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Reviews of Mercure St. Julian's Malta

4 out of 5
Mercure St. Julian's Malta
QALIET STREET, St. Julian's

Reviews

9.0

Wonderful

Rating 10 - Excellent. 106 out of 176 reviews" "
Rating 8 - Good. 53 out of 176 reviews" "
Rating 6 - Okay. 13 out of 176 reviews" "
Rating 4 - Poor. 1 out of 176 reviews" "
Rating 2 - Terrible. 3 out of 176 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sierrah

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Yes, this place was so terrible I had to review it twice on Google and on Expedia as I booked it through here. I would give this place 0 stars if possible because our room, 903, had an INSECT INFESTATION. There were holes in the walls around outlets and the kitchenette which enabled ants? or some kind of insect into the room in this huge pile that got into my partner’s belongings. This was disgusting and took a lot of efforts on our part to have this taken serious by the hotel. We even asked to speak with the hotel manager and we were never contacted by them despite us asking many times as a result of this issue. I would never stay here again and would never recommend this hotel to anyone, not even my worst enemies. Again, this was absolutely disgusting and should’ve been handled with a lot more seriousness from hotel management. Very insulting that management could've even bother to make it a point to speak with us after such a gross issue at their establishment and after us asking multiple times. STAY AWAY FROM THIS PLACE!!

10/10 Excellent

Chris John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean with free parking just don't have a big car
Stayed 4 nights in Apr 2024

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was really lovely. Breakfast was extra special - lots to choose from. Central location. Helpful staff. Definitely recommend.
Stayed 5 nights in Mar 2024

10/10 Excellent

Zainab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with the hotel. The staffs are friendly. I have stated there on 2 occasions.
Stayed 5 nights in Mar 2024

8/10 Good

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice modern property. Generally clean and new furnishings. The area was nice but directly outside the hotel was building works, which itself wasn’t too bad. But the street is narrow and drivers are impatient, beeping early in the morning and late in evening. Sometimes people loiter outside and the noise wakes you if your room has a balcony. I didn’t hear other residents or people in rooms around us so that was good. The hotel staff were friendly enough. The cleaning staff were cheerful. I do think they start too early in the morning. I was woken by some vigorous vacuuming and moving of furniture. The bed was uncomfortable and the pillows were flat. The TV had mainly Italian and Austrian channels which is strange when the second language of the country is English! But we could log into YouTube and Netflix which was great. The WiFi in the hotel is very good much better than at home!! Fastest hotel WiFi I’ve ever used. The pool area was clean, wish the pool was warm in winter but it was nice to use. The area has plenty of restaurants and cafes, and you can get around the island easily on the bus or via taxi. We didn’t eat at the hotel as there was little to offer as vegans. I would definitely come to Malta again but I wouldn’t stay here again unless I needed to be in the immediate area.
Stayed 6 nights in Mar 2024

10/10 Excellent

Shivani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, attentive and accommodating. The hotel was very well maintained and located perfectly within St Julian’s. I would certainly stay here again.
Stayed 3 nights in Mar 2024

8/10 Good

Ian Graham, Thatcham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely impressed with the welcome and the helpfulness and kindness of all the staff. They are very keen to make your stay the best ever. In the main they succeed. We were less keen on the breakfast. The buffet style cooked food was always just warm and the fried eggs like rubber even when straight out of the kitchen. We found that they were baked not fried. The plates were not always squeaky clean but dishwasher smeared and on a few occasions had food residue - not the best way to start the day. If they offered eggs cooked to order, used warmed plates that were checked for cleanliness then everything could be perfect.
Stayed 11 nights in Feb 2024

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this hotel was very friendly and welcoming. The staff were attentive and eager to please. There was some building work across the road but you cannot fault the Mercure Hotel for things not under their control. Overall a very pleasant experience and would certainly use this hotel again.
Stayed 11 nights in Feb 2024

10/10 Excellent

Dr Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to return to this property. All staff were attentive and clearly customer-focused. I look forward to returning to the Mercure on my next visit to St Julian's
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very helpful staff. Free upgrade on room. Wonderful shower and amazing breakfast. Quiet location and walking distance to st Julian’s bay and paceville.
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, great location and the staff were all very friendly, welcoming and accommodating, we would definitely stay there again
Stayed 4 nights in Jan 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, friendly staff, all fine.
Stayed 8 nights in Jan 2024

10/10 Excellent

Millad

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was great and the staff were top notch. Can’t recommend enough.
Stayed 3 nights in Jan 2024

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, staff are very polite x
Stayed 5 nights in Dec 2023

8/10 Good

Tiong Hou

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad noise insulation. You could hear door closing from other room and noise from above room.
Stayed 6 nights in Dec 2023

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area of St. Julian's is a going out area with a beautiful mariner. You will have to take a bus to go everywhere. But, the hotel is well situated for restaurants and the bus stop is only minute away. The people who work in the hotel are very friendly. Breakfast is plentiful but not necessary the best. The room facility is good. Kettle for my tea. The shower is the best. Due to the continuous construction on the island, it is best not to get a room with balcony as you will hear a lot of noise. Also they face the front of the buildings, you will hear noises late into the evening.
Stayed 4 nights in Dec 2023

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option
Great location although nerves of steel are required for the basement carpark it’s so tight. Good breakfast. Lovely staff. Could do with some usb charging sockets in the rooms if I was being picky
Stayed 3 nights in Dec 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like
Comfortable beds, great rain shower, superb buffet breakfast. I'm.just bummed I didn't pay extra for a room at the front wurbge amazing views. Good area for bars and clubs and a nice beach walkable.
Stayed 2 nights in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely spotless. Excellent breakfast.Comfortable beds.lovely pool area. Excellent price.
Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 2 nights in Oct 2023

