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Reviews of Hotel Plaza Los Arcos

2.5 out of 5
Hotel Plaza Los Arcos
Carretera Transpeninsular Km 38, Colonia El Zacatal, San José del Cabo, BCS

Reviews

7.2

Good

Rating 10 - Excellent. 22 out of 75 reviews" "
Rating 8 - Good. 22 out of 75 reviews" "
Rating 6 - Okay. 18 out of 75 reviews" "
Rating 4 - Poor. 6 out of 75 reviews" "
Rating 2 - Terrible. 7 out of 75 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Marlene

Stayed 1 night in Jan 2023

2/10 Terrible

Juan Carlos

Stayed 1 night in Jan 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Deborah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freindly staff, i hope to return very soon
Stayed 14 nights in Dec 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
the room was to expensive and poory overall I will not recommended
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean close to airport good value.couldhavecoffe brewer in room
Stayed 1 night in Mar 2019
Response from PEDRO AGUILAR on Mar 30, 2019
WE APPRECIATE YOUR VISIT

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
We had a room on the second floor facing the main road and found it to be very noisy,But we found the security was good and the rooms were clean but there was no place to get ice and the bathroom was a bit iffy.
Stayed 1 night in Mar 2019
Response from PEDRO on Mar 30, 2019
WE APPRECIATE YOUR VISIT WE WILL REVIEW THE THEME OF THE BATH BUT WE ASSURE THAT THEY ARE HYGIENIC AS TO THE NOISE OF THE CARS THAT CIRCULATE BY THE AVENUE IS OUTSIDE OF OUR WILL

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Busy road, nothing near by and the staff wasn’t very friendly... they assumed I didn’t speak Spanish and where making rude comments.. for the price, not worth it..
Stayed 2 nights in Jan 2019
Response from PEDRO AGUILAR on Feb 15, 2019
LAMENTAMOS SU OPINION, Y SERIA DE MUCHA AYUDA NOS PUEDA APORTAR MAYORES DATOS DE SU PROBLEMA, FECHA DE LLEGADA, SU NOMBRE Y NUMERO DE HABITACION, YA QUE CON SU COMENTARIO ANONIMO, NO ES POSIBLE IDENTIFICARLO.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from HOTEL PLAZA LOS ARCOS on Nov 28, 2018
.

6/10 Okay

Agnes

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Hotel Plaza Los Arcos in San Jose Del Cabo
We chose this hotel because it is only 15 minutes away from the airport. The staff was nice and the room looked clean. It advertised that hair dryer is available, but the staff said that they don't have any. I needed the hair dryer to dry my long hair. This was one of the reasons that I chose this hotel. There was only 1 thin blanket was provided to each bed. I was cold, so the staff gave me an extra sheet as a cover. The worst problem was there were plenty of bed bugs. Both my husband and I got bitten over 20 times on each of us.
Stayed 1 night in Feb 2018
Response from HOTEL PLAZA LOS ARCOS on Mar 14, 2018
LAMENTAMOS LOS INCONVENIENTES QUE HA REPORTADO. HEMOS ACLARADO EL TEMA DE LA SECADORA DE PELO. EN CUANTO A LAS CHINCHES, NOS EXTRAÑA MUCHO SU COMENTARIO, YA QUE TENEMOS ESPECIAL CUIDADO EN LA LIMPIEZA DE LAS HABITACIONES Y EN NUESTRO PROGRAMA DE FUMIGACION. ANIMISMO, INSPECCIONAMOS CUIDADOSAMENTE LA HABITACIÓN QUE USTED OCUPO SIN ENCONTRAR EVIDENCIA ALGUNA.

2/10 Terrible

Elie, Los Angeles, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Staff
When we arrived at the hotel we were told that there were no actual rooms available which meant we had no where to stay for the night. Apparently they "tried" to let us know that they no available rooms but couldn't get ahold of us. So I called expedia to explain the situation, expedia says they want to call the hotel to confim that this is true, all the while the hotel manager is sitting in her office ignoring the phone after we let her know several times that expedia was calling her. Fortunately for us, expedia was very helpful in finding us an additional room for the night and even put a nice discount for our troubles. Will never consider this hotel ever again and would advise anyone else to do the same.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern decor.
My room had its own hot water tank. Two Queen beds with nice extra blankets. Owner and staff very helpful. Close to the airport not the beach. Really good Mexican restaurant across the street. And you can have breakfast at hotel and free coffee. Also drinking water. Excellent

6/10 Okay

Roger

Disliked: Staff & service
Good value hotel.
Not a tourist hotel. Staff was efficient. Hotel was in reasonable condition, room was clean.

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and clean place for a night
We needed a cheap place to sleep the very first night we landed in Cabo. This was a good, clean place to spend a night close to the airport. There was a street-side taqueria next to the hotel which was busy serving locals and we liked the food there.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place. Restaurant nearby. It's a bit far removed from the city, but the bus station is right out front.

6/10 Okay

Verified traveler

Far from anything except airport but cheep.
Not a very safe area, and nothing nearby except the airport, Which is still 15 min via bus that comes by every 15 minutes. For the price I consider it a pretty good value.

10/10 Excellent

Jorge, Monterrey México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
The perfect choice if you take a early fly... A very good room and

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel Near Airport
The hotel was near the airport but no restaurants. It was a poor location. The rooms were clean and attractively decorated but only supplied 2 towels - no hand towel or wash clothes and only a sheet on the bed - no blanket. They are under construction and hopefully are adding a food service.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great hotel, amazing people, room was clean and just overall a great place to stay!

