Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your first stay and found the room nicely appointed and quiet. We're sorry to learn that your second stay was affected by noise from the highway, but we're glad we could accommodate you by allowing an early checkout without charge. For future stays, please let us know in advance if you prefer a quieter room, and we'll do our best to ensure a peaceful and restful experience. We appreciate your understanding and look forward to welcoming you back under better circumstances.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi ann,Thank you for your feedback regarding your check-in experience. We sincerely apologize that it did not meet your expectations. We are committed to improving our service and ensuring that every guest feels welcome from the moment they arrive. We will be retraining our front desk staff to provide a more efficient and friendly check-in process. Your feedback is invaluable in helping us enhance our guest experience, and we hope to have the opportunity to make a better impression during your next visit.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi susan,Thank you for taking the time to share your experience. We are deeply sorry for the inconvenience and frustration you encountered during your stay and in resolving the double charge issue. This is certainly not the level of service we aim to provide. Your feedback highlights serious concerns regarding our reservation and billing processes, as well as the manner in which our staff handled your situation. We will be conducting a thorough review to address these issues, including staff training on proper customer service and effective communication. We will also ensure a more transparent and efficient billing process to prevent such incidents from occurring in the future. Please reach out to us directly at [specific contact information], and we will make every effort to resolve this matter to your satisfaction. Your experience is not reflective of the service we strive for, and we sincerely hope you will give us another opportunity to restore your faith in our hotel.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Veronica,Thank you for your feedback. We're pleased to hear that you found our rooms comfortable and clean, and that our airport shuttle service was convenient for your needs. We appreciate your honesty regarding the areas that need updating, such as the walls, doors, baseboards, and bathtubs, and we are currently planning renovations to address these issues. We're also glad that your car was safe during your long vacation. Your comments help us improve, and we look forward to providing you with an even better experience on your next visit.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi kerry,Thank you for your feedback regarding the property conditions and facilities. We apologize for any issues you encountered during your stay. Your comments are important to us, and we will use them to identify areas where we can make improvements. Please feel free to reach out to us directly with any specific concerns you have, as we strive to provide the best possible experience for all our guests. We appreciate your understanding and hope to welcome you back in the future.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Gerald,Thank you for sharing your concerns with us. We apologize for the inconveniences you experienced during your stay. Regarding the pizza delivery, we understand how frustrating it can be when expectations aren't met, and we will look into improving our options for future guests. We also apologize for any confusion caused by the lack of accurate signage for the lobby and soda/ice area, and we will work on making this information clearer for our guests. Additionally, we are sorry for the late notice of the credit card issue. We aim to provide seamless service and will address this matter with our team to ensure it does not happen again. Your feedback is important to us, and we appreciate you bringing these matters to our attention. If there is anything else you would like to discuss or if you have further feedback, please feel free to contact us directly. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Courtney,Thank you for your feedback regarding your recent stay. We appreciate your observations on our partial remodel and the areas where improvements are evident. We apologize for any inconvenience caused by the wear and tear on the walls and the partial nature of the bathroom remodel. We are continually working to upgrade our facilities, and your comments will help us prioritize our future renovation efforts. We also apologize for the dissatisfaction with our staff and service. This is not reflective of the high standards we strive to maintain. We will review your comments with our team to ensure that we provide the courteous and attentive service that our guests expect and deserve. Your feedback is valuable to us as we work to improve the guest experience, and we hope to have the opportunity to welcome you back in the future!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,Thank you so much for your fantastic review! We are thrilled to hear that you found our hotel to be a great value near SFO. It's wonderful to know that you enjoyed our nicely remodeled rooms, the good size of your room, and the complimentary amenities like free coffee and our early morning shuttle service to the airport starting at 4am. We appreciate your kind comments and hope to have the pleasure of welcoming you back on your next visit to the area! Safe travels!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,Thank you for your kind words! We're thrilled to hear that you found our hotel to be nice. Your satisfaction is our top priority, and we look forward to welcoming you back for another pleasant stay soon!