8/10 Good

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t work out gow to use the shower
Stayed 5 nights in Oct 2023

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 7 days at the Mercure in at Julian’s. Although we spent most of our time out exploring Malta, when we were at the hotel the staff were very hospitable. The room was spacious, very clean and the bed was comfortable! We would definitely come back and will miss Malta!
Stayed 7 nights in Sep 2023

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice stay!! Pool is smaller than it seems in the pictures!!
Stayed 4 nights in Sep 2023

10/10 Excellent

Reggie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very well priced for the area. The location is in a fun area, both walkable and interesting. The views from the room and the pool area were great and the breakfast had good variety and options.
Stayed 1 night in Sep 2023

6/10 Okay

Sebaratnam Daniel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms in the hotel were clean. The mattresses and pillows were exceptional. Unfortunately on one of my days the bathroom drain got blocked and water flooded onto the bedroom and when I spoke to the supervisor Roland, he informed me that I just place some towels as there was no maintenance personnel available. My husband slipped but avoided an injury. The night supervisor Sultan was v helpful and mopped the floor for us. It is important that the hotel has a duty maintenance person available to call in such emergencies. I think customer service at the hotel could be improved.
Stayed 5 nights in Sep 2023

8/10 Good

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good good
It was only one night but the feeling was very positive, i'd recommend and stay there again.
Stayed 1 night in Sep 2023

10/10 Excellent

phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Tzu Lung

Stayed 7 nights in Sep 2023

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and cute breakfast buffet. Convenient location, great to catch a sunrise
Stayed 3 nights in Jul 2023

10/10 Excellent

Graham

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
My husband and I just enjoyed a wonderful stay at the Mercure. The hotel itself is modern, clean, with very friendly and helpful staff. Room facilities are good - good wifi, fridge, safe, tv (that you can input your own Netflix and Prime accounts into), wet room shower, comfortable bed. The rooftop pool is small but good to cool off, with spectacular views and a great spot to enjoy sunset with a cocktail. The excellent buffet breakfast has everything you could ask for and good coffee, with amazing pastries cooked onsite. The location is ideal - bus stop ‘Ross’ is a 1-minute walk for buses to Valletta, Sliema ferries, and TD2 (or X2) to the airport. In the other direction buses go direct to Saint Paul, Golden Bay and the Gozo/Comino ferry port. Plus the hotel is right next to ‘Love’ harbour, surrounded by inviting bars and restaurants, or you can walk the seafront the whole way to Sliema ferries and Valletta, with charming restaurants dotted along the coastline. (St Julian in the other direction was a bit more 18-30, but that didn’t affect us at all). We asked for a late checkout, which we paid a very small sum to have and made our last day much easier and fuller. We’d definitely stay here again - thank you!
Stayed 3 nights in Jun 2023

8/10 Good

VICTORIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in St Julian's
The hotel is very well situated for St Julian's with access to plenty of good restaurants and bars. The staff were very friendly and efficient. The suite had a great view and comfortable bed. There was very little storage area - and beware as the only shelves for clothes meant kneeling on the floor to use them. There are also no hooks for towels or shelves in the shower - so everything means bending down to the floor. Not great if you have back problems. Also be aware that the bathroom is only separated by glass doors from the rest of the room. Not sure when this trend for minimal privacy started but I am not a fan ! These are minor inconveniences and overall the hotel was a good choice. The staff on reception were really helpful and very responsive.
Stayed 7 nights in Jun 2023

6/10 Okay

Dariusz

Stayed 2 nights in Mar 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reqlly enjoyed my stay, the hotel was honestly one of the best that I have stayed in. The location was perfect and a great variety of restaurants were within easy walking distance. The breakfast this hotel offers was incredible and the choice was amazing. The pool area was really good however the water was a little on the cold but that was to be expected as was only middle of March.
Stayed 5 nights in Mar 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023

10/10 Excellent

dalia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

6/10 Okay

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022

8/10 Good

Neil

Stayed 1 night in Oct 2022

8/10 Good

Hugo

Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t recommend enough!
What an amazing hotel! The staff couldn’t have been friendlier, the room was amazing even without a balcony or view. The rooftop pool was lovely, with staff being super attentive while we were up there and food/drink service throughout. Was especially gorgeous at night watching the sunset. The hotel is situated in an extremely well connected part of Malta, bus stops les than a minute walk away that will take you direct to the airport, or to Sliema to catch the ferries to other parts of the island. Honestly could not recommend Mercury hotel to everyone enough - hopefully we’ll be back soon!
Stayed 5 nights in Aug 2022

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel staff very friendly, Unfortunately not in good position for anyone old or disabled, and too many people drinking alcohol in the pool, overall a lovely stay
Stayed 10 nights in Jul 2022

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is great. Breakfast is perfect. Only the pool size is smaller than I expect. Plus the pool is too busy.
Stayed 2 nights in Jul 2022

6/10 Okay

Yuk Ha

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great visit. The only downside is that the room was 1 hour and 15 minute late, so I had to wait around for quite a while before I could check in.
Stayed 1 night in Jun 2022

10/10 Excellent

Daniel, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and great hotel. Super friendly staff. Convenient parking. Aircon upgrade in the hallways would be a good upgrade as it gets too warm. Love the swiming pool and its staff. The area is too crazy for my like but as long as you know where you are, you good :)
Stayed 4 nights in Jun 2022

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent position of hotel near to Silema walking distance Pool was wonderful and the view from the rooftop I love it
Stayed 3 nights in Jun 2022