Hi Joe! I am truly sorry for your negative experience. These types of mishaps could have been cleared up and taken care of properly had you brought it up with us on-site, we may have made your experience a little better.I highly recommend your next stay be at a much higher-end hotel, like the Lighthouse Marina or Le Charme in Subic Bay. Their prices are around triple to ours but you can expect the type of facility and service to be at its best at all times. If you see our prices, we are actually not a luxury resort. We are a small, family-owned business. The reason it says "elite" on Expedia is because we unfortunately do not get to customize the names of the room. If you see our website, we actually call it "Beachview Room". We sadly no longer allow cooking inside of the rooms because of past experiences. The vent is there for those who rent long-term.The alcohol we use in our budget cocktails are local alcohol. We have our alcohol on display at the 2nd floor indoor bar - Jack Coke is available, for Rum Coke, etc, we use local alcohol. Apologies for not informing you. We have also never had negative feedback for the food. There are high-end restaurants around 45minutes south of us, in Subic Bay, one of my favorites is El Filos. Best mexican resto around!We are the only place in our area that offer scuba diving. Unfortunately, due to the pandemic, we had to sell our boats so we ask the locals for their prices and they vary. Island hopping depends on how many islands / cove you visit. We do not price according to your race, we are Australian and know how that feels, our activities menu is displayed at the bar. Your girlfriend had asked how much it was to visit Capones Island, and you asked for Island Hopping (2 islands or more) with Scuba Diving, which explains the different rates. We also would like to apologize for all of this, as we have not yet gotten back on track with operations since the Pandemic and building of the coastal road- we were out of business for almost 3 years. We do have someone coming in to take over activities starting May - it is unfortunate that we didn't get him in earlier but we can't hire out of budget at the moment. Thanks for helping our small business grow. Cheers and have a safe trip home.

Dear Rizza, Thank you very much for the fantastic review! We are thrilled to hear that you had a great time during your stay with us. At ZEN Rooms we pride ourselves in taking actions fast - this is how we became the top rated budget hotel chain in Asia. We sincerely appreciate your review and we wish to see you again soon! Kind regards, Mirzi

Hi there Gabriel! Thank you for your kind words and thank you for staying at Mope Beach Resort! We hope to see you again soon! :)

Thank you so much for your rating, Merilee! We loved having you with us! Til next time :)

Thank you so much for your rating! Any suggestions are greatly appreciated! :)

Hi there! Thank you so much for your review! We hope you come back to visit us! Thanks again and safe travels!

Hi there, the past week there has been 2 groups of people in our Penthouse. If you were the first, you actually changed the settings on the air-con, we figured it out the next day when the second group came in. We know this because the person before you and the people in there now have no trouble with the air-conditioning. We deeply apologize for this was just a lack in knowledge of our technology. Rest assured we will be reading the full air conditioning manual. May I ask which faucets are damaged? We just checked the Penthouse and those ones are fine. We would appreciate guests letting us know everything we can improve on, and I apologize as well for the incompetency of the staff you dealt with.