Dear Trudy,Thank you for sharing your feedback with us following your recent stay. We're glad to hear that overall, your experience was positive. Rest assured, we will take your feedback seriously and address these issues promptly. Our maintenance team will work diligently to give the exterior a refreshed look and ensure that the windows are cleaned regularly to provide clear views for our guests.Your feedback helps us improve, and we're grateful for your insights. If there's anything else you'd like to share or if you have any further suggestions, please feel free to let us know. We're here to ensure that your future stays with us are even more enjoyable. Thank you for choosing to stay with us, and we hope to welcome you back soon.Best regards,Guest Services

Thank you so much for the perfect rating! We're thrilled to hear that you had such a fantastic experience with us. Looking forward to welcoming you back for another wonderful stay!

Dear Heather,Thank you for taking the time to share your feedback with us following your recent stay. We're delighted to hear that you enjoyed the friendly service provided by our staff, especially during check-in. We appreciate your suggestion regarding adding paintings or prints to the guest rooms. We will certainly consider your suggestion as we evaluate ways to further enhance the ambiance and comfort of our rooms.Thank you once again for your kind words and thoughtful suggestion. We look forward to welcoming you back for another pleasant stay in the future.Best regards,Guest services

Hi Kelley,Thank you so much for your positive feedback. We hope to see you again on your next stay with us.

Dear Jill Gardiner,Thank you for sharing your concerns with us regarding your recent stay. We sincerely apologize for any inconvenience or misunderstanding regarding the additional charge for using the swim facilities.We understand that there may have been confusion regarding our policies regarding additional guests using the swimming facilities. We do have guidelines in place to ensure the safety and comfort of all our guests, including charges for additional guests beyond the standard occupancy. However, we regret any lack of clarity in communicating this policy to you.The receipt for this charge was handed over to you during checkout, and we have also sent it via email twice. If there was any issue with the email delivery, please provide us with the correct email address, and we will promptly resend it for your records.Additionally, we regret any discomfort you experienced due to the stairs, and we apologize for any inconvenience caused. Had we been informed of your mobility challenges during your stay, we would have been more than willing to switch your room to one on a lower level to accommodate your needs.Your feedback is invaluable to us as we strive to improve our services and ensure the best possible experience for all our guests. We take your comments seriously and will use them to review our policies and procedures to prevent similar issues in the future.Once again, we apologize for any inconvenience or misunderstanding, and we appreciate your understanding and patience. If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please do not hesitate to contact us directly. We sincerely hope to have the opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations.

Thank you for your feedback! We appreciate your positive rating and are glad to hear that you enjoyed your stay with us. If there's anything specific you think we could improve on to earn that extra star next time, please feel free to let us know. We're always looking for ways to enhance our guests' experience. We hope to welcome you back again soon!

Dear Crystal,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience or frustration you encountered during your recent stay.We genuinely regret any mix-up with your room and understand how important it is for accommodations to meet your family's needs. As you may understand, our room occupancy policies are set to ensure the safety and comfort of our guests. However, we appreciate your understanding as we accommodated your family of five by providing two queen beds and a cot, at no additional charge. We're grateful for your acknowledgment of Stephanie and Simi's efforts to assist you during your stay. It's important to note that while we strive to accommodate all guest requests, our ability to provide complimentary rooms is subject to availability, especially during peak periods. As the hotel was operating at high occupancy during your stay, offering an additional complimentary room was unfortunately not feasible. We trust you understand that our priority is to ensure all our guests have a comfortable and enjoyable stay.Please know that we take your feedback seriously and will use it as an opportunity to review our procedures and improve our service delivery. We would also like to extend a sincere apology for any inconvenience caused and assure you that we will do everything within our power to prevent similar situations from occurring in the future.If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please do not hesitate to contact us directly. We genuinely value your feedback and hope to have the opportunity to regain your trust in the future.

Hi Julie,We're delighted to hear that you had a nice long weekend with us! It's great to know that you enjoyed our breakfast offerings and found the hot tub to be a relaxing addition to your stay. Thank you for taking the time to share your experience, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon!

Hi Tabitha, We sincerely apologize for any inconvenience you may have experienced with us. Your feedback will help us improve our services to our future guests. Thank you.

Hi Sarah,We sincerely apologize for any inconvenience or frustrations you may have experienced with us. Your feedback will help us improve our services to our future guests. Thank you.

Hi Earl,Thank you for your positive feedback, We look forward to seeing you again in your next stay with us.

Hi Erin, Thank you for your positive feedback. We are looking forward to see you again on your next stay with us.

Hi Douglas,Thank you for taking the time to share your feedback, it will definitely help us improve our services to our future guest. Thank you.

Hi Paul,It's wonderful to hear about your positive experience. We hope to see you again on your next stay with us.

Hi Mike, Thank you for sharing your experience with us. We will do our best to improve our services to our guests.

Thank you Gail for sharing your positive feedback, we will love to have you back. Have a wonderful day.

Thank you so much Matthew, we appreciate your positive response. We are pleased to know that you had a hastle free stay and could meet your expectations.We look forward to welcoming you back soon!

Hi Travis, thank you for taking your time to give us a rating. We truly value your feedback and would love to learn more about what we can improve. Please feel free to reach out to our guest services team. Have a wonderful day!

Hi David A,Thank you for taking sometime in giving your feedback

Hi Steve, Thank you for taking the time to share your experience with us.

Hi Nancy,Thank you for taking the time to share your positive experience with us.

Hi Kerry-ann, Thank you for taking the time to share your experience with us.