Small Glass Igloo (East Village) | Soundproofing, cribs/infant beds, rollaway beds, free WiFi
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Reviews of Kakslauttanen Arctic Resort

4 out of 5
Kakslauttanen Arctic Resort
Kiilopääntie 9, Sodankyla

Reviews

8.4

Very Good

Rating 10 - Excellent. 69 out of 138 reviews" "
Rating 8 - Good. 39 out of 138 reviews" "
Rating 6 - Okay. 15 out of 138 reviews" "
Rating 4 - Poor. 8 out of 138 reviews" "
Rating 2 - Terrible. 7 out of 138 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ethan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 6 nights and enjoyed every minute of it. We loved the Kelo cabin. Everything about this place made for a very relaxing vacation. We were very satisfied the dining each night. They had four main menus that rotated each day. Our favorite excursion was the dog sledding. We have enthusiastically recommended Kakslauttanen Arctic Resort to all of our friends and family.
Stayed 6 nights in Feb 2024

10/10 Excellent

Nigel

Liked: Property conditions & facilities
Great location and facilities - however please advise upon booking if area is closed
Stayed 3 nights in Mar 2024

10/10 Excellent

Boeywah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at receptions are very helpful to arrange all activities for us at last minute booking. Really appreciate. The only comment is to equip the igloo with more accommodation facility such as hook at toilet, bigger bin etc.😊
Stayed 3 nights in Mar 2024

10/10 Excellent

ANETA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Before I made reservations in this hotel I read so many opinions. Some of them was really bad so I afraid book this hotel. But I am so happy I did. Everything was perfect. Everybody was so nice and helpful. Food was delicious especially dinner. I will recommend this hotel ( we spend one night in the igloo) to everyone.
Stayed 1 night in Mar 2024

6/10 Okay

ATHANASIA

Traveled with partner
Other than very expensive activities there is nothing to do. It is a beautiful location but very remote. The igloo stay is an experience though and was amazing to view the northern lights.
Stayed 2 nights in Mar 2024

10/10 Excellent

Arijit, Greenford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024

10/10 Excellent

Jack, Oakland

Stayed 4 nights in Mar 2024

8/10 Good

Neranchana

Traveled with group
Liked: Cleanliness
It’s good place to spend time with but you will need to spend money too.

2/10 Terrible

Kerry

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jana, Bellevue

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was truly majestic! Walking around in the snow the views of the trees and the accommodation and dining all made it like we stepped into a Hallmark movie
Stayed 1 night in Jan 2024

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not great value for money. Even as a one off exp.
Stunning resort with breathing taking beauty and plenty of activities. But has become extremely expensive lately. I've been just about every year for a decade now, but I think my most recent trip will be my last. I don't think it represents fair value for money anymore. Owners/operators have let the service quality slide quite a bit. Cabins and location are still fantastic. But there are probably other equally impressive locations with far more friendly welcoming, warm service that are not anywhere near as expensive as this place.
Stayed 4 nights in Jan 2024

10/10 Excellent

Miss R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely property
Stayed 5 nights in Jan 2024

6/10 Okay

Jana, Bellevue

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities
I was surprised that there were no Finnish people working at the resort. The dinner was luke warm not hot. The dessert was not as described and had zero flavor. The smoke sauna was an incredible delight. Over all I’d say the facilities need some updating. I believe the price that you are paying to stay here is not for customer service or food quality or facilities but the experience. If you only are seeking a visual delight and cost is not an issue then I would stay here.
Stayed 1 night in Jan 2024

10/10 Excellent

Stefan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Kenny, Hialeah

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience, my friend fell and broke her wrist and the hotel did not have any transportation to go to the hospital, they did not have a pain pill, they called the taxi companies and they could not find a taxi, thank God, someone He offered to take us, we also had 2 activities that same day that we couldn't do and they didn't refund our money. When you arrive you have to carry the suitcases yourself to the room, which are super far away. I don't recommend it. He only cares about making money. he doesn't care about the client, the food was terrible
Stayed 2 nights in Jan 2024

8/10 Good

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, amenities
In the middle of nowhere
Stayed 1 night in Jan 2024

8/10 Good

Jian-Guo

Traveled with family
Liked: Cleanliness, amenities
The whole facility and dinner looks good. However, the Sauna doesn’t work. The heating dial was missing. A screw of door handle was loose. No service for fireplace at all. I mentioned this just because the price doesn’t match the facilities. I paid a lot and do want to see those facilities works well even I don’t use it.
Stayed 1 night in Dec 2023

