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Reviews of Puffin Palace Guesthouse

2.5 out of 5
Puffin Palace Guesthouse
Aðalgata 10 and 14, Skagafjörour, Northwestern Region

Reviews

8.0

Very Good

Rating 10 - Excellent. 12 out of 28 reviews" "
Rating 8 - Good. 9 out of 28 reviews" "
Rating 6 - Okay. 4 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Bara Bjork

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Vala on Aug 9, 2020
Thank you for staying at Puffin Palace Guesthouse. We appreciate your feedback :)

6/10 Okay

Megan

Traveled with group
Liked: Cleanliness, property conditions & facilities
Tv only in shared room. Nothing to do in the town.
Stayed 1 night in Jan 2020
Response from Margrét on Feb 13, 2020
Hi Megan, I'm very sorry that you didn't find anything to do in Saudarkrokur. I wish that you would have sent me a message as I would had been more than happy to help you find interesting things to do or places to visit. At the guesthouse there is also a booklet that shows most of the activities available in the area. If we are fortunate enough to have you visiting our town again I would really like to recommend 1238.is a historical exhibition based on the Icelandic Sagas, also the Puffin and friends exhibition about the nature and wildlife in the North (find it on facebook) just to name two. Hope you enjoy your time in Iceland

8/10 Good

Ladi, Mezzovico

Traveled with group
Liked: Cleanliness, staff & service
Paired down rooms. All the essentials are there. Not much in terms of personal touch.
Stayed 1 night in Sep 2019
Response from Vala on Sep 7, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. It was very clean. Check in was very easy.
Stayed 1 night in Jul 2019
Response from Vala on Jul 24, 2019
Thank you very much.

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Vala on Apr 25, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and the staff was so sweet! Loved how well the place was put together and all the amaneties it had to offer in the kitchen!
Stayed 1 night in Feb 2019
Response from Vala on Feb 19, 2019
Wow! Thank you so much for your positive and descriptive review :) I pride myself on keeping Puffin Palace clean. Please let your friends and family know about my little guesthouse here in North Iceland. Hope to meet you again if you come back to Iceland. Safe travels.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Impersonal. When we reached the place, doors had combination and no one was available to help. Lucky, lady at the shop helped us to call the owner and got room number, combination number to enter. Waited outside in cold weather. Understand that we were international traveler and didn't have local phone.Room was at the second floor. Just two thin towels, no napkins, no wash clothes. Only two cheap plastic hangers. Just one of the worst experience that we had in Iceland. I would not stay there again.
Stayed 1 night in Sep 2018
Response from Vala on Oct 3, 2018
I'm very sorry that you had a bad experience with the self check in at our guesthouse. We do send all necassary check in information to our guests before their arrival but maybe something went wrong in your case and if so I apologize for that. I do hope you enjoyed your time in Iceland. Vala

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Standard clean room in a non-touristy town
We stayed here since it is only a short drive to two of the hot pot's that we wanted to try. The room was standard and small, but worked for our purposes. The shared bathroom was large as was the shared kitchen. The town had a few small shops (they all close by 6pm) and a few restaurants and bars. It has a working town feel (it's not touristy).
Stayed 1 night in Aug 2018
Response from Vala on Sep 6, 2018
Thank you for staying with us at Puffin Palace guesthouse. Hope to see you with us again.

2/10 Terrible

Verified traveler

Too much work for no pay off
Couldn’t stay here bc nobody answered the phone number provided. They have no front desk so you’re asked to call ahead. And we never got to speak to anyone. So we were forced to stay elsewhere that night. Super frustrating
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Vala on Aug 16, 2018
Thank you for your positive review.

6/10 Okay

Alice

Liked: Cleanliness, property conditions & facilities
Simple but clean and comfortable
Very clean rooms, but be aware that it’s self check in and there is no one there, situated above a storefront. Five bedrooms share one bathroom and we lucked out and were the only ones there but if all five rooms had been full, the wait for the bathroom would have been a real issue. Very simple accommodation but spotless. Great bakery across the street.
Stayed 1 night in Aug 2018
Response from Vala on Aug 16, 2018
Hi Alice! Thank you for your positive review. We pride ourselfs on keeping the guesthouse clean and beds new and comfortable. We are always trying to do better for our guests. Hope you enjoy the time you have in Iceland and return home safe and sound. Hooe to see you again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Aðalgata 14 location. Rooms are upstairs on the second floor. The location is great - right in the middle of town. I don't like talking to anyone after driving all day, so I really appreciated the self check-in lock box. My room was clean and comfortable, but too hot. When I arrived the door was closed with the heat cranked up all the way. It was definitely not necessary on a mild June day, but it's good to know the heat works so well when it gets cold. I thought there were too many guest rooms to be sharing just one bathroom.
Stayed 1 night in Jun 2018
Response from Vala on Jul 25, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Overall it was ok for the price. The shared bathroom was not the cleanest. There was only one other guest so it was not a big problem but people coming and going would definitely wake up lighter sleepers. The type of door used is very noisy.
Stayed 1 night in Jul 2018
Response from Vala on Jul 25, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seamless check in and check out, clean room and other areas, i.e. kitchen, bathroom. The blinds don't block all the light, so if you're sensitive to light, suggest bringing an eye mask, that's what did. Would consider staying there again.
Stayed 1 night in Jul 2018
Response from Vala on Jul 12, 2018
Thank you for staying with us at Puffin Palace Guesthouse. Hope you enjoyed your time here in Iceland. We will take notice of your comment about the blinds.

