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Reviews of TownePlace Suites San Mateo Foster City

3 out of 5
TownePlace Suites San Mateo Foster City
1299 Chess Dr, Foster City, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 318 out of 439 reviews" "
Rating 8 - Good. 95 out of 439 reviews" "
Rating 6 - Okay. 16 out of 439 reviews" "
Rating 4 - Poor. 5 out of 439 reviews" "
Rating 2 - Terrible. 5 out of 439 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, competent friendly staff
Stayed 3 nights in May 2024
Response from Db on May 25, 2024
Hello,Thank you for your positive feedback. We hope to see you again when you are back for another visit in the local area.Thank you

10/10 Excellent

Iyad, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Db on Apr 5, 2024
Hello,We appreciate your feedback and hope to see you when you are back in the area.

10/10 Excellent

Marta

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fabulous and convenient
Stayed 6 nights in Mar 2024
Response from Db on Mar 31, 2024
Hello,We appreciate your positive feedback on our survey and hope to see you again when you are in the area.

10/10 Excellent

Maria Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from db on Feb 25, 2024
Hello,We appreciate your fabulous review about our hotel. We hope you stay with us in the near future.Thank you!

10/10 Excellent

Marci

Response from Db on Jan 12, 2024
Hello,We appreciate your kind response. We hope you stay with us in the near future.

10/10 Excellent

Axaykumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Db on Jan 12, 2024
Hello,We appreciate you positive review and hope to see you real soon.

10/10 Excellent

Leslie

Stayed 11 nights in Dec 2023
Response from Db on Jan 12, 2024
Hello,Thanks again for staying with us and appreciate the nice review.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with good value
Hotel is clean, well located, with friendly staffs. Definitely will return again. Beds are very comfortable, but only wish that they are a little larger.
Stayed 5 nights in Dec 2023
Response from Db on Dec 30, 2023
Hello,We appreciate your kind response. We hope to see you when your in the area again.Thank you

8/10 Good

George

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Db on Dec 30, 2023
Hello,We appreciate your feed back about our hotel.We hope to see you in the near future,

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 2 nights in Dec 2023
Response from Db on Dec 30, 2023
Hello,We are glad you enjoyed your stay. We hope you return again soon to our hotel.

10/10 Excellent

Fanle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Db. on Nov 23, 2023
We appreciate your positive response. We hope you visit us again in the near future.Thank you

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Won't return
Despite being one of the newer hotels on the mid-peninsula, this hotel already needs some updates, mostly in the bathroom. Rusting mirror and grunge in the grout around the tub means this hotel has been used a lot! For this reason, we won't choose this hotel again, especially when newer, better-condition hotels are nearby.
Stayed 1 night in Nov 2023
Response from Db on Nov 13, 2023
Hello,We appreciate your feedback about our hotel. We will definitely look into the items you spoke about. We hope give us another try when you are in the area.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TownePlace Suites San Mateo Foster City had outstanding online reviews and it lived up to them. Friendly staff, clean, places to eat within walking distance, a great breakfast.
Stayed 1 night in Nov 2023
Response from Db on Nov 13, 2023
Hello,We appreciate your positive response and hope you will stay with us again when you are in the area.Thank you,

10/10 Excellent

Joy

Liked: Cleanliness, amenities, property conditions & facilities
I recommend this place
Stayed 3 nights in Sep 2023
Response from Db on Nov 7, 2023
Hello,We appreciate your positive feedback on the survey. We hope you stay with us again in the near future.Thank you

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is super clean and new! People at front desk are very friendly. I will go back to stay there soon!
Stayed 1 night in Oct 2023
Response from Db on Oct 15, 2023
Hello,We appreciate your positive feedback about our hotel. We hope you stay with us in the near future.Thank you,

8/10 Good

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice place to stay! There are stores and restaurants very close by. The breakfast had a little something different everyday which was nice. Overall satisfied with my stay here.
Stayed 4 nights in Sep 2023
Response from Db on Oct 13, 2023
Hello,We appreciate your feedback about our hotel. We hope you stay with us again when you are in the area.Thank you

