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Excellent experience at the hotel
Staff is welcoming and hotel is clean and at a convenient location. 5 stars all around. The only thing I would change is humidity. The air gets very dry at night making it a little difficult to breathe
Rahma
Stayed 2 nights in May 2024
Response from LisaAtThePier on May 27, 2024
Rahma - your review was delightful to read! We are so glad you had such a great stay and found our staff welcoming and our hotel clean! I will pass on your comment about the air to our maintenance team - being so near the ocean we rarely hear that the air is dry but absolutely something we will look into! Take care and all the best!
First class all
Around and Sidney is quaint and beautiful too
Daniel
Stayed 2 nights in May 2024
Response from LisaAtThePier on May 21, 2024
Thank you Daniel! We love sharing our beautiful little seaside town to our wonderful guests - so glad you enjoyed your stay with us!! We look forward to welcoming you back again soon!
I was greeted by Kaitlynn who was friendly, professional and efficient. My room was clean and I was surprised to see that I had a view of the ocean and my own private deck (I had booked a city view). The bistro downstairs serves good coffee, tasty baked goods and gelato and the hotel is within easy walking distance of local shops and the beach. I would definitely stay there again.
Kathleen
Stayed 3 nights in May 2024
Response from LisaAtThePier on May 15, 2024
Hi Kathleen! Thank you for your lovely review and for taking the time to share it! I will pass on your kind words to Kaitlynn - we are so glad you had such a great stay and we look forward to welcoming you back again soon!
great value, nice people, breakfast should be served in the restaurant though
Robert
Stayed 2 nights in May 2024
Response from LisaAtThePier on May 13, 2024
Hi Robert! The cafe does have delicious breakfast sandwiches and wraps - but I will certainly suggest to the restaurant that they offer their weekend brunch all week long! Cheers
Friendly, happy staff at check in. Free underground safe parking, clean rooms, quiet hallways at night, no noise. Will book again
Dan
Stayed 1 night in Mar 2024
Response from LisaAtThePier on Mar 25, 2024
Thank you Dan! Reviews like this make us smile from ear to ear - knowing our guests have had a great stay! Thank you for staying with us and we look forward to welcoming you back again soon!
10/10 Excellent
Roderick, Comox
Mar 19, 2024
Roderick
Stayed 1 night in Mar 2024
Response from LisaAtThePier on Apr 9, 2024
Great to hear, Roderick! We appreciate you letting us know and we hope to welcome you back again soon!
Great Property very close to everything easy to get to & easy to checkout
Very friendly staff
Karen
Stayed 2 nights in Mar 2024
Response from LisaAtThePier on Mar 11, 2024
Fantastic Karen! Thank you for your review and we are so happy to hear you enjoyed your stay, our location and our staff! Take care and all the best!
2/10 Terrible
Shawn
Feb 28, 2024
Shawn
Stayed 2 nights in Feb 2024
Response from LisaAtThePier on Feb 29, 2024
Hi Shawn - I was sorry to see your review. I understand you were a late arrival (after midnight) and according to your reservation you had no complaints while you were here, at least not that you shared with us. Was there something you didn't like about the room...or the hotel in general? I look forward to hearing back from you.
Very nice hotel with a good restaurant attached called 10 Acres. I enjoyed my stay very much except the bed was a bit hard for my liking. Would stay there again though.
Marcus
Stayed 1 night in Feb 2024
Response from LisaAtThePier on Feb 13, 2024
Hi Marcus - thank you for sharing your review of our property although I am sorry you found the bed a bit hard. Most of our guests love our beds, but to each their own! We are happy to provide a mattress topper for your next stay to help soften things up! Thanks again - see you soon (we hope)!
They didn’t have our reservation at check in but still found us a room and honoured the rate.
Leaha
Stayed 1 night in Feb 2024
Response from LisaAtThePier on Feb 12, 2024
Hi Leaha - I am sorry about the mix up. We did not receive the confirmation via Expedia but were able to create the reservation manually when you arrived! Hope you enjoyed your stay!
Thank you Phillip - your rating means a lot to us and we are so happy to hear you had a great stay! Till we meet again....