10/10 Excellent

marty, north catolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality abounds! A warm inviting town and guest house.
Stayed 1 night in Jun 2018
Response from Vala on Jul 3, 2018
I'm so happy that you enjoyed your stay at the Puffin Palace. Glad that the concert was a hit with you :) Best regards Vala

8/10 Good

F, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great cozy place at a small humble sea side town
The room was lovely, very comfortable. One bathroom (with both toilet and bath in one room) shared between 5 guest rooms is stretching it a little though. So plan you night and morning routine strategically.
Stayed 1 night in Jun 2018
Response from Vala on Jul 3, 2018
So happy to see that you liked your stay at the Puffin Palace. We try to stay on top of things and cleanliness and comfort are essential for our guests.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In-town guesthouse close to ameneities
We were the only ones at the guesthouse when we stayed, and it was located on a quiet street in a small town. The communication from the owners was quick and efficient, check-in was easy. It's within a block of two restaurants and a delicious bakery yum! Beds were cosy and the showers were hot. Thanks!
Stayed 1 night in Jun 2018
Response from Vala on Jul 25, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Vala on Jun 3, 2018
Thank you for staying with us at Puffin Palace Guesthouse. Hope you enjoyed your time here in Iceland.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Vala on Jun 3, 2018
Thank you for staying with us at Puffin Palace Guesthouse. Hope you enjoyed your time here in Iceland.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing fancy; small room, kitchenette, shared bathroom. Clean, comfortable
Stayed 1 night in Mar 2018
Response from Vala on May 9, 2018
Thank you for staying with us at Puffin Palace guesthouse. Hope you enjoyed your time here in Iceland.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appartement très propre avec cuisine commune, thé / café à disposition. Nous avions eu la change d'être les seuls occupants.
Stayed 1 night in Aug 2019
Response from Vala on Aug 18, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

cemarje, CHAMBERY

Disliked: Staff & service, property conditions & facilities
Guesthouse à éviter
Seule la chambre est appréciable - confortable et spacieuse Petite cuisine avec possibilité de manger à 3 seulement Deuxième emplacement pour déjeuner dans le couloir Gros gros bémol une seule salle d’eau avec toilettes pour 5 chambres, sans compter que pour y accéder on passe dans le couloir salle à manger...
Stayed 1 night in Aug 2018
Response from Vala on Sep 6, 2018
Thank you for staying with us at Puffin Palace guesthouse. If it happens that the guesthouse is full, we do offer free admission to the local swimming pool (350meters) which helps limit occupation time of bathroom. I hope that you enjoyed your trip here in Iceland.

10/10 Excellent

Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt sted
Rent og pænt. Hjælpsom staff!
Stayed 1 night in Aug 2018
Response from Vala on Sep 6, 2018
Hi Ole, Thank you for your positive review! I hope that you enjoyed the rest of your stay here in Iceland as much as you enjoyed your stay with us here at Puffin Palace guesthouse.

10/10 Excellent

Lise, Montreal, Quebec, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Chambre très bien, salle de bain aussi propre sauf un peu bruyant
Stayed 1 night in Aug 2018
Response from Vala on Aug 17, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gertie, belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Mooi ingericht hotel. Zeer net! We zaten daar met 2 gezinnen. Zeer rustig. Een thuisgevoel!
Stayed 1 night in Aug 2018
Response from Vala on Aug 16, 2018
Hi Gertie! Thank you so much for your positive review. I hope you and your family enjoy the rest of your stay here in Iceland. Make sure to let your friends back home know about Puffin Palace guesthouse.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Vala on Jun 24, 2018
Thank you for staying with us at Puffin Palace Guesthouse. Hope you enjoyed your time here in Iceland.

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Vala on May 9, 2018
Thank you for staying with us at Puffin Palace guesthouse mr. Bruno. Hope you enjoyed your time here in Iceland.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2018
Response from Vala on May 9, 2018
Thank you for your positive review.