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Reviews of Holiday Inn Express San Clemente N – Beach Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express San Clemente N – Beach Area, an IHG Hotel
San Clemente, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 1001 reviews" "
Rating 8 - Good. 259 out of 1001 reviews" "
Rating 6 - Okay. 59 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ana

Traveled with partner
Liked: Amenities
Cleanliness, location, friendly.
Stayed 1 night in May 2024

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night in a pinch and was pleasantly surprised. It was clean, friendly staff, comfortable rooms, hot water and good water pressure. Would stay again.
Stayed 1 night in May 2024

4/10 Poor

Mercy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is older and needs updating. Our room had stains on the carpet that looked to be blood. Good size stains, not just droplets. Our bathroom was missing a shower curtain and maintenence did come and supply it relatively quickly, it was still an inconvenience. The sound from the room above us was really loud. Every move they made could be heard. Our second night the event center had been rented out for some sort of party or reception and the attendees, who were not staying at the hotel just there to attend the party, were wandering the hotel, using the lobby bathrooms and lounge areas. Many of them were severally intoxicated and roamed the halls well into the night. The only plus was that the beds were comfy. I'd only go back if Motel 6 was the only other option.
Stayed 2 nights in May 2024

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeepers were very helpful and friendly!
Stayed 1 night in May 2024

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and moderate price
Stayed 1 night in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm
Stayed 1 night in May 2024

10/10 Excellent

Anelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, very nice and clean. Beautiful area
Stayed 1 night in Apr 2024

10/10 Excellent

Brice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were excellent. Soft sheets. Comfortable bed and pillows. Great breakfast.
Stayed 5 nights in Apr 2024

10/10 Excellent

Dinesh

It’s conveniently located next to highway, shopping plaza and San Clemente Outlet Mall. It has great breakfast and very friendly staff!
Stayed 2 nights in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 5 nights in Apr 2024

10/10 Excellent

Dr. Laurence, Laguna Woods

Business traveler
Liked: Staff & service, property conditions & facilities
Very clean; professionally operated
Stayed 1 night in Apr 2024

8/10 Good

Liliann

Stayed 1 night in Mar 2024

8/10 Good

Michel E, Boston

Liked: Cleanliness
Stayed 5 nights in Mar 2024

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean but breakfast was bland. Wish there were more fresh options - very limited fruit. Check in was easy and staff were friendly. Water was terrible but probably just the area!
Stayed 2 nights in Mar 2024

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast
Stayed 1 night in Mar 2024

8/10 Good

Beth, Felton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lights are terrible. They are eco friendly but a bit harsh on the eyes. In addition the noise between levels was annoying. We were on the first floor. There was a continuous pounding of feet overhead.
Stayed 1 night in Mar 2024

10/10 Excellent

Mayumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stuff was very friendly and nice. We enjoyed our stay very much.
Stayed 1 night in Mar 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Patrick on Apr 1, 2024
Thank you Guillermo for the rating. We appreciate for staying at the Holiday Inn Express in San Clemente.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
thx
Stayed 1 night in Mar 2024
Response from Patrick on Mar 23, 2024
Thank you Douglas for rating. We are glad that we were able to meet your satisfaction as we are always committed to do our best to provide a very positive guest service to every guest. We hope to welcome you back in the future.

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything went well the host turned on the outside fireplace for us at night where we enjoyed a fire, my blue tooth speaker and we had some drinks we brought with us. walls were a little thin, balcony was nice but not furnished a couple of chairs and small table would be a nice touch.
Stayed 1 night in Mar 2024
Response from Patrick on Mar 23, 2024
Hi Mario, thank you for the review! we appreciate for staying with us and we are glad that we were able to meet your satisfaction. We are always committed to do our best to provide a very positive guest service to every guest and any feedback will be passed on to management.

10/10 Excellent

Eunice

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. I liked the room was very clean and they clean it daily, the only thing i dining enjoyed was that you could hear everything from the hallway and whatever noises upstairs or the rooms above.
Stayed 2 nights in Mar 2024
Response from Patrick on Mar 23, 2024
Thank you Eunice for the review and we value your feedback. We appreciate for staying with us at the Holiday Inn Express. Any feedback will be passed on to management because we are always committed to do our best to provide a very positive guest service to every guest.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel cleaning staff was super approachable and accommodating. Highly recommend.
Response from Patrick on Mar 22, 2024
Thank you Richard for the review; we appreciate for staying with us and we are glad that we were able to meet your satisfaction. We are always committed to do our best to provide a very positive guest service to every guest.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice surprise for a quick 1 night stay. Hotel was clean, staff was friendly and the beds were really comfortable! Love the pillows!
Stayed 1 night in Mar 2024
Response from Patrick on Mar 22, 2024
Thank you Jennifer for the review; we appreciate for staying with us and we are glad that we were able to meet your satisfaction. We are always committed to do our best to provide a very positive guest service to every guest.

10/10 Excellent

Sadie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front office staff.
Stayed 1 night in Mar 2024
Response from Patrick on Mar 22, 2024
Thank you Sadie for the review; we appreciate for staying with us and we are glad that we were able to meet your satisfaction. We are always committed to do our best to provide a very positive guest service to every guest.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful, staff friendly and professional. Room was amazing, extremely comfortable beds, clean and welcoming. Definitely would return again.
Stayed 1 night in Mar 2024
Response from Patrick on Mar 22, 2024
Thank you Wendy for the review; we appreciate for staying with us and we are glad that we were able to meet your satisfaction. We are always committed to do our best to provide a very positive guest service to every guest.