4/10 Poor
Tenzin
Feb 4, 2024
Tenzin
Stayed 1 night in Feb 2024
Response from LisaAtThePier on Mar 25, 2024
Hi Tenzin - I am sorry to see such a low rating from your stay back in February. We have no notes on your file stating you were unhappy at check out - are you able to provide any additional information about your stay? Thank you
Thank you Alan! We are so happy you had such a great stay and appreciate you taking the time to share your rating! Hope to welcome you back again soon! Take Care
Hi Shawn, I believe that you were a noshow for your reservation at our hotel, and having used a 3rd party booking platform to make your booking, were unable to cancel your reservation and have your cancellation fee waived. I am going by the name on the reservation and the dates your were booked - we had no other Shawn booked with us during that time. If there is another reason for the low rating, I would love to hear from you.
Thank you Cathy - we appreciate you taking the time to share your review! All the best for 2024!
8/10 Good
Joe
Jan 8, 2024
Liked: Cleanliness, staff & service
Noisy furnace fan.
The furnace in our room created a piercing noise every time that the fan came on, about every 15 minutes and it would last for about 5 minutes. We were unable to get a good night sleep.
Joe
Stayed 1 night in Jan 2024
Response from LisaAtThePier on Jan 8, 2024
Hi Joe - I am really sorry to read about your experience. We would have been more than happy to solve this issue for you had we known about it during your stay - a quick call to front desk would have resolved the issue! I am sorry it disrupted your sleep and impacted your stay.
Great close location to shopping. Good Xmas vibe at night from Sydney. Sleepy town tho all shops close down by 5.
Ronald
Stayed 1 night in Dec 2023
Response from LisaAtThePier on Dec 18, 2023
Hi Ronald! Thanks for taking the time to share your review. Most of the shops do close around 5 during the week but with so many restaurants, pubs, movie theater, etc...there is still lots to do! Thanks for staying with us!
10/10 Excellent
Shirley, Richmond
Dec 13, 2023
Shirley
Stayed 1 night in Dec 2023
Response from LisaAtThePier on Dec 14, 2023
Thank you Shirley - we love 5 out of 5 and thank you for choosing to spend your time with us at The Sidney Pier Hotel & Spa!
A great two night stay and very quiet. Stores closed and asked at the front desk if they sold chocolate and was given a four pack for lovely chocolate mints. Super nice! Spa was also great!
Joni
Stayed 2 nights in Nov 2023
Response from LisaAtThePier on Nov 13, 2023
Thank you, Joni, for taking the time to share your experience at the hotel and spa! Glad we could satisfy your sweet tooth with our delicious, locally made, Rockcoast Confections Chocolates! Hope to welcome you back again soon!
10/10 Excellent
Kari
Nov 11, 2023
Kari
Stayed 1 night in Nov 2023
Response from LisaAtThePier on Dec 4, 2023
Hi Kari! We are so happy you had such a great stay and thank you for choosing us as a part of your travel plans!
10/10 Excellent
margaret
Oct 27, 2023
margaret
Stayed 2 nights in Oct 2023
Response from LisaAtThePier on Nov 20, 2023
Thank you Margaret - can't do much better than 5 out of 5! It means alot to us - thank you!
Thank you Pamela - wow 10 out of 10! So glad you had such a great stay and took the time to let us know!
10/10 Excellent
kenneth
Oct 22, 2023
Well located on the water in downtown Sidney. Good value. Staff were very professional and friendly. Very comfortable bed and quiet location
kenneth
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 26, 2023
Kenneth - sounds like you had a great stay and nothing makes us happier! Thank you for choosing to spend your time with us and we hope to welcome you back again!
Location great
Buses tend to block cars checking in tho
Room great
Like the luggage area in room
Florence
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 26, 2023
Hi Florence - thank you for your review and I am sorry you had trouble getting in with the bus parked outside but we are so glad you had a great stay otherwise and we hope to see you again!
An absolute gem of a property in a gorgeous picturesque setting!
Elisha
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 26, 2023
Elisha - you're an absolute gem! Thank you for your wonderful review and choosing to stay with us! We look forward to welcoming you back sooner rather than later! All the best!