10/10 Excellent

Mandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good property, only item was in the shower, the sliding door was rolling open automatically.
Stayed 2 nights in Oct 2023
Response from db on Oct 8, 2023
Hello,We appreciate your kind response on the survey. We hope to see you when you are back in the area.Thank you,

10/10 Excellent

Sandeep, Madera

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 2 nights in Sep 2023
Response from Db on Sep 13, 2023
Hello,We really appreciate your positive response about our hotel and hope to see you next time when you are in the area.Thank you,

10/10 Excellent

Bev

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of towners
Our daughters and son-in-law stayed while we were in town. We are from Oregon.
Stayed 1 night in Sep 2023
Response from Db on Sep 13, 2023
We really appreciate your positive response about our hotel and hope to see you next time when you are in the area.Thank you,

10/10 Excellent

leila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good place where close to the shopping center and restaurants
Stayed 1 night in Sep 2023
Response from Db on Sep 13, 2023
We really appreciate your positive response about our hotel and hope to see you next time when you are in the area.Thank you,

10/10 Excellent

Emilinda, MORENO VALLEY

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff was very nice. I am most particular about the bathroom and the shower. Most hotels that we've stayed at, the bathtub is usually clogged so you are showering with the water pooling on your feet. Not very clean after all. This hotel, however, is not like that. They have very good pressure on the shower and the water drains well. Overall a very pleasant stay.
Stayed 4 nights in Jul 2023
Response from db on Aug 4, 2023
Hello,We appreciate your nice compliments on our hotelin your feedback. Hope to see you in the near futurewhen you are in the area.Thank you,

6/10 Okay

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not coming back
It wasn’t the best experience I have had. The bed was broken and didn’t know it til we got back from a real nice dinner. The breakfast was mediocre. The comfort of the bed was horrible too. My wife is handicapped and she was in so much pain sleeping on the bed. She barely slept and cried most of the night. I didn’t sleep well at all either. Couldn’t get comfortable either. I think I will stay somewhere else next time. The staff didn’t really care when I told them about our night. They just looked at us and said ok, we will have someone look at the bed after you check out. Really!!!
Stayed 1 night in Jul 2023
Response from DB on Jul 17, 2023
Thank you for your feedback. We hope to take the measures to correct the issues that you experienced. We hope you stay with us in the near future.Thank you,

6/10 Okay

sandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Wrong Room....
I had initially reserved a room with a king bed and was given a room with 2 queens. In speaking with the front desk they told me they didn't have any other room, which ultimately they did. I was told they thought by giving me the 2 beds that it was considered an "upgrade" and somewhat larger space which wasn't the case. In the end I was given a king which has a walk-in shower vs. a tub that I prefer. Also the noise factor coming from the halls seemed to be louder than in other places. The door peephole was broken and the TV screen was too small for that size of a room.
Stayed 1 night in Jul 2023
Response from Db on Jul 17, 2023
Thank you for your feedback. We hope to take the measures to correct the issues that you experienced. We hope you stay with us in the near future.Thank you,

10/10 Excellent

Juliet

Stayed 1 night in Jul 2023
Response from db on Jul 18, 2023
Hello,We appreciate your spectacular revue on our hotel. We hope you come see us again when you are in the area.Thank you,

10/10 Excellent

Tina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good complimentary breakfast.
Stayed 2 nights in Jul 2023
Response from db. on Jul 17, 2023
Hello,We appreciate your positive experience. We hope to see you again when your back in the area.Thank you,

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay would defiantly stay again if ever in the area.
Stayed 6 nights in Jul 2023
Response from db on Jul 8, 2023
Hello,We appreciate your positive feedback. We hope to see you back again when you are in the area.Thank you

10/10 Excellent

Phanu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and very good family stay.
Stayed 1 night in Jun 2023
Response from Db on Jul 4, 2023
Hello,Thank you for your kind response! We hope to see you in the near future.Thank you

8/10 Good

PIERCE

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from Db on Jun 14, 2023
Hello,We appreciate your feedback. Hope to see you again when you are in the area.Thank you

