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Reviews of The Sidney Pier Hotel & Spa

3.5 out of 5
The Sidney Pier Hotel & Spa
9805 Seaport Place, Sidney, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1000 reviews" "
Rating 8 - Good. 243 out of 1000 reviews" "
Rating 6 - Okay. 44 out of 1000 reviews" "
Rating 4 - Poor. 12 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rahma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience at the hotel Staff is welcoming and hotel is clean and at a convenient location. 5 stars all around. The only thing I would change is humidity. The air gets very dry at night making it a little difficult to breathe
Stayed 2 nights in May 2024
Response from LisaAtThePier on May 27, 2024
Rahma - your review was delightful to read! We are so glad you had such a great stay and found our staff welcoming and our hotel clean! I will pass on your comment about the air to our maintenance team - being so near the ocean we rarely hear that the air is dry but absolutely something we will look into! Take care and all the best!

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from LisaAtThePier on May 21, 2024
5 out of 5 - thanks Kellie! Thank you for staying with us! We hope to welcome you back again soon!

10/10 Excellent

Daniel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
First class all Around and Sidney is quaint and beautiful too
Stayed 2 nights in May 2024
Response from LisaAtThePier on May 21, 2024
Thank you Daniel! We love sharing our beautiful little seaside town to our wonderful guests - so glad you enjoyed your stay with us!! We look forward to welcoming you back again soon!

10/10 Excellent

Kathleen, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was greeted by Kaitlynn who was friendly, professional and efficient. My room was clean and I was surprised to see that I had a view of the ocean and my own private deck (I had booked a city view). The bistro downstairs serves good coffee, tasty baked goods and gelato and the hotel is within easy walking distance of local shops and the beach. I would definitely stay there again.
Stayed 3 nights in May 2024
Response from LisaAtThePier on May 15, 2024
Hi Kathleen! Thank you for your lovely review and for taking the time to share it! I will pass on your kind words to Kaitlynn - we are so glad you had such a great stay and we look forward to welcoming you back again soon!

10/10 Excellent

Delia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved
Stayed 6 nights in May 2024
Response from LisaAtThePier on May 13, 2024
Thank you Delia! What a lovely thing to read - we are thrilled you had such a great stay! Looking forward to welcoming you back again soon!

10/10 Excellent

Lilian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean rooms.
Stayed 2 nights in May 2024
Response from LisaAtThePier on May 13, 2024
Thank you Lilian! We enjoyed having you stay with us and hope to see you again soon!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value, nice people, breakfast should be served in the restaurant though
Stayed 2 nights in May 2024
Response from LisaAtThePier on May 13, 2024
Hi Robert! The cafe does have delicious breakfast sandwiches and wraps - but I will certainly suggest to the restaurant that they offer their weekend brunch all week long! Cheers

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great
Stayed 1 night in May 2024
Response from LisaAtThePier on May 8, 2024
Thank you Neil! We are lucky to have such a beautiful location to share with our guests - and so close to everything you need! Cheers!

8/10 Good

Neil

Traveled with partner
Great location,you can walk through town or to restaurants or stroll along the waterfront walkways all right outside your hotel
Stayed 1 night in May 2024
Response from LisaAtThePier on May 8, 2024
Thank you Neil! We appreciate you taking the time to share your experience! Hope to welcome you back again soon!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location . Just passing through so very convenient . Accommodated early check in
Stayed 1 night in May 2024
Response from LisaAtThePier on May 8, 2024
Hi John! We enjoyed having you and hope to welcome you back again soon - maybe this time for a little longer :)

10/10 Excellent

Garfield

Stayed 1 night in Apr 2024
Response from LisaAtThePier on May 13, 2024
Thank you Garfield! Hope to welcome you back again soon!

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to get anywhere in Sidney, great staff.
Stayed 4 nights in Apr 2024
Response from LisaAtThePier on Apr 22, 2024
Thank you Larry! We are thrilled you had a great stay and loved our location and staff! We look forward to welcoming you back again soon!

10/10 Excellent

Alisha

Stayed 2 nights in Mar 2024
Response from LisaAtThePier on May 8, 2024
Thank you Alisha!! We are grateful for your wonderful rating :)

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from LisaAtThePier on Apr 9, 2024
Thank you Scott! So glad you had a great stay - thanks for taking the time to share it!

6/10 Okay

bradley

Traveled with family
Disliked: Property conditions & facilities
Faculty needs repair
Stayed 2 nights in Mar 2024
Response from LisaAtThePier on Apr 1, 2024
Hi Bradley - are you able to elaborate and what about the facility needs repair? Thank you

10/10 Excellent

Faith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful room, great beds and great view. Thoroughly enjoyed our room and stay at The Pier. Highly recommend.
Stayed 1 night in Mar 2024
Response from LisaAtThePier on Apr 1, 2024
Great review Faith! Thank you so much for taking the time and we are thrilled you had such a great stay! Hope to see you again soon!

