All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The beds were uncomfortable. Otherwise it was nice.
Roshell
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Roshell, We appreciate your feedback and are glad you found your stay otherwise enjoyable. Guest comfort is important to us, and we will consider your comments for future improvements. Thank you for choosing our hotel and we hope to welcome you back in the future.
Hello Linda, We are glad to hear that you found our hotel convenient and reasonably priced. Your feedback is essential for us to improve our services continuously. We hope to welcome you back in the future for another pleasant stay!
Felt like it was recently remodeled. Nice choice of pillows, night light, quiet, and free breakfast was decent great value for the cost
Renee
Stayed 1 night in May 2024
Response from Manager on May 13, 2024
Hello Renee,We are pleased to hear that you enjoyed the amenities and value during your stay with us. It is our goal to offer a comfortable experience to all our guests. Your feedback is appreciated and we hope to welcome you back for another pleasant stay in the future.
8/10 Good
Maureen
May 10, 2024
Maureen
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Maureen, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
8/10 Good
Tracey
May 8, 2024
Good for the price
Tracey
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Tracey,We appreciate your feedback and are glad you found value in our pricing. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay.
10/10 Excellent
Marie
May 6, 2024
Beds were comfy. Staff very nice.
Marie
Stayed 1 night in May 2024
Response from Manager on May 7, 2024
Hello Marie,We are pleased to hear you enjoyed the comfort of our beds and received excellent service from our staff. Your feedback is valuable and we look forward to welcoming you back for another pleasant stay.
Hello Belinda,We are delighted to hear that you found our hotel nice during your stay. Your satisfaction is our priority, and we hope to welcome you back in the future for another enjoyable experience.
Staff are friendly and kind. We really appreciated that the food was replenished even though it was close to 9:30am! This detail meant a lot to us.
Angela
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello Angela,We are delighted to hear that you enjoyed the service provided by our friendly staff and the timely replenishment of food. Your satisfaction is our priority, and we are glad you had a pleasant experience during your stay. Your feedback is valuable to us as we strive to ensure exceptional service for all guests.
Very nice property. We had help getting the TV working. Highly recommend it.
Marylou
Stayed 1 night in May 2024
Response from Manager on May 4, 2024
Hello Marylou,We are delighted to hear that you enjoyed your stay at our hotel and that you found the property to be nice. Thank you for recommending us. If you ever need assistance during your future stays, please don't hesitate to reach out to our team for support.
Hello Elizabeth,We are happy to hear that you found your stay relaxing. Our goal is to provide a comfortable and peaceful experience for all our guests. Should you have any further feedback or suggestions, please feel free to share them with us.
Hello Timothy,We appreciate your feedback and regret that the area did not meet your expectations. Our hotel strives to provide a comfortable stay for all guests and we are sorry that this was not entirely to your liking. Your comments will be shared with the team for consideration.
Hello Teara,We are thrilled to hear you enjoyed our peaceful atmosphere and exceptional team members. Your kind words are greatly appreciated, and we hope to welcome you back soon for another wonderful stay.
Hello Jeffrey,We appreciate your feedback on the convenient location and amenities. Should you have any further concerns, please reach out to our management team for assistance.
just had a short overnight stay. clean, easy to get to, safe, good breakfast selection.
Kelly
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Kelly,We're pleased to hear that you found our hotel clean, conveniently located, and safe during your stay. Our team is delighted that you enjoyed the breakfast selection provided. Your positive feedback is truly appreciated.
I like that motel its right off the freeway Ther nice people
Robert
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Robert,We're pleased to hear you appreciated our convenient location and friendly staff. Your positive feedback is truly appreciated. Thank you for taking the time to share your experience with us!
4/10 Poor
Stephanie
Traveled with group
Apr 16, 2024
Liked: Staff & service
Disliked: Cleanliness
The main hotel where you check in was nice. The other rooms in the back building was not accessible for handicapp and no elevator to second floor This was not disclosed at booking and even if fully capable having to lug all your luggage up 18 stairs is not user friendly at all. This should be noted at time of booking if these are the only rooms available . My roommate was unable to climb stairs due to leg injury and had to book a room and stay elsewhere
Stephanie
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Stephanie, We regret to hear about your experience with the accessibility of our back building rooms. We appreciate your feedback and will ensure it is passed on to the relevant team for future considerations. We apologize for any inconvenience this may have caused and regret that this information was not made clearer to you at the time of booking. Your insights are valuable for our ongoing efforts to provide a better guest experience.
