No warm/hot water in bath or shower morning or night. Shower stahl had cold air blowing in it. Bed was hard as a rock. Breakfast was not to typical German standards: day old brotchen(rubbery and stale), 1 slice liverwurst/person, 2 slices cheese/person, old tasting coffee milk, sour (fermented?) orange juice; no fruit, no yogurt, no egg, nothing else. We were only people in the hotel for 2 nights/2 mornings, and obviously the staff wasn't willing to "open" the hotel for us with hot water or fresh food. We paid way too much for the quality of this hotel. Extremely disappointed in our stay and would not recommend Zum Schwan to anyone.