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, happy staff at check in. Free underground safe parking, clean rooms, quiet hallways at night, no noise. Will book again
Stayed 1 night in Mar 2024
Response from LisaAtThePier on Mar 25, 2024
Thank you Dan! Reviews like this make us smile from ear to ear - knowing our guests have had a great stay! Thank you for staying with us and we look forward to welcoming you back again soon!

10/10 Excellent

Roderick, Comox

Stayed 1 night in Mar 2024
Response from LisaAtThePier on Apr 9, 2024
Great to hear, Roderick! We appreciate you letting us know and we hope to welcome you back again soon!

10/10 Excellent

Caree

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spot with great ocean views.
Stayed 1 night in Mar 2024
Response from LisaAtThePier on Mar 18, 2024
Thank you Caree! We sure are lucky to get to enjoy this view every day and love sharing it with our amazing guests! Glad you enjoyed it too! Cheers!

10/10 Excellent

DWIGHT

Liked: Cleanliness, staff & service, property conditions & facilities
Steam was great
Stayed 3 nights in Mar 2024
Response from LisaAtThePier on Mar 13, 2024
Thank you Dwight! Glad you enjoyed a steam...and the rest of your stay! Take care!

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property very close to everything easy to get to & easy to checkout Very friendly staff
Stayed 2 nights in Mar 2024
Response from LisaAtThePier on Mar 11, 2024
Fantastic Karen! Thank you for your review and we are so happy to hear you enjoyed your stay, our location and our staff! Take care and all the best!

2/10 Terrible

Shawn

Stayed 2 nights in Feb 2024
Response from LisaAtThePier on Feb 29, 2024
Hi Shawn - I was sorry to see your review. I understand you were a late arrival (after midnight) and according to your reservation you had no complaints while you were here, at least not that you shared with us. Was there something you didn't like about the room...or the hotel in general? I look forward to hearing back from you.

8/10 Good

Marcus, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a good restaurant attached called 10 Acres. I enjoyed my stay very much except the bed was a bit hard for my liking. Would stay there again though.
Stayed 1 night in Feb 2024
Response from LisaAtThePier on Feb 13, 2024
Hi Marcus - thank you for sharing your review of our property although I am sorry you found the bed a bit hard. Most of our guests love our beds, but to each their own! We are happy to provide a mattress topper for your next stay to help soften things up! Thanks again - see you soon (we hope)!

6/10 Okay

Leaha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t have our reservation at check in but still found us a room and honoured the rate.
Stayed 1 night in Feb 2024
Response from LisaAtThePier on Feb 12, 2024
Hi Leaha - I am sorry about the mix up. We did not receive the confirmation via Expedia but were able to create the reservation manually when you arrived! Hope you enjoyed your stay!

10/10 Excellent

Ally

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and spacious room
Stayed 1 night in Feb 2024
Response from LisaAtThePier on Feb 12, 2024
Thank you Ally! We loved having you and hope to welcome you back again soon!

10/10 Excellent

Phillip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from LisaAtThePier on Feb 12, 2024
Thank you Phillip - your rating means a lot to us and we are so happy to hear you had a great stay! Till we meet again....

4/10 Poor

Tenzin

Stayed 1 night in Feb 2024
Response from LisaAtThePier on Mar 25, 2024
Hi Tenzin - I am sorry to see such a low rating from your stay back in February. We have no notes on your file stating you were unhappy at check out - are you able to provide any additional information about your stay? Thank you

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LisaAtThePier on Feb 12, 2024
5 out of 5! Thank you Andrew! We are thrilled you had such a great stay!

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in town for a community radio station summit and enjoyed the location, the local restaurants, the pleasant people and atmosphere!
Stayed 2 nights in Jan 2024
Response from LisaAtThePier on Feb 12, 2024
Great to hear Amanda! Thank you for taking the time to write a review! We really enjoyed having you all and hope to welcome you back again soon!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LisaAtThePier on Jan 16, 2024
Thank you Alan! We are so happy you had such a great stay and appreciate you taking the time to share your rating! Hope to welcome you back again soon! Take Care

2/10 Terrible

Shawn

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from LisaAtThePier on Jan 15, 2024
Hi Shawn, I believe that you were a noshow for your reservation at our hotel, and having used a 3rd party booking platform to make your booking, were unable to cancel your reservation and have your cancellation fee waived. I am going by the name on the reservation and the dates your were booked - we had no other Shawn booked with us during that time. If there is another reason for the low rating, I would love to hear from you.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Average.
Stayed 1 night in Jan 2024
Response from LisaAtThePier on Jan 15, 2024
Hello Anonymous - I am sorry to see you found the hotel to just be average and would love to know more - if you are willing to share.

