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Reviews of ibis Sao Luis

2.5 out of 5
ibis Sao Luis
Avenida Dos Holandeses 10 Qd 11, São Luís, MA

Reviews

8.2

Very Good

Rating 10 - Excellent. 81 out of 216 reviews" "
Rating 8 - Good. 89 out of 216 reviews" "
Rating 6 - Okay. 29 out of 216 reviews" "
Rating 4 - Poor. 13 out of 216 reviews" "
Rating 2 - Terrible. 4 out of 216 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

4.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff here never fails to amaze in how friendly they are and how well they run the hotel. Luciene ,Alex ,Daiana ,Jeanderson ,Ruan ….. thank you guys
Stayed 1 night in Apr 2023

2/10 Terrible

Fernando

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The building needs a lot of updates. Some dirty spots in the room and toilet ,but ok .not big deal . Whatever when I arrived at night my room looks was dark, because the 2 main lights were burned out, I called the reception, I was told that there was no maintenance, only the next day! unbelievable, I couldn't work, I decided not to stay at the hotel.
Stayed 1 night in Apr 2023

4/10 Poor

Adriana

Stayed 6 nights in Feb 2022

8/10 Good

Marcio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option
It’s a good hotel
Stayed 1 night in Aug 2021

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, room comfort
Standard ibis. Decent room. A little dated. Needs upgrade on bathrooms and hallway smell. Other than that it was good.
Stayed 3 nights in Aug 2021

8/10 Good

Laio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My opinion
Very easy and safely
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Disliked: Amenities
Stayed 6 nights in Aug 2019

6/10 Okay

Bettina

Disliked: Staff & service, property conditions & facilities
Unfriendly people at reception, both at check-in as well as check-out. Very basic hotel lobby and services.
Stayed 1 night in Jun 2019

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slz best choice for business
December is a rainy month around this area. This is the best choice of a hotel for who is going to do business in SLZ
Stayed 1 night in Dec 2018

10/10 Excellent

Jeff

Great place to stay in Sao Luis
Very nice hotel. They are very accommodating and friendly. I do not know Portuguese, however, they use translate to help.
Stayed 2 nights in Sep 2018

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
2nd Rate hotel in Sao Luis.
I expected a compact basic room - that is the Ibis business model but I did not expect mold in the shower which was not fixed on request. I expected limited TV but I did not expect that half of the listed channels were showed as unavailable. I tried the restaurant but only ate half the meal - way below the good food normally found throughout Brasil. Very disappointing - I'll look for another hotel for my next visit.
Stayed 6 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, great staff. Not a lot to do or eat close by - plan to Uber everywhere.
Stayed 4 nights in Jul 2018

8/10 Good

Benedito, São Luís - MA - Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at Ibis
It was nice and pleasant stay. The hotel is well located. The room is simple, following Ibis standard. It was clean and the bed was big enough and comfortable.
Stayed 6 nights in Mar 2018
Response from karla on Apr 17, 2018
We appreciate your preference and comments.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing bad to say
Great comfortable place to come.home to after sightseeing são luis.
Stayed 3 nights in Feb 2018

6/10 Okay

Edmundo, São Paulo

Liked: Staff & service
Nice hotel in São Luís
Good hotel in São Luís. Safe, good staff and good instalations. Big Room and good sleep night.
Stayed 2 nights in Jan 2018

8/10 Good

Geoff

Liked: Staff & service
Basic Hotel with good service
Staff were friendly and provided good service. None of the reception spoke English, but the Manager did and ensured our requirements were met. Rooms were very basic with the absolute minimum of facilities. Location is in safe area but transport is required to get to good restaurants.

10/10 Excellent

Marcos

Stayed 3 nights in Jan 2024

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose c c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

GUTEMBERG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Renê

Liked: Cleanliness, staff & service, room comfort
Problemas no primeiro quarto, Wi-Fi caindo a conexão, mobiliário do quarto com sinais de depreciação.
Stayed 1 night in Nov 2023

4/10 Poor

LARISSA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Falta manutenção e limpeza
O unico ponto positivo da hospedagem foi a empatia e cordialidade dos atendentes. Nosso quarto estava sujo, rejuntes sujos, quarto com cheiro de mofo, cheio de infiltração, havia sabonete usado pelo hospede anterior, vaso sanitario solto. Realmente uma decepcao!
Stayed 1 night in Sep 2023

8/10 Good

Bernardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Nelson

Liked: Cleanliness
No comments
Stayed 5 nights in Aug 2023

10/10 Excellent

Luiz Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Como sugestão, o Hotel deveria tirar o carpete dos corredores, isto é que dá cheiro de mofo. No mais foi tudo perfeito.
Stayed 1 night in Aug 2023

10/10 Excellent

Orlando

Stayed 3 nights in Jul 2023

10/10 Excellent

Flavio V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Gustavo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tirando o fedor do banheiro, o resto estava ok.
O atendimento é ótimo, a reforma que fizeram embaixo está perfeita. Mas os quartos estão a muito tempo sem fazer reforma e manutenção. O banheiro do quarto que fiquei número 177 está com fedor de graxa. Foram os piores banhos que já tomei em um hotel da rede Ibis. No mais, tudo ok.
Stayed 5 nights in May 2023

