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Reviews of Embassy Suites by Hilton San Juan Hotel & Casino

3.5 out of 5
Embassy Suites by Hilton San Juan Hotel & Casino
8000 Tartak Street, Carolina

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1471 out of 2237 reviews" "
Rating 8 - Good. 461 out of 2237 reviews" "
Rating 6 - Okay. 165 out of 2237 reviews" "
Rating 4 - Poor. 63 out of 2237 reviews" "
Rating 2 - Terrible. 77 out of 2237 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marilyn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Breakfast was delicious, pool was nice and clean, rooms clean and comfortable and staff was friendly
Stayed 1 night in May 2024

4/10 Poor

Linda

Traveled with family and small children, Traveled with family
Disliked: Staff & service, property conditions & facilities
Service was bad all around. Front desk did not tell us that we needed to get our key card validated for self parking and we paid hourly. The restaurant staff was horrible. We might as well have served ourselves. Pool area was nice but there was never an attendant to give us towels. We had to keep bringing our own from the room which housekeeping never came to clean or restock. Front desk was rude when we asked questions about rules and how to get around etc. like they can’t be bothered and we should have known. We’re tourist who are visiting for the first time so asking questions about locals and recommendations is standard, is it not? I wouldn’t come back. I think we’ll stay in Condado if we do.
Stayed 3 nights in May 2024

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in May 2024

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The convince of the location of the hotel and the different access to the island .
Stayed 8 nights in May 2024

8/10 Good

Lidia.

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno
Stayed 1 night in May 2024

6/10 Okay

Melette

Traveled with group
Liked: Staff & service
It was okay. They had a huge party one night that went way until the wee hours of the morning and in our room with ear plugs in, we heard the noise for hours. Made getting up the next morning for pure flight very unpleasant
Stayed 5 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 24, 2024
Thank you Melette for taking the time to share feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino. We will be sharing your comments with our team.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness
This resort was amazing and the location close to restaurants and beach .
Stayed 1 night in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 24, 2024
Thank you Maria for the five star review of your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Stephanie Dasilva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is right down the street
Stayed 2 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 24, 2024
Thank you Stephanie for the great review! We are so glad you had a good stay at our Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Hasan, HUDSON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in May 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and bed was comfortable. Staff was friendly and helpful. Will definitely stay again.
Stayed 1 night in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 22, 2024
Thank you Eric! We are glad you had a great time at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place to stay
Stayed 1 night in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 22, 2024
Thank you Jason for taking the time to review your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Bernadette

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 24, 2024
Thank you Bernadette for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good! Great breakfast buffet. Nice clean and comfortable room. Great beach area!
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 22, 2024
Thank you Stephanie! We are glad you enjoyed the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Tiffany

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 24, 2024
Thank you Tiffany for taking the time to rate your vacation at our Embassy Suites by Hilton San Juan Hotel & Casino.

6/10 Okay

Tanya

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property has s outdated and looks run down. Carpet coming away from the walls. Scuff marks in rooms. Tub needs to be resurfaced. If theyre not gonna put tile down, they need to redo the carpeting throughout
Stayed 4 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 24, 2024
Thank you Tanya for taking the time to share some feedback on your vacation at our Embassy Suites by Hilton San Juan Hotel & Casino. We will be sharing your comments with our team.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Beds super comfy. Staff very helpful.
Stayed 4 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 22, 2024
Thank you Deborah! We are glad your stay with us at the Embassy Suites by Hilton San Juan Hotel & Casino was excellent!

8/10 Good

Abigail

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 22, 2024
Thank you Abigail! We are happy your stay at the Embassy Suites by Hilton San Juan Hotel & Casino was great!

10/10 Excellent

Crystal, Lunenburg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient! 2 blocks from the beach. Minutes from the airport. We got a suite because we’re with a toddler and infant. Bummer that there weren’t any cribs available. We mad due. The room was huge. Had an actual bathtub which was nice with the kids.
Stayed 1 night in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 22, 2024
Thank you Crystal for taking the time to write a review of your vacation at our Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport...great staff..front desk check in was a breeze! Will stay there again
Stayed 1 night in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 22, 2024
Thank you Patricia for the review! We can't wait to welcome you back at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Arlene

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 22, 2024
Thank you Arlene for taking the time to rate your vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Sarah

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is nice, 3 min walk from the beach. A bunch of restaurants at walking distance. Great area clean rooms absolutely no complaints me and my family had wonderful time!
Stayed 5 nights in Feb 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 20, 2024
Thank you Sarah for taking the time to review your stay at our Embassy Suites by Hilton San Juan Hotel & Casino. We hope that you visit us again soon!

10/10 Excellent

Kamil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Will come again !
Stayed 2 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 20, 2024
Thank you Kamil for taking the time to review your vacation at the Embassy Suites by Hilton San Juan Hotel & Casino. We hope that you visit us again soon!