6/10 Okay

Ophelia

Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michaela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options are pretty slim but i didnt book this place for the food.
Stayed 4 nights in Dec 2023

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love the glass igloo. it was quite an experience. Waking up seeing the sky. It was beautiful. Miss seeing aurora but the experience is unforgettable. Food was good and staff were ok.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Winter, but Expensive
I stayed here in September. It was the slow season, so there was not nearly as many activities offered. If you're wanting to go here, I would HIGHLY recommend going in the winter/snowy months. It will be more fun and prettier. Also, be prepared to pay a lot. All the activities offered are really cool, but cost hundreds of dollars each. That said, I enjoyed my time and am really glad I went. Service was excellent. Everyone I talked to was friendly and helpful, and staying in the igloos is awesome even if you don't get to see the northern lights.
Stayed 2 nights in Sep 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel experience ever! The staff (most of them are expats) treated me like a king. They were nice enough to pick me up with their shuttle bus and gave me extra food for missing some meals. Hospitality is so great! I can't thank them enough. They went above and beyond for me. Staying inside the glass igloo as a hotel room is a dream come true. Time does go by very fast, so sleep less and just gaze at the roof as you are laying down. I'm literally the happiest person on Earth. Thanks Kakslauttanen team! You guys are amazing!

10/10 Excellent

Abdulla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A unique opportunity to explore Lapland experiencing Reindeer sled rides, husky sled rides, snow mobile rides and cross country skiing, topped by the hope to witness the Aurora Northern Lights that did indeed shine across the sky on our second night.
Stayed 2 nights in Mar 2023

10/10 Excellent

Hashuka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has a very scenic ambiance. The dining hall is very Finnish using natural resources from the property, I assume. Staff is very knowledgeable and helpful. All the activities organized were fun. A bit disappointed with the food menu. I hope there is an improvement in that area.
Stayed 4 nights in Mar 2023

10/10 Excellent

Naveen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Naveen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cool lodging, food needs improvement
Once is a lifetime experience. Had a great time overall. The food needs to be more accommodating and non-repetitive. It can do wonders if the focus on quality and taste of the food is increased. Resort is great but is utilized 50% of its true potential. Location A+, Stay A, Pre-Booking support B+, and food is a solid D. If you can figure food this resort can touch a different level of greatness.
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A unforgettable experience
It was a wonderful experience staying in a glass lgloos at Kakslauttanen Arctic Resort! We catch the northern lights on the second nights which was so stunning and amazing!
Stayed 2 nights in Feb 2023

4/10 Poor

Niki

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

6/10 Okay

Yayun

Stayed 1 night in Feb 2023

6/10 Okay

Glaubert regalado

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
The peace and quiet experience and landscaping around property. Amazing place for spiritual retreat However lacking food quality and staff shortage or lack of service at restaurant and bar area. Needs staff all the time at bar. Waited 20 mins for a cappuccino and no-one in front of me please people. Change menu diversity for breakfast and try to hire chefs a la carte this will give this resort a 100 plus Please add tv in the rooms that is much needed when after dark theres nothing to do other than sleep and eat but if no tv and no good food service why go there Husky tour Reindeer tour Santa claus Skiing Ice fishing Ice breaker tour etc was all great but would not go back till new menu on restaurant (aurora) Overall is an amazing place to stay but once again it will make this resort a 5 star if the above was added Will i go back there
Stayed 7 nights in Feb 2023

10/10 Excellent

yung

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience, excellent services
Stayed 2 nights in Feb 2023

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrendous service and no food for vegetarians
The only thing nice is the location and property however when it comes to Kakslauttanen (west village) staff they require a lesson on Hospitality, they were highly understaffed & outright rude behind the counter there was an Indian, a European and an Asian. The Indian lady who seems to be a manager needs to be taught how to smile and be courteous and needs to learn to talk to customers and learn manners (I over heard uncourteously boasting we are the first to make the glass igloo). We wanted to book excursions, the Asian lady made a face and replied you should have booked it online, she helped us after but that is so rude The European lady was the kindest and polite, the other two should learn from her. When it came to food,At breakfast there was bread, Jam, cereal, I requested for boiled eggs the hostess said she had only 3 so please take one (surprising in a hotel on Christmas you have 3 eggs) with hundreds of guests. For dinner for vegetarians there was steamed veggies, boiled and baked potato, and only cabbage rolls another day. We never visited the restaurant after these experiences. It is disappointing you pay thousands of euros and all you get is bad service and almost no food. Each and every couple that we met were disappointed and would recommend that you never visit this property, If you do then make sure that you carry your own food!!! To the hotel management, a customer expects service and not to be left hungry... I am a very dissatisfied customer
Stayed 2 nights in Dec 2022

