Outdoor pool, sun loungers
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Reviews of Meliá Serengeti Lodge Member of Meliá Collection

5 out of 5
Meliá Serengeti Lodge Member of Meliá Collection
Nyamuma Hills, Serengeti, Mara

Reviews

10

Exceptional

Rating 10 - Excellent. 7 out of 7 reviews" "
Rating 8 - Good. 0 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Anjna

Traveled with family
Overall, Melia Serengeti was a delightful lodge and our stay was nearly perfect. Sadly they were doing controlled fires in the surrounding area meaning that there was heavy smell of smoke and burning which affected air quality significantly. If it weren’t for this the place would be perfect.
Stayed 2 nights in Jul 2023
Response from Mohamed Rajab on Jul 20, 2023
Dear AnjnaGreetings from your second home Melia Serengeti lodge!Thank you very much for your good review!Thank you again and we hope to welcome you back in the future.I remain at your disposalBest regardsMohamed Benedict RajabGuest Experience Supervisor

10/10 Excellent

Sherista

Stayed 2 nights in Jul 2023
Response from Mohamed Rajab on Jul 20, 2023
Dear SheristaGreetings from your second home Melia Serengeti lodge!Thank you very much for your good review!Thank you again and we hope to welcome you back in the future.I remain at your disposalBest regardsMohamed Benedict RajabGuest Experience Supervisor

10/10 Excellent

mariam

Stayed 1 night in Jun 2023
Response from Guest experience on Jun 16, 2023
Dear Ms.Mariam,Greetings from the bush!Thank you for taking the time to share your feedback on this platform for sure this is a gift for our staff member who made your stay extra special. It's a pleasure to read how you enjoyed all aspects of the Lodge. Thank you again and we hope to welcome you back in the future.I remain at your disposal.Best regardsMsafiriGorge Kazumbe,Guest Experience Supervisor

10/10 Excellent

Pan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience. Staff are very helpful and professional, the pool is amazing and food was good too
Stayed 2 nights in May 2023
Response from Mohamed Rajab on Jun 1, 2023
Dear PanGreetings from the bush!Thank you for taking the time to share your feedback on Expedia and for highlighting all of those points and staff member who made your stay extra special. It's a pleasure to read how you enjoyed all aspects of the Lodge . Thank you again and we hope to welcome you back in the future.I remain at your disposalBest regardsMohamed Benedict RajabGuest Experience Supervisor

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2021
Response from Cesar Martinez General Manager on Apr 9, 2021
Dear guest, Thank you for rating Melia Serengeti with 5* and for choosing us for your stay in the Savannah Looking forward to welcome you back soon Kind regards

10/10 Excellent

Tianja, New York, NY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Tanzania for 2 weeks and stayed at four different hotels. Melia was the best of the four. The rooms are immaculate and they think of everything. Upon arrival David greeted us, showed us to our room and explained all the important details. The staff were accommodating, friendly and helpful. The manager made sure to come around at least once a day to greet guests. Everything was perfect. Melia is a must!
Stayed 3 nights in Dec 2020
Response from Cesar Martinez, GM on Feb 12, 2021
Dear guest, We are delighted to know that you have had a memorable stay with us Thank you very much for taking time to share your experience and for recommending Melia properties through Expedia Our guests’ satisfaction is our most important goal. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are looking forward to having the opportunity to welcome you back soon to Melia Serengeti Lodge. Kind regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant place isolated in the Serengeti, staff extraordinarily kind and attentive
Stayed 3 nights in Jan 2019
Response from Cesar Martinez - General Manager on Jan 17, 2019
Dear guest, Thank you for your kind comments regarding our hotel, they are the best reward to our team's daily dedication. Looking forward to welcoming you again. Kind regards, Cesar Martinez General Manager