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トレードウインズ ホテルの口コミ

3 out of 5
トレードウインズ ホテル
36-40 London Street, St. Joseph Village, San Fernando, Trinidad

口コミ

8.6

非常に良い

評価 10 - 173 件の口コミ中 79 件が非常に良い" "
評価 8 - 173 件の口コミ中 62 件が良い" "
評価 6 - 173 件の口コミ中 22 件が普通" "
評価 4 - 173 件の口コミ中 8 件が不満" "
評価 2 - 173 件の口コミ中 2 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.8/10

設備とサービス

8.4/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

MARIAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 8 泊滞在

8/10 (良い)

Adrian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Safe and quiet area, housekeeping were very friendly, and rooms were comfortable. The pool was abit small and located around the resturant that allows non hotel guests so it was abit awkward using it.
2024 年 5 月に 2 泊滞在
Deliaからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for your review...we appreciate your feedback

10/10 (非常に良い)

Amanda

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a wonderful stay we will be back!
2024 年 5 月に 3 泊滞在
Deliaからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you so much for the positive feedback!

8/10 (良い)

Shawndell

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
The pool is not for children. It's basically 5ft deep end to end. I asked if they could drain out 1.5 ft of water since NO ONE used the pool for our entire time there. I have 4 small children with me and was looking forward to the onsite pool, of course the request was denied. Other than that nice location and wonderful staff, except the one that clearly does not know the hotel offers roll away beds and told me they have no such accommodation amenity. Three days later I get a knock at my door asking if I still need the roll away bed.
2024 年 3 月に 2 泊滞在
Deliaからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for your response

10/10 (非常に良い)

Shawndell

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location and service, no pool for kids.
2024 年 3 月に 3 泊滞在
Deliaからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for your review. Really appreciate the positive Feedback. So sorry but the pool area is small and we are unable to add another pool for kids.

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It's my 3rd time staying there and the service is 5 star everytime
2024 年 3 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2024 年 4 月 4 日)
Thank you for your review really appreciate it!

6/10 (普通)

Allan

2024 年 2 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your feedback.

10/10 (非常に良い)

Candice

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall pleased
2024 年 2 月に 3 泊滞在
Deliaからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for your positive review. Hope you come to visit us again!

10/10 (非常に良い)

Mel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Facilities were very clean and plenty of space in the room. Staff were welcoming and friendly. Visible security at the upstairs entrance by the back through the night made me feel very safe. Great choice of food and the standard was very high. Many locals come in to eat which is a sign that the food is great quality. The pool was also very clean and the hotel provides a great taxi driver if needed. Overall a very enjoyable stay
2024 年 3 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for your positive feedback! Really appreciate and will let the staff know!

10/10 (非常に良い)

Marcia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for your positive review and are so glad you enjoyed your stay here. Hope you come visit us again!

6/10 (普通)

Avion

2024 年 2 月に 2 泊滞在
Deliaからの返信 (投稿日 : 2024 年 2 月 26 日)
HI thank you for your review ... appreciate it very much!

10/10 (非常に良い)

Glenroy n

2024 年 2 月に 2 泊滞在
Deliaからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for your rating! Really appreciate it!

10/10 (非常に良い)

Denise

良かった点 : スタッフとサービス
2024 年 1 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for your positive feedback! We really appreciate it and hope you come back sooner than later!

10/10 (非常に良い)

Urich

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 14 泊滞在
Deliaからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you so much for your review and hope to see you soon again...!

10/10 (非常に良い)

Juliet、Bethlehem

出張
良かった点 : 設備とサービス、施設のコンディションと設備
Property was well kept and set up was convenient. Restaurants were on premises and breakfast was tasty. Rooms were clean but need a bit updating. I will visit this property again.
2024 年 1 月に 2 泊滞在
Deliaからの返信 (投稿日 : 2024 年 2 月 7 日)
Thank you for your review! We have been upgrading rooms and the property since 2023 and are hoping by 2025 for all upgrades to be done.

10/10 (非常に良い)

Anil

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was excellent!
2024 年 1 月に 3 泊滞在
Deliaからの返信 (投稿日 : 2024 年 1 月 18 日)
So glad your stay was enjoyable! Hope you visit us again.Thank you for your review ....really appreciate it!

