Apartment | Terrace/patio

Reviews of Luxury Rooms Pino

4 out of 5
Luxury Rooms Pino
6 Ulica Ivana pl. Zajca, Split

Reviews

8.4

Very Good

Rating 10 - Excellent. 10 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 0 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 2 out of 17 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
POOL WAS NICE
Stayed 1 night in Jul 2023

2/10 Terrible

Holli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel
This is by far the worst hotel I have ever stayed in. Please do no stay here if you are a family/couple or want to sleep. This is like at 18-25's hotel with parties and loud music every night. The hotel is unattended for most of the day, particularly at night and so they have no control over the guests. Whilst we were there was loud parties, music, people banging around and we were unable to sleep. We complained about this the next day and the staff confirmed that the group of young people were in the hot tub playing loud music up until 4am. We asked for a refund for our remaining two nights so we could find somewhere else to stay but were refused this. Staff said they would resolve the issue but the next two nights were exactly the same. We again complained and were offered a free drink at the bar which really didn't come close to compensating our lack of sleep over three nights of our holiday and generally feeling really uncomfortable in the hotel. The rooms are shabby and grubby and in need of redecorating. Our room was not cleaned or sheets/towels changed at all during our 7 night stay. The location is quite far from the old town and there are not many bars or food places nearby. The wifi is terrible, couldn't even load pictures on websites. The lady on reception seems nice but was unable to offer any support to our complaints and just passed on a message from the owner which was rude and unhelpful. I really cannot think of a positive thing to say about this hotel.
Stayed 7 nights in Sep 2022
Response from Luxury rooms Pino on Oct 3, 2022
A review sometimes says more about the person who writes it than about the object being written about. This guest's statement is untrue and exaggerated, other reviews and pictures say otherwise. Probably the bad weather contributed to everything, so the person in question was looking for reasons to leave the facility early. They were probably expecting sunny weather, which is usual for this time of year, unfortunately it was raining. It is true that two of our units were occupied by younger people, who may have been a bit noisier at one point, but they were warned in time, they could not use music on the terrace with the jacuzzi, nor the jacuzzi after 24 hours, and the pool after 10 pm. Bed linen is changed after 3 days at the request of the guest, and the room is cleaned every day, the room has high-speed internet with a large android TV, the property has a reception that is open until 3 p.m., it also has its own cafe, which is open until 24 h, the owner lives in the neighboring building, so everything is always under surveillance. At the same time, no complaints were received from the other guests.

10/10 Excellent

Emma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Apartment was lovely and clean and in a good location. The hosts were so kind and helpful. Would definitely recommend!
Stayed 7 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2020

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Stefan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, fantastic situated appartment with kind owners. Can recommend it. Also suitable for travelers with little kids.
Stayed 7 nights in Sep 2023

10/10 Excellent

Dennis, Rotterdam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great luxurious apartment, the jacuzzi on the roof was awesome!
Stayed 1 night in Sep 2023

8/10 Good

Darko

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich musste einen Tag vorher abreisen und eine Stornierung des letzten Tages war leider weder über expedia, noch über Luxery rooms pino möglich/gewollt. Das fand ich schade.
Stayed 3 nights in Mar 2023

10/10 Excellent

Darko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das abfotografieren des Personalausweises.
Stayed 4 nights in Feb 2023

10/10 Excellent

EVANGHELOS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent appartments in a quiet area. The breakfast fantastic and the host very assisting.
Stayed 1 night in Aug 2022

10/10 Excellent

Dario

Liked: Cleanliness, room comfort
Lovely apartment with nice jaccuzi
Stayed 2 nights in Jul 2020

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, room comfort
Alles prima
Alles super
Stayed 1 night in Jul 2020

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grat place, but very weak breakfast
Great small place, with very nice pool. Only clear negative was breakfast that was at near by restaurant, and was well below the standar of the hotel.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott leilighetshotell
Koselig lite leilighets hotell, fine rom og uteområdet med basseng. Hyggelig betjening og topp service. Frokosten var på en restaurant 50 m fra hotellet rett ved sjøen. Anbefales👍
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Pieni mukava paikka. Juuri nyt tosin oli remontti käynnissä.
Stayed 4 nights in Apr 2019