helpful. The hotel is also located in a great location near to many Japanese style restautants and bars.. I would go back in a heartbeat. Already missing Tomagomai.
Stayed 4 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very efficient and good staff. The room was clean and cosy. The onsen was excellent. The location of the hotel is excellent with local restaurants around that offer reasonable priced menu. Excellent for seafood eaters. A good choice for travellers, especially those who drive. During my night of stay, the car park of the hotel was full and I had to park the car at the car park across the street (a car park not owned by the hotel but just a few steps away from it). The hotel only charged me at the rate as those parked at her car park.
Stayed 1 night in Oct 2017

8/10 Good

Yung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A value buy at the time we booked
Above average facilities and amenities. Night ramen and morning breakfast are good.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

2/10 Terrible

jay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
jay
too small
Stayed 1 night in Jul 2017

8/10 Good

Christie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
onsen and free ramen with friendly staff
It's our first night at Hokkaido and we enjoyed staying at Dormi Inn... The staff were friendly and room was good. Only the car park was not free. The onsen was great too for you to relax after tiring day. Not to mention the hotel would provide free ramen every night! :)

8/10 Good

Nancy, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return visit before flying out of New Chitose!
We also stayed at this property when we arrived on Hokkaido 10 days prior to this stay, and had also booked it for this stay--just one night prior to flying out of New Chitose on our return to the US. We chose to stay here because the moderately priced airport hotels available for our dates would not guarantee a non-smoking room, and we were finding it challenging to find a hotel in Sapporo that we could easily get to by train. Though Tomakomai is an industrial/port city, it was only about 30 minutes by train from New Chitose--with a brief transfer at Chitose Minami station--and we were only at the hotel for a few hours. Of note is that you can take the "local" train between New Chitose Airport and Tomakomai at about half the price of the express trains, just 680 yen per person each way, with very little difference in travel time. Dormy Inn Tomakomai offers free shuttle service to/from the station, at specific times of day in the morning and afternoon; but the taxis can't accommodate a snowboard bag. Fortunately, it wasn't an issue for us to make the 10 minute walk from the station to the hotel; but this could be an issue for some folks. There is a luggage storage service at the airport, but the business hours are limited. As has generally been our experience, Dormy Inns offer a comfortable stay at a reasonable price. If you can opt for breakfast to be included in your room rate, go for it! Look out for the softer pillows by the elevators that are put out in the afternoon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Domy Inn Rocks, staff and facilities. The hot bath is a plus, only wish they had Dormy Inn in other countries.

10/10 Excellent

Nancy, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another comfortable Dormy Inn stay!
We wanted to stay in the vicinity of New Chitose Airport/Sapporo, on arrival in Japan from the continental US, to partially recover from jet lag before heading to the ski resort at Niseko. Because the airport hotels in our price range with reasonable reviews/ratings couldn't guarantee a non-smoking room, we looked for a property accessible by bus/train and happened upon the Dormy Inn Tomakomai. Having stayed at other Dormy Inn properties, we had a good feeling of their quality and fair pricing. Though we were exhausted after our 18+ hours of travel time by the time we reached Sapporo area, we were able to catch a local Donna bus from the airport to within a couple of blocks of the hotel--for just 620 yen each! As the top of the hotel has the name in bright lights, we were able to get off before we reached Tomakomai Station which would have been about an 8 block walk. The hotel was clean and comfortable, despite the room being on the small side. The breakfast was fresh and filling, with both Japanese and American style food. The onsen, on the top floor, was delightful. We even used the free washer/detergent to do a small load of wash. And the free ramen was greatly appreciated on our first night, when we were hungry for a snack but too tired to go out to look for food. As few of the staff speak English, this might not be a comfortable stay for some people. But the Japanese are so kind and hospitable that we felt right at home. A smile, on either side, goes a long way!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room clean&comfortable
Enjoy the natural hot spring

10/10 Excellent

ITAMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel
Generally a good place to come for one night. Very clean and the staff was great and helpful, even ordered a place for us in sushi resturants. The room was very small.

8/10 Good

Jay, Chiba

Liked: Cleanliness, staff & service, property conditions & facilities
Non Japanese bring a passport!!
You get what you pay for. It is a law in Japan that non Japabese are supposed to show a 'passport ' when checking in. This is quite ridiculous as I'm a very long term resident. After telling her twice I'd show my license she accepted. Most places never ask for a passport nor ID for that matter. Breakfast wasn't anything special. No egg cooks or anything else memorable about it. The staff were quite nice although I don' t think there are many English speakers there. Hotel is close to the station and about a fifteen minute walk from the happening area of town. Great bath in the basement very well stocked with razors, combs, toothbrushes etc. I would stay there again as I'm used to small Japanese rooms. I did not like paying for parking but they seem to look for any way to get that extra bit. Free coffee in the lobby was nice.

8/10 Good

Katia, Singapore

Liked: Cleanliness, property conditions & facilities
1N overnight stay.
Room very small so glad i left my lugg in the car. Onsen is really nice and clean with some rock decor so do feel like i'm in a ryokan instead. The night free ramen is great too, will come back to stay again.

10/10 Excellent

sandra, Aberdeenshire, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover before flying homw
Pleasantly surprised by the Dormy Inn. Comfortable room and really nic espa with an outdoor bath. Easy to find and easy to get to the airport. Didn't have breakfast but appreciated the free coffee and computers in the lobby in the evening.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alan, Sapporo

Liked: Cleanliness, staff & service, property conditions & facilities
An Entry Level Dormy
A quiet getaway. About a fifteen minute walk to the shore. The room is a business style, but not as utilitarian as you usually find. Compared to other Dormy Inn's....I'd have to say it's pretty much at the bottom. That is not a bad thing. Just, don't expect the amazing breakfast you may have gotten used to. As it's a smallish place, the choices were about half that of the Sapporo Dormy. Staff was friendly. Room was clean. I'll go back again.

10/10 Excellent

Wenjing, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious room was a surprise for us after spending couple of nights in Tokyo. The onsen and the late evening noodle were refreshing. Bit of a walk from the JR station but a great hotel for the price.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food ... good laundry service!
Good variety of foods for breakfast.. supper is nice too! Washing machines are free for your own use... vending machines have all sort of beverages for your selection... wifi connection is good... just that inn is far away from train station...

8/10 Good

chen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Worth the money!!!
we enjoyed our stay in this hotel. Outdoor Onsen is very nice. They offered us free ramen:) wonderful service!!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for short stay
Restaurants open late on Sunday afternoon. Convenience store next to hotel was helpful.