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Reviews of Jacob Samuel by Prima Hotel

Jacob Samuel by Prima Hotel
Dizengoff 197, Tel Aviv

Reviews

9.2

Wonderful

Rating 10 - Excellent. 108 out of 163 reviews" "
Rating 8 - Good. 43 out of 163 reviews" "
Rating 6 - Okay. 4 out of 163 reviews" "
Rating 4 - Poor. 6 out of 163 reviews" "
Rating 2 - Terrible. 2 out of 163 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is beautiful. It's very European inside out. The only challenge I had was the construction across the street that bothered me. The service was amazing and they immediately offered to transfer me to their other property- Prima City that was really outstanding- my room was great, location was even closer to the beach and the service was really exceptional.
Stayed 12 nights in Mar 2024
Response from Management Hotel on Mar 25, 2024
Dear Raphael,Thank you for the review. We are glad to hear that your relocation went well. We hope to have the chance to welcome you here once the tram constructions are completed.

10/10 Excellent

Lily

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely spot on Dizengoff
I loved staying at the Jacob Samuel! It’s an amazing location and the staff went above and beyond to accommodate my needs. I will definitely be back.
Stayed 3 nights in Jan 2024
Response from Hotel Managment on Feb 25, 2024
Dear Lily,Thank you so much for your amazing review! We definitely loved to welcome you here and hope to see you again soon!

10/10 Excellent

Ethan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tel Aviv Gem
Everything about this hotel was exceptional. It was clean and stylish with new furnishings. Bed was large, comfortable and the room was fully equipped. Staff was friendly and attentive. Location was surrounded by shopping, dining, markets and cafes. 10 minute walk to beach.
Stayed 2 nights in Dec 2023
Response from Hotel's Management on Jan 1, 2024
Dear EthanThank you for your positive feedback! We are delighted to hear that you enjoyed your stay and appreciate you taking the time to share your experience.

10/10 Excellent

Caroline

Stayed 1 night in Nov 2023
Response from Hotel's Team on Nov 24, 2023
Thank yoy Caroline for rating our hotel and service.Hope to see you again soon,

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute hotel with friendly staff.
Stayed 1 night in Oct 2023
Response from Yaniv on Oct 5, 2023
Thank you Bruce for the kind reviewBest RegardsYaniv

2/10 Terrible

David

We had to switch rooms twice because there was dust on the vents and then the second room we wanted to take a shower and there was mold in the shower
Stayed 1 night in Sep 2023
Response from Yaniv on Sep 20, 2023
Thank you David for the review, we offered solutions for the second room but the offers were rejected to handle them. Best RegardsYaniv

8/10 Good

Ira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to give a 5 star review and express how wonderful my stay was here but I can't. From being skipped for maid service (no it was not Shabbat) to the elevator not functioning to having no one at the front desk, it was just not a five star experience. I would definietly stay here again for convenience, location and local conveniences but I will lower my expectations.
Stayed 3 nights in Aug 2023
Response from Yaniv on Sep 4, 2023
Dear Ira,Thank you for your review, we will review your comment regarding the room cleaning, we clean the rooms everyday and if by mistake we skipped your room i want to apologize. regarding the elevator unfortunately there was technical issue that was fixed. The front desk is occupied 24/7. best regards Yaniv

10/10 Excellent

Nisso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful service
Stayed 2 nights in Aug 2023
Response from Yaniv on Aug 31, 2023
Thank you very much for the kind reviewGlad you enjoyed your stay.Hope to see you back again.Best regardsYaniv

4/10 Poor

Avraham

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No t clean and fresh. Elevator didn't work, we climbed 6 floors in a dirty stairways space. Poor compare to other places in Tel Aviv, at this price
Stayed 2 nights in Aug 2023
Response from Yaniv on Aug 20, 2023
Thank you for the review, as you got upgraded to Studio Terrace the room is located on the 6th floor, unfortunately, there was a technical issue with the elevator that was fixed right in the morning. i am sorry it was uncomfortable to climb 6 floors. Best regardsYaniv

