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Reviews of Hotel Spokane North

2 out of 5
Hotel Spokane North
7111 N Division St, Spokane, WA

Reviews

5.4
Rating 10 - Excellent. 22 out of 197 reviews" "
Rating 8 - Good. 40 out of 197 reviews" "
Rating 6 - Okay. 41 out of 197 reviews" "
Rating 4 - Poor. 36 out of 197 reviews" "
Rating 2 - Terrible. 58 out of 197 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property emailed me 5 days Before we were set to arrive to let me know that our hotel rooms have been canceled. With no real explanation
Stayed 3 nights in Aug 2022

2/10 Terrible

brooke

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there there was a note on the office door that the owners have been evicted since january. So needless to say we had to find another one.
Stayed 2 nights in May 2020
Response from Joey on May 13, 2020
Hi, Brooke! We regret the trouble caused. Be assured, this feedback has been passed to our concerned team and necessary steps will be taken to avoid such issues in the future. Looking forward to hosting you with an awesome experience in the future. Regards, Joey

2/10 Terrible

Sam, Spokane, WA

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Customer service was good. The facility was terrible. Not what i expected. The rooms smelled terrible.
Stayed 1 night in Dec 2019
Response from Ammy on Mar 6, 2020
Sorry for the disappointment, Sam! This is not the kind of experience which we are known for, however, we have shared the stern feedback with our team so that corrective actions are taken leading to this concern to ensure a relaxing stay for our guests when they visit us next time. Looking forward to a long and meaningful association with us in the future. Regards, Ammy

2/10 Terrible

Jinhee

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Cheshta on Mar 2, 2020
Hi, Jinhee! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Chris

2/10 Terrible

Lydia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning
This property was closed when I arrived there - I still have not received a reimbursement for my two-night booking. There was a Sheriff's notice on the front door -- not happy at all!
Stayed 2 nights in Feb 2020
Response from Cheshta on Feb 23, 2020
We truly regret the distress caused, We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Towels are old pool towels x2,1 hand towel,1 wash cloth, no soap,cracked tile caving in under toilet,no hot water! The hallway smelled rotten.I have stayed here many times and it was acceptable but not anymore. I wouldnt recommend.
Stayed 3 nights in Jan 2020
Response from Cheshta on Jan 29, 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

4/10 Poor

Erin

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Just don’t
Name change. Now OYO. It’s really gone down hill since we stayed here a few years back. It used to have a breakfast. Now it says coffee is available but it wasn’t made in the morning. Cold from the night before? Morning employee surprised when we asked for cups. She was useless. Night time clerks and lady who cleans rooms are still good. Rooms are clean but no soap, hot water took forever and we had to ask for towels. Cheap place so we weren’t expecting luxury. This was beyond bad. Dog poop all over the outside. Homemade Do Not Disturb sign took the cake. Literally a sign of how much this place has gone down
Stayed 2 nights in Jan 2020
Response from Cheshta on Jan 27, 2020
Hi, Erin! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never use this establishment nor any other that they own, filthy dirty place a huge waste of money, and got sick from the filthy stagnant air in the building.
Stayed 2 nights in Jan 2020
Response from Cheshta on Jan 26, 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

4/10 Poor

Tamra

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
I booked a room n all the rooms were dirty so they had to upgrade me to another room. It was dirty.furniture broken.no towels or soap.
Stayed 1 night in Jan 2020
Response from Cheshta on Jan 21, 2020
Hi, Tamra! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

10/10 Excellent

luis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020
Response from Cheshta on Jan 20, 2020
Thank you so much for the wonderful rating, Luis! We hope to host you again soon. Have a nice day ahead :) Regards, Cheshta

6/10 Okay

Daniel, Trail ,Canada

Disliked: Property conditions & facilities
Stayed here on a winter storms night was comfortable a little run down but the price was right and the staff was friendly
Stayed 1 night in Jan 2020
Response from Cheshta on Jan 19, 2020
Hi, Daniel! Thanks for sharing your valuable feedback with us. Your kind words encourage us to achieve a new standard of overall experience. Regards, Cheshta

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from Cheshta on Jan 18, 2020
Thanks for rating us positively, We hope to welcome you again soon. Have a nice day :) Regards, Cheshta

8/10 Good

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay.
I stayed four nights in a row and the only complaint I have is the coffee situation. It was cold two times the only place you can get it. Please put a coffee pot and microwave in each room. Other than that small thing, my stay was very pleasant.
Stayed 1 night in Jan 2020
Response from Cheshta on Jan 15, 2020
Hi, Jeremy! Thank you for sharing this with me. We have cascaded the same to our concerned team and we will try our best to keep up with your expectations. Have a great day! Regards, Cheshta

