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Reviews of Sapporo Tokyu REI Hotel

3.5 out of 5
Sapporo Tokyu REI Hotel
5-1, Nishi, Minami 4 Jo, Chuo-ku, Sapporo, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 438 out of 1006 reviews" "
Rating 8 - Good. 406 out of 1006 reviews" "
Rating 6 - Okay. 128 out of 1006 reviews" "
Rating 4 - Poor. 24 out of 1006 reviews" "
Rating 2 - Terrible. 10 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sungwuk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. Thank you!
Stayed 2 nights in Feb 2024

10/10 Excellent

Misato

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in Susukino, Sapporo. Easy to walk to many restaurants in Susukino area.
Stayed 3 nights in Jan 2024

6/10 Okay

Chinmay

Stayed 1 night in Feb 2024

8/10 Good

jack

Liked: Cleanliness, staff & service, amenities
It was at a great location the staff there were really helpful and professional I would recommend staying here if you are visiting Sapporo.
Stayed 11 nights in Dec 2023

10/10 Excellent

Rimu

Stayed 5 nights in Dec 2023

8/10 Good

Kris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, close to a lot of popular and good food spots. The bus going to Sapporo Kokusai Ski resort is right in front of the hotel. Susukino station is two blocks away. Rooms are the standard Japanese business hotel sizes (i.e. small by N. American standards).
Stayed 2 nights in Dec 2023

2/10 Terrible

May Yee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Misayo

Liked: Cleanliness, staff & service
Excellent location
Stayed 7 nights in Jul 2023

6/10 Okay

Capt Ramji

Business traveler
Rooms are many but not fully user friendly.
Stayed 4 nights in Jun 2023
Response from 札幌東急REIホテル くちこみ担当 on Jul 1, 2023
先日はご宿泊頂きありがとうございました。今後このようなお言葉を頂く事がないようお客様の立場に立って業務に精進させて頂きます。今回は大変申し訳有りませんでした。

6/10 Okay

Hiroshi

Stayed 1 night in Jan 2023

10/10 Excellent

Lenhardt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic hotel with courteous staff and nearby restaurants. I’ll be back.
Stayed 1 night in Dec 2022

6/10 Okay

Chan Mung

Traveled with family
Liked: Cleanliness
Parking is horrid as there is no in property parking and parking nearby is full sometimes and the queue to enter can take long.
Stayed 3 nights in Dec 2022

8/10 Good

kenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and friendly staff
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Prefect location, a lot restaurant nearby Ski bus just in front door easy going
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a short stay!
Very convenient place to stay!
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Pavich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 3 nights in Jan 2020

10/10 Excellent

Effendi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness
Restaurants Great location in the city. Great bus access
Stayed 10 nights in Dec 2019

6/10 Okay

NOHAM

Business traveler
Disliked: Room comfort
Not comfortable but has a parking
I stayed 3 nights and I am happy it was only to sleep for a few hours. The hotel is well located. Lots of restaurant and bars around. Moreover there is a parking, so if like me you come by car this is perfect. But do not expect to have a good night sleep. The beds ( I was in a twin room) are old and clanky. And the rooms are small. I actually had to get the twin room too have more space but they only had a smoking one. The first night was a nightmare but I did not pay attention to the smell after that. If you want an hotel for just one night it can be ok but if you come for several for business and leisure like me get another hotel. I would advise to only consider this hotel if you want a parking.
Stayed 1 night in Dec 2019

8/10 Good

Pavel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Eric

Stayed 2 nights in Nov 2019

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!! Close to shopping, restaurants, tourist attractions and the night life.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Mei Yi Mary K

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Location is good but staff not helpful and courteous
Stayed 3 nights in Sep 2019

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Nice placement of the hotel as its in the central and therefore easier to get around the vicinity. Staff were kind and helpful to non japanese nationals. The hotel room is ideal for couple.
Stayed 2 nights in Aug 2019

8/10 Good

Lin, Hong Kong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean but small room, friendly staff.
Stayed 1 night in Aug 2019

10/10 Excellent

Tsuginosuke

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 1 night in May 2024

8/10 Good

naokazu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
god
Stayed 1 night in May 2024

10/10 Excellent

takahiro

Liked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Masahiro

Liked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Masayiki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
すすきのの中心にあって飲食には最適でした。
Stayed 2 nights in Apr 2024
Response from 札幌東急ＲＥＩホテル on May 8, 2024
この度は札幌東急ＲＥＩホテルへご宿泊頂き誠に有難うございます。お気に召して頂けたようで大変嬉しく思っております。またのお越しを心よりお待ちしております。