8/10 Good

AC, washington dc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel by airport
Good hotel for a night stay around the airport. Rooms are clean and bed comfortable. Noise from roadside not overwhelming. No common areas or breakfast but well priced and convenient for a quick stop. Private parking for car. Minimum interaction with hotel staff whom nonetheless were kind.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Convenient Hotel close to the SJD Airport
A good stay option for an overnight stay close to the airport at San Jose del Cabo.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location convenient to harbor but out of the
Very easy place to stay helpful staff and easy walk to harbor

8/10 Good

LUIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No tenian nuestra habitación reservada
Stayed 1 night in Nov 2022

10/10 Excellent

Memo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación amplia. Lo que no me gusto, en la habitación falla mucho el internet
Stayed 6 nights in Nov 2022

2/10 Terrible

LUIS

2/10 Terrible

Andres

Stayed 2 nights in Aug 2022
Response from Arq Pedro Aguilar on Aug 18, 2022
Hemos revisado nuestros registros de entrada de huéspedes para la fecha que usted señala y encontramos solamente su reservación hecha por Expedia pero no se presentó en el hotel por lo tanto es injusto e irresponsable hacer un comentario de nuestro establecimiento sin haber estado hospedado en el

4/10 Poor

Paola

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
EL HOTEL NO RESPETO MI RESERVACION Y AL LLEGAR AL LUGAR NO HABIA CUARTOS DISPONIBLES
Stayed 2 nights in Jul 2022

6/10 Okay

Tania Corzo

Stayed 1 night in Jul 2022

8/10 Good

MIGUEL

Liked: Cleanliness, property conditions & facilities
PROBLEMAS CON EL INTERNET
Stayed 2 nights in May 2022

10/10 Excellent

Mónica

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Había hormigas y lagartijas en el cuarto. El wifi nunca me funcionó
Stayed 1 night in Dec 2021

10/10 Excellent

Eleazar

Stayed 2 nights in Mar 2020

6/10 Okay

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A pie de carretera, el hotel está muy limpio y buena atención. Para pasar la noche está bien. No me gusto el terreno de al lado. Ya que almacenan baños móviles.
Stayed 1 night in Dec 2019

10/10 Excellent

francisco javier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me salvo en el viaje de trabajo a Los Cabos
La estancia de 3 días inesperada por el paso del Huracán Lorena me reconforto, el servicio de limpieza , las instalación, Wi-Fi , toallas, baño, sabanas, camas , la mesa y silla, el minisplit muy efectivo, los ventiladores de techo (bien atendidos no rechinaban) en mi opinión todo muy bien.
Stayed 3 nights in Sep 2019

6/10 Okay

Omar Alberto

Liked: Cleanliness, property conditions & facilities
Bien pero te van a despertar para limpiar
Stayed 1 night in Sep 2019

8/10 Good

gabriela

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from GABY on Sep 2, 2019
GRACIAS SALUDOS

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019
Response from hotel plaza los arcos on May 3, 2019
gracias saludos

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from hotel plaza los arcos on May 3, 2019
gracias saludos

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un buon appoggio per la vicinanza all'aeroporto
Hotel discreto, comodo e pulito. Buon appoggio per la vicinanza all'aeroporto e con molti servizi nella zona: ristoranti, supermercato, benzinaio.
Stayed 1 night in Feb 2019
Response from PEDRO AGUILAR on Feb 14, 2019
MIL GRACIAS POR SU VISITA

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Bien, cumplía con lo que se mostraba en el anuncio publicado.
Stayed 1 night in Dec 2018
Response from PEDRO AGUILAR on Feb 12, 2019
GRACIAS POR SU VISITA

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2018
Response from PEDRO AGUILAR on Feb 14, 2019
????

6/10 Okay

Efrain

Liked: Staff & service
HOTEL YA VIEJO EL CLIMA NO ENFRIA PORQUE YA ESTA EL EQUIPO MUY OBSOLETO
Stayed 2 nights in Nov 2018
Response from HOTEL PLAZA LOS ARCOS on Nov 28, 2018
RESPETUOSAMENTE DISCREPAMOS DE SU OPINIÓN NUESTRO HOTEL TIENE 6 AÑOS EN OPERACION Y CONTINUAMENTE SE REALIZA MANTENIMIENTO A LOS EQUIPOS DE AIRE ACONDICIONADO (TODOS SON MINI SPLIT) LAMENTAMOS EL INCIDENTE QUE HUBIESE TENIDO Y LE OFRECEMOS UNA DISCULPA.

8/10 Good

alain

Liked: Cleanliness
Disliked: Staff & service
hôtel Los Cabos
situé en bord de route, sûrement très mal isolé, bruyant
Response from PEDRO on Apr 29, 2018
LAMENTAMOS EL INCONVENIENTE. ESTA FUERA DE NUESTRO CONTROL

6/10 Okay

Lili, df

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno, bonito y barato
Preferiría quedarme en cabo san Lucas creo para la próxima, esta tan cerca de San José q creo vale mas la pena el otro que me quedé, pero cumple con las tres b’s...bueno bonito y barato
Stayed 1 night in Mar 2018
Response from HOTEL PLAZA LOS ARCOS on Apr 13, 2018
GRACIAS LO ESPERAMOS NUEVAMENTE