10/10 (非常に良い)

Alicia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 11 泊滞在
Deliaからの返信 (投稿日 : 2024 年 1 月 13 日)
Thank you for your review! We Really appreciate it!

10/10 (非常に良い)

DAVID

2023 年 12 月に 7 泊滞在
Deliaからの返信 (投稿日 : 2024 年 1 月 13 日)
Thank you for your review!

8/10 (良い)

Diana

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Generally clean and well presented and maintained although there was a persistent musty odor in our room, possibly due to old pipes? Room was very spacious. Would definitely stay at the hotel again. Friendly, helpful staff especially Raj, Barman at Trellis who was super helpful and very engaging. Also, special acknowledgement and very grateful to a lovely man Nigel for a fantastic taxi service involving daily transfers from the hotel to the National Aquatic Center which made our stay in Trinidad smooth.
2023 年 12 月に 5 泊滞在
Deliaからの返信 (投稿日 : 2023 年 12 月 27 日)
Thank you for your review!Will let Raj and Nigel know!Merry Christmas and Happy New Year!

10/10 (非常に良い)

Chase

2023 年 12 月に 3 泊滞在
Deliaからの返信 (投稿日 : 2023 年 12 月 27 日)
Thank you for your review!!Merry Christmas and Happy New Year!

4/10 (不満)

Mark

グループ旅行
気になった点 : スタッフとサービス、設備とサービス
Like the fact we could purchase beverages and sundries from the in-house shop and consume by the pool. Thereby making a significant saving from the bar. It was a shame that this only applied until 6pm. On the downside there are only two sun beds and whilst space is limited this is restrictive.
2023 年 12 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2024 年 2 月 7 日)
Sorry that you did not enjoy your stay!

8/10 (良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Strange location but nice place
Staff were particularly friendly and helpful. The hotel has good facilities and apart from a rather noisy AC everything worked. Nice big bed. It’s rather strangely located in the middle of a quiet residential suburb. We walked from the hotel to San Fernando hill, which was fine. Nothing else within walking distance, that we found, except a good Chinese restaurant.
2023 年 12 月に 2 泊滞在
Deliaからの返信 (投稿日 : 2023 年 12 月 27 日)
Thank you for your review!Merry Christmas and Happy New Year!

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were courteous and they provided excellent customer service.
2023 年 12 月に 7 泊滞在
Deliaからの返信 (投稿日 : 2023 年 12 月 14 日)
Thank you for your positive feedback will let the staff know!

8/10 (良い)

Dwayne

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There were not a lot of places to go without a drive.
2023 年 11 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2023 年 12 月 14 日)
Thank you for your rating of 4 and yes our hotel is located in a quiet residential area and as such a car is recommended.

8/10 (良い)

Beverly

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good service, pleasant staff.
2023 年 11 月に 7 泊滞在
Deliaからの返信 (投稿日 : 2023 年 12 月 14 日)
Thank you for your positive feedback will let the staff know!

10/10 (非常に良い)

Allison

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 8 泊滞在
Deliaからの返信 (投稿日 : 2023 年 12 月 27 日)
Thank you For your review!Merry Christmas and Happy New Year!

10/10 (非常に良い)

jaeho

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在
Deliaからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you so much for the positive review...really appreciate!

8/10 (良い)

Allan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved my stay at Tradewinds. Had a couple issues which was quickly rectified. Customer service top notch. The Trellis has amazing service and good!!!
Deliaからの返信 (投稿日 : 2023 年 10 月 25 日)
Thank you and so glad you were well taken care of!!

10/10 (非常に良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay always!!! Staff was the best!!
2023 年 9 月に 5 泊滞在
Deliaからの返信 (投稿日 : 2023 年 10 月 25 日)
Thank you so much will let them know!!!

10/10 (非常に良い)

Martin

2023 年 9 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2023 年 10 月 25 日)
Thank you for your positive feedback!

10/10 (非常に良い)

warren

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 9 月に 3 泊滞在
Deliaからの返信 (投稿日 : 2023 年 9 月 27 日)
Thank you of your positive feedback...really appreciate it !

