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Reviews of TOV Hotel Residence

4.5 out of 5
TOV Hotel Residence
11 Yangpyeong-ro 28-gil,Yangpyeongdong, 6-ga, Seoul, ICN

Reviews

8.2

Very Good

Rating 10 - Excellent. 94 out of 241 reviews" "
Rating 8 - Good. 106 out of 241 reviews" "
Rating 6 - Okay. 25 out of 241 reviews" "
Rating 4 - Poor. 12 out of 241 reviews" "
Rating 2 - Terrible. 4 out of 241 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I think that the most valuable things of this hotel are Cleanness and cost.
Stayed 7 nights in Dec 2019
Response from TOV HOTEL & RESIDENCE on Feb 25, 2020
First of all, thank you for choosing TOV HOTEL & RESIDENCE. We are really pleased to you were having a satisfactory stay with our hotel. Your valuable review has been shared with all of our staff and we will do our best to further develop. Thank you again for your valuable feedback and we will repay you with better service on your next visit. Thank you.

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 3 nights in Apr 2019

8/10 Good

Gabby

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was very clean and the facilities were excellent. Special thanks to Sally Lee and Lily Lee at the reception for being so accommodating, helpful and nice! However, not all reception staff were smiley and nice. Please do not think all your guests are unable to speak the Korean although I'm a foreigner and refrain from unnecessary comments since I do understand you. Location was slightly out of the way and there were no buses, the train was a good 8-10 minutes away but all being said lovely neighbourhood with egg stop, issac toasts, starbucks, lottemart all within the area. I enjoyed my stay and might come back again soon.
Stayed 6 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

D, Hong Kong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was nice although early check in fees was required.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Man Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always a good choice
I used to staying in this hotel for months. I always choose to stay in Citadines whenever I go Korea for business. The room is spacious and I feel like home. Though many of the helpful staff I knew have left, I still like the hotel
Stayed 2 nights in Jan 2019

4/10 Poor

Geiguen

Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Sonia, Los Angeles, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the rooftop garden. It was really pretty to see the rest of the city in the mornings and feel the air.
Stayed 7 nights in Oct 2018

4/10 Poor

Kenny

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Most disappointing
I chose this hotel because it is reasonably priced. Rooms were spacious and location, though quiet, is convenient with just a 5 miminsns walk to the train station. Unfortunately, my week long stay was marred by a most unpleasant incident where the gym was coverted into a function room and closed to guests. This is not acceptable. Guests pay to rest well in their rooms and use the necessary facilities. It is not right when a hotel decides to close a facility, unless it is due to a safety issue. What is most disappointing was the service attitude of the staff on this matter. They were neither apologetic nor keen to attempt any form of service recovery. The least the staff could have done was to inform guests duly during check-in and have notices in the lobby and rooms. A gym for some guests, especially during winter, is important. Eugene, the front team leader, clearly does not appreciate this simple fact. In fact, he was unaware that the gym is even closed and why it was closed. Needless to say, he did not even have the basic service courtesy to find out when it will reopened. His response to this matter was not just indifferent. It was plain rude. Citadines prides itself as a home away from home. I like to inform them that what I experienced is far from home.
Stayed 4 nights in Dec 2018

4/10 Poor

S

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The bed sheets and duvet cover were not super clean. They are ok but not satisfying. I also put up the sign to not clean my room. The staff cleaned my room anyway AND the cleaning staff threw away my contact lense case (it is blue and look a bit like a water bottle cap). Not very happy with the experience and the staff was not very apologetic.
Stayed 3 nights in Dec 2018

6/10 Okay

BusinessTravel, Hong Kong

Liked: Staff & service
I wanted to like this place, but things fell short for me, overall, and I don't think I would return. -The room: It's clean, but that's just about it. The room was much smaller than I had thought. All the furniture pieces and appliances were put into odd places to fit into that small room -- you'd find a microwave right above your head when you're sitting at the desk (I bumped my head into the shelf multiple times while getting up from the chair!) or a wardrobe would be placed high above the refrigerator (I couldn't use it without a chair or a ladder). -The view: The view was supposed to be a "city view" looking across the beautiful Han river. In reality, the only thing I saw was a construction site that completely blocked your view. -The location: Even for someone like myself who knows how to get around Seoul quite easily, the location was definitely an inconvenience, although you could get by with nearby bus stops and the subway station. Many of the hotel guests, it turned out, were group tourists from China, Thailand, and the Philippines, who seemed to be using chartered buses. A couple of things I actually enjoyed were the fact that Seonyudo Park was very close and that there was a night market inside the apartment estate across the street. For the price, it was ok, but I don't think I would return. By the way, I wouldn't recommend adding a breakfast option because there is a price discrepancy between what is offered on Expedia and the actual menu.
Stayed 2 nights in Oct 2018

