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Reviews of SRM Hotel Trichy

4 out of 5
SRM Hotel Trichy
Race Course Road, Tiruchirappalli, Tamil Nadu

Reviews

5.4
Rating 10 - Excellent. 4 out of 36 reviews" "
Rating 8 - Good. 4 out of 36 reviews" "
Rating 6 - Okay. 10 out of 36 reviews" "
Rating 4 - Poor. 11 out of 36 reviews" "
Rating 2 - Terrible. 7 out of 36 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Ramachandran

Traveled with family
Disliked: Property conditions & facilities
The best part is this property is located near the airport. Otherwise, it is a dump - water leaking floor in the room (surprised they knew about it and still assigned to me), bad food/menu choices - particularly for vegetarians. Why would a restaurant in the middle of south India doesn't offer south Indian cuisine but offers north Indian and Chinese food items, still they are all badly cooked.
Stayed 2 nights in May 2024

2/10 Terrible

SRIDHAR

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelly rooms, dirty carpets, unprofessional staff. This property should not have been listed on Expedia.
Stayed 1 night in Mar 2024
Response from SRM Hotel Trichy on Apr 9, 2024
Dear Sridhar,We are truly sorry to hear about your experience. Your feedback is valuable to us, and we will address the issues you have raised with our team immediately. Thank you for bringing this to our attention.Thanks & Regards,Team Guest Relations

6/10 Okay

Chandrasekar

Average
Stayed 1 night in Jan 2024

6/10 Okay

Amitendra Nath

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Nearness to the airport is a key strength of the property. However, most rooms and toilets are fairly dated. So needs to be upgraded to be competing with its peers. The staff are very receptive and deal with requests at short notice.
Stayed 2 nights in Jan 2024

4/10 Poor

Manorangan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Pros: closer to airport and efficient check in Cons: well below expected standard, average food
Stayed 1 night in Dec 2023

2/10 Terrible

RAJKUMAR

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Locally owned and maintained with no experience in hospitality. Shows up everywhere in the property from dirty linen to dirty towels. Stinky curtains , stains in the toilets. Worst experience.
Stayed 1 night in Dec 2023

10/10 Excellent

glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were value for money. Except breakfast buffet is over priced.
Stayed 4 nights in Oct 2023
Response from SRM Hotel Trichy on Oct 30, 2023
Dear Glenn,Thank you for your feedback about our rooms being value for money. We appreciate your input regarding the breakfast buffet pricing. We will definitely take this into consideration for future improvements. If there is anything else we can assist you with, please let us know. Sandeep BhatnagarChief Operating OfficerSRM Hotels & Ramada Plaza Chennai

2/10 Terrible

VINODH MASILAMANI

Stayed 1 night in Jul 2023

10/10 Excellent

Shivakumar

Traveled with family
Liked: Cleanliness, staff & service, amenities
Quiet environment, spacious rooms, multiple dining options, prompt service. Food was tasty. Free breakfast option which was buffet style. Friendly staff. Better than most other hotels in the area and value for money. Shower did not well as faucet was loose. Tv also did not work due to cable box non functional. Remote location is good but no shops around.
Stayed 1 night in Aug 2023

4/10 Poor

Neelima

Not worth the money spent . Room ok , no hot water . We had to shift room for hot water but no luck . Staff seems to be not well trained or mannered
Stayed 1 night in Jul 2023

6/10 Okay

Ronald, Minto

Liked: Cleanliness, property conditions & facilities
Overall Great.
Stayed 1 night in May 2023

4/10 Poor

gopalakrishnan

Disliked: Cleanliness, staff & service, property conditions & facilities
We got two single bed joined sleeping arrangement instead of king size bed. Staff is discourteous. Poor cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Padmanabha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
quite
Stayed 1 night in Jun 2023

6/10 Okay

OPPILAMANY

Traveled with family
Breakfast is good. No air condition outside room in common areas. Mosquitoes need to be eliminated in common areas inside hotel.Staff take long time to respond for requests. Some times require to remind few times. Travel service provided by hotel is very expensive compare to outside rates.
Stayed 5 nights in May 2023

4/10 Poor

Panythasan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Property needs renovation
Stayed 2 nights in Apr 2023
Response from GM on Apr 17, 2023
Dear Guest, Thank you for your feedback about our property.We sincerely regret to hear that your experience did not match your expectations during your stay with us.On behalf of SRM Hotel Trichy, i offer our sincere apologies for the inconvenience incurred.We believe in the principle of guest satisfaction, but your comments indicate that we have failed to do so.Your Comments have been communicated to our top management. Please rest assured that corrective measures have been taken and will ensure that the lapses will not occur in the future.We hope that you will consider staying at SRM Hotel Trichy again so that we may show you the gracious hospitality and superb service for which we are known for.Warm regards,N Pradeep KrishnaGeneral Manager