10/10 (非常に良い)

Donald

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A little gem in southern Trinidad
My experience was great. Clean and friendly staff. The only issue is that with the complimentary breakfast, there was some items on the menu you had to pay an extra charge for
2023 年 9 月に 3 泊滞在
Deliaからの返信 (投稿日 : 2023 年 9 月 20 日)
Thank you for your positive review...greatly appreciated!

2/10 (非常に不満)

Maria N

2023 年 8 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2023 年 9 月 20 日)
We are very sorry that you did not enjoy your stay...please let us know how we can improve our services.

6/10 (普通)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
overall nice and some unique special charms but the toilets didn't work well and there was not an onsite skilled plumber. The location seems a bit awkward as you have to drive into many small roads to reach it but the taxi and local folks know how to get there. There's an unsightly abandoned building across the road which should either be acquired or demolished. The place is not structured for persons with wheelchairs. Lot of stairs and no elevators. An opportunities to improve. Breakfast at Trellis restaurant was awesome!
2023 年 7 月に 7 泊滞在
Deliaからの返信 (投稿日 : 2023 年 8 月 29 日)
Thank you for your review....appreciated the feedback.Will check on the issues you mentioned!

8/10 (良い)

Keith Alan

良かった点 : 清潔度、施設のコンディションと設備
Hotel is quiet yet there is always activity by the restaurant are
2023 年 8 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2023 年 8 月 19 日)
Thank you for your review! Glad your enjoyed your stay!

8/10 (良い)

Rohan

2023 年 7 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2023 年 9 月 2 日)
Thank you for your review!

8/10 (良い)

Leonard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2023 年 8 月 5 日)
Thank you for your positive feedback! Really appreciate!

10/10 (非常に良い)

Alicia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
An absolute pleasure to stay here. Everything up to mark with many options for breakfast choices - all complimentary. Tradewinds Hotel is the owner of Puff-Stuff, a bakery with the best baked goods in town. As you check into the hotel you are handed Wi-Fi passscodes, key cards to your room, two pastries from Puff-n-Stuff and information on the gym, restaurants, pool and mini-mart schedule. Tradewinds is centrally located so it’s easy to travel to various places - Gulf City Mall, Chaguanas Market, C3 Mall, and even Maracas Bay. We had a delightful time at this hotel. Will definitely stay here during future visits.
2023 年 7 月に 6 泊滞在
Deliaからの返信 (投稿日 : 2023 年 8 月 2 日)
Thank you for your positive review...! Take care and have a great day!

8/10 (良い)

cedric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No complementary drinking water. For breakfast if you order 2 items then 2nd item you have to pay for. There is no breakfast buffet.
2023 年 7 月に 6 泊滞在
Deliaからの返信 (投稿日 : 2023 年 7 月 24 日)
Dear Mr. Cedric,Thank you for your review. Unfortunately we do not offer complimentary water at our hotel. We do offer complimentary breakfast but not buffet. Buffet breakfast is no longer done as it was too much wastage of food...and after Covid the cross contamination was a big concern for guests. As such we decided to serve breakfast via our menu.

10/10 (非常に良い)

David

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2023 年 7 月 24 日)
Thank you for your positive review!

8/10 (良い)

Melvin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 6 泊滞在
Deliaからの返信 (投稿日 : 2023 年 7 月 17 日)
Thank you for your positive feedback!

10/10 (非常に良い)

Gale

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Experience of a Lifetime
Our stay at the Tradewinds Hotel San Fernando was a great. The rooms were large, very clean, comfortable and was beyond our expectations. The staff was friendly, and the breakfast was exceptional . Definitely, will spread the word about this hidden treasure, and we will be back.
2023 年 6 月に 3 泊滞在
Deliaからの返信 (投稿日 : 2023 年 7 月 17 日)
Thank you for your positive feedback!

8/10 (良い)

Mark

良かった点 : 清潔度、施設のコンディションと設備
Room was good value for money but food and drinks were very very expensive for the standard.
2023 年 6 月に 2 泊滞在
Deliaからの返信 (投稿日 : 2023 年 7 月 17 日)
Thank you for your feedback!