10/10 Excellent

harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Yaniv on Aug 13, 2023
Thank for the review

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot to stay
Lovely staff, hotel was in a great location and we got a good nights sleep! Restaurant was always busy but we didn’t get a chance to try
Stayed 3 nights in Aug 2023
Response from Svetlana on Aug 9, 2023
Than you very much, Alice, for your kind review. It was a pleasure to host you, we are looking forward to see you back!Best, Svetlana

10/10 Excellent

Ronald G

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay here. Gilad & Dave we’re both very helpful and accommodating with my stay. I arrived early the first day Gilad was able to get me into the room earlier, which helped me. Others helped too and I would come back and definitely stay again. I loved Israel so much I may be back sooner than later. Sincerely, Ron Harris
Stayed 7 nights in Jun 2023
Response from Yaniv on Jun 20, 2023
Thank you Ron for the kind words, glad you enjoy your stay and that the staff was helpful.Of course if we have available room early morning we always happy to provide it.Hope to see you soonBest RegardsYaniv

10/10 Excellent

Amit

Stayed 7 nights in Jun 2023
Response from Yaniv on Jul 12, 2023
Thank you for the kind review

10/10 Excellent

Ilya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small but very nice hotel. No reception area. Breakfast in a restaurant around a corner. Very friendly staff!
Stayed 6 nights in Jun 2023
Response from Yaniv on Jun 13, 2023
Thank you for the great reviewBest regardsYaniv

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Location is amazing and service is great!
Stayed 4 nights in May 2023
Response from Yaniv on May 22, 2023
Thank you Mark for the reviewIt is much appreciated Best RegardsYaniv

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jacob hotel
The hotel was lovely and in a very good location. The staff were very helpful. One thing we struggled with was the street noise as everyone likes to honk their horn or you hear sirens a lot, however I’m sure most hotels have the same issue. Lots of bars and restaurants nearby and only a short walk to the beach.
Stayed 7 nights in May 2023
Response from Yaniv on May 15, 2023
Thank you Monika for your reviewit is much appreciated, hope to see you backBest regardsYaniv

10/10 Excellent

Daniel

Stayed 6 nights in Apr 2023
Response from Yaniv on May 28, 2023
Thank you very much for the review

10/10 Excellent

JULIO, CLIFTON

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Yaniv on May 16, 2023
Thank you very much for the reviewBest regardsYaniv

10/10 Excellent

Justyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and convenience.
Stayed 3 nights in Apr 2023
Response from Svetlana on Apr 22, 2023
Thank you, Justina, for the review. Guest experience is our fundamental priority. Hope you are doing well and hope to see you soon back at our hotel!Svetlana, Jacob Samuel

8/10 Good

Andrea

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint hotel in a very walkable area
Stayed 1 night in Apr 2023
Response from Yaniv on Apr 14, 2023
Thank you Andrea for your kind reviewBest regardsYaniv

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great Boutique rooms. Great service!
Response from Yaniv on Mar 28, 2023
Thank you James for the review. It is much appreciatedBest regards Yaniv

10/10 Excellent

Harry

Business traveler
Liked: Staff & service
Great service
Didn't manage to stay at hotel due to a cancelled flight. The hotel were super helpful, friendly and quick in responding to the changing situation.
Stayed 3 nights in Mar 2023
Response from Yaniv on Mar 20, 2023
Thank you Harry for the review, sorry you weren't able to stay in our hotel, hope to see you next timeBest regardsYaniv

10/10 Excellent

Brian

Stayed 1 night in Mar 2023
Response from Yaniv on Mar 28, 2023
Thank you very much

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, good value
My stay was lovely. Helpful staff, great location. But outside construction was noisy even at night.
Stayed 2 nights in Feb 2023
Response from Yaniv on Feb 6, 2023
Thank you Robin for your reviewGlad you enjoyed the staff and the hotel locationI am sorry regarding the construction, it is something that we can't control , city never tell us when the plan to work at night. best regards, Yaniv

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Yaniv on Jan 10, 2023
Thank you Rachel for the great reviewhope to see you backBest RegardsYaniv

10/10 Excellent

Sean

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very clean, very good service.
Response from Yaniv on Dec 26, 2022
Hi Daniel, Thank you for the kind reviewIt was pleasure hosting youAnd are expecting to see you backBest regardsYaniv

10/10 Excellent

Pazi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room, great location, amazing staff
Stayed 5 nights in Dec 2022
Response from Svetlana on Dec 14, 2022
Thank you so much, Pazi, for the review. They are very valuable and important to us. We were glad to have you in our hotel and we will hope to see you back!Svetlana, Jacob Samuel.

10/10 Excellent

Cornelius

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I only stayed for one night, however it was a great experience.
Stayed 1 night in Sep 2022
Response from Yaniv on Sep 29, 2022
Thank You for your kind review, glad we made your experience great even if it was only 1 Night, hope to see you back for more nights, best regards, Yaniv

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. Beautiful decor. The location was amazing. Close to restaurants shopping and people watching. As well as near the beach. The staff were very helpful and accommodating.
Stayed 3 nights in Sep 2022
Response from Yaniv on Sep 16, 2022
Dear Ellen, Thank you for your kind review, i am glad you were able to enjoy your stay with us.Hope to see you backBest regardsYaniv

10/10 Excellent

Rotem

Stayed 1 night in Aug 2022
Response from Yaniv on Aug 30, 2022
Thank you rotem for your kind review,Best regards Yaniv

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Avraham

Stayed 1 night in Jun 2022
Response from Yaniv on Jun 8, 2022
Dear Avraham, thank you for your kind review, glad you enjoyed your stay in our hotel and hope to see you back. Kind Regards Yaniv

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A charming hotel in North Tel Aviv
An excellent boutique style hotel in the charming neighborhood at Ditzengoff and Arlozorov Streets Staff was highly attentive and helpful.
Stayed 4 nights in May 2022
Response from Yaniv on Jun 12, 2022
Thank you very much for your review, we always try to give our guests the best experience, and we are here for their service. Hope to see you back among our guests. Kind Regards Yaniv

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, great staff
We had a wonderful one night stay at the Jacob Sameul. We arrvied on a red eye flight and were able to store our luggage and have a cup a tea and quick rest before we went out for the morning while we waited for our room. We were able to check in early and that was so helpful as we'd been up for a long time. We really got the sense that the staff understood this and worked to get us in as soon as possible. The room itself was just beautiful and clean. The bathroom glass door and the brass shower head could have used some extra attention and the air conditioning wasn't working when we arrived but it was very quickly fixed but the staff. There is a busy restaurant on the ground floor of the hotel and does detract a bit from a calm hotel lobby, but otherwise, I understand it's a top restuarant in Tel Aviv. The hotel is in a superb location and if you're new to the area, this is a great place to start. We loved our stay, would certainly stay again and have already recommended The Jacob Samuel to a friend who will be traveling to Tel Aviv soon.
Stayed 1 night in Mar 2022
Response from Yaniv on Apr 18, 2022
Thank you so much for your review, we so happy that you enjoyed your stay in our hotel and thank you for recommending . we will be happy to see you again between our guests. Yaniv