10/10 Excellent
Andrew
Apr 15, 2024
Andrew
Stayed 1 night in Apr 2024
Response from Manager on May 7, 2024
Hello Andrew,We are thrilled to hear that you enjoyed your stay with us! Please do not hesitate to reach out to us if you have any further comments or suggestions. We hope to welcome you back soon for another fantastic experience!
Hello Richard,We are delighted to hear that you found our staff to be great during your stay. We strive to provide excellent service to all our guests to ensure a memorable experience. Should you have any further feedback or require assistance, please do not hesitate to reach out to us directly.
Great hotel. Updated interior and exterior. Room and hallway was like new. Comfortable bed and pillows. However, I-40 was just outside our back window, probably 100 yards away. It was noisy. We ran the heater fan in “continuous” mode, and used earplugs. Then slept alright. If you stay here, ask for a room opposite the interstate.
Loren
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Loren,We are delighted to hear that you enjoyed our updated accommodations and found the bed and pillows comfortable. Next time, please feel free to request a room facing away from the highway for a quieter stay. Your feedback is valuable to us for future stays.
6/10 Okay
charlene
Apr 11, 2024
Liked: Cleanliness
charlene
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello charlene, We appreciate you staying at our hotel and we hope you had a pleasant experience overall. If there are any areas where we can improve, please don't hesitate to reach out to us directly. We value your feedback and would love the opportunity to address any concerns you may have.
2/10 Terrible
Carol
Apr 8, 2024
We haven’t checking in yet, we are about 20 minutes out. I better still have our room
Carol
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Carol, We apologize for any inconvenience this may have caused. We recommend contacting our front desk directly to address any concerns regarding your room reservation. We hope you have a pleasant stay with us.
8/10 Good
David, Stansbury Park
Apr 7, 2024
Liked: Cleanliness, staff & service
Property nice but in our room maintenance was needed.
David
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello David,We appreciate your feedback on the property, and we'll address room maintenance to ensure a more comfortable stay next time. Thank you for bringing this to our attention.
8/10 Good
Janice
Traveled with partner
Mar 31, 2024
Very nice and clean
Janice
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Janice,Thank you for sharing your positive feedback with us! We are thrilled to hear that you found our hotel nice and clean during your stay. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable experience.
10/10 Excellent
Stephanie
Traveled with partner
Mar 31, 2024
Nicely updated hotel, comfy bed, nicely appointed room with king size bed.
Stephanie
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Stephanie,We appreciate you taking the time to share your positive experience with us. It's great to hear that you found our hotel to be nicely updated and enjoyed the comfort of your bed. We strive to provide well-appointed rooms to ensure a pleasant stay for all our guests. Thank you for your feedback and for choosing to stay with us.
A good value, a pretty good breakfast
FYI
No elevator
Glenn
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Glenn,Thank you for sharing your experience with us. We appreciate your feedback and are glad you enjoyed the value and breakfast. Please note that there is no elevator on the property. Should you need any assistance in the future, feel free to reach out to our team.
10/10 Excellent
Thomas
Traveled with family
Mar 27, 2024
Liked: Amenities
Nice place - great people!
Thomas
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Thomas,We're so glad to hear you enjoyed your stay with us! Our team works hard to ensure our guests have a positive experience. Thank you for sharing your feedback with us. Safe travels and we hope to welcome you back in the future!
Clean, quiet rooms, conveniently located right off the freeway. Quick checkin even at 1am.
Rhonda
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Rhonda,We are delighted to hear you enjoyed our clean, quiet rooms and convenient location. Our team always aims to provide efficient service regardless of the time. Your positive feedback is truly appreciated. Thank you for choosing to stay with us.
Hello Debra,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience at our hotel.
What a JOKE!! Old school, outdated hotel room at $190 per night. The lady at check in was rude, limited parking, no elevator for second floor rooms … all lighting was dim: parking lot, hallways and hotel room. We slept in our clothes, didn’t open suitcases and we left first thing in the morning. The whole place just felt shady. Maybe because we were scammed.
