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Reviews of Crowne Plaza Suffern - Mahwah, an IHG Hotel

3.5 out of 5
Crowne Plaza Suffern - Mahwah, an IHG Hotel
3 Executive Blvd, Suffern, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1005 reviews" "
Rating 8 - Good. 246 out of 1005 reviews" "
Rating 6 - Okay. 100 out of 1005 reviews" "
Rating 4 - Poor. 42 out of 1005 reviews" "
Rating 2 - Terrible. 30 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Nice restaurant!
Stayed 1 night in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great. Enjoyed our one night there. Convenient to highway access.
Stayed 1 night in May 2024

6/10 Okay

Lorraine, Briarcliff Manor

Liked: Cleanliness, staff & service, property conditions & facilities
The was a very large group in the room across from me. They partied very late into the night for the 3 nights I was there…and didn’t sleep. They continually slammed doors at all hours. When asked by me and other guests to quiet down after midnight, they increased the noise level. A very poor experience.
Stayed 3 nights in May 2024

10/10 Excellent

Merrill D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See you next time
Stayed 2 nights in May 2024

8/10 Good

Priya, caledon

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
For what the room cost they don’t clean the room every day, the same coffee mug wasn’t replaced with a new one every day I washed the mug and reused it every day, the restaurant was very good and the hotel is quiet.
Stayed 4 nights in Apr 2024

10/10 Excellent

Marilyn

Stayed 1 night in Apr 2024

10/10 Excellent

christina

Business traveler
Liked: Cleanliness, staff & service, amenities
Can use some updates in the bathroom
Stayed 1 night in Apr 2024

10/10 Excellent

Garrett

Stayed 1 night in Mar 2024

10/10 Excellent

Ahuva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent receptionist who did her best to accommodate!
Stayed 1 night in Apr 2024

8/10 Good

Mattis

Stayed 1 night in Apr 2024

8/10 Good

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were quite, except for the air compressor noise. The toilet was for kid, and not suitable for adults. Otherwise very nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the ambience of the hotel.
Stayed 2 nights in Apr 2024
Response from Linda on Apr 9, 2024
Thank you, we are so pleased you love the ambience of our hotel. We hope you visit us again soon.

10/10 Excellent

Afina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linda on Apr 9, 2024
Thank you for the 5 out of 5 rating. We hope you visit us again soon.

10/10 Excellent

Esen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family and pet friendly place.
Stayed 2 nights in Apr 2024
Response from Linda on Apr 9, 2024
Thank you for your 5 rating. We hope you and your family can visit us again soon

10/10 Excellent

Shomari

Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Apr 2024

6/10 Okay

Zhiping

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024

10/10 Excellent

Yefim

Liked: Cleanliness, staff & service, property conditions & facilities
all looking good
Stayed 1 night in Mar 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In town for a few days for a small family reunion. Easy to find, beautiful natural surroundings. No Issues with the place. Clean, reasonably priced and friendly and helpful staff. Need a car if you want to shop eat off site etc. I would come here again.
Stayed 3 nights in Mar 2024

2/10 Terrible

Ehab

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience
Stayed 2 nights in Mar 2024

10/10 Excellent

Nigel, Charles Town

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rong

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

armando

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

2/10 Terrible

Osman

Liked: Cleanliness
Disliked: Staff & service
My wife and I stayed at this hotel for a night because of my son‘s robotic competition at the local community college unfortunately, one of the hotel staff members knocked on our door around 8 PM and decided to just walk in without giving us a chance to answer. Contacted the front desk spoke to supervisor who just blew it off, again the next day I spoke to supervisor on duty and was told it was an honest mistake. How does a hotel staff member just walk into an occupied room and not wait for it to be answered. With the amount of kids who is staying at this hotel because of the bias competition it’s very concerning that hotel staff are just walking into occupied rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobbies. The room air was not good quality. Carpets contained strong smells.
Stayed 2 nights in Mar 2024

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities
-
Stayed 1 night in Feb 2024

10/10 Excellent

Emily, Brooklyn

Traveled with partner
Hotel was exceptionally clean! Highly recommend
Stayed 1 night in Feb 2024
Response from Linda on Feb 27, 2024
Dear Emily,Thank you for your 5 out of 5 rating and your recommendation. We so appreciate it and look forward to your next visit.

8/10 Good

Zecharye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures look nicer than it is
Stayed 1 night in Feb 2024

6/10 Okay

Anna

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Linda on Feb 27, 2024
Dear Mariah,Thank you for your 5 out of 5 review. We hope visit us again!

10/10 Excellent

Elisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Ruth

Stayed 1 night in Feb 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Linda on Feb 27, 2024
Wow, thank you Glenn for your 10 out of 10 review. We appreciate the feedback and hope you visit us again.

6/10 Okay

Volvie

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Wei

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great experience
Stayed 1 night in Feb 2024

8/10 Good

Ernie

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Kelly

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
They should not have rooms facing the large interior area. We are on the first floor and people are right outside our windows and we can hear their conversations and hear suitcases rolling by. Only here one night or would ask to move. Many rooms face the inside so if you want a quiet stay ask that you not be on the area with people staring in at you. Check in lady was very nice but they could use having more staff working. Rooms need repair work with cracks in ceiling, broken tiles. Not dirty just well used. Time for a refresh.
Stayed 1 night in Feb 2024

10/10 Excellent

Rick

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in Jan 2024

8/10 Good

jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our room for 7 night's and overall our stay was great. The beds were fantastic and very comfortable and the room and bathroom were very clean and fresh. However it was a very cold week with temperature dropping at night to 12 fahrenheit which is very cold and the room took a while to warm up and there was a cold draft coming from the window, therefore we put cushions on the floor at the foot of the curtains to block out the cold entering our room via the window. Also the bathroom was not very warm and there was auctully cool air blowing from the vent. But overall we really enjoyed our stay, to include the room and spacious lobby. We would surely come again
Stayed 7 nights in Jan 2024

8/10 Good

Elisa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Security hazards
I stay at this hotel multiple times a year to visit family and it is usually excellent. I was disappointed by two security-related issues this time: 1) The deadbolt on my room door did not work (the slot for the bolt was not big enough). When I told the staff at the desk, they immediately gave me a new room with a working deadbolt. 2) I found tape covering the door-lock mechanism on one of the entrances from the parking lost (I assume someone put it there to enable getting in without a key). I removed the tape and then found that the door did not lock. I told the staff at the desk and they said they would ask their security people to look into it. Although I was disappointed by these two security issues, the staff was immediately responsive. I hope the hotel fixes these issues promptly because they are security hazards.
Stayed 2 nights in Jan 2024
Response from Linda on Feb 14, 2024
Dear Elisa,I want to assure you that we are attending to these issues immediately. We want to be sure ALL your stays are excellent. Your feedback is valued and we thank you.

6/10 Okay

Binyomin

Stayed 2 nights in Jan 2024

8/10 Good

Marie

Stayed 2 nights in Jan 2024

10/10 Excellent

Joseph, Brockton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Linda on Feb 14, 2024
Thank you

8/10 Good

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay there again, a nice , comfortable hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024

10/10 Excellent

Mandy

Stayed 1 night in Jan 2024

10/10 Excellent

Kimberley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024