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Reviews of Cozy Inn Otaru

2.5 out of 5
Cozy Inn Otaru
Nishiki-cho 18-14, Otaru, Hokkaido

Reviews

9.2

Wonderful

Rating 10 - Excellent. 82 out of 119 reviews" "
Rating 8 - Good. 28 out of 119 reviews" "
Rating 6 - Okay. 8 out of 119 reviews" "
Rating 4 - Poor. 0 out of 119 reviews" "
Rating 2 - Terrible. 1 out of 119 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ho Tsz Carmen

Stayed 7 nights in Dec 2023
Response from CozyInn OTARU:) on Jan 5, 2024
Thank you very much for having stayed at CozyInn OTARU:)We are very much looking forward to your next visit.

10/10 Excellent

Yi Wei

Stayed 3 nights in Dec 2023
Response from CozyInn OTARU on Dec 14, 2023
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Wai Yan Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from CozyInnOTARU on Dec 7, 2023
Thank you so much for staying and sharing your recent experience at CozyInn Otaru.We will do our best to improve our service and facilities to make your stay memorable.We are very much looking forward to your next visit.

8/10 Good

Ka Lun Paul

Stayed 2 nights in Oct 2023
Response from SHO on Oct 31, 2023
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Kah Eng

Stayed 1 night in Oct 2023
Response from SHO on Oct 31, 2023
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

HELEN, CALGARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel nice, clean and modern, I lost the room key and he building manager was so nice pointed me to the right direction for a spare key. Excellent customer service and will be back😃❤️🙃
Stayed 1 night in Sep 2023
Response from SHO on Oct 31, 2023
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

HO YOUN

Stayed 1 night in Sep 2023
Response from Cozy Inn Otaru on Sep 12, 2023
Thank you so much for staying at Cozy Inn Otaru!We are very much looking forward to your next visit.

10/10 Excellent

WING YAN

Stayed 1 night in Sep 2023
Response from CozyInn OTARU on Sep 12, 2023
Thank you for your favorable feedback. It really warms our hearts! We look forward to your next visit!

10/10 Excellent

Hilal, Maple Ridge

Traveled with family
Liked: Amenities
From check in to check out , it was smooth. Excellent staff. Self check in but staff on site should need the assistance. Walkable to canal. We walked around for hours .
Stayed 1 night in Sep 2023
Response from CozyInn OTARU on Sep 13, 2023
Thank you very much for having stayed at CozyInn OTARU:)However we are very sorry for the inconvenience caused to our customers regarding check-in.We will do our best to improve our service and facilities to make your stay memorable.

8/10 Good

THO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy as name suggest
Convenient parking, sight seeing. Clean, cosy place.
Stayed 1 night in Aug 2023
Response from CozyInn OTARU on Sep 13, 2023
Thank you for your favorable feedback. It really warms our hearts! We look forward to your next visit

8/10 Good

Christina

Stayed 1 night in Jul 2023

10/10 Excellent

Johnathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with the right pricing.
Nice hotel with attentive staff and modern and brand new hotel and walkable to attractions and bed was comfortable, price was good as well.
Stayed 1 night in Jun 2023

8/10 Good

Keiichi

Stayed 1 night in Jun 2023

8/10 Good

Jaihong

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was big. Since I rented a car, having a free parking lot was a bonus. Walkable to main attractions (5-20min).
Stayed 1 night in Jun 2023

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and very hospitable. The room was large and spacious. However, internet was slow and there were limited facilities. Generally, about 20mins walk to the main part of town and great that parking is free.
Stayed 2 nights in Jun 2023

8/10 Good

JONG KOOK

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean and spacious
Stayed 1 night in Jun 2023

10/10 Excellent

Tan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

SHIORI

Stayed 1 night in May 2023

10/10 Excellent

Ida

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet & friendly staffs, Close to everything, around 6-8 minutes.
Stayed 2 nights in May 2023

8/10 Good

Yong Jun

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good spot if you rent a car for your trip. Really lives up to it's name, the room is really cozy. Check in was a hassle with the tablet.
Response from CozyInn OTARU on Apr 11, 2023
Thank you for staying at Cozy Inn Otaru. All of our staff are very happy to receive your compliments. However we are very sorry for the inconvenience caused to our customers regarding check-in.