Jody
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Jody, We apologize for the experience you encountered. Your feedback is important to us and will be shared with the relevant departments for review. We strive to provide a comfortable and pleasant stay for all our guests. Thank you for bringing this to our attention.
Beds were exceptionally comfortable. Disappointed that the hot tub was out of commission.
Lori
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Lori,We are pleased to hear you enjoyed our comfortable beds during your stay. We regret any inconvenience caused by the hot tub being unavailable. Your feedback will be shared with the team for future improvements. Thank you for bringing this to our attention.
10/10 Excellent
Gary
Mar 15, 2024
Decent place for the money!
Gary
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Gary,We are pleased to hear that you found value in your stay with us. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable experience at our hotel.
6/10 Okay
Thomas Van
Mar 13, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Works in a pinch, but booked it so kids could burn of steam from a car trip in the pool. Pool and hot tub were not operating at the time. Not Cool! Staff seemed nice.
Thomas Van
Stayed 1 night in Mar 2024
Response from Comfort Inn Santa Rosa Management on Mar 14, 2024
Dear Thomas,We apologize for the inconvenience regarding the pool and hot tub closure during your stay. Your feedback is important, and we'll address this issue to ensure it doesn't happen again. We're glad to hear that our staff made a positive impression. Please accept our apologies for falling short of your expectations, and we hope to have the opportunity to provide a more enjoyable experience for you and your family in the future.Thank You,Comfort Inn Santa Rosa Management
The hotel was fine. There were some nice choices of restaurants near by.
Terry
Stayed 1 night in Mar 2024
Response from Comfort Inn Santa Rosa Management on Mar 13, 2024
Dear Terry,We're glad to hear that you found the hotel satisfactory and enjoyed the nearby restaurant options. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon. If there's anything specific we can do to enhance your experience next time, please let us know.Thank You,Comfort Inn Santa Rosa Management
The pet friendly rooms are what keep me coming back. This stay, I found soda in the refrigerator and a note beside the phone for a tip. I don't leave a tip when a pay more than $100 for a night, pay you people a living wage.
assure they know to check the refrigerator for remains of the prior guests.
Patricia
Stayed 1 night in Feb 2024
Response from Comfort Inn Santa Rosa Management on Mar 6, 2024
Dear Patricia,We apologize for the oversight regarding the cleanliness of your room. Rest assured, we will address this with our housekeeping team to ensure thorough inspections are conducted before each guest's arrival. Your feedback regarding tipping will also be taken into consideration. We appreciate your loyalty as a pet-friendly guest and hope to provide a more satisfactory experience on your next visit.Thank You,Comfort Inn Santa Rosa Management
Rooms were clean. Breakfast was really good and staff was friendly.
Keith
Stayed 1 night in Feb 2024
Response from Comfort Inn Santa Rosa Management on Mar 5, 2024
Dear Keith,We're thrilled to hear you enjoyed your stay! Our top priorities are providing clean rooms, delicious breakfast, and friendly service. Your satisfaction is our goal, and we're delighted we could meet your expectations. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay in the future!Thank You,Comfort Inn Santa Rosa Management
Newly remodeled, with a nice pool and hot tub area. We will stay here again the next time we’re in Santa Rosa.
Conor
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Conor,We're delighted to hear you enjoyed our updated facilities and pool area! We look forward to welcoming you back on your next visit to Santa Rosa.
8/10 Good
Miklyn
Traveled with family
Feb 21, 2024
Liked: Cleanliness, staff & service
Very clean hotel with comfortable beds. It was very quiet despite being close to the interstate. Staff was very friendly. I would stay here again.
