2/10 (非常に不満)
宿泊されたお客様
2023 年 2 月 28 日
Unsafe Property - No Snow Removal
Property owner did not have snow removed following 16" snowfall three weeks before our visit, so the snow melted into a solid block with 3"layer of ice one the very steep driveway and steps. We called Vacassa on arrival and spoke to their local agent, Joe, who was rude and said he could not have the snow and ice removed. I asked him to call the property owner. A next door neighbor stopped while I was chipping, unsuccessfully, at the ice, to tell us that the owner would have a snow removal crew come the next day. No crew ever appeared. We called Joe and left 8 voicemails over the next few days, but never received a return call. When we texted Vacassa asking for help their response was "pick up a shovel". After four days of our seven day rental we packed up and left since the property was unsafe. The steep snow and ice covered driveway and steps were treacherous to walk on. We have asked Vacassa for a refund but have not had a response. Please help us out here.
宿泊されたお客様
2023 年 2 月に 7 泊滞在