10/10 Excellent

KEIKO

Stayed 1 night in Jan 2023
Response from CozyInn OTARU on Feb 8, 2023
この度は数あるホテルの中から当ホテルをお選びいただき、誠にありがとうございます。また小樽にお越しの際には是非当ホテルにもお立ち寄りいただけますと幸いです。お客様のまたのご宿泊を、心よりお待ち申し上げております。

10/10 Excellent

Pathomporn

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Free parking, goods.
Response from CozyInn OTARU on Jan 23, 2023
Thank you for your favorable feedback. It really warms our hearts! We look forward to your next visit!

10/10 Excellent

Meng Hee

Stayed 1 night in Dec 2022
Response from CozyInn小樽 on Jan 7, 2023
この度は数あるホテルの中から当ホテルをお選びいただき大変光栄でございます。ご滞在中は快適にお過ごしいただけたようで良かったです。お客様のまたのご宿泊を、心よりお待ち申し上げております。

10/10 Excellent

Brian

Stayed 1 night in Dec 2022
Response from CozyInnOTARU on Jan 7, 2023
この度は、CozyInn小樽にお泊りいただき誠にありがとうございました。 最高点をいただき、従業員一同励みになります。お忙しい中投稿ありがとうございます。 またのお越しをお待ちしております。

10/10 Excellent

Ranson

Stayed 2 nights in Sep 2022
Response from CozyInn小樽 on Jan 7, 2023
平素はCozyInn小樽をご愛顧いただきありがとうございます。最高点はスタッフ一同励みになります感謝申し上げます。またのご利用お待ちしております。

10/10 Excellent

NAOYUKI

Stayed 1 night in Aug 2022
Response from CozyInn OTARU on Aug 19, 2022
この度は数あるホテルの中から当ホテルをお選びいただき誠にありがとうございます。高評価を頂戴致しましたこと、大変嬉しく思います。お客様のまたのご来館を、従業員一同心よりお待ちしております。

10/10 Excellent

DAICHI

Stayed 2 nights in Oct 2021
Response from コージーイン小樽/CozyInn OTARU on Oct 22, 2021
この度は数あるホテルの中からコージーイン小樽をご利用いただき、誠にありがとうございました。 次回またご利用いただけるように努力して参りますので、今後とも何卒コージーイン小樽を宜しくお願い致します

10/10 Excellent

Ranson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Open Space
On the other end of the canal, quiet area. A lot of room and easy check in and out. Would recommend car but walkable from station if little to carry.
Stayed 1 night in Sep 2021
Response from CozyInnOTARU on Sep 14, 2021
この度はCozyInn小樽ご宿泊ありがとうございます。 お忙しいところ口コミの高評価誠にありがとうございます。またのご利用お待ちしております。

10/10 Excellent

Mitsuteru

Stayed 1 night in Aug 2021
Response from コージーイン小樽/CozyInn OTARU on Sep 22, 2021
この度はCozyInn OTARUをご利用いただきまして、,誠にありがとうございます。 お忙しい中ご感想お寄せいただき、重ねてお礼申し上げます。 お客様から高評価大変嬉しく思っておりす。 今後も、お客様にお喜び頂ける様、清潔感のあるお部屋づくりに精進して参ります。 またお近くにお越しの際は、是非CozyInn OTARUにもお立ち寄りください。

10/10 Excellent

EMIKO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from CozyInn OTARU(コージーイン小樽) on Jul 28, 2021
この度はCozyInn OTARUをお選びいただきましてありがとうございます。また高評価を頂きましてありがとうございます。EMIKO様のまたのご利用を心よりお待ちしております。

