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Certainly not the best entrance from the back stairway and the flight of stairs not easy for over 80 year olds with suitcase in hand.
Margaret
Stayed 1 night in May 2024
Response from Sue on May 21, 2024
We have you enter where it is closest to your room so there is less distance to walk with your bags. You may certainly use the front entrance. I'm sorry you had to be on the 2ND floor. Please call ahead and we can do our best to get you a ground floor room. The majority of first floor rooms were sold for Friday and Saturday, when you arrived on Saturday. Unfortunately, the last first floor room had checked in about 2 hours ahead of you.
Older property that could use some updates. Room was spacious. A small table with a couple of chairs would have been nice so we could have dinner together in the room.
Stephen
Stayed 1 night in May 2024
Response from Sue on May 11, 2024
Thank you Stephen. We are constantly doing updates, this year we have new windows in some room, new exterior siding and many rooms have new heat/AC. Last year our hallways were done from floor to ceiling. Did you not go out onto your balcony? You had a table and chairs there. (It is an interior balcony overlooking the pool.) We hope to see you again!
When we arrived we were given our cards for the door. The person at the desk was very accommodating. We were having trouble with th tv and heat pump, and the person came up immediately and got them to work. Everyone was accommodating . Great stay.
Keith
Stayed 2 nights in Apr 2024
Response from Sue on Apr 22, 2024
Thank you for your review, Keith. While I'm sorry that you had trouble - I was happy to help! We hope to see you again!
Enjoyed the pool and hot tub. Bathroom sink did not drain well, and staff came down to plunge. Willingly gave extra towels. Double beds were not the most comfortable and we wished there was a rug at the doorway when we first walked in.
Paula
Stayed 2 nights in Apr 2024
Response from Sue on Apr 19, 2024
I'm sorry to hear that you did not find the beds to be comfortable, I will mention this to our maintenance manager. I will also mention the idea of a door mat/rug for inside the doorway. We hope to see you again!
10/10 Excellent
Lisa
Traveled with family
Mar 17, 2024
I’m clean property and nice pool and big hot tub
Lisa
Stayed 2 nights in Mar 2024
Response from Sue on Mar 18, 2024
Thank you for your review Lisa, we hope to see you again!
There was no hot water for a shower. At 11:03 someone was knocking on our door kicking us out for check out. Terrible.
Trisanne
Stayed 1 night in Mar 2024
Response from Sue on Mar 16, 2024
I am sorry to hear that you did not have hot water - I am not sure why, no one else had this issue and when I checked the shower with a thermometer, it was fine. I reviewed the camera footage and she knocked at 11:10. I'm sorry you felt this was early, she was down the hall and was checking rooms. Many people never physically check out so we do have to start somewhere to ensure that the rooms have been vacated.
Room was not very clean. Mildew in showers. There is a hefty security deposit for guests who live within 60 miles so beware of that when booking.
Alexandra
Stayed 1 night in Feb 2024
Response from Sue on Feb 23, 2024
If you found something amiss in the room, I wish that you had said something. We are at the desk 24 hours for your convenience. The Security deposit is clearly stated on the website where you booked your reservation. Thank you for choosing the Sandwich Lodge.
This was my only option on a one night stay over and my car would have been better. Place was disgusting. Smelled of mold.
Trent
Stayed 1 night in Dec 2023
Response from Tom on Jan 14, 2024
You never said there was anything wrong with the room - until you were charged a 100 cleaning fee. Considering the way you left the room, with feces all over the beds and pillows you are fortunate not to have been charged the full 250.00.
loved the fact it is close to sandwich center. Room was clean and spacious. Breakfast was a nice bonus. Nice to see a real person at the desk for a real person interaction. Heating/cooling system worked well and was easy to figure out. Plentiful pillows for the bed and comfortable rest on a good mattress not high off the floor. enjoyable experience. Would stay again soon
gail
Stayed 2 nights in Dec 2023
Response from Sue on Dec 31, 2023
Thank you Gail we look forward to seeing you again soon!
6/10 Okay
Jeff
Dec 15, 2023
Jeff
Stayed 1 night in Dec 2023
Response from Sue on Dec 17, 2023
Thank you for choosing the Sandwich Lodge Jeff. We hope to see you again when traveling to Cape Cod.
Breakfast was convenient, good variety for adults and children. Rooms were clean and comfortable. Staff very helpful and friendly, we enjoyed our stay.
Valerie
Stayed 2 nights in Nov 2023
Response from Sue on Nov 29, 2023
Thank you Valerie, we hope you will stay again!
10/10 Excellent
Andriy
Nov 26, 2023
Andriy
Stayed 1 night in Nov 2023
Response from Sue on Dec 17, 2023
Thank you for choosing the Sandwich Lodge Andriy. We hope to see you again!
This was everything we asked for, but nothing extra. A very good value for the price! Staff was welcoming and quick to answer requests. I would stay here again.
Annmarie
Stayed 2 nights in Nov 2023
Response from Sue on Nov 20, 2023
Thank you Annmarie, we hope to see you again! Happy Thanksgiving!
