Outdoor wedding area

Reviews of Publick House Historic Inn and Country Motor Lodge

2.5 out of 5
Publick House Historic Inn and Country Motor Lodge
277 Main Street (RT 131), Sturbridge, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 619 out of 1074 reviews" "
Rating 8 - Good. 240 out of 1074 reviews" "
Rating 6 - Okay. 123 out of 1074 reviews" "
Rating 4 - Poor. 57 out of 1074 reviews" "
Rating 2 - Terrible. 35 out of 1074 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Aaron

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I love the area, I love the grounds and landscaping, I love the old colonial houses and bakery with complimentary coffee and desserts. Sadly I can't say I love the motor lodge. It is in need of some love and updates. The toilet ran the whole 3 days we stayed there, there is no fridge or microwave to keep leftovers or drinks (and there's room for it), I woke up at 2 am from walking on the ceiling from the second floor, outdated decor, the cold was hot/hot was cold in the shower, odd empty vanity in the bathroom with no sink... Just need to improve the place.
Stayed 3 nights in May 2024

8/10 Good

Marcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place with an old New England feel. There is quite a bit of walking involved - so be prepared. The front desk people who checked me in and out were lovely.
Stayed 1 night in May 2024
Response from General Manager on May 23, 2024
Thank you for your kind words! It was a pleasure hosting you at Publick House Historic Inn. We're delighted you enjoyed the old New England charm of our property and found our front desk staff to be lovely. We appreciate your note about the walking involved and hope it added to the overall experience. We look forward to welcoming you back soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Probably could stand with some painted parking spaces, because some people need the help.
Stayed 2 nights in May 2024
Response from General Manager on May 21, 2024
Dear Michael,Thank you for choosing to stay with us at Publick House Historic Inn. We're delighted to receive a high rating from you; however, we apologize for any inconvenience you experienced with parking. Your comments have been noted and will be discussed with our team. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

Melisa

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in May 2024
Response from General Manager on May 17, 2024
Dear Melisa,Thank you for staying with us and for taking a moment to provide your five-star rating! We are thrilled to hear that you enjoyed your recent visit. It was a sincere pleasure to host you, and we look forward to welcoming you back to Publick House Historic Inn for another memorable experience!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area for relaxing
Stayed 3 nights in May 2024
Response from General Manager on May 14, 2024
Dear Juan,Thank you for your compliments on our beautiful property! We're glad you had a relaxing visit, and we look forward to seeing you again at Publick House Historic Inn.

10/10 Excellent

Melisa

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic experience
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Dear Melisa,Thank you for visiting Publick House Historic Inn and for your great feedback! We are thrilled you enjoyed your recent stay with us, and we look forward to seeing you again soon for another extraordinary experience.

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities
Carpet could be cleaner. Room cleaner should be more meticulous. Front desk staff on two shifts was outstanding.
Stayed 1 night in May 2024
Response from General Manager on May 14, 2024
Dear Daniel,Thank you for your feedback. We're glad you found our front desk team outstanding. We've also noted your comments about the cleanliness of the room and will ensure our team pays closer attention to detail. We look forward to the opportunity to exceed your expectations on your next visit to Publick House Historic Inn.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Susan,Thank you for the five-star rating! Your satisfaction is our priority, and we look forward to welcoming you back to Publick House Historic Inn and providing another exceptional stay for you in the future.

10/10 Excellent

belinda, berwyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Daniel

Disliked: Staff & service, property conditions & facilities
No water pressure, no hot water, no wi fi, and mattresses are hard.
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Daniel,We want to apologize for your experience falling short of our high standards, and we thank you for bringing these concerns to our attention. We strive to provide a comfortable stay for all our guests, and this is not reflective of the efforts that we pride ourselves on. We will address these comments with our team to ensure any opportunity for improvement is seized, and we'd be grateful for another chance to change your perceptions down the line.

6/10 Okay

Barbara

Disliked: Property conditions & facilities
Room was well worn. Carpet not vacuumed. Trash under the bed. Towels stained and thread bare.
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Barbara,We appreciate your review and want to thank you for choosing to stay with us. Please accept our apologies for any issues with our accommodations. Our housekeeping team will review your comments and correct any problems accordingly. Thank you for visiting, and we hope you will consider staying with us again.