10/10 Excellent

KAZUYA

Stayed 2 nights in Jun 2021
Response from CozyInn OTARU(コージーイン小樽) on Jun 29, 2021
この度は数あるホテルの中からコージーイン小樽をご利用いただき、誠にありがとうございました。ご滞在に満足いただけたようで、嬉しい限りでございます。 今後小樽へお越しの際は、また当ホテルをご利用いただけるよう、スタッフ一同心よりお待ちしております。 今後ともコージーイン小樽を宜しくお願い致します。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Washing machine was usefull.
Stayed 1 night in Apr 2021
Response from CozyInn OTARU on Apr 14, 2021
Thank you very much for staying with us. We are looking forward to welcoming you again. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2020
Response from COZY INN小樽　猪口 on Jan 7, 2021
この度は当施設ご宿泊ありがとうございました。 お褒めの高い評価もスタッフ一同大変うれしく思います。今回の評価に恥じないよう、接客・サービス向上に努めて参ります。 小樽にお立ち寄りの際は当館のご利用を心よりお待ちしております。 CozyInnOTARU

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
よかったです。
新しいこともあり、外観も室内も非常に綺麗で、とても快適に過ごせました。 チェックイン時、予約番号を使用してセルフで手続きできるようでしたが、Hotels.comの予約番号では認識されず。別方法としてQRコードでの手続きあり、予約時にQRコードが発行されれば、より便利と感じた。 地理的に中心部からは少し離れるが、徒歩5分の距離に24時間営業のマックスバリューがあって、重宝した。
Stayed 1 night in Sep 2020
Response from CozyInn OTARU(コージーイン小樽) on Sep 23, 2020
この度は数あるホテルの中から、CozyInn OTARUをお選びいただき誠にありがとうございます。 快適にお過ごしいただけまして、なによりでございます。スムーズにチェックインしていただけるよう、改善に努めて参ります。 この度は、お客様の貴重なお時間にも関わらず、ご意見、ご感想をお寄せいただきありがとうございます。 お客様のまたのご来館を、心よりお待ちしております。 CozyInn OTARU(コージーイン小樽)

10/10 Excellent

hikari

Stayed 1 night in Aug 2020
Response from CozyInn OTARU(コージーイン小樽） on Sep 8, 2020
この度はCozyInnOTARUにご宿泊いただきまして誠にありがとうございます。 大変嬉しい評価をいただき、ありがとうございます。 またのご来館を心よりお待ちしております。 CozyInn OTARU(コージーイン小樽）

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適❗
駅からは少し歩くが、新しくきれいで快適でした。
Stayed 1 night in Aug 2020
Response from コージーイン小樽/CozyInn OTARU on Aug 24, 2020
この度はコージーイン小樽をご利用いただきまして誠にありがとうございました。 お褒めのお言葉を頂戴しより一層お客様に快適に過ごしていただけるよう努めて参ります。 また小樽にお越しの機会がありましたら是非ともご利用頂ければと思います。 この度はお忙しい中ご意見をお寄せ頂きありがとうございました。 今後ともコージーイン小樽をどうぞ宜しくお願い致します。 コージーイン小樽/CozyInn OTARU

10/10 Excellent

Choon-Nin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Innovative Container-Hotel
Value for money. Short walk to the famous canal. Brand new established. Looks simple from outside (containers), but very nice from inside. 2containers form one room. Very innovative self check-out system. Very helpful staff.
Stayed 1 night in Jul 2020
Response from CozyInn OTARU on Jul 16, 2020
この度は数あるホテルの中から、CozyInn OTARUをお選びいただき、誠にありがとうございます。 お部屋、建物へのご感想を頂きまして、大変うれしく思います。仰せの通り、当ホテルでは最新のセルフチェックインシステムを導入しております。 此度はお客様の貴重なお時間の中にも関わらず、ご投稿をお寄せいただきありがとうございます。 お客様のまたのご来館を心よりお待ちしております。

10/10 Excellent

Thanakrit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
เหมาะสำหรับคนที่มีรถ ก้องสะอาด กว้างมาก และสะดวกสบาย ปลอดภัย ครบ
Stayed 1 night in Dec 2023
Response from CozyInn OTARU on Jan 11, 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

YUEN ON

Stayed 1 night in Dec 2023
Response from CozyInn OTARU on Jan 5, 2024
Thank you very much for having stayed at CozyInn OTARU:)We are very much looking forward to your next visit.