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Poor desk associate
Good overall but front desk associate was not helpful
Stayed 4 nights in Feb 2024
Response from Patrick on Apr 1, 2024
Thank you Richard for the review and feedback. We appreciate for staying at the Holiday Inn Express.

10/10 Excellent

Yongde

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dated and pricy. Breakfast is good. Parking is safe.
Stayed 1 night in Feb 2024
Response from Patrick on Mar 3, 2024
Thank you for the review and feedback. We appreciate for choosing Holiday Inn Express San Clemente.

10/10 Excellent

Rafael

Stayed 1 night in Feb 2024
Response from Patrick on Mar 3, 2024
Thank you Rafael!

10/10 Excellent

Artem

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time at Holiday Inn Express in San Clemente. The room was clean and quiet, which I loved. Breakfast was good. It's only a 5-minute drive to San Clemente beach, which was awesome. Everything was nice, and I'd definitely stay there again!
Stayed 2 nights in Feb 2024
Response from Patrick on Mar 3, 2024
Thank you Artem for the review; we are pleased to know that you had an enjoyable stay. We hope to welcome you back in the future.

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Patrick on Feb 23, 2024
Thank you so much for the review Justin.

10/10 Excellent

Ariela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Patrick on Feb 26, 2024
Thank you for the rating Ariela!

10/10 Excellent

Brittney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and service
Stayed 7 nights in Dec 2023
Response from Patrick on Feb 26, 2024
Thank you kindly for the review. We had the pleasure of serving you and we hope to welcome you back in the future.

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Patrick on Feb 26, 2024
Thank you so much for the rating Amelia. We had the pleasure of serving you and we hope to welcome you back in the future if you visit San Clemente again.

10/10 Excellent

Karen N.

Stayed 2 nights in Feb 2024
Response from Patrick on Feb 26, 2024
Thank you for the review Karen and we appreciate for choosing Holiday Inn Express during your stay in San Clemente.

6/10 Okay

Daniel

Business traveler
Disliked: Staff & service, property conditions & facilities
My key card failed 3 different times, locking me out of my room. The website advised “parking included”; but I was charged for parking.
Stayed 2 nights in Feb 2024
Response from Patrick on Feb 26, 2024
Thank you for the review Daniel and we apologize for the inconvenience with your key card; we updated our key cards so there won't be any issues anymore. Also, parking was not included; it is 5 per day for overnight parking.

10/10 Excellent

Andrijana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is something else! I highly recommend it, because of the very helpful staff, the tasty breakfast, comfortable bed, cleanliness was top notch, pool was great. If you don't have a car from this hotel it is walkable to the famous bars like Los Molinos (15 min walk) and the San Clemente Trolley is also passing there. Would come back here!
Response from Patrick on Feb 26, 2024
Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed your stay at Holiday Inn Express in San Clemente. We give our best to accommodate every guest's satisfaction, and it is always rewarding to know when we have succeeded. We hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Patrick on Feb 26, 2024
Thank you kindly for the rating.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Stayed 1 night in Jan 2024
Response from Patrick on Feb 26, 2024
Thank you kindly for the review.

10/10 Excellent

Sumithra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with cleanliness, comfortable bed, extent of breakfast offered.
Response from Patrick on Feb 26, 2024
Thank you so much for your review and we are pleased that you enjoyed your stay! We hope to welcome you back in the future.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Patrick on Feb 26, 2024
Thank you Kimberly for the positive rating. We appreciate your staying with us during your visit to San Clemente.

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon parking our vehicle, the parking lot, building, and area were well kept and clean. The fragrance in the lobby was fresh & clean. The decor and furnishings were up to date. The room was clean, the bed comfortable, and the furnishings up to date. We loved how there was extra ports to charge our devices and beside outlets by the night stands. It's great for people like us who have to sleep with CPAP's. We were overall pleased!
Stayed 4 nights in Jan 2024
Response from Patrick on Feb 26, 2024
Hi Natalie, thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed your stay at the Holiday Inn Express San Clemente. We look forward to welcoming you back in the future for another wonderful stay.

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept and clean
Stayed 3 nights in Jan 2024
Response from Patrick on Feb 26, 2024
Thank you kindly for the review. We appreciate for staying with us during your visit to San Clemente.

8/10 Good

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to find as it is behind a shopping center. Completely remodeled. Beds are soft foam so they provide little back support. Breakfast was good.
Stayed 1 night in Jan 2024
Response from Patrick on Feb 26, 2024
We sincerely appreciate the review and thank you for taking the time to share your feedback with us.

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Patrick on Feb 14, 2024
Thank you so much for choosing Holiday Inn Express San Clemente. We appreciate the review!

8/10 Good

Nathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Great hotel, The Staff are great, rooms are clean and well equipped. The room did suffer from loud AC and road noise
Stayed 7 nights in Jan 2024
Response from Patrick on Feb 14, 2024
Thank you for the review and feedback Nathan.

10/10 Excellent

kehsiung

Stayed 1 night in Jan 2024
Response from Patrick on Feb 14, 2024
Thank you so much for choosing Holiday Inn Express San Clemente. We appreciate the review!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Patrick on Feb 14, 2024
Glad you enjoyed your stay Jose. Thank you for staying with us and for the review.

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Patrick on Feb 14, 2024
Glad you enjoyed your stay, Ruben. Thank you for staying with us and for the review. We hope to welcome you back in the future.

8/10 Good

Sue

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently our family’s go to when we are in the area
Stayed 2 nights in Dec 2023
Response from Patrick on Feb 14, 2024
Thank you for the review and we appreciate for choosing Holiday Inn Express San Clemente. We look forward to welcoming you back again.