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi sarah,Thank you so much for your delightful review! We're thrilled to hear that you found our hotel to be cute and comfy, with a touch of modern charm. It's wonderful that you enjoyed our atrium with its cozy velvet couches, and we're glad you found the extra shampoos and toiletries convenient. Our team takes great pride in maintaining a clean and inviting atmosphere for our guests. We'd love to welcome you back for a longer stay next time! Our coffee machines are indeed a favorite among our guests, especially for that real cappuccino. Thank you for recommending us, and we can't wait to host you again soon!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi jodi,Thank you for your feedback. We're pleased to hear that you found your room very nice and comfortable during your stay. We understand that the area may have seemed dodgy at night, and we take the safety and well-being of our guests very seriously. We have security measures in place to ensure a safe environment and we appreciate your comments, which help us to continually improve. We hope you had a pleasant overall experience and we look forward to hosting you again soon!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Bien,Thank you so much for your kind words! We're delighted to hear that you had a pleasant overnight stay with us. Cleanliness and guest satisfaction are our top priorities, and we're glad to hear that our team and facilities met your needs. We look forward to welcoming you back if you're in the area again. Safe travels!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Paul,Thank you for your feedback! We're glad to hear that you liked our renovations and found our rooms spacious and clean. We apologize for the noise from the street and the issue with the window closing device. Your comments are valuable to us, and we'll work on improving these aspects to ensure a more comfortable stay for our guests. We appreciate your recommendation and look forward to welcoming you back on your next visit!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Kelly,Thank you so much! We're delighted that you found our hotel beautiful. If there's anything we can do to make your stay even better, please don't hesitate to let us know. We hope to see you again soon! Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Kyung,We're sorry to hear about your experience and appreciate your feedback. We understand the importance of utility items during a stay. We'll look into adding more utility items to our rooms to improve the comfort and convenience for our guests. Please reach out to us directly if there's anything else we can do to make your stay more comfortable in the future.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Firth,Thank you so much for your kind words! We're delighted to hear that you enjoyed our excellent staff and great service. We strive to make every stay exceptional and appreciate your feedback. We look forward to welcoming you back soon!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Liza,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our newly renovated lobby and room. It's great to know that our convenient location and complimentary shuttle service made your stay even better. We love having you as a repeat guest and can't wait to welcome you back again and again! Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Amy,Thank you for your feedback. We're glad to hear you found our hotel clean. We apologize for any inconvenience caused by the lack of facilities. Your comments are important to us, and we'll consider them as we work to improve our offerings. We hope to have the chance to welcome you back in the future. Safe travels!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi JAMES,Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered during your stay. We apologize for the inconvenience caused by the broken refrigerator and the less-than-friendly check-in experience. This is not the level of service we aim to provide. Regarding the continental breakfast, we apologize for any confusion. We'll address this issue with our team to ensure accurate information is provided to our guests. We're glad to hear that you found the room clean and the bed comfortable. Your feedback is valuable to us, and we will use it to improve our services. If you decide to give us another chance, we would love to provide you with a better experience. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Tabot,Thank you for your feedback! We're glad you enjoyed our convenient location close to the airport and the nearby restaurants within walking distance. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Gail,Thank you for bringing these issues to our attention. We sincerely apologize for the inconveniences you experienced during your stay. It's disappointing to hear about the broken closet door, maintenance issues with the toilet, and the safety concern with the metal threshold. This is certainly not the level of experience we aim to provide our guests. Your feedback is valuable to us, and we will address these maintenance issues with our team to ensure they are promptly resolved. We apologize for any discomfort or inconvenience caused. We appreciate your understanding and hope that you will give us another opportunity to provide you with a better experience in the future.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Susan,Thank you for your feedback! We're glad to hear that you found our hotel fairly priced and appreciated our convenient location. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back! Safe travels!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We're delighted to hear that you found our hotel conveniently located in the center of town, with restaurants within easy reach and just a short distance from SFO Airport. Our aim is to provide our guests with a convenient and enjoyable stay, and we're thrilled that our location met your needs perfectly. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Alicia,We're truly sorry to hear about your disappointing experience during your recent stay. Maintaining a high standard of cleanliness and ensuring the functionality of our facilities are non-negotiable aspects of our service, and we regret that we fell short of meeting your expectations in these areas. Please accept our sincerest apologies for the inconvenience and discomfort you endured. We take your feedback seriously and will address the issues you've highlighted with our team to prevent similar occurrences in the future. We understand the importance of a comfortable and safe environment for our guests, and your experience does not reflect the level of service we aim to provide. We would welcome the opportunity to make this right and invite you to reach out to us directly so we can discuss how we can regain your trust.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Tom,We're delighted to hear that you found our hotel to be a great value, especially considering its proximity to SFO airport. Providing excellent value for our guests is one of our top priorities, and we're thrilled that we could meet your expectations. Your satisfaction means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We're thrilled to hear that you found your stay with us surprisingly nice! Providing pleasant surprises and exceeding expectations is what we aim for, and we're delighted that we achieved this during your visit. Your satisfaction is our reward, and we look forward to welcoming you back for another delightful experience in the future. Thank you for choosing our hotel!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi there,We're pleased to hear that you found our hotel to be clean, quiet, and conveniently located near the airport. Ensuring a comfortable and restful stay for our guests is our priority, and we're glad that you enjoyed our comfortable beds. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi June,We're pleased to hear that you had a pleasant overnight experience during your stay with us. Ensuring that our guests feel comfortable and satisfied is our top priority, and we're glad that we could provide you with a positive experience. Your satisfaction is our reward, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Steve,We apologize for any inconvenience caused by the discrepancy in pricing for extending your stay. Providing fair and transparent pricing is important to us, and we regret any misunderstanding that occurred. Your feedback is valuable, and we will review our policies to ensure consistency and clarity for our guests. We understand your decision to stay elsewhere, and we sincerely apologize for any frustration this may have caused. We hope to have the opportunity to regain your trust and welcome you back in the future. Thank you for bringing this matter to our attention.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Erin,We're delighted to hear that you found our hotel to be very clean and that our staff were helpful during your stay. Providing a comfortable and convenient experience for our guests is our priority, and we're glad that you found transportation easily accessible and nearby amenities convenient. We apologize for any inconvenience caused by noise from the car wash, but we're pleased that it did not significantly affect your rest. Your feedback is appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Margaret,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our spacious rooms and found our courtyard seating to your liking. It means a lot that you had a great experience with us and plan to return for your next trip. We'll make sure your next stay is just as pleasant, if not more. If there's anything specific you'd like for your return visit, please let us know, and we'll be happy to accommodate. Looking forward to welcoming you back!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Elaine,Thank you for your feedback. We're glad that you enjoyed our renovated and spacious rooms, and found our location convenient for airport access. However, we regret that the lobby did not meet your expectations and that the street noise affected your stay. We are currently planning upgrades to our common areas to enhance our guests' experience, and we appreciate your patience as we work through these changes. For future stays, we recommend requesting a room on the quieter side of the building. Please let us know if you'd like us to assist with this or anything else for your next visit. We appreciate your feedback, and we hope to welcome you back soon.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi NAOKO,Thank you for your kind words. We're thrilled that you enjoyed our patio and found the hotel's atmosphere open and fresh. It's always a pleasure to hear that our guests appreciate our outdoor spaces and the ambiance we've created. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back for another relaxing visit!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Gary,Thank you so much for your exceptional rating . We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Stephanie,Thank you for sharing your feedback. I'm glad to hear that you appreciated the helpful information about our airport shuttle and enjoyed the convenience of our late-night snacks. It's our goal to make your stay as comfortable as possible, and I'm delighted that these touches enhanced your visit. If you have any other suggestions or feedback on how we can make your stay even better, we would love to hear from you. We look forward to welcoming you back soon, and thank you for choosing us for your stay!Kind Regards,Hotel Aluxor SFOCustomer Care Team