10/10 Excellent

GLORIA A

Traveled with partner
Liked: Cleanliness, staff & service
No refrigerator for cold drinks. No paper to write on. No coffee maker.
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Dear Gloria,Thank you for your feedback. We're glad your overall stay was pleasant, and we apologize for any inconvenience with the in-room amenities. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

10/10 Excellent

Jason

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was recommended to us by friends. We were upgraded and enjoyed a very comfortable stay. Already have another stay here booked!
Stayed 1 night in Mar 2024

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, quiet rooms, delicious food
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Anna,Thank you for your feedback! We're delighted to hear that you enjoyed our property's beauty, the quietness of our rooms, and the delicious food. We look forward to welcoming you back for another great stay at Publick House Historic Inn.

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautifully designed and kept. The staff are helpful and bubbly. The food is delicious. Rooms are super clean and quiet. Love it 😀
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Susan,Thank you so much for choosing to stay with us at Publick House Historic Inn. Impressing every guest with our exceptional service is always a top priority, so we're thrilled that was the case for you. It's also great to read our pristine accommodations and delicious meals were some of the highlights of your trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.

8/10 Good

PADEE, Johns Creek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

alyssa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities
Had a pleasant time at a New England Institution
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Timothy,Thank you for staying with us recently! We are delighted you had an enjoyable experience, and we hope you return to Publick House Historic Inn soon for another great stay.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The wedding venue was beautiful, and reception was lovely. Our room was small in the main house and there were no amenities like micro or refrigerator. No port for charging phones. Truely historic.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Angela,We're so delighted to know that you had an amazing time with us overall and that our wedding venue was a highlight! Your feedback regarding our accommodations will be kept in mind for the future and we hope to see you again soon.

6/10 Okay

Vijay

Business traveler
Liked: Staff & service, amenities
None
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Vijay,Thank you for taking a moment to rate your stay. However, we are concerned that your experience did not meet all your expectations. We hope to have the opportunity to provide you with an even better experience in the future; just let us know how we can.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Shower needs grab bars for safety.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Wayne,Thank you for staying at Publick House Historic Inn. Our team is always looking for ways to enhance the comfort and security of our guests, and we greatly appreciate your suggestion. We hope to have the opportunity to welcome you back for an even more enjoyable experience.

8/10 Good

Rebecca

Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a neat property! We were just here for a room before going to tour a college 40 min away the next day, but I wish we had more time to stay! The different buildings, a restaurant, bakery (yum, we bought several items to take home for Easter dinner), and even adorable baby chicks in an incubator! Wish we had time to check out Old Sturbridge Village too.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Patrica,It was wonderful having you stay with us during your travels. Thank you so much for your perfect rating and kind words about our excellent amenities! Should your travels bring you back to the area in the future, we hope you'll consider staying with us again.

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Place was very clean and quiet. However, guest across from room Friday and Saturday noisy up until 11p.
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Karen, Thank you for taking the time to share your experience with us. We sincerely apologize for the disturbance caused by noisy guests during your stay. We understand the importance of a peaceful environment for a comfortable stay and regret that we fell short in providing this for you. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 Good

taryn

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Annmarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the old-fashioned atmosphere of the property. The staff members were very polite and helpful, and the breakfast pastries and coffee were delicious. My only complaint is that although we registered three adults for the room, there were only two bath towels.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Annmarie,It was a pleasure hosting you at Publick House Historic Inn! We're glad our friendly staff and delicious breakfast impressed you during your stay. Rest assured, your feedback about the towels is appreciated and will be considered as we continue making improvements for our great guests. If you're in the area again, please come back to see us.

10/10 Excellent

Milana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe place. We really enjoyed. The only thing missing was a microwave and refrigerator in the room.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Milana,It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we’re happy to hear our high standards of cleanliness and secure environment hit the mark for you. Your suggestion for a microwave and refrigerator will be shared internally for further consideration, as we are always seeking new ways to improve. Thank you for your perfect rating, and we hope you return soon.

10/10 Excellent

Debbie

Traveled with partner
Historic, large, clean, plenty of amenities! Comfortable beds, large rooms!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Debbie,Seeing that our guests have had a positive experience with us is always a delight! We are most grateful for your perfect rating and the time you took to review your stay at Publick House Historic Inn. Thank you for sharing that our historic charm was a highlight of your visit as well. We are always looking forward to having guests return, and we hope to see you in the future!