8/10 Good

Geum Bo Rae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was close to the train and staff was polite and helpful
Stayed 5 nights in Oct 2018

6/10 Okay

Verified traveler

ビジネスホテルです。何も期待せずに行った方がいいです。ただただ普通です。良くもなく悪くもない。職員は親切ではないです。
Stayed 2 nights in Oct 2018

10/10 Excellent

Keisha

Perfect Extended Stay
This place is fantastic. It’s comfortable, clean, and sooo quiet. It’s great for anyone who is looking for a place to stay longterm.
Stayed 3 nights in Aug 2018

10/10 Excellent

Chtiporn, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall this hotel is very good either room comfortable or clean. Including service and staff. (Even some staff not much friendly face) But one thing that make us very happy is bed which is very comfortable :) By the way, I didn't book breakfast but you offer us a coupon which we can grab some snack (brown bag) in the morning, Honestly I feel impress. But when I grab in restaurant. It's not look good at all and seem like a snack with coffee break that you provide for your meeting guest and feel like an expired snack. Luckily that we are not serious about this. So would be better for your hotel if we suggest you to offer %discount or credit for breakfast for guest who book Room only like us. Which make your hotel more value than offer us a snack set. Anyway, hope this review can help and have a good day.
Stayed 3 nights in Aug 2018
Response from CHRS on Aug 20, 2018
We are always glad to read nice comments of our guests’ overall experiences at Citadines Han River Seoul. Your kind words inspire us to continually improve our service delivery. Thank you for your kind comments, I am happy to read that they were helpful and assisted you during your stay with us, I will certainly share your compliments with them. At the same time, please accept my sincere apologies that we could not meet your expectations in our breakfast offering. We will share your feedback with our vendor to improve overall quality of breakfast items. Once again, thank you for your valued patronage. From all of us at Citadines Han River Seoul, we look forward to welcoming you again in the near future. Yours sincerely,

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, location poor.
Hotel was great. Local area OK but a long way from any Seoul centre, and a 15 min walk from subway. Roof garden very disappointing compared with other Citadines we have stayed at. No tables and chairs, just some wooden benches. The staff were exceptionally helpful and friendly.
Stayed 13 nights in May 2018
Response from CHRS on Jul 12, 2018
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

8/10 Good

Man Yee

Liked: Staff & service, property conditions & facilities, room comfort
Staff are very kind and helpful, but cleanliness can be improved.
Stayed 17 nights in May 2018
Response from CHRS on Jul 15, 2018
저희 시타딘 한리버 서울을 이용하여 주신 고객님께 진심으로 감사 드리며, 편하게 머무셨다는 고객님의 후기에 저희 메니지 먼트팀을 대신하여 감사의 말씀을 전하여 드립니다. 특별한 관심과 애정으로 보내주신 고객님의 의견을 소중히 생각 하며, 앞으로도 계속하여 저희 시타딘 한리버 서울을 이용하여 주시기를 부탁 드리겠습니다.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from CHRS on May 18, 2018
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from CHRS on May 18, 2018
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean functional European-style hotel
Clean functional European-style hotel with a great service. Loved it! Rooms have even microwave! The only drawback is that there aren’t much around the hotel in terms of restaurants and other conveniences.
Response from CHRS on May 18, 2018
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderfully located "hidden gem!"
What a "hidden gem" this lovely, modern hotel is! Newly built, in a great location in Seoul, it is crisp, clean and modern. Very reasonably priced. When I reserved a room for us many months ago, I requested a quiet room on an upper floor, which is exactly what they gave us. Wow! Wonderful, friendly staff, and several small excellent Korean restaurants are located right across the street. We highly recommend this hotel.
Response from CHRS on May 18, 2018
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

10/10 Excellent

Qi En

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from CHRS on May 18, 2018
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

10/10 Excellent

Yi Tse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The bed was very comfortable
Response from CHRS on Mar 7, 2018
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Property in an Authentic part of Seoul
Aside from the extraordinary professionalism of the front desk staff, I enjoy staying in a part of town that is slight off the beaten track (but with supremely easy access to both Seoul airports). And having a small kitchenette (in most of their rooms) really makes one feel at home.
Stayed 1 night in Dec 2017
Response from CHRS on Jan 11, 2018
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable Service and Friendly Staff
I am now a regular visitor to this branch of Citadines both due to the excellent conditions of the room as well as the five-star treatment of the front desk team. Though the hotel is a little 'out of the action', it is an incredibly easy ride to both Incheon and Gimpo Airports and is close to Metro line 9 that crosses the city. Plus I enjoy being in an authentic part of town.
Stayed 3 nights in Dec 2017
Response from CHRS on Jan 11, 2018
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

10/10 Excellent

jung oh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Thank you for taking the time to provide us with your feedback in regards to your recent visit to Citadines Han River Seoul. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have shared your feedback with the Team to find improvement efforts to provide excellent service and products to our residents Once again, thank you for your valued patronage From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

10/10 Excellent

Jihun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel worth money.
Great hotel for the price of it.
Stayed 2 nights in Nov 2017
Thank you for taking the time to provide us with your feedback in regards to your recent visit to Citadines Han River Seoul. I have shared your feedback with the Team to find improvement efforts to provide excellent service and products to our residents Once again, thank you for your valued patronage From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Amazing staff
Stayed in the Citadines for the last leg of an almost month long trip round Japan and South Korea. It was the 7th Hotel in our leg. Initial thoughts were that this hotel seemed quite far out from the main attractions. However it was within 7 minutes walk of subway and taxi's were relatively cheap so this wasn't too big a deal. Paid for connecting rooms, which we were pleasantly surprised with. Parts of the room were tired looking but we enjoyed having a washing machine, cooking facilities and the ability to open the windows. Staff service was impeccable, front desk were always warm and welcoming. We cannot thank them enough for their assistance when we lost a bag. They helped translate for us at the police station when we were filing out a report for insurance. They scoured their CCTV footage to try find the number plate of the taxi we lost our bag in. After 3 days they even managed to find the taxi for us and recover the bag. AMAZING work and well beyond service you may find else where. This hotel is a credit to the chain and if I was asked to recommend this hotel, I would say 100%.
Stayed 3 nights in Oct 2017
Response from CHRS on Nov 21, 2017
We are always glad to read nice comments of our guests’ overall experiences at Citadines Han River Seoul. Your kind words inspire us to continually improve our service delivery. Thank you for your kind comments about our Front desk staffs, I am happy to read that they were helpful and assisted you during your stay with us, I will certainly share your compliments with them. Once again, thank you for your valued patronage. From all of us at Citadines Han River Seoul, we look forward to welcoming you again in the near future.

10/10 Excellent

Taresha , Havelock, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly like the picture
The hotel desk staff was very helpful & informative in English. The room looked exactly as pictured. plenty of storage space. it is about a block away from from the metro. There's a convience store across the street for late night snacks. There's also a restaurant next to the lobby where there was a guest discount. The rooftop garden was picturesque. There were guides to the tv/air/microwave in korean/english. Would definetly return.
Stayed 6 nights in Oct 2017
Response from CHRS on Nov 8, 2017
We are always glad to read nice comments of our guests’ overall experiences at Citadines Han River Seoul. Your kind words inspire us to continually improve our service delivery. Thank you for your kind comments about our Front desk staffs, I am happy to read that they were helpful and assisted you during your stay with us, I will certainly share your compliments with them.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always awesome
As always, my stay here was amazing. It's now my go-to spot when visiting Seoul. The rooms are like apartments with the biggest rooms having stove tops and microwaves. The neighborhood isn't terribly exciting but it's quiet and safe and near the Han River and parks. About 5 minutes walking from Seonyudo station, which is near some cafes and small restaurants. A cab to hapjeong/hongdae is about 10-15 minutes. Staff is wonderful, rooms are wonderful, amenities are awesome. Thanks for upgrading me from a twin to a double room!
Stayed 1 night in Sep 2017
Response from Assistant Guest Service M on Sep 13, 2017
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was pretty good. Everything was a short walk away. It sits tucked away on a back street and you have to walk about 10 to 15 minutes for anything. Clean and staff was friendly. They call cabs for you since a lot of cabs don't go down that road.
Stayed 7 nights in Aug 2017
Response from Assistant Guest Service M on Sep 13, 2017
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

8/10 Good

Ting-yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Response from Assistant Guest Service M on Jul 24, 2017
Thank you for taking the time to provide us with your feedback in regards to your recent visit to Citadines Han River Seoul. I have shared your feedback with the Team to find improvement efforts to provide excellent service and products to our residents Once again, thank you for your valued patronage From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

8/10 Good

Karen, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel slightly outside of the city
Overall great comfortable hotel. It doesnt provide toothbrushes & teaspoons.. But nothing you cant get from a convenience store nearby. The ceilings are a bit low, but that's not an issue. The beds are firm and very comfy, had good sleep 5 nights in a row. Very near the subway station, and lots of convenience stores nearby.
Response from CHRS on May 24, 2017
Thank you for taking the time to provide us with your feedback in regards to your recent visit to Citadines Han River Seoul. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have shared your feedback with the Team to find improvement efforts to provide excellent service and products to our residents Once again, thank you for your valued patronage From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Assistant Guest Service M on May 7, 2017
Thank you for taking the time to provide us with your feedback in regards to your recent visit to Citadines Han River Seoul. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have shared your feedback with the Team to find improvement efforts to provide excellent service and products to our residents Once again, thank you for your valued patronage From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

6/10 Okay

Verified traveler

Liked: Staff & service
Response from Assistant Guest Service M on Apr 26, 2017
Thank you for taking the time to provide us with your feedback in regards to your recent visit to Citadines Han River Seoul. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have shared your feedback with the Team to find improvement efforts to provide excellent service and products to our residents Once again, thank you for your valued patronage From all of us at Citadines Han River Seoul, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Assistant Guest Service M on Mar 27, 2017
소중한 의견에 감사드립니다. 고객님의 소중한 의견을 반영하여 보다 향상된 서비스와 객실로 고객님을 다시 만나 뵐 수 있도록 노력 하겠습니다 감사합니다

10/10 Excellent

So Yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical paradise
The stay was well beyond my expectation. Imagine yourself in a lush tropical paradise but with comfort and excellent facilities. The best part of Mandarava is the landscape. Gardens are filled with tropical plants, birds are chirping, just speechless. The pool was beautiful and the room was clean and modern. I was so sad to leave this beautiful and peaceful place. I miss it everyday.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Response from General Manager on Jan 3, 2017
고객님의 소중한 의견을 반영하여 보다 향상된 서비스와 객실로 고객님을 다시 만나 뵐 수 있도록 노력 하겠습니다. . 앞으로도 고객님의 말씀에 귀를 기울여, 변화하는 시타딘 한리버 서울이 되도록 노력 하겠습니다. 감사합니다

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Jan 3, 2017
고객님의 소중한 의견을 반영하여 보다 향상된 서비스와 객실로 고객님을 다시 만나 뵐 수 있도록 노력 하겠습니다. . 앞으로도 고객님의 말씀에 귀를 기울여, 변화하는 시타딘 한리버 서울이 되도록 노력 하겠습니다. 감사합니다

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convient and clean hotel
Near to train station, convient to travel around

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Very clean and nice hotel. 15 minute walk to the subway and 15 minute subway ride to the center of Seoul.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on Jan 3, 2017
고객님의 소중한 의견을 반영하여 보다 향상된 서비스와 객실로 고객님을 다시 만나 뵐 수 있도록 노력 하겠습니다. . 앞으로도 고객님의 말씀에 귀를 기울여, 변화하는 시타딘 한리버 서울이 되도록 노력 하겠습니다. 감사합니다

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Jan 3, 2017
고객님의 소중한 의견을 반영하여 보다 향상된 서비스와 객실로 고객님을 다시 만나 뵐 수 있도록 노력 하겠습니다. . 앞으로도 고객님의 말씀에 귀를 기울여, 변화하는 시타딘 한리버 서울이 되도록 노력 하겠습니다. 감사합니다

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Not convenient, hotel map is not clear enough
Room is small but clean, staff is not helpful. Many restaurants are nearby

10/10 Excellent

James, Daejeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel. Very good parking.
A bit small room wise and no bath tub, but for a business stay it is great. Good beds and sheets, well designed and the underground parking "elevator" is very cool as it is less than a minute to get your car. Parking for up to 80 cars so never looking for a spot just drop off and let the machine park for you. Not much near by to eat so make sure to pickup some food on the way. Staff is friendly and English is available if you need it. Very quiet as well. One of the most clean hotels I have ever been in.
Basic twin room (Business trip stay)
View from basic room.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020