10/10 (非常に良い)

Addland

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very comfortable,loved dining access.Loved tropical atmosphere
2023 年 5 月に 5 泊滞在
Deliaからの返信 (投稿日 : 2023 年 5 月 16 日)
Thank you for the positive Feedback really appreciate it!

6/10 (普通)

Devin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The breakfast selection was small
2023 年 5 月に 7 泊滞在
Deliaからの返信 (投稿日 : 2023 年 5 月 16 日)
Thank you for your feedback. We are in the process of changing up and adding more items to our menu. Pleas note we are a small restaurant and to carry too much variety or even buffet is a lot of wastage and hence for the smaller menu. Hopefully the new additions and changes to the entire menu will help.

6/10 (普通)

Shamid、Forest Hills

カップルで旅行
良かった点 : 清潔度
The front desk area takes the life out of a vacation mode. Dark, dingy and depressing are words that expresses how we felt. Absolutely no energy or typical Trinidadian friendliness from the staff. The room was almost basement level with a terrible window shade and a curtain on a broken rod behind it, the view of a stairway and cars on the street was very depressing. The pool area is always set up for dining so the one thing that could make up for the things that are lacking is made to feel very uncomfortable for the paying hotel guests. Set up lounge chairs during the day for guests and after pool closes go ahead and set up night time dining...that simple. At checking in offer your guests a printed list of tours that you can assist with bookings instead of a random phone number from some guy and a website to look at. Let the hotel occupants know about your facilities, offer reservations for dining and especially for special entertainment nights. Saving grace are the staff and food at the two restaurants on property. Tenisha and Karina at Trellis and the entire staff at Bottles and Bites especially Janelle and Curvin are the perfect example of what one expects in the Hospitality Industry. Going above and beyond to offer a wonderful dining experience created some great memories for us. We spent a lot of time on property and there's so much potential to be a great overall experience but it seems like complacency by Hotel management has set in.
2023 年 4 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2023 年 5 月 7 日)
Dear Sir,Thank you for your review. We are sorry that your stay was not enjoyable. I do remember you and I wish you had come to us personally to let us know that your stay was not satisfactory.The hotel and restaurant are owned and run together as one business and the effort we put into the hotel is the same as the restaurant.I was actually at the front desk when you asked about the tours and they did direct you to the tour website visittnt.com which has all the tours (trusted and reliable ones and which are also approved by the Tourism Ministry) available in Trinidad. We use this information for all our guests as we try to promote all business in Trinidad and Tobago. All tour information is online now but we will try to get brochures to keep at the desk for easier convenience. The front desk also recommended a driver - a driver who has provided exceptional service to our establishment for the last 10 years and who we trust with all our customers. You did say that you wanted something to do so we provided the information needed. We are so sorry that your room was also not acceptable but we would have been able to move you to a higher floor with a view if you had requested.I have shared this information with the staff at the hotel and I have enquired if you did request to move or had any issues. They said you were both so happy and friendly during your stay and had no inclination of your dissatisfaction. Please in future, always let the staff know if you are unhappy about something and it will be fixed - because that's the only way we can provide the best service needed.Thank you again for your feed back and we will try our best to improve on our service at our hotel.

10/10 (非常に良い)

CHRISTIAN

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 7 泊滞在
Deliaからの返信 (投稿日 : 2023 年 5 月 18 日)
Thank You for your rating! Appreciate the positive feedback!

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loved my stay here
I enjoyed my stay at Tradewinds hotel. Friendly staff, great food and remarkable cleanliness.
2023 年 4 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2023 年 4 月 21 日)
Thank you for your positive feedback. We really do appreciate it!

10/10 (非常に良い)

Natasha S

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 2 泊滞在
Deliaからの返信 (投稿日 : 2023 年 5 月 3 日)
Thank you for your positive feedback!Really appreciate!

10/10 (非常に良い)

milton

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Easy accessibility to the different areas. Spacing very well thought out. Extra accommodation on my floor to sit quietly outside of my room. Excellent care of my room. Pleasant, cooperative staff.
2023 年 3 月に 4 泊滞在
Deliaからの返信 (投稿日 : 2023 年 3 月 27 日)
Thank you for the positive feedback really appreciate the review...will let the team know!