6/10 Okay

Shantel

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Okay stay
First thing you notice is the smell, a funky smell, but i did notice employees all over the hotel scrubbing walls, so it started to smell a little better. Rooms were okay, walls needed wiped down, our beds were clean, but the toilet water was running on the floor a little, and the face of the drawer fell off, the ice machine was broken, and one of the doors we couldnt get into so we had to walk around the hotel. There is Some shady looking people outside hotel and talking to people through their window. Looks a little run down, but seems like they are trying to make it better. Okay stay for the price. Needs some work!
Stayed 2 nights in Jan 2020
Response from Cheshta on Jan 15, 2020
Hi, Shantel! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Still Under Construction
Not bad for the price. The room was clean and the bed was comfortable. I’m not sure if they are still under construction or what, but I don’t think the hotel is still under construction or what, but I don’t think it should be open to the public if it’s not fully functional yet. The ice machines don’t work so they sent us next door to the pizza parlor to get ice. They don’t have do not disturb signs, so they made me one from a piece of paper. The coffee service was less then desirable also as the coffee was cold. In my opinion these things are poor customer service. The old swimming pool has not been renovated and it is an eye sore, making the hotel look unattractive from the outside. Also the staff is not very professional and when I checked into my room in the evening it took about 20 minutes before someone came to the front desk to help me.
Stayed 3 nights in Jan 2020
Response from Cheshta on Jan 14, 2020
Hi, Thank you so much for writing the review and rating positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2020
Response from Cheshta on Jan 12, 2020
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

6/10 Okay

Krista

Stayed 1 night in Dec 2019
Response from Cheshta on Jan 1, 2020
Hi, Krista! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick visit
Great place for a quick overnight stay in Spokane. Staff was very nice and helpful. Great location and easy to find and get around town from. We stay in Spokane a lot to see our son and grandson and will definitely stay here again.
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 27, 2019
Hi, Wendy! We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Cheshta

8/10 Good

Tiffany

Liked: Staff & service, room comfort
Worth the money we spent. Very affordable
Great price it was the best value.
Stayed 2 nights in Dec 2019
Response from Cheshta on Dec 27, 2019
Thanks for such a lovely review, Tiffany! We will strive to keep up with your expectations always. Regards, Cheshta

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 27, 2019
Thanks for the positive rating, Daniel! Hope to host you soon :) Regards, Cheshta

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a budget property and I stay in Spokane frequently. The breakfast was eliminated, but I have no problem with that (importantly, there is still coffee). The rooms are as comfortable as they were when this was a Red Lion. The staff were friendly and helpful. I will stay there again.
Stayed 2 nights in Dec 2019
Response from Cheshta on Dec 24, 2019
Hi, Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

2/10 Terrible

Max, Henderson Nevada

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
OMG my rags i use to wash my car are better than the towels supplied by this place. Horrible smelling toiletries and room. The carpet was very dark however the ground in dirt and crud covered every part except under the sink and furniture. If i was offered a ten dollar a night rate I wouldn’t take it. In short this is place is equivalent to an upscale CRACK HOUSE!
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 23, 2019
Hi, Max! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It's obvious that the ammonia-based cleaner has been applied liberally, everything is sticky and has a perfumed ammonia smell that permeates the entire building. The room that I rented was structurally unsound as represented bt the more than a 6-inch dip in the floor from the door toward the outside window. There were stress cracks in the walls some more than 1/2 inch wide. When outside looking at that part of the building stress cracks can be seen through the siding through all three floors and that part of the building is obviously moving independent of the rest of the building. The door to our room had a large gap between the door and door jam so that the door could be easily opened with a credit card,
Stayed 2 nights in Dec 2019
Response from Cheshta on Dec 21, 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 20, 2019
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Cheshta

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was great until I got up to have some coffee and breakfast, only to find out they no longer have a continental breakfast.
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 14, 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The friendliness of the staff and the service at this location are beyond stellar! I stay in a different hotel in a in a different state every single week and always look forward to coming back to this location.
Stayed 4 nights in Dec 2019
Response from Cheshta on Dec 12, 2019
Thank you for rating us super, Robert! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 12, 2019
Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities
My car got stolen and when i went to counter to get help the girl acted like this was just another day and said i wasnt in their parking lot. No empathy. However another girl i believe mgr offered assistance and was great. As i was calling police i asked about my deposit and she was more worried about seeing my receipt. Still no empathy (1st girl) mgr made that happen also for me. 1st girl sensed my unsatisfaction and attempted to correct her uncaring attitude
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 10, 2019
We truly regret the distress caused, We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Cheshta

8/10 Good

Verified traveler

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Satisfied with room layout and condition.
Rural is good I know complaints except for the key card kept demagnetizing on my credit cards and cell phone they should invest in a higher quality cards. Besides that the room was nice, set up fairly clean, and to satisfaction. Enjoyed the stay, if ever on this side of town again will most likely choose that hotel again.
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 9, 2019
Hi, Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, comfortable, near my destination, close to many stores, and friendly staff.
Stayed 5 nights in Dec 2019
Response from Cheshta on Dec 8, 2019
Thank you for your sweet words, We hope to give you a consistent service every time. Regards, Cheshta