4/10 Poor

Michal

Liked: Cleanliness
Disliked: Property conditions & facilities
I HAVE STAYED IN THIS HOTEL IN THE PAST AND ENJOYED IT BUT THIS TIME AROUND I HAD A VERY ANNOYING STAY . THERE WAS ONLY ONE PERSON HELPING ALL THE GUEST AND EVERYTHING TOOK FOREVER. IT TOOK OVER AN HOUR TO CHECK IN WHEN I GOT TO MY ROOM THE TV DID NOT WORK AT ALL ,I ASKED TO BE TRANSFERRED TO A ROOM WITH A WORKING TV AND IT TOOK ANOTHER 3 HOURS UNTIL I WAS FINELY IN MY NEW ROOM . THE TV IN THIS ROOM WAS ALSO NOT WORKING PROPERLY . MOST OF THE CHANNELS DID NOT WORK .THE PERSON BEHIND THE COUNTER WAS NICE BUT HE HAD SO MUCH GOING ON THAT HE COULD NOT TAKE CARE OF ALL GUESTS COMPLAINS AS WELLAS CHECK INS. iI WAS NOT THE ONLY FRUSTRATED GUEST .
Stayed 1 night in Mar 2022
Response from Yaniv on Apr 18, 2022
I am sorry you had a bad stay in our hotel, i can assure you that we do our best to provide a good service and that is the most important thing for us that our guests will get the full attention . Yaniv

10/10 Excellent

SHIMON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location Amazing room Good staff
Stayed 1 night in Feb 2022
Response from Doron, Jacob-Samuel hotel on Mar 17, 2022
Dear Shimon, thank you very much! Doron, Jacob-Samuel hotel

10/10 Excellent

MICHAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Rina on Nov 1, 2021
Thank you, Michal, for your review! we hope to host you again soon!

10/10 Excellent

Yifat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Rina on Nov 1, 2021
Yifat, thank you for your review! we hope to host you again soon!

10/10 Excellent

Naama Vered

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Rina on Nov 1, 2021
Naama, thank you for your review! we hope to host you again soon!

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Isaac S on Sep 24, 2021
Thank you for your review! we are happy you had fun!

4/10 Poor

Raphael

Stayed 9 nights in Aug 2021
Response from Yaniv on Apr 30, 2022
Dear Raphael, I am sorry we didn't meet your expectations, hope to see you among our guests for a better experience. kind regards, Yaniv

4/10 Poor

Almog

Liked: Cleanliness, staff & service, property conditions & facilities
NO VALUE FOR MONEY
We booked a deluxe room with a balcony that should be larger than the other rooms in the boutique hotels in Tel Aviv. In fact we got a very small room that did not match the description or pictures. No value for money
Stayed 1 night in Aug 2021
Response from Isaac S on Aug 15, 2021
Hello Shay, We are very sorry for the inconvenience, I would like to know more about this, how can I contact you?

4/10 Poor

Shay moshe

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean, no hot water, bad service
Stayed 1 night in Aug 2021
Response from Isaac S on Aug 15, 2021
Hello Shay, We are very sorry for the inconvenience, I would like to know more about this, how can I contact you?

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Jacob Samuel
Everyone at this hotel is incredibly nice and willing to do anything to make your stay more pleasant. Location is fantastic. Do not reserve with breakfast, breakfast is less expensive if you just buy it on site.
Stayed 7 nights in Jul 2021
Response from Isaac S on Jul 20, 2021
Hello Jennifer, Thank you for your review, we are working on more options for breakfast to increase the value for the cost.

10/10 Excellent

meirav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located easy to get everywhere. Very accommodating staff
Stayed 1 night in Jun 2021
Response from Isaac S on Jun 27, 2021
Thank you for your review! we are happy to know you had fun.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel on Dizengoff!
Great front desk staff, quiet room, comfy bed, and convenient location.
Stayed 2 nights in May 2021
Response from Isaac S on May 12, 2021
Thank you for your review! we hope to host you again soon!

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! Chic and centrally located. Staff (Raul, Shauli) was amazing and very helpful. It is my 3rd time staying at Jacob Samuels and I can’t wait to return. Lior
Stayed 4 nights in Apr 2021
Response from Isaac S on Apr 26, 2021
Thank you for your review Lior! We hope to host you again in the future!

10/10 Excellent

Hassan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Jacob Samuel team on Jan 13, 2021
Hassan שלום, תודה רבה על הפידבק. נשמח לראות אותך בעתיד שוב בין אורחינו. בברכה, צוות ג'יקוב סמואל