Exterior

Reviews of Hotel E

3.5 out of 5
Hotel E
37 Old Courthouse Square, Santa Rosa, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 757 out of 984 reviews" "
Rating 8 - Good. 174 out of 984 reviews" "
Rating 6 - Okay. 30 out of 984 reviews" "
Rating 4 - Poor. 13 out of 984 reviews" "
Rating 2 - Terrible. 10 out of 984 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building, location, easy access to food & drink while in the town, absolutely fabulous staff. And what a great breakfast set up to satisfy us as we headed out of town and into the redwoods.
Stayed 1 night in May 2024

10/10 Excellent

Karen, Viroqua

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with excellent guest support.
Stayed 4 nights in Apr 2024
Response from Hotel Management on May 9, 2024
Thank you, Karen! We're so glad you enjoyed your stay with us! We hope you will return soon, and thanks for choosing Hotel E.

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk help. Very knowledgeable and went the extra steps to assure a great stay.
Stayed 1 night in May 2024
Response from Hotel Management on May 9, 2024
Thank you for this wonderful review, Peter! We're so glad you found our staff helpful and that we went the extra mile for you! Thanks for choosing Hotel E, and we hope you will return soon.

2/10 Terrible

Leon

The property was completely blocked off from entrance and the only suggestion was to park several blocks away and then they refused to refund the cost of my reservation when I canceled it because of the blocked acccess.
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 9, 2024
Leon, We're so sorry there was an issue with parking and your reservation. Our General Manager has reached out to you and has refunded your payment. Please let us know if there is anything else we can do.

10/10 Excellent

Hubert, Carmel Valley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on May 9, 2024
Thank you for 5/5, Hubert! We're so glad you enjoyed your stay with Hotel E — please join us again soon!

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel for a quiet getaway
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 30, 2024
We're so glad you enjoyed yourself, Gregg! We agree that Hotel E is the perfect spot for a quiet getaway, and we're glad you took one! Please join us again soon.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 30, 2024
Thank you for 5/5, Tommy! Please join us again!

10/10 Excellent

Cara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic! The room was clean and comfortable. They have a bar option that was quite nice.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 17, 2024
Dear Cara,Thank you so much for this wonderful review!! We're so glad you enjoyed our staff, your room, and our in-hotel bar! Please join us again soon, and thank you for choosing Hotel E!

10/10 Excellent

Brooke

Stayed 1 night in Apr 2024
Response from Hotel Management on May 9, 2024
Thank you for 5/5, Brooke! We're so glad you enjoyed your stay with Hotel E, and we hope you will return soon!

2/10 Terrible

James, Willits

Stayed 1 night in Apr 2024
Response from Hotel Management on May 9, 2024
Dear James,We're so sorry your stay with Hotel E was not satisfactory. Our General Manager is reaching out to you directly to resolve this issue, and we hope you will give Hotel E another try.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. Room was excellent. Several restaurants & shops within walking distance.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 17, 2024
Thank you for this wonderful review, David! We're so glad you enjoyed your experience at Hotel E, and our excellent walkability to great shopping and dining options! We hope you will return soon.

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were professional and went above and beyond to make our stay excellent. Location right in the middle of a lot of dining and shopping options.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 17, 2024
Thank you for this wonderful review, Tom! We're so glad you enjoyed your stay, our staff, and location! We hope you can return soon.

10/10 Excellent

Lais

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, amazing location! Staff was wonderful, the only unlikeable thing was the “breakfast”
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 12, 2024
Dear Lais,Thank you so much for such a wonderful review — we're so glad you enjoyed your stay with Hotel E! We're sorry breakfast wasn't quite to your liking, but we are limited in our capacity to serve a full breakfast and do offer local pastries, yogurt, granola, fruit, tea, and coffee.

6/10 Okay

Carla

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Great location, great staff but the king room was a very small room, no bedside table or power on one side, very limited food services for continental breakfast. they do no appoint the rooms with enough towels or a spare blanket, no ice machine or water, so you have to ask for everything which is a hassle. Valet helps but the parking is very far away so plan ahead if you need your car at a certain time of day or wait 15 minutes for it. Airbnb have more options for the area.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 12, 2024
Dear Carla,Thank you for choosing Hotel E! We're glad you enjoyed our staff, and are sorry you didn't find the stay quite to your liking in terms of convenience. We have taken your insights into consideration and we hope you will give us another try!

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Returning guests, and we love all the accommodations here especially the friendly staffs.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 5, 2024
Thank you for this wonderful review, Jennifer! We're so glad you enjoyed your stay and our staff. Please join us again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 5, 2024
Thank you for 5/5, Susan! We're so glad you enjoyed your stay with us, and we hope you will return!

10/10 Excellent

Darryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms. Even better staff — friendly, helpful, welcoming
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Darryl, Thank you so much! We're so glad you enjoyed your stay and loved our staff!! Please join us again soon, and thank you for choosing Hotel E.