10/10 Excellent

Sangeeta

6/10 Okay

David, MIAMI

Traveled with family
Liked: Cleanliness, staff & service, amenities
No showers inside. Everything else was Ok

8/10 Good

tepy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
1.We loved this property. We stayed in the small glass igloo for three nights. Clean, warm, cozy, unique, wonderful grounds, walkable, even the wifi was great when I needed to check-in with work, great experience. BUT- 2. For $600 a night, a tole but no shower? There is room for a shower vs the 200m walks to the barely used shower house. Speaking of the shower house, the sauna hours didn't start until 1700 and were separated by male and female saunas, no combined experience. The breakfast and dinners were included, but were high school cafeteria quality (soups, bread, pasta, with plate cake desserts). No pool, no massage available, no bar open. 3. The front desk staff were heroes, amazing even while working in chaos. All activities meet in the front desk area and people get nervous when it is past the meet time and you are still waiting - so people ask the desk agents. Why not put up a digital sign stating the schedule? You also have to wait in line with the front desk to reserve your dinner time - why not add a digital roster in the rooms, online, or in the lobby, or even a simple clipboard instead of using front desk lines and their time? No pool but you built a massive multimillion dollar art gallery and gift shop? Why not turn the cavernous gallery into an indoor / outdoor pool with saunas, there is room and would give stranded guests a place to go while waiting to check in / check out instead of the lobby looking like the waiting area of a bus station.

2/10 Terrible

Puneeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst in Finland by far. Kakslauttanen artic
By far, Kakslauttanen artic resort (west village) this was the worst place for us in entire Finland trip. Please, please, please do not recommend this place to anyone else. Horrible customer service, pathetic food and the most disgusting front desk. These people at the front desk should not be in the hospitality industry at all. The price for this trash is an absolute ripoff .
Stayed 1 night in Dec 2022

10/10 Excellent

Spyridoula

8/10 Good

Rebekah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst the hotel has some flaws around organisation and food options and choices it is still a once in a life time experience which I would recommend booking

10/10 Excellent

Maria, Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely magical! We had the best time! We first stayed in one of the igloos and switched to one of their Kelos. Both rooms were unique, but we wanted a private shower and sauna so that’s why we switched. The staff was very accommodating and helpful. They made our stay special and stress-free. The food was outstanding too!
Stayed 4 nights in Nov 2022

8/10 Good

Neeraj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

Vikhram

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly well maintained accommodation in the region! Must visit for the experience! Highly recommended!
Stayed 1 night in Mar 2022

6/10 Okay

Ramu

Traveled with family
Liked: Cleanliness, staff & service
Service and staff were very good to us and they went the extra step but the overall ambience could do with providing value for money spent. The decor inside the glass igloos was below average in terms of design etc
Stayed 1 night in Feb 2022

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were incredibly great.
Stayed 2 nights in Feb 2022

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Jacmara, Panama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2022

4/10 Poor

Todd

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pros: The property was beautiful, the Kelo Igloo cabin was clean, housekeeping staff was incredibly kind. Cons: the temperature is controlled for the igloo and it is miserably hot. I couldn’t sleep because I was sweaty. I didn’t know how hot it would be until we got there. I run hot due to a medical issue and I was completely miserable not being able to control the temperature. They should tell you this on their website. The WiFi was down for all but one day. I asked 4 times for it to be fixed and it didn’t happen until our last night. Without WiFi, the aurora alarm doesn’t work so we missed 2 alarms on the only night the lights were visible. Front desk staff was all incredibly rude other than one kind woman (sorry, I don’t know her name). One lady with curly hair was helping me and then walked away mid conversation and took someone else’s luggage into the storage room and never returned to help me. Lately, the two twin beds that are pushed together in the igloo portion of the room are on wheels and the beds slide across the floor when the wheels were locked. We would wake up 6 inches away from where we fell asleep due to the beds moving as we tossed and turned at night. Disappointed that we spent so much time and money planning this trip and the Kelo was an awful experience.
Stayed 3 nights in Dec 2021