Thank you Stephen, we hope to see you again next year!
8/10 Good
Jeanne
Traveled with family
Nov 6, 2023
Liked: Staff & service, room comfort
The floors were dirty and the pillows very flat.
Jeanne
Stayed 2 nights in Nov 2023
Response from Sue on Nov 7, 2023
I am terribly sorry you found the floors to be dirty. I will be speaking with the Housekeeping manager in the morning. We will check those pillows too! Thank you for bringing this to my attention.
I'm sorry you were unhappy Cynthia. Unfortunately, I do not see any notes that indicate why, which would be helpful so that we can correct what was wrong. Thank you.
Only complaints, the mattress had us both wishing to be home, the restaurant next door was filling all the parking spots. Other than that, the room was beyond expectations. The staff was very sweet, and the little goodies they had for sale where you check in were resonably priced and very cute
Megan
Stayed 1 night in Oct 2023
Response from Sue on Oct 29, 2023
Thank you Megan, I'm sorry the bed was not to your liking.....but I am glad you liked the jacuzzi suite! We do hope to see you again!
Wow this place is amazing. Staff very friendly, everything clean. Pool and jacuzzi amazing. Breakfast also great. For price I was surprised with quality and cleanliness and amenities. Will come back if in area
Monika
Stayed 1 night in Oct 2023
Response from Sue on Oct 29, 2023
Thank you Monika, we are so happy to hear that you enjoyed your stay! I know it is a long trip, but we do hope to see you again!
The hotel was clean and roomy and comfortable. The check-in person was very friendly and helpful.
Sandra
Stayed 1 night in Oct 2023
Response from Sue on Oct 27, 2023
Thank you Sandra, I hope we were able to help you get some much needed rest and relaxation. We hope you will consider us again for future travel to Cape Cod.
Jason, I am sorry to see that you were unhappy with your stay. Since no one in your group mentioned anything (I see you had 4 rooms), I am unsure why you have given us such a low rating. Thank you.
This is a wonderful property, and we will stay here again. It is clean, quiet, and with a good breakfast and 24/7 coffee, which is about perfect for our needs. Beyond this, however, it is close to a Stop&Shop AND the absolutely fabulous Cape Cod Donuts, as well as several scenic places for walks. A terrific resource in all regards!
Steve
Stayed 1 night in Oct 2023
Response from Sue on Oct 26, 2023
Steve, thank you for this wonderful review. We are very fortunate to be in a Town like Sandwich with so much to do, great shops and restaurants and places to get out and enjoy the outdoors! We look forward to you coming again, don't forget we are open year round!
Thank you Jeff! I hope you had a great week of fishing! Yes, we are so close to the canal for great fishing - and so many other great activities and restaurants too!
This is the second time that we have stayed here. Check in was smooth, room was great, breakfast was good. Looking forward to staying here again in the future.
Michelle
Stayed 2 nights in Oct 2023
Response from Sue on Oct 23, 2023
Thank you, Michelle, we look forward to seeing you again too!
6/10 Okay
Fang
Oct 23, 2023
Room is big size. Except bathroom, everything is old looking, includes bed liens. When I booked the room, it said fridge and kitchen but no kitchen when I opened the door.
Fang
Stayed 3 nights in Oct 2023
Response from Sue on Oct 23, 2023
I'm sorry, but the room you booked has a fridge and microwave, not a kitchen. Thank you for choosing the Sandwich Lodge.
Everything you could possibly want in a stay! Staff is courteous, rooms are clean and quiet and very roomy, breakfast room is fabulous! Pool, hot tub, coffee and tea always available. Just fantastic!!
Shelley A
Stayed 1 night in Oct 2023
Response from Sue on Oct 22, 2023
Thank you Shelley, we look forward to seeing you again soon!
10/10 Excellent
Joanne
Oct 20, 2023
Joanne
Stayed 1 night in Oct 2023
Response from Sue on Oct 21, 2023
Thank you for your review. We hope to see you again!
This is my second stay at the Sandwich Lodge and Resort.
The rooms are large and clean. Breakfast was very nice. I found a grocery store and liquor store across the street. A very nice tavern/restaurant is next door.
I will visit again.
FOREST
Stayed 1 night in Oct 2023
Response from Sue on Oct 16, 2023
Thank you Forest, it was our pleasure having you stay with us again! We look forward to seeing you again!
6/10 Okay
Mary
Traveled with family
Oct 16, 2023
The front desk was completely on interested in greeting people or speaking to anyone. They spent more time looking down at their phone and did not seem to have any customer service experience. The reason why I came there is because I had hurt my back and was interested in using the hot tub, but that was a complete fiasco. The hot tub only had two jets at work from the bottom and the smell in there was horrific.
Mary
Stayed 2 nights in Sep 2023
Response from Sue on Oct 17, 2023
Dear Mary, I am surprised to hear this about the front desk. The woman who checked you in is very nice and helpful. I was not here on Friday, but returned on Saturday, the issue with the hot tub was not brought to my attention, nor did I smell anything in the pool area when I was out there.