Miklyn
Stayed 1 night in Feb 2024
Response from Comfort Inn Santa Rosa Management on Feb 22, 2024
Dear Milkyn,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel and found it to be very clean with comfortable beds. It's great that the hotel's location provided a quiet environment despite its proximity to the interstate. We're also pleased to know that you experienced friendly service from our staff.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your patronage!Thank You,Comfort Inn Santa Rosa Management
I've stayed there a few times now i like that it's right off the freeway and quiet
Robert
Stayed 1 night in Feb 2024
Response from Comfort Inn Santa Rosa Management on Feb 21, 2024
Dear Robert,Thank you for being a loyal guest and for sharing your feedback with us! We're thrilled to hear that you've enjoyed your stays with us and appreciate our convenient location right off the freeway. We understand the importance of providing a peaceful environment for our guests, and we're glad to know that you find our hotel to be quiet.We look forward to welcoming you back for many more comfortable and enjoyable stays in the future!Thank You,Comfort Inn Santa Rosa Management
Attentive staff. Easy to find on Historic Highway 66.
Howard
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Howard,Thank you for choosing our hotel and for your positive feedback on our attentive staff. We're glad to hear that you found us easily located on Historic Highway 66. We appreciate your review and hope to have the opportunity to welcome you back in the future.
8/10 Good
Richard
Feb 5, 2024
Richard
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Feb 7, 2024
Hi Richard,Thank you for taking the time to rate your stay at Comfort Inn Santa Rosa. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
Response from Guest Relation Management on Jan 30, 2024
Hi Peter,We're delighted to hear that you found our location convenient with easy access to the highway. Ensuring that our guests can easily navigate to and from our hotel is important to us, and we're glad that our proximity to the highway met your needs. We appreciate your business and hope to have the pleasure of serving you again soon.
Renovated, clean, comfortable, and friendly staff!
Lori
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 30, 2024
Hi Lori,Thank you for your feedback regarding your recent stay at our hotel. Our team works hard to ensure that our guests have a pleasant experience, and we're delighted that you found our staff to be friendly and accommodating. Providing a clean and comfortable environment is essential to us, and we're glad that our renovations met your expectations in this regard. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
8/10 Good
TERESA
Traveled with family
Jan 27, 2024
Liked: Property conditions & facilities
Comfortable bed. Clean. Nice staff. It would of been nice to have an extra towel for my hair.
TERESA
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 30, 2024
Hi Teresa,We're delighted to hear that you had a comfortable and enjoyable experience overall. We're thrilled that you found the bed comfortable, the room clean, and our staff nice. Providing a welcoming and accommodating environment for our guests is always our priority, and we're glad we met your expectations in this regard. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
Response from Guest Relation Management on Jan 26, 2024
Hello Guest,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.
10/10 Excellent
Jonathan
Traveled with family and small children, Traveled with family
Response from Guest Relation Management on Jan 17, 2024
Hi Jonathan,Thank you so much for taking the time to share your positive feedback regarding your recent stay at our hotel. We are thrilled to hear that you had an excellent experience with our service. Providing exceptional service is our top priority, and we are delighted to know that we met your expectations. Your kind words are truly appreciated and serve as motivation for our team to continue delivering outstanding service to all our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
10/10 Excellent
noelle
Jan 10, 2024
noelle
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 12, 2024
Hi Noelle,Thank you for giving us a 5-star rating! We're thrilled to know that you had a great experience at our hotel. The hotel takes pride in providing exceptional service and making our guests feel at home. We hope to have the pleasure of hosting you again in the future!
8/10 Good
Luciana
Jan 10, 2024
Luciana
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 30, 2024
Hi Luciana,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.
Filthy, smelly rooms. Black mold in the shower. Side walks uneven. Claimed to be accessible but had no elevator, not to mention how difficult it the sidewalks in the parking lot made it difficult for wheelchairs and mobility devices. Bedding was dirty, stains in carpets and ceilings. No outside ventilation or privacy. The only window in the room opened to the indoor, in closed pool. Awful place.
Anais
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Anais, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your concerns regarding cleanliness and accessibility. Rest assured, we will address these issues with our team to ensure a better experience for future guests. We strive to provide comfortable accommodations and will take your comments into consideration for future improvements.
8/10 Good
Roxanne
Jan 5, 2024
Roxanne
Stayed 1 night in Dec 2023
Response from Guest Relation Management on Jan 26, 2024
Hi Roxanne,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.
10/10 Excellent
Dawn
Jan 5, 2024
Dawn
Stayed 1 night in Jan 2024
Response from Guest Relation Management on Jan 26, 2024
Hi Dawn,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.