2/10 Terrible

Wes

Business traveler
Disliked: Property conditions & facilities, room comfort
Ugh.
Just not good. Even for the price. Its rapidly gone downhill since it was a Ramada and Red Lion. Bring your own towels and snacks.
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 7, 2019
Hi, Wes! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The employees were rude. It also stated on the website there was breakfast included and there wasn't. The place has seriously gone down hill.
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 7, 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

4/10 Poor

Verified traveler

Stayed 4 nights in Nov 2019
Response from Cheshta on Dec 5, 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

10/10 Excellent

MrsLane, Spokane

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice, quiet and Clean room thank you. Different but nice
Stayed 1 night in Nov 2019
Response from Cheshta on Dec 5, 2019
Hi, Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

8/10 Good

Jennie

Stayed 4 nights in Nov 2019

10/10 Excellent

Jeannie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanksgiving Stay
It was a quiet, pleasant stay, although we spent most of the time with family in the area for the holiday. The price was great and we went out for breakfast so didn't miss that none was served at the motel. We would stay there again.
Stayed 2 nights in Nov 2019
Response from Cheshta on Dec 3, 2019
Hi, Jeannie! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Uncomfortable beds. Sketchy neighborhood. Loud area
Stayed 1 night in Nov 2019
Response from Cheshta on Dec 3, 2019
Hi, We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead 🙂 Regards, Cheshta

8/10 Good

Karen

Stayed 1 night in Nov 2019

2/10 Terrible

Kirby, California

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is a hotel in transition and should close while it is being upgraded. It is no longer Hotel Spokane North but goes by another name, which I forget. There is no signage out front to indicate it is a hotel at all. The parking lot has garbage in it and the clientele are sketchy at best. The heat worked well in the room and the bed was fine, but the furniture was stained, the mirrors and microwave were streaked, the kitchen counter was sticky, there were cigarette burns on the bathtub, the ice machine was broken, there was no wifi, and the phone in the room was ancient. Police had been summoned in the morning when I left for the day and an attorney was at the front desk when I returned. This made me uncomfortable. Overall, this hotel has the potential to be nice when it is refurbished but should close until it is ready for customers. The staff, by the way, couldn't have been nicer. I checked out after one night to find another place to stay. I had booked three nights.
Stayed 3 nights in Nov 2019
Response from Cheshta on Dec 1, 2019
Hi, Kirby! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a good value for the money if you are O.K. with what has become a sketchy area. I would not want my wife, daughters or grand kids here. Use front door to avoid transients. Large amount of garbage was dumped by my truck one night. Staff was friendly. Room clean.
Stayed 1 night in Nov 2019
Response from Cheshta on Dec 1, 2019
Hi, We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead 🙂 Regards, Cheshta

4/10 Poor

Verified traveler

Stayed 1 night in Nov 2019
Response from Cheshta on Nov 28, 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Cheshta on Nov 25, 2019
Thanks for rating us positively, We hope to welcome you again soon. Have a nice day :) Regards, Cheshta

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty.Dirty extremely nasty dirty. We didnt stay, we left after 15 minutes.
Stayed 1 night in Sep 2019
Response from Cheshta on Nov 21, 2019
Hi, We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead 🙂 Regards, Cheshta

2/10 Terrible

Aaron

Stayed 1 night in Nov 2019

2/10 Terrible

Cody

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Cheshta on Nov 17, 2019
Hi, Cody! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

2/10 Terrible

Dina

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what was advertised, had trouble finding it as the sign said Red Lion, room was not clean, sheets dirty, room cool. no continental breakfast as advertised. noisy, no hot water for shower, must I go on. Would not stay here again nor would I recommend it. Guess you get what you pay for.
Stayed 1 night in Nov 2019
Response from Cheshta on Nov 16, 2019
Hi, Dina! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

6/10 Okay

Jason

Liked: Cleanliness, room comfort
Meh.
can’t wait for the OYO renovations. The noise on the floor above was atrocious. we just turned up the television.
Stayed 1 night in Nov 2019
Response from Cheshta on Nov 16, 2019
Hi, Jason! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not friendly. It was very ghetto. A pit bull was running down the hall with blood all over his face. Lots of foul noise in the middle of the night.
Stayed 1 night in Nov 2019
Response from Edward on Nov 15, 2019
Hi! We are extremely sorry to know about the trouble and sincerely apologize for the inconvenience caused. Rest assured, we will look into this matter and solve the issue leading to this. We appreciate your patience and understanding in this regard. Thanks, Edward

8/10 Good

Verified traveler

Business traveler, Traveled with pets
Liked: Staff & service, amenities
The suite that I stayed in was nice and roomy. It's not in a great part of town and the building is a bit run-down.
Stayed 21 nights in Oct 2019
Response from Cheshta on Nov 13, 2019
Hi, Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was filthy, people having sex in parking lot and yelling profanities in the halls. Front desk people where pleasant and friendly. Cleaning staff didn't clean the room when they said they would, towels and linen were stained. The towels were like sand paper.
Stayed 9 nights in Oct 2019
Response from Cheshta on Nov 16, 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta