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Reviews of Hyatt Vacation Club at Pinon Pointe, Sedona

3.5 out of 5
Hyatt Vacation Club at Pinon Pointe, Sedona
1 N AZ-89-ALT, Sedona, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 481 out of 879 reviews" "
Rating 8 - Good. 235 out of 879 reviews" "
Rating 6 - Okay. 101 out of 879 reviews" "
Rating 4 - Poor. 39 out of 879 reviews" "
Rating 2 - Terrible. 23 out of 879 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tahnee

Traveled with partner
Liked: Cleanliness, staff & service, amenities
What we like the pool, and the location.
Stayed 5 nights in May 2024

10/10 Excellent

Rebecca

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Denise

Traveled with family
Liked: Staff & service, amenities
Great location. Within walking distance of shops and restaurants. Rooms need some updating. A lot of steps to navigate.
Stayed 3 nights in May 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities
There was construction on the property so it was noisy. It was a little dated.
Stayed 5 nights in May 2024

6/10 Okay

Mark

Traveled with family
Disliked: Amenities, property conditions & facilities
Disappointing. The location was great, but I never understood what the resort fee was for - except just to get more money out of us. Parking was a problem. The rooms were fine but in need of renovation.
Stayed 6 nights in Apr 2024

6/10 Okay

Acklema

Traveled with partner
Clean and close to shopping area.
Stayed 5 nights in Apr 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at the Hyatt. Facilities were nice and located in the heart of downtown Sedona.
Stayed 6 nights in Apr 2024

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Jonathan, Downers Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

laura n

Stayed 2 nights in Apr 2024

8/10 Good

Yer

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hard to look for parking especially in the section next to the shopping area and too much noise n our room was facing the back and too dark due to the windows facing the back where there is a wall of rocks.
Stayed 2 nights in Apr 2024

2/10 Terrible

Steve

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Zoubair

Traveled with family
Very convenient location . Nice pool . A bit noisy. Can hear neighbors , and some of the engins in rooftop often cause a buzzing noise (even when our AC is off)
Stayed 5 nights in Apr 2024

10/10 Excellent

Cara

Stayed 3 nights in Apr 2024

8/10 Good

Concetta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Small and dated rooms but great location.
Stayed 4 nights in Apr 2024
Response from Ryan on Apr 23, 2024
Concetta, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

8/10 Good

Joanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal condo style room was great for a family. Location is walkable to many restaurants. Beautiful views from pool. Room could use an update.
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us! We greatly appreciate it.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortably furnished sizable suite.
Stayed 6 nights in Feb 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us! We greatly appreciate it.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth the money! I would highly recommend to anyone wanting a first rate getaway.
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us! We greatly appreciate it.

10/10 Excellent

Rolando

Stayed 3 nights in Apr 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay with kids ages 9-10. A beautiful heated pool, community area with games and pool table, and best view in Sedona. My only suggestion for improvement is to have better coffee in the room. We had a wonderful time!
Stayed 4 nights in Mar 2024
Response from Ryan on Apr 8, 2024
Thank you, Melissa, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Babak, Haymarket

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our very short stay here (2 nights). It is a very short walk to uptown Sedona and all that is available there.
Stayed 2 nights in Mar 2024
Response from Ryan on Apr 8, 2024
Thank you, Babak, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

ilgu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ryan on Mar 25, 2024
Thank you, ilgu, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

sherri, Clever

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property with local flair. Conveniently located to shopping and dining, tourist attractions such as the trolley. Property is older, but has been maintained well.
Stayed 4 nights in Mar 2024
Response from Ryan on Mar 22, 2024
Thank you, Sherri, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Okay

WALTER J

Liked: Cleanliness, property conditions & facilities
Property was nice. Staff not as friendly or informative. Never received cleaning, linen or trash attention for any of the 4 night stay. Had to go to the desk and get additional coffee and towels for the stay
Stayed 4 nights in Mar 2024
Response from Ryan on Mar 22, 2024
Thanks for the feedback. We are disappointed to hear about the lack of service during your stay. We apologize for the missed cleanings, towels, and coffee. We'll address this with housekeeping to ensure it doesn't happen again. We appreciate you letting us know about the staff's demeanor as well.

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Ryan on Mar 22, 2024
Thank you, Duane, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Location is exquisite. Sodona at Spring Break is definitely a crowded place, so there's that. Some of the units have a better view than others: ours was fine, but not great. But we had a really great 5-night stay. The pool and its setting is beautiful, it is stunning at sunset; the staff is wonderully attentive (2x we needed something in our room and the items were delivered with amazing rapidity, 5 mins). It is true the decor of condos is dated and dark, but they are also well laid out and maintained, and v comfortable. And we have never rented a place before that had such a complete kitchen -- nothing lacked (from corkscrew to cheese shredder to kichen shears to glass storage containers to pots and pans). Also, its not obvious, but you can easily walk to great trail heads for hiking. We are aiming to return for sure.
Stayed 5 nights in Mar 2024
Response from Ryan on Mar 22, 2024
Emily, we're thrilled you loved your stay! The view might not have been perfect, but the pool, attentive staff, and fully equipped kitchen sound fantastic. We appreciate you understanding the crowds during Spring Break in Sedona. We hope to see you back again soon!

10/10 Excellent

Rachel

Disliked: Property conditions & facilities
Loud, old, hot tub was nasty and one was closed.
Stayed 2 nights in Mar 2024
Response from Ryan on Mar 15, 2024
Thank you, Rachel, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Okay

Ashley

Liked: Cleanliness
We felt a bit unwelcome but it has lovely views.
Stayed 1 night in Mar 2024
Response from Ryan on Mar 15, 2024
Hi Ashley, stunning views, but a so-so welcome? Not what we aim for! We'd love to hear more about your experience to improve our hospitality. Hope you give us another chance to shine!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good location in the heart of Sedona. Good pool and fitness center.
Stayed 1 night in Mar 2024
Response from Ryan on Mar 15, 2024
Thank you, Robert, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Robert J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location.
Stayed 4 nights in Mar 2024
Response from Ryan on Mar 15, 2024
Thank you, Robert, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Donna

Liked: Cleanliness
Stayed 6 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Thank you, Donna, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Stephen

Liked: Cleanliness, staff & service
There didn’t seem to be a bar or restaurant I. The hotel, which was odd.
Stayed 3 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Hi Stephen, thanks for the 4-star review! While we're glad you enjoyed your stay, we understand the lack of a bar or restaurant on-site might have been inconvenient. We appreciate you letting us know, and it's definitely something to consider for future guest experiences. Hope to see you again soon!

6/10 Okay

Barbara, Independence

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was clean but old and dated and was in need of a renovation. There was major damage and wear and tear to walls, mirrors, etc. For the price I expected higher quality. The unit did not have any views as pictured in the description. The view from the patio was obstructed.
Stayed 3 nights in Feb 2024
Response from Ryan on Mar 15, 2024
Ouch! So sorry the view & unit fell short of the pictures & your expectations. We're renovating & updating descriptions to avoid surprises! Hope you give us another shot for a stay that's sparkling new & offers the scenic views you deserve!

8/10 Good

Sherri

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice property in excellent location. It’s a little tired but did see they are renovating in the next 12 months. Nice health club and pool area.
Stayed 5 nights in Feb 2024
Response from Ryan on Mar 1, 2024
Sheri, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for a little getaway! Had enough space to sit and relax by the fireplace and private sleeping for everyone.
Stayed 1 night in Feb 2024
Response from Ryan on Mar 1, 2024
Thank you, Jay, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is truly amazing - the best in all Sedona imho. The location cannot be beat - both centrally located to restaurants/businesses and gives the best views. You are up on a little hill away from the hustle and bustle but within a 5 minute walk of all the shops. The building is gorgeous and the fitness room, activities, pool and hot tubs so fun!!
Stayed 2 nights in Feb 2024
Response from Ryan on Mar 1, 2024
Thank you, Laura, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Brittani

Stayed 2 nights in Feb 2024
Response from Ryan on Mar 1, 2024
Brittani, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

6/10 Okay

Hoang

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Location was great, but the room was dated. There were electrical outlets that didn't work, missing slats in the blinds, and cobwebs in the corner of the bathroom.
Stayed 3 nights in Feb 2024
Response from Ryan on Mar 1, 2024
Thank you for taking the time to share your feedback. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

8/10 Good

Saurav

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, awesome location, courteous staff!
Stayed 1 night in Feb 2024
Response from Ryan on Mar 1, 2024
Saurav, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

eric

Stayed 2 nights in Feb 2024
Response from Ryan on Mar 1, 2024
Eric, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excellent

Michael

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay for families
Stayed 1 night in Feb 2024
Response from Ryan on Mar 1, 2024
Michael, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

8/10 Good

Dean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to downtown Sedona. It is convenient to walk to shopping and restaurants. The front desk staff were very polite and accommodating. Parking was good. The unit was clean and spacious. We really liked the views from the room and the gas fireplace added an great touch in the winter.
Stayed 1 night in Feb 2024
Response from Ryan on Mar 1, 2024
Dean, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Brent, Fairfax

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views and great location to downtown! Gym equipment was state of the art and hot tub at night was amazing
Stayed 5 nights in Feb 2024
Response from Ryan on Mar 1, 2024
Thank you, Brent, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most fun properties we have stayed at. They keep the pool and hottubs on so we were able to swim during a snow storm....sooo fun. Will def be back soon!
Stayed 1 night in Feb 2024
Response from Ryan on Feb 19, 2024
Benjamin, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ryan on Feb 19, 2024
Debra, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Lyle

Stayed 3 nights in Feb 2024
Response from Ryan on Mar 22, 2024
Thank you, Lyle, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2024
Response from Ryan on Feb 12, 2024
Jacob, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!