4/10 Poor

Satheesh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too expensive for the service provided
Stayed 1 night in Feb 2023
Response from GM on Apr 17, 2023
Dear Guest, Greetings from SRM Hotel Trichy ! Thank you for taking the time to write us. We appreciate your valuable feedback. We regret that we haven't been able to meet your expectations and we assure you that this will be looked into for amendments so that your future visits are positive. On behalf of our entire staff at SRM Hotel Trichy we thank you for your business and we hope to see you again when your travel brings you back to Trichy. Warm regards,N Pradeep KrishnaGeneral Manager

4/10 Poor

Arunkumar

Traveled with group
Disliked: Cleanliness, staff & service
Mediocre service overall and especially in the restaurant southern spice; indifferent staff made it discouraging to even complain!. Food way below standards of speciality restaurant. Rooms were musty smelling and daily cleaning wasn't up to the mark. Cannot believe this is a star hotel! PS: intriguingly, did not find a single smiling staff or anyone who was eager to attend to customer. Will never stay here again although the location is very convenient (proximity to airport).
Stayed 2 nights in Dec 2022

8/10 Good

Subramaniam

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Over all it is good. Staff need more training to treat the customers.
Stayed 1 night in Sep 2022

6/10 Okay

Mythili

Stayed 1 night in May 2022

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
One night at SRM
The stay at SRM was comfortable given that I was traveling on my own and there for just one night. The hotel can be so much more than what it is given that the staff and very polite, friendly and supportive. The check in was a breeze thanks to the front desk and the rooms were comfortable. The hotel could be better maintained. The breakfast was also good and the staff in the coffee shop were kind enough to help me despite the fact that I was late for breakfast. The highlight was the fitness club run by Mr. Santosh. He is an excellent instructor and very generous in his advice and counsel. So, irrespective of your health status, please make sure to use the gym at SRM and avail of Mr. Santosh’s guidance. Will return to SRM the next time I am in Trichy.
Stayed 1 night in Dec 2021
Response from Krishnan on Jan 17, 2022
Dear Valued Guest, Greetings! Thank you for sharing your feedback, which we appreciate all feedback in order to continually improve our service. We are delighted to read your great review upon your stay in SRM Hotel Trichy. It gives us great pleasure to know that you had thoroughly enjoyed the stay with us. We look forward to your continued patronage and assure you of the very best in services, facilities& hospitality, which our team is committed to delivering to all our guest. Thank you for your special comments on staff hospitality and your high recommendation to other guest to have their stay at our property, We are sure that your feedback would motivate us to strive for even higher standards of excellence. We are really looking forward to welcoming you back to SRM Hotel Trichy. Warm regards, Team SRM Hotel.

6/10 Okay

KADUR

Traveled with family
Disliked: Staff & service, amenities
Location of the property is good. Resturant ambience, cleanliness and taste is very good. Service is really slow. Negative side of the property is poor facilities. Reception service is average. Room and cleanliness is pathetic. Bathroom is very congested and unclean. Overall okay property not family friendly.
Stayed 1 night in Jan 2022
Response from Krishnan on Jan 12, 2022
Dear Valued Guest, Greetings of the Day!!! Thank you for sharing your feedback, which we appreciate all feedback in order to continually improve our service. We are delighted to read your great review upon your stay in SRM Hotel Trichy. At the same time, we have paid close attention to all your comments. I assure you that we will do all we can to improve the matters in making our hotel more for customer comfort. We value your comments and we will take whatever steps we can do, to correct the issues mentioned in the reviews we hope that you will consider staying at SRM Hotel Trichy again, so that we may show you the gracious hospitality and looking forward to welcoming you back to our hotel in the near future. Warm regards, Team SRM Hotel

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
It is certainly an outdated property. They had used some sort of a room freshener it was mixed with damp and a weird smell.. staying there was a struggle.
Stayed 1 night in Jul 2021
Response from FOM on Jul 23, 2021
Dear Valued Guest, Thank you for your time on telling your experience and feedback about our property. We sincerely regret to hear that your experience did not match your expectations and you underwent several inconveniences during your stay with us. On behalf of SRM Hotel Trichy, i offer our sincere apologies for the inconvenience incurred. We believe in the principle of guest satisfaction, but your comments indicate that we have failed to do so. Just to add on, we have already started our vigorous efforts on room part maintenance for the comfort stay at all times. We hope that you will consider staying at SRM Hotel Trichy again so that we may show you the gracious hospitality and superb service for which we are known for. Warm Regards, Team SRM Hotel