10/10 Excellent

Velda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modernized historical building in downtown Santa Rosa- many walkable dining options. This was a very quiet hotel, very clean and comfortable.All staff very warm and welcoming. Our room did not have a comfortable chair but a bench for the desk. Nice lobby with wine bar and plenty of comfortable seating. Appreciated the continental breakfast. Valet parking was very efficient.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Velda,Thank you for this marvelous review! We're so glad you enjoyed your stay, found our hotel cozy, clean, and conveniently located. We hope you will join us again soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on Mar 29, 2024
Thank you for 5/5, Maria! We're so glad you enjoyed your stay with us — please join us again soon!

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 4th time staying here and my wife and I love it. The staff is exceptional and always makes you feel welcome. Super clean and close to all the downtown restaurants and shopping.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Dear Jeremy, This review is music to our ears! We're so glad you and your wife enjoy Hotel E so much, and we're honored that you've chosen to return to us so many times! Truly our favorite thing to hear. Thank you again, and we look forward to your return!

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for 5/5, John, and for the appreciation of our staff! We're so glad you enjoyed your stay with Hotel E. Please join us again soon!

10/10 Excellent

Rachael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lisa is above and beyond AMAZING! I love this hotel it’s clean and safe. Super convenient to every place to go eat. I won’t stay anywhere else but here when I come to visit.
Stayed 6 nights in Mar 2024
Response from Hotel Management on Mar 11, 2024
Dear Rachael,Thank you so much for this wonderful review, and we agree, Lisa is AMAZING! We're so lucky to have her! So glad you found Hotel E delightful, clean, safe, and conveniently located. And we're glad we've become your official Santa Rosa hotel — it's an honor!! :) We look forward to your return.

10/10 Excellent

Mohan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 8, 2024
Thank you for 5/5, Mohan! We're so glad you enjoyed your stay with Hotel E. Please join us again soon!

10/10 Excellent

greg

Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you so much for your review, Greg! We're so glad you enjoyed your stay with Hotel E. Please join us again soon!

10/10 Excellent

Jason

One of the best hotels I ever stayed at in my life
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 1, 2024
Dear Jason,Thank you so much for this review!!! We are simply over the moon. Please consider our day MADE! We hope you will join us again soon, and thank you from all of us at Hotel E!

10/10 Excellent

Fernando

Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for 5/5, Fernando! We're so glad you enjoyed your stay with Hotel E. Please join us again soon!

10/10 Excellent

Darla

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here this year already. Rooms are so nice, staff is amazing, the bar staff was great and the wine selection was awesome! We'll be back again soon.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Dear Darla, We are simply delighted to read this review! The fact that you've already stayed with us twice is wonderful!! We're so glad our services, wine selection, and staff are to your needs, and honored to have you as a repeat guest. Thank you for choosing Hotel E, and we looking forward to your return!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and great location. Rooms are small but comfortable. Would stay here again.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Dear Deborah,Thank you for such a wonderful review of Hotel E — we're so glad you enjoyed your stay with us! Our rooms are on the smaller side due to the historic nature of our building, but we're glad you found them cozy and comfortable! Please join us again soon.

10/10 Excellent

Erin

Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
Thank you for 5/5, Erin! We're so glad you enjoyed your stay with Hotel E. Please join us again soon!

10/10 Excellent

Christie

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place! Reminded us of beautifully re-done European hotels. Super clean and really nice staff. A great little local spot to hang out too. They have happy hour every evening in the lobby bar. It’s comfortable and relaxing.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
Dear Christie,Thank you for this marvelous review! We're delighted to hear that Hotel E reminded you of a European hotel — that is our dream come true! So glad you enjoyed happy hour in our Enology Wine Lounge, our staff amenable, and found your stay overall cozy and relaxing. We're simply delighted. : ) Please join us again soon, and thank you for staying with Hotel E!

8/10 Good

Leah

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
great location near many restaurants
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Leah,Thank you for this review — we're so glad you enjoyed our location! We agree, it can't be beat, with bars, restaurants and shopping right out our front door! We hope you will join us again, and thank you for choosing Hotel E!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a charming place to stay. The staff is very welcoming, they remember names which is really nice. The rooms are very clean and feel like home with so amenities including robes, slippers, iron, hangers, safe, refrigerator, USB ports, etc. The continental breakfast was just what we needed for an early start. I will definitely stay here again and recommend it to others.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Lisa,Thank you for such a glowing review of Hotel E! We're so glad to hear you felt yourself at home and our staff created a welcoming and warm environment for you — and we're delighted that the continental breakfast got you going for an early start! We look forward to your return and appreciate your endorsement: Thank you for choosing Hotel E!

10/10 Excellent

AKHTAR, Tempe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean nicely renovated property. Staff is super friendly. I also enjoyed the complementary breakfast.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Thank you for such a lovely review, Akhtar! We're so glad you enjoyed your stay, our staff, and the complimentary breakfast! We hope you will return soon, and thank you for choosing Hotel E.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with a great location
Hotel e is a great boutique hotel in the heart of downtown Santa Rosa. We had a wonderful stay. The location is excellent with plenty of access to restaurants and bars, especially Russian River Brewing Company. It provides easy access to a host of wineries in Sonoma County. It's a great jumping-off point for the rest of your trip.
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 15, 2024
Dear Brian,Thank you for such a wonderful review of Hotel E! We're so glad you enjoyed our proximity to great wineries, breweries, (especially Russian River, just steps away from our front door!), and delicious restaurants. Please join us again soon, and thank you for choosing Hotel E!

8/10 Good

Terence

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For a hotel situated in the heart of wine country the absence of wine glasses in our room was a disappointment.
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 14, 2024
Dear Terence,We're sorry to hear that you were disappointed by the lack of wine glasses in your room. Should you require glasses, you are welcome to request them from the bar, and we will take your feedback into consideration. Thank you for staying with Hotel E, and we hope you will give us another try!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 13, 2024
Thank you for 5/5, Kristin! We're so glad you enjoyed your stay at Hotel E! Please join us again soon.

6/10 Okay

Joseph

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 13, 2024
Thank you for your review, Jospeh! Please give us another try so we can take your stay from a 6/10 to a 10/10!

10/10 Excellent

Joyce

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Comfortable in every way. Staff friendly. No down side here.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 6, 2024
Dear Joyce,Thank you for such a wonderful review of Hotel E! We are delighted to hear your stay was so enjoyable — this is our number one goal! Please join us at the hotel again soon.

10/10 Excellent

Kristina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 6, 2024
Thank you for 10/10, Kristina! Please join us again soon.

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Great customer service upon arrival. The room was clean, with nice extras. The Keurig coffee machine was a nice addition as well as the small refrigerator in the room. Super immaculate staff was always cleaning around the front lobby decent continental breakfast and complementary coffee and tea all day. I highly recommend this hotel and staying in Santa Rosa California. It’s centrally located surrounded by all the restaurants and a huge mall is nearby. Also, pet friendly. A+++ For the price you can’t go wrong.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Dear Casey,Thank you so much for this phenomenal review — we are absolutely elated! So glad you enjoyed our staff, found the hotel clean, loved the surrounding restaurants (so walkable!) and the tea and coffee available all day in the lobby. We hope you will return soon, and thank you again for staying with Hotel E!

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 5, 2024
Dear Sandy,Thanks so much for 10/10 — we're so glad you enjoyed your stay with Hotel E! Please join us again soon.

10/10 Excellent

Tommy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Enjoyable stay.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Feb 1, 2024
Dear Tommy,Thank you for this lovely review, and for choosing Hotel E! We're so glad you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Peter

Traveled with group
Really enjoyed property. Great location on Square and visiting sonoma county.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 30, 2024
Dear Peter,Thank you so much for this wonderful review, and for saying with Hotel E! We're so glad you enjoyed yourself, and we hope you will join us again soon.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Loved our stay in Hotel E. All the staff we encountered were very friendly and helpful. The room was very clean and comfortable. Had obviously been remodeled recently as it was modern and appealing. We also liked the location as it was close to restaurants and shopping. We would stay there and recommend it again.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 30, 2024
Dear Dorothy,We're so glad you enjoyed your stay with Hotel E! Thank you for your recommendation, and we hope to see you again soon.

10/10 Excellent

Robin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at four different hotels in Santa Rosa and this was my favorite! Clean, cozy room with a very comfortable bed. The plush robe was a nice touch. I even enjoyed the passion green tea that came with the Keurig choices. I walked around the inside mall for exercise and window shopping and found many restaurants close by with a variety of choices. Friendly and helpful staff. A great stay!
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 30, 2024
Dear Robin,Thank you so much for this wonderful review! We're so glad you enjoyed your stay at Hotel E and appreciated the lengths we go to in order to create a memorable experience. Our goal is your satisfaction! Please join us again soon.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 30, 2024
Thank you for 5/5, Erik!

10/10 Excellent

Liz

Stayed 1 night in Jan 2024
Response from Lisa on Jan 24, 2024
Hello Liz, thank you for taking the time to give us a 10/10 review! We greatly appreciate it! :) We're glad to see that you're enjoying yourself at Hotel E!

10/10 Excellent

Jerri-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel E is fabulous
Great location, comfortable facility, good breakfast, super friendly staff, loved it and will be back,
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Dear Jerri-Ann,Thank you so much for this wonderful review — we are completely delighted that your stay was so enjoyable! Please join us again soon, and thank you for choosing Hotel E!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Boutique Hotel
Nice little boutique hotel in the middle of Santa Rosa. Very modern and updated rooms, comfortable bed, friendly staff. Close to lots of restaurants. Would highly recommend.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Dear Jane,Thank you for such a lovely review of Hotel E! We're so glad you enjoyed yourself, slept well in our bed, and felt welcome by our staff — music to our ears! Please join us at the Hotel again soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for your review, and for choosing Hotel E! We hope you will join us again soon.