10/10 Excellent

gustavo

Stayed 2 nights in May 2023

4/10 Poor

Wagner Aparecido

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito arrependido !
Horrível, sou cliente desse hotel a muito tempo porém, fiquei 6 meses sem visitar São Luís e só agora voltei. Fiquei com uma péssima impressão do que vi na acomodação, quarto com mau cheiro, todo “ mofo “ teto estava cheio de fungos.
Stayed 2 nights in Apr 2023

10/10 Excellent

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Cleanliness
O Ibis de São Luís está caindo no meu conceito.
Estou indo todo mês a São Luís, e o que eu percebo é que na recepção foi feita uma excelente reforma, ficou muito bonita e aconchegante, mas nos quartos a impressão que eu tenho é que estão a muito tempo abandonados. Banheiros amarelados, pisos do banheiro soltos, moveleiro com sinais de depreciação, etc. O valor do café da manhã não condiz com o que é cobrado. Tiraram o que tinham de melhor que era o cuscuz e não colocaram outra coisa no lugar. Não tem um inhame, não tem uma batata doce, não tem salsichas picadas, não tem macaxeira, tudo isso acima deixaria o mix maior, mas infelizmente não tem. O único diferencial que tem é poder pedir uma tapioca que é feita na hora.
Stayed 5 nights in Apr 2023

8/10 Good

Rogério

Stayed 1 night in Mar 2023

10/10 Excellent

Liseane

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Gostamos da hospedagem
Funcionarios educados...cafe da manha muito bom...quarto tinha um pouco de cheiro de mofo....cama confortável..hotel bem localizado
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Ótima equipe, mas precisa de reformas e manutenção
Hotel bem localizado e com uma equipe muito atenciosa e educada. Infelizmente a mobília dos quartos e aparelhos estão MUITO mal conservados. Está na hora de fazer melhorias, consertando as bancadas dos quartos, atualizando os aparelhos de t.v. e melhorando a qualidade dos amenities.
Stayed 3 nights in Feb 2023

10/10 Excellent

Danila Belas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Higiene e valores
Hotel enorme , café da manhã excelente , porém limpeza deixou a desejar , conforto tbm. Lençóis velhos e toalhas encardidas , preços abusivos !
Stayed 4 nights in Feb 2023

6/10 Okay

Cristina

Business traveler
Liked: Staff & service
Stayed 2 nights in Jun 2022

6/10 Okay

Paula

Liked: Staff & service
Disliked: Cleanliness
O chão do quarto poderia estar melhor. Os ralos da pia e do chuveiro estavam meio entupidos e o ar cobdiciobado fazia muuuito barulho e tinha cheiro de mofo
Stayed 2 nights in Jun 2022

4/10 Poor

Guilherme

Liked: Staff & service
Disliked: Cleanliness, room comfort
Limpeza precária
Passei uma noite no hotel. O café da manhã é muito bom, porém me decepcionei extremamente com o quarto. Já fiquei em vários ibis no Brasil e no exterior e esse deixou a desejar, de fato foi o pior de todos. Ficamos no quarto 461 e o piso estava imundo, parecia que tinha uma crosta de gordura ou maresia. Inadmissível.
Stayed 1 night in Jun 2022

6/10 Okay

Roberto A

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Ok se você não liga para linpeza
Hotel bem localizado. Café da manhã excelente. Quarto simples. Era possível escutar conversas nos quartos ao lado. A limpeza foi decepcionante. Havia um líquido pegajoso com cheiro muito forte em todo o quarto e banheiro, impossível ficar descalço e marcas dos calçados ficaram por todo lugar. Não havia toalha de rosto no banheiro.
Stayed 1 night in May 2022

8/10 Good

Bruno

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Fabio

Disliked: Property conditions & facilities, room comfort
Decepção para a rede accor
Cheiro de mofo, ar condicionado não gela adequadamente, chuveiro ruim e precisa de reforna urgente
Stayed 1 night in Apr 2022

10/10 Excellent

SAULO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

4/10 Poor

GABRIELA

Business traveler
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2022

6/10 Okay

FRANCISCO WAGNER

Business traveler
Liked: Staff & service
Stayed 3 nights in Mar 2022

10/10 Excellent

Mauricio

Stayed 1 night in Mar 2022

10/10 Excellent

CLAILTON

Stayed 2 nights in Feb 2022

4/10 Poor

CRIVONEIDE

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Foi decepcionante. Muita zuada, as camas em pessimo estado. Nao pretendo voltar.
Stayed 1 night in Feb 2022

6/10 Okay

Cleonice

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel precisa de manutenção.
Hotel precisa de manutenção. Primeiro quarto que entrei estava inabitável, todo mofado com um cheiro horrível. Solicitei a troca e fui para outro quarto com melhores condições. O chuveiro muito ruim.
Stayed 2 nights in Jan 2022