8/10 Good

Brenda Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Convenientemente localizado. Desayunos deliciosos.
Stayed 2 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 24, 2024
Thank you Brenda for taking the time to review your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, rooms were very clean, food onsite, pool was beautiful with an outdoor bar as well as one in the lobby. Very safe, fun atmosphere. Highly recommend!!!
Stayed 4 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 20, 2024
Thank you Sharon! We are so happy you had an excellent vacation at our Embassy Suites by Hilton San Juan Hotel & Casino. We hope that you visit us again soon!

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place, met expectations
Stayed 4 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 20, 2024
Thank you Joseph! We are glad you had a good stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Melody D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 17, 2024
Thank you Melody! We are glad you had a five star stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Rahul, Fairfax

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel property and amenties are excellent. Breakfast and free cocktails happy hour is excellent. Casino is okay no table games.
Stayed 2 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 17, 2024
Thank you Rahul for taking the time to review your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

German

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful.
Stayed 1 night in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you German! We will be sharing your comments with our team here at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Brenda for the review of your vacation at our Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Darryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is great, the pool is big and has a nice kiddy pool for families. There is a beach walking distance and if you rent a car it is easy to find other cool areas of Puerto Rico to enjoy. If you go to a hotel to watch TV then the cable options won't be appealing but I don't go to a hotel to watch TV.
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Darryl! We are glad you enjoyed your time at our Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Chris Jafet

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect, I love it. I will soon stay at the embassy again
Stayed 1 night in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Chris! We are happy you had a perfect stay at the Embassy Suites by Hilton San Juan Hotel & Casino. We hope that you visit us again soon!

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a friendly staff rude and sarcastic and no one got back to me in regards to my missing work ID Why the I charged $40 a night resort fee when the receipt says $35 never coming back sawfly ruined my Mother’s Day weekend and my boo in too was stolen them mysterious found in the laundry hotel Management never apologized nor followed up with me about my government work identification. La cueva Mar restaurant not friendly (rushing us to order them aggressive about the amt of tip to give staff and the patio restaurant I have to reach out to corporate that how bad it was ruined my dinner for Mother’s Day with my daughter
Stayed 5 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Melissa for taking the time to share feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino. We will be sharing your comments with our team.

10/10 Excellent

Katrina

Traveled with partner
Liked: Staff & service
I enjoyed my stay there. All of the staff was very helpful and friendly. Upon check-in I was also given a voucher for two free drinks and two free snacks every day. That was a pleasant surprise. I have no negative comments. The pool was gorgeous And I was happy with everything.
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 15, 2024
Thank you Katrina! We are so glad you enjoyed your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Nestor for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

CHARISE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. I definitely would recommend and OF COURSE ILL BE STAYING THERE AGAIN!!
Stayed 1 night in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 15, 2024
Thank you Charise! We can't wait to welcome you back at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Edgardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and location is very convenient. The staff had a great attitude and service was excellent. Fully recommend this hotel.
Stayed 5 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 15, 2024
Thank you Edgardo! We are glad you had a great vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.

6/10 Okay

Helen

Stayed 4 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Helen for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

6/10 Okay

Jazz

Liked: Staff & service, property conditions & facilities
The rooms were ok. The facility itself had a stench but was fairly clean. The casino was ok but closed at 2am, which I’m not use to
Stayed 3 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Jazz for taking the time to share feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino. We will be sharing your comments with our team for review and consideration.

10/10 Excellent

Xaymara, Rochester

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable for a family with kids with entretainment on site as well as different food options. Kids love the pool. Laundry is a plus. Staff was friendly
Stayed 6 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 15, 2024
Thank you Xaymara! We are glad you had an excellent time at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Jaquin

Traveled with partner
close to beach
Stayed 4 nights in Jan 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 15, 2024
Thank you Jaquin! We are glad you had an excellent vacation at our Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 16, 2024
Thank you Douglas for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Lilian, Houston

Stayed 3 nights in Mar 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 15, 2024
Thank you Lillian! We are glad you had a five star stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful property. Great pool area. Great complimentary breakfast. First day we had to ask for our room to be cleaned twice and when finally cleaned not all towels were replaced.
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 15, 2024
Thank you Vicki for taking the time to review your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Geekiyange Don

Liked: Cleanliness, staff & service, property conditions & facilities
It was right cross from the beach so 2 mins walking distance. San Juan there’s not so much to do but good for resting and chilling. Clean nice beach.
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 14, 2024
Thank you Geekiyange for taking the time to review your vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Nellie Marie

Liked: Property conditions & facilities
Good service
Stayed 1 night in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 14, 2024
Thank you Nellie Marie for the rating of your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Waleska

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had little trouble with my bill that was duplicate
Stayed 2 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 13, 2024
Thank you Waleska. We will be sharing your comments with our team.

8/10 Good

Catherine-Maude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 14, 2024
Thank you Catherine-Maude for taking the time to review your vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just block 1/2 to beach…. Food great … nice restaurant inside!!!! Pool area nice…… casino 🎰 was fun filled
Stayed 3 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 13, 2024
Thank you Stephanie for taking the time to review your vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Sharisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP service
Stayed 2 nights in May 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on May 13, 2024
Thank you Sharisa! We are happy your stay at the Embassy Suites by Hilton San Juan Hotel & Casino was excellent.