8/10 Good

cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LisaAtThePier on Jan 10, 2024
Thank you Cathy - we appreciate you taking the time to share your review! All the best for 2024!

8/10 Good

Joe

Liked: Cleanliness, staff & service
Noisy furnace fan.
The furnace in our room created a piercing noise every time that the fan came on, about every 15 minutes and it would last for about 5 minutes. We were unable to get a good night sleep.
Stayed 1 night in Jan 2024
Response from LisaAtThePier on Jan 8, 2024
Hi Joe - I am really sorry to read about your experience. We would have been more than happy to solve this issue for you had we known about it during your stay - a quick call to front desk would have resolved the issue! I am sorry it disrupted your sleep and impacted your stay.

8/10 Good

Shihori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LisaAtThePier on Jan 11, 2024
Thank you Shihori - we appreciate you taking the time to submit a review and we wish you all the best for the New Year!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LisaAtThePier on Jan 2, 2024
Thank you Amanda! 5 out of 5 is a great way to start the year! All the best to you and yours!

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great close location to shopping. Good Xmas vibe at night from Sydney. Sleepy town tho all shops close down by 5.
Stayed 1 night in Dec 2023
Response from LisaAtThePier on Dec 18, 2023
Hi Ronald! Thanks for taking the time to share your review. Most of the shops do close around 5 during the week but with so many restaurants, pubs, movie theater, etc...there is still lots to do! Thanks for staying with us!

10/10 Excellent

Shirley, Richmond

Stayed 1 night in Dec 2023
Response from LisaAtThePier on Dec 14, 2023
Thank you Shirley - we love 5 out of 5 and thank you for choosing to spend your time with us at The Sidney Pier Hotel & Spa!

10/10 Excellent

eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Always a perfect stay
Stayed 3 nights in Dec 2023
Response from LisaAtThePier on Dec 14, 2023
Thank you Eileen! We are so glad you keep provide you with a perfect stay :)

10/10 Excellent

Johanna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Karen took good care of us checking in. Room is very clean.
Stayed 1 night in Dec 2023
Response from LisaAtThePier on Dec 14, 2023
Thank you Johanna! I will pass your kind words on to Karen - we are so happy you enjoyed your stay! Cheers!

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the clean bright hotel .staff were cheerful . Downtown was beautiful.
Stayed 1 night in Nov 2023
Response from LisaAtThePier on Dec 4, 2023
Thank you Timothy! We are thrilled you had such a great stay and took the time to share it with us! All the best!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff, nice rooms, and a very well maintained complex.
Stayed 2 nights in Nov 2023
Response from LisaAtThePier on Nov 20, 2023
Thank you Don! We are so happy you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
A great two night stay and very quiet. Stores closed and asked at the front desk if they sold chocolate and was given a four pack for lovely chocolate mints. Super nice! Spa was also great!
Stayed 2 nights in Nov 2023
Response from LisaAtThePier on Nov 13, 2023
Thank you, Joni, for taking the time to share your experience at the hotel and spa! Glad we could satisfy your sweet tooth with our delicious, locally made, Rockcoast Confections Chocolates! Hope to welcome you back again soon!

10/10 Excellent

Kari

Stayed 1 night in Nov 2023
Response from LisaAtThePier on Dec 4, 2023
Hi Kari! We are so happy you had such a great stay and thank you for choosing us as a part of your travel plans!

10/10 Excellent

margaret

Stayed 2 nights in Oct 2023
Response from LisaAtThePier on Nov 20, 2023
Thank you Margaret - can't do much better than 5 out of 5! It means alot to us - thank you!

10/10 Excellent

Fei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Oct 2023
Response from LisaAtThePier on Oct 26, 2023
Fei - we appreciate your kind review and enjoyed having you stay with us! We hope to welcome you back again soon!

10/10 Excellent

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 26, 2023
Thank you Pamela - wow 10 out of 10! So glad you had such a great stay and took the time to let us know!

10/10 Excellent

kenneth

Well located on the water in downtown Sidney. Good value. Staff were very professional and friendly. Very comfortable bed and quiet location
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 26, 2023
Kenneth - sounds like you had a great stay and nothing makes us happier! Thank you for choosing to spend your time with us and we hope to welcome you back again!

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Location great Buses tend to block cars checking in tho Room great Like the luggage area in room
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 26, 2023
Hi Florence - thank you for your review and I am sorry you had trouble getting in with the bus parked outside but we are so glad you had a great stay otherwise and we hope to see you again!

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute gem of a property in a gorgeous picturesque setting!
Stayed 1 night in Oct 2023
Response from LisaAtThePier on Oct 26, 2023
Elisha - you're an absolute gem! Thank you for your wonderful review and choosing to stay with us! We look forward to welcoming you back sooner rather than later! All the best!