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Reviews of Juara Mutiara Resort

2 out of 5
Juara Mutiara Resort
Lot 357, Kampung Juara, Pulau Tioman, Tioman Island, Pahang

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 11 reviews" "
Rating 8 - Good. 3 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 2 out of 11 reviews" "
Rating 2 - Terrible. 1 out of 11 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was poor. No proper shops or restaurants around. Not much activities to be done beside swimming.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

ALEXIA

Liked: Cleanliness, room comfort
Disliked: Staff & service
Thé villa was okay but we lacked one towel and couldn’t get it as the reception was constantly closed. Moreover the restaurant was always opened to the locals but closed for us ...
Stayed 1 night in Sep 2019

10/10 Excellent

CHEN

Liked: Staff & service, room comfort
Nice beach view room. Thank you for upgrading it!
Thank you so much for the friendly owner. Thank you so much for willing to upgrade me from Garden View room to Beach View room. Thank you so much! By the way, the room condition still can be improved a bit, but I know what I paid and what I will get so for the person booked this resort and don't demand a lot on the room condition and cleanliness. Others than that and everything are very good and I satisfied on my 3 nights stayed there.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, I am very happy with my stay.
I arrived in Tekek at 9am and the Pick Up truck that I have arranged with the resort is already waiting for me.It is easier to arrange the transpo via facebook messenger than calling the nums. I arrived at the resort at 9.30am.Paid for the transportation of RM 25/one way so made the payment for the return back to Tekek and confirm the date and time as well so as to settle everything.They let me check in at 9.30am which was to me was VERY GOOD and NICE as I have travelled for almost 10hrs and very tired. I am already happy because of this fact.I opted for the Seaview room.As you can see, it is spacious enough with king size bedroom and balcony. Small things to note but take it with a pinch of salt: - No toothbrush/paste inclusive (I brought my own) - No drinking water inclusive as well (I bought mine in Mersing, so no issue with me) - Bathtub is non-usable because it does not have the cover for the drain - Chair is broken - TV remote control is not user friendly - am not sure how to turn on the water heater but it didn’t matter to me since I want to shower in cold water as well since it was hot outside - small gap on the front door which actually make me anxious as there might be insects that could crawl in - No clothes hanger inside the toilet - the room front is lined with coconut trees so if you are - a light sleeper I would suggest to not stay here as there are BATS on it and its very noisy all day and night - The light switch malfunctions sometimes.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nous avions un chalet « quad » à deux lits. Nous n’avons pas apprécié grand chose de notre hébergement.
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very helpful and friendly. Chalet near the beach. I like it so much
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2019

10/10 Excellent

Nasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Place
Excellent place and friendly people. Liked the environment and the area. This part of the island is more for relaxing and chilling however if you came for snorkeling you shall stay on the opposite side of the island. The ferry runs only once a day so you need to check the time as I had to stay a day in the port waiting for the ferry. The ferry stops in the opposite side of the island so it would cost you 80-100 MR to get to the hotel.
Stayed 1 night in Jan 2019
Response from Loy on Jan 23, 2019
tq & hope to see u again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Overall is Average, Aircon very noisy ,can't even sleep, need to upkeep a bit.
Stayed 2 nights in May 2023

2/10 Terrible

Soraya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2023