6/10 Okay

JAMES

Business traveler
Liked: Staff & service
Overrated
A bit overrated and expensive for the amenities provided. Towels were dirty. Bed was OK. Spacious room. Expensive bar.
Stayed 1 night in Nov 2020
Response from Team SRM Hotel Trichy on Dec 2, 2020
Dear Guest, Greetings from SRM Hotel Trichy ! Thank you for taking the time to write us. We appreciate your valuable feedback. We apologize for inconvenience caused during your stay with us. We regret that we haven't been able to meet your expectations and we assure you that this will be looked into for amendments so that your future visits are positive. On behalf of our entire staff at SRM Hotel Trichy we thank you for your business and we hope to see you again when your travel brings you back to Trichy. Yours Sincerely, Team SRM Hotel Trichy

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Team SRM Hotel Trichy. on Mar 16, 2020
Dear Guest, Greetings from SRM Hotel, Trichy. Thank you for taking the time to share your thoughts following to your stay at SRM Hotel Trichy. It is our endeavor to provide amazing experiences and everlasting memories to each and every guest that walks through our doors, so I’m genuinely thrilled to hear about your positive feedback with regards to the Interaction with our staff. Guest satisfaction is the heart and soul of the SRM Hotel Trichy experience, and our team was excited to read your great feedback. It is wonderful to hear that you found everything you experienced satisfactory. We greatly look forward to your return Warm Regards, Team SRM Hotel Trichy.

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room overrun with cockroaches. A business suite tuned out to be fake. Just a standard double bed room with a temp bed wheeled in.
Stayed 1 night in Feb 2020
Response from Team SRM Hotel Trichy on Feb 20, 2020
Dear Guest, Greetings from SRM Hotel Trichy ! Thank you for taking the time to write us. We appreciate your valuable feedback. We apologize for inconvenience caused during your stay with us. We regret that we haven't been able to meet your expectations and we assure you that this will be looked into for amendments so that your future visits are positive. On behalf of our entire staff at SRM Hotel Trichy we thank you for your business and we hope to see you again when your travel brings you back to Trichy. Yours Sincerely, Team SRM Hotel Trichy

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Near To Airport good atmosphere Villa area is very good
Stayed 1 night in Feb 2020
Response from Team SRM Hotel Trichy on Feb 20, 2020
Dear Guest, Greetings from SRM Hotel, Trichy. Your kind words of appreciation have been a great source of inspiration for our team and these motivate them to serve even better every time, thus ensuring our guests take back fond memories. We look forward to the pleasure of welcoming you back to our hotel We all await your return to SRM Hotel Trichy in the not too distant future. Assuring you best of our service. Warm Regards, Team SRM Hotel Trichy

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Team SRM Hotel Trichy on Feb 20, 2020
Dear Guest, Greetings from SRM Hotel Trichy ! Thank you for taking the time to write us. We appreciate your valuable feedback. We apologize for inconvenience caused during your stay with us. We regret that we haven't been able to meet your expectations and we assure you that this will be looked into for amendments so that your future visits are positive. On behalf of our entire staff at SRM Hotel Trichy we thank you for your business and we hope to see you again when your travel brings you back to Trichy. Yours Sincerely, Team SRM Hotel Trichy

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Average service WiFi gets dropped often. Towels could be brighter and more fresh. Sheets are very old
Stayed 4 nights in Dec 2019
Response from Team SRM Hotel Trichy on Feb 20, 2020
Dear Guest, Greetings from SRM Hotel Trichy ! Thank you for taking the time to write us. We appreciate your valuable feedback. We apologize for inconvenience caused during your stay with us. We regret that we haven't been able to meet your expectations and we assure you that this will be looked into for amendments so that your future visits are positive. On behalf of our entire staff at SRM Hotel Trichy we thank you for your business and we hope to see you again when your travel brings you back to Trichy. Yours Sincerely, Team SRM Hotel Trichy

4/10 Poor

Li Li

Hotel probably good for Tour group bad breakfast
Bad breakfast all items cold . Only gave watermelon fruit and no choice. No brown bread only white. No non veg item.
Stayed 2 nights in Dec 2019

10/10 Excellent

Chakravarthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and hotel services Would recommend without any reservation
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no much english speaking staff, electricity goes out all of a sudden.needs goox reno.also some english and continental as well.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities
Normal hotel for stay. Facility standards to be improved. Quality is very bad.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
Bad service when the manager is not at the work. Condition of rooms and bathroom not well! Whole atmosphere is strange. Mosquito free life! Not recommended!
Stayed 2 nights in Feb 2023