10/10 Excellent

Peggy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Peggy,Thank you for sharing your experience at Publick House Historic Inn. Our team strives to create memorable experiences, and it's rewarding to know we hit the mark. We can't wait to welcome you back for another fantastic visit!

10/10 Excellent

Kelly

Traveled with family
Liked: Amenities, property conditions & facilities
Property is quiet, elegant, and welcoming. The rooms are very comfortable and quiet.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Kelly,It was such a pleasure to welcome you to Publick House Historic Inn! Thank you so much for your kind words about our lovely accommodations and for mentioning our peaceful atmosphere. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Don, Dieppe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old inn.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Don,Thank you for choosing Publick House Historic Inn! We're thrilled you appreciated the charm of our property, and we look forward to welcoming you back for another delightful stay!

10/10 Excellent

Carole

I love this place. It is old and historic. Lovely ambiance. People are polite and helpful. Food is great. Will come here again.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Carole,It is wonderful to know that you had an excellent experience with us! Thank you so much for your perfect rating and for mentioning our rich history and delicious offerings. Additionally, our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 Excellent

Donna, Cranston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Historic setting on a New England town common (green). Two dining rooms with well prepared American fare. While free pastries and coffee are available, it would be great if the inn included an option for breakfast dining.
Response from General Manager on Mar 1, 2024
Dear Donna,We're delighted to hear you enjoyed the ambiance at Publick House Historic Inn. Your appreciation for our free pastries and coffee is much appreciated, and we take note of your suggestion for a breakfast dining option. Ensuring our guests have a memorable experience is our priority, and we'll consider how we can incorporate your feedback to enhance our offerings. We look forward to the opportunity to serve you again and hope to exceed your expectations in the future.

10/10 Excellent

Donna, Cranston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Historic property with a variety of accommodations on the grounds. Close to the thriving center of the town of Sturbridge. Two dining options offering classic New England cuisine
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Donna,Your insights bring a smile to our team here at the Publick House Historic Inn! We're thrilled you enjoyed the charm of our historic property and the array of accommodations nestled on our grounds. We can't wait to host you again for another delightful visit.

8/10 Good

LPH

8/10 Good

Anne S

Quaint and relaxing.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Anne,Thank you for choosing Publick House Historic Inn! Creating a serene atmosphere for our guests is a top priority for us, and we're delighted you enjoyed your stay. We hope to have the pleasure of welcoming you back for another visit in the future!

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would love to stay there again.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Penny,Thank you! There's no greater compliment than knowing a guest enjoyed their stay so much that they can't wait to come back. It was a pleasure to welcome you to Publick House Historic Inn, and we hope to see you again soon.

10/10 Excellent

HELEN KING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Emily

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best spent $100, and I'd stay here any day over a chain hotel or motel. The Publick House has so much charm and character, the staff are super friendly, and the room was comfortable and cozy. It is easy to imagine what staying at an inn in the 1700s could feel like when you walk into the lobby. There's a fire going in the tavern downstairs, lots of inviting couches and chairs, and a bakery downstairs too with coffee and muffins. If you're going through the Sturbridge area and need a place to stay, I can't recommend this place more.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Emily, We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team, comfortable accommodations, and lovely amenities helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nicer reservation staff
A nice historic hotel complex — BUT they really need a nicer person at the check-in desk. The woman who was there Saturday/Sunday was very terse and seemed very overwhelmed by the idea of offering kindness and service to paying guests.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Thank you so much for the feedback. Please accept our apologies for any perceived rudeness, as this is never our intention. All of your comments will be discussed internally and we'll make improvements where necessary. Please consider joining us again in the future; we're confident that we can impress you.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 4, 2024
Dear Charles,Thank you for letting us know you enjoyed your stay. It's always encouraging to hear when guests have a positive experience. Our team looks forward to welcoming you to Publick House Historic Inn for another pleasant visit.

8/10 Good

PatriciaPatricipPatricia

Liked: Cleanliness, amenities, property conditions & facilities
Cute hotel historic feel good for the price
Stayed 1 night in Feb 2024
Response from General Manager on Feb 4, 2024
Dear Patricia,Thank you for choosing Publick House Historic Inn and for sharing your lovely review. Our team works hard to ensure our guests enjoy the charm and history of our hotel, so they will be delighted by your kind comments. We look forward to welcoming you back for another memorable visit.