10/10 Excellent

Bishop

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were treated with great kindness
We enjoyed one of the best times ever at this motel - their service was beyond great and I would recommend staying here to anyone and everyone. Thank you so much
Stayed 2 nights in Jun 2023
Response from Db on Jun 14, 2023
Hello,You are delighted you had an enjoyable stay. We hope to see you soon, when you are in the area.Thank you

10/10 Excellent

Jamie

Stayed 1 night in Jun 2023
Response from Db on Jun 4, 2023
Hello,We appreciate your kind response on the survey. We hope to see you again soon.Thank you

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Friendly staff. Accessible to freeway.
Stayed 1 night in May 2023
Response from Db on May 29, 2023
Hello,We appreciate your kind response! Hope to see you again when you are in the area.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Db on May 29, 2023
Hello,We appreciate your positive feedback. We hope to see you when you come back to the area.

10/10 Excellent

Adel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in May 2023
Response from DB on May 19, 2023
Hello,We appreciate your positive feedback. We hope to see you back again in the near future.Thank you

8/10 Good

hari

Stayed 4 nights in May 2023
Response from Db on Jun 4, 2023
Thank you for input. We hope you join us next time your in the area and will turn your experience from a 4 into a 5 score.Thank you

10/10 Excellent

Flavilina, Daly City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from DB on May 19, 2023
Hello,We appreciate your positive feedback. We hope to see you back again in the near future.Thank you

10/10 Excellent

Roger Ferdinand

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from DB on May 19, 2023
Hello,We appreciate your positive feedback. We hope to see you back again in the near future.Thank you

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from DB on May 19, 2023
Hello,We appreciate your positive feedback. We hope to see you back again in the near future.Thank you

10/10 Excellent

Rachel

Stayed 1 night in Mar 2023

10/10 Excellent

Marco

Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from db on Feb 24, 2023
Hello,We appreciate your response and hope to see you again soon!Thank you

10/10 Excellent

Nicole

Stayed 3 nights in Feb 2023
Response from db on Feb 24, 2023
Hello,We appreciate your responce and hope to see you again when you are in the area.Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Clean hotel with mini-kitchen and amazing service
It was an amazing stay particularly the mini-kitchen and we will for sure come back, plus promote to others. Front desk staff should be especially commended, such as Dan, Marina, and the Asian female front desk person who checked us in (apologies for not taking down her name). Even their smiles were very sincere!
Stayed 1 night in Feb 2023
Response from db on Feb 24, 2023
Thank you for your kind words about our hotel and staff. We hope to see you upon your return to the area.Thank you

2/10 Terrible

Airrick

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from db on Feb 20, 2023
Thank you for your response!

10/10 Excellent

linda

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The breakfast buffet was good. Quiet. Open and bright.
Stayed 2 nights in Feb 2023
Response from db on Feb 19, 2023
We are delighted you enjoyed our facilities and hope to have you back soon.Thank you

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
We loved our stay at this hotel. Conveniently located to stores/ food options. The hotel was clean and big. It was in a great area and right off the freeway. The breakfast was great as well! Will definitely be staying here again.
Stayed 1 night in Jan 2023
Response from db on Feb 19, 2023
We are very happy to see you enjoyed our hotel and hope to see you soon.Thank you

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Response from DB on Mar 19, 2023
Hello,We appreciate your positive response. We hope to see you again in the near future.Thank you

8/10 Good

Elizabeth C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, we love the breakfast buffet. There was a big bug crawling on our table in our bedroom which I reported and showed at the front desk. Our first day check in was a little slow like the lady didn’t know the process but we finally got checked in when she called the manager. The staff at the breakfast buffet were very friendly and did excellent jobs. We like staying in this hotel for convenience.
Response from db on Feb 19, 2023
We appreciate the positive response. We hope to see you when you are in the area again.Thank you

8/10 Good

LI HUA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Dec 2022
Response from Db on Feb 19, 2023
Thank you for the kind words about our property. Hope to see you again soon.

10/10 Excellent

MICHAEL

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a safe area, and we were able to walk easily to restaurants for dinner. Has it's own parking lot, and no parking charge.
Stayed 1 night in Nov 2022
Response from Db on Nov 18, 2022
Hello,Thank you for the kind response and hope to see soon!