8/10 Good

Kyoko

Liked: Cleanliness, staff & service, property conditions & facilities
住宅街なので静かで、お部屋もキレイで良かったです。
Stayed 1 night in Oct 2023
Response from SHO on Oct 31, 2023
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

SACHIKO

Liked: Cleanliness, property conditions & facilities
新しいのか、綺麗でした。ハンガーが沢山あって便利でした
Stayed 1 night in Oct 2023
Response from SHO on Oct 31, 2023
Thank you for staying with us. We look forward to seeing you again.

8/10 Good

Mizuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
中心から少し離れてはいますが静かでよかったです。
Stayed 1 night in Sep 2023
Response from CozyInn OTARU on Sep 20, 2023
この度は、CozyInn OTARUにご宿泊を賜りまして誠にありがとうございました。ご滞在にご満足いただけたご様子、大変うれしく思います！これからも、快適なホテル施設とご満足いただけるサービスをお届けできるよう一層精進して参りますので、引き続きご愛顧を賜りますようお願い申し上げます。お客様のまたのご来館を心よりお待ち申し上げております。

6/10 Okay

Pui Shan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Cozy Inn Otaru on Sep 20, 2023
Thank you so much for staying at Cozy Inn Otaru!　　　We are very much looking forward to your next visit

2/10 Terrible

Hideo

Stayed 1 night in Sep 2023
Response from CozyInn OTARU on Sep 12, 2023
この度は、Cozy Inn OTARUにご宿泊を賜りまして誠にありがとうございました。快適なホテル施設とご満足いただけるサービスをお届けできるよう一層精進して参ります。

6/10 Okay

MIWA

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from CozyInn OTARU on Sep 12, 2023
この度は、CozyInn OTARUにご宿泊を賜りまして誠にありがとうございました。これからも、快適なホテル施設とご満足いただけるサービスをお届けできるよう一層精進して参りますので、引き続きご愛顧を賜りますようお願い申し上げます。お客様のまたのご来館を心よりお待ち申し上げております。

6/10 Okay

Katsuyoshi

Stayed 1 night in Sep 2023
Response from CozyInn小樽 on Sep 13, 2023
お客様に安心してご宿泊頂けますよう精進して参りますので、これからもCozyInn小樽をどうぞ宜しくお願い申し上げます。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても清潔。ただ、扉が内開きのため、靴を置けるスペースがとても狭いのが残念。
Stayed 2 nights in Aug 2023
Response from CozyInn OTARU on Sep 13, 2023
この度は、CozyInn OTARUにご宿泊を賜りまして誠にありがとうございました。また、ご感想をお寄せくださり重ねて御礼申し上げます。これからも、快適なホテル施設とご満足いただけるサービスをお届けできるよう一層精進して参りますので、引き続きご愛顧を賜りますようお願い申し上げます。お客様のまたのご来館を心よりお待ち申し上げております。

10/10 Excellent

SZE MAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間很新，很潔淨，很大，2大人1小孩空間還是很足夠，在小樽的酒店來說，應該是非常大，泊車很方便，晚上很寧靜，走路5分鐘有24小時的supermarket，下次一定會再來
Stayed 2 nights in Aug 2023
Response from CozyInn Otaru on Sep 13, 2023
感謝您入住 CozyInn Otaru客户的温暖话语是对我们员工最大的鼓励我們期待再次見到您！

8/10 Good

Yee Ki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from CozyInn OTARU on Sep 13, 2023
Thank you for your favorable feedback. It really warms our hearts! We look forward to your next visit!