8/10 Good

Mitsuo, Setagaya-Ku

Liked: Staff & service, amenities
交通の便がよく移動が楽だった
Stayed 2 nights in Apr 2024
Response from 札幌東急ＲＥＩホテル on May 8, 2024
この度は札幌東急ＲＥＩホテルへご宿泊頂き誠に有難うございます。ご満足いただけたようで大変嬉しく思っております。またのお越しを心よりお待ちしております。

8/10 Good

yoshiaki

Liked: Cleanliness, staff & service, property conditions & facilities
エアコンが、一括管理だと思うが、暖房だった。窓を開けたので良かったが、場所が場所だけに窓を開けとくと昼夜関係なく、音は気になった。
Stayed 3 nights in Apr 2024
Response from 札幌東急ＲＥＩホテル on May 8, 2024
この度は札幌東急ＲＥＩホテルへご宿泊頂き誠に有難うございます。ご意見・ご感想をお寄せいただき感謝いたします。またのお越しを心よりお待ちしております。

8/10 Good

Naomitsu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
立地とホテルの質も良かったです。
Stayed 2 nights in Apr 2024

6/10 Okay

KOJI

清潔で良かった
Stayed 2 nights in Apr 2024

8/10 Good

Masato

Liked: Cleanliness, staff & service, amenities
改装されていて内外装が綺麗だったが、ふろの温度設定の回すダイヤルが固すぎて回しにくく、湯船は老朽化があった。その辺を機に背せず、寝るだけならリーズナブルです。 スタッフの対応も良かった。
Stayed 1 night in Apr 2024

8/10 Good

Tomoyuki

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Hideto

Traveled with group
Liked: Cleanliness
隣に新しい施設が出来買い物が便利でした。 用事がすすきのだった為に非常に良かったです。
Stayed 2 nights in Apr 2024
Response from 札幌東急ＲＥＩホテル on Apr 22, 2024
この度は札幌東急ＲＥＩホテルへご宿泊頂き誠に有難うございます。ご満足いただけたようで大変嬉しく思っております。またのお越しを心よりお待ちしております。

10/10 Excellent

KUNIHIRO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ダブルタイプを選択。室内は清潔。バス周りもキレイでとても快適でした。もしかしたら私の操作に問題かもしれませんが、ベッドの目覚しが設定できなかったのが残念でした。 その他はシャワーの水圧も十分で快適でした。
Stayed 1 night in Apr 2024
Response from 札幌東急ＲＥＩホテル on Apr 22, 2024
この度は札幌東急ＲＥＩホテルへご宿泊頂き誠に有難うございます。また、ご意見・ご感想をお寄せいただき感謝いたします。目覚ましの件はわかりにくい物で大変失礼いたしました。お客様より頂いたご意見を真摯に受け止めより良いサービスの提供を出来るよう精進して参ります。もしよろしければまたのお越しを心よりお待ちしております。

4/10 Poor

Daisuke

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
喫煙フロアの廊下自体が臭い。フロントの女性陣がやる気ない、感じ悪い。立地の良さは完璧。
Stayed 2 nights in Apr 2024

8/10 Good

Shuhei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

SEIJI

Business traveler
Liked: Cleanliness, staff & service, amenities
利便性が良い
Stayed 2 nights in Apr 2024

6/10 Okay

Munetoshi

Liked: Cleanliness, property conditions & facilities
いつも、札幌に来る時は利用しています。 しかし、少々、スタッフの対応が、あまり親切ではなくなったようにおもいました。
Stayed 1 night in Apr 2024
Response from 札幌東急ＲＥＩホテル on Apr 11, 2024
いつも札幌東急ＲＥＩホテルへご宿泊頂き誠に有難うございます。今回の宿泊に際しましてはスタッフの対応にてご不快な思いをさせてしまい申し訳ございませんでした。今後は親切丁寧な対応を徹底して参ります。もしよろしければまたのお越しを心よりお待ちしております。

10/10 Excellent

HARUKA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地下鉄の駅より近くて便利でした。
Stayed 1 night in Apr 2024
Response from 札幌東急ＲＥＩホテル on Apr 11, 2024
この度は札幌東急ＲＥＩホテルへご宿泊頂き誠に有難うございます。ご満足いただけたようで大変嬉しく思っております。またのお越しを心よりお待ちしております。

8/10 Good

Hirokazu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024