2/10 (非常に不満)
宿泊されたお客様
2017 年 8 月 27 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Intoxicated appearing, foul-mouthed owner.
We reserved a four bedroom cabin that was advertised to sleep 15 guests, with fireplace, jetted bathtub, river view, daily maid service, etc. When we arrived we were told that we were being put in a different room (one bedroom, no fireplace, no river view, tiny bathroom,etc.) When I stated that was not acceptable, the owner, who appeared intoxicated, starting swearing at me and my children. He said that he and some women were in the cabin we had reserved and that we could sleep with them if we wanted to, but that he was not giving up his bed. When I told him that we were not about to do that and that we had a clear reservation through Expedia with a detailed description, he told me to shut up and either take the cabin he was giving us or get off of his (expletive) property. We were unable to find any other open lodging at the last minute with this being the peak of fishing season (last day of July) in the Kenai area. It was actually frightening to have to stay there. We never saw him again during the horrible stay.
He later jammed two hand written, somewhat incoherent notes of apology for his behavior in the room door.
Since our stay and my report to Expedia, I now see there has been a review of the hotel by a verified traveler. The poorly written response by the hotel to the August 8 review supports the fact that these reviews are accurate. This place should never be stayed at as long as this man is present on the property or involved with guests in any way.
宿泊されたお客様
2017 年 7 月に 3 泊滞在