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Reviews of Motel 6 San Bernardino, CA - North

2 out of 5
Motel 6 San Bernardino, CA - North
1960 Ostrems Way, San Bernardino, CA

Reviews

5.6
Rating 10 - Excellent. 140 out of 772 reviews" "
Rating 8 - Good. 120 out of 772 reviews" "
Rating 6 - Okay. 144 out of 772 reviews" "
Rating 4 - Poor. 124 out of 772 reviews" "
Rating 2 - Terrible. 244 out of 772 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Vidal

Stayed 2 nights in Aug 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Vidal, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith #Team6

2/10 Terrible

Stefany

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The reviews about this place check out. Super dirty and it smelled disgusting like a combination of smoke and some product trying to mask it. Keep in mind I asked for a non-smoking room and the room still had an ashtray and it smelled horrible. The bathroom was an abomination, completely dirty! The bedsheets still had blood stains on them and burned holes in them. They also felt dusty and unsanitary. The AC unit worked but it was very dirty. The towels are a disgrace at this place. There were random hairs everywhere and the floors were not very clean.
Stayed 2 nights in Aug 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Stefany, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith #Team6

2/10 Terrible

Arvic

Stayed 2 nights in Jul 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Arvic, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith #Team6

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean
Stayed 2 nights in Jul 2021
Response from Brand Experience Team on Aug 10, 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
Room smelled like puke when we checked in.
Stayed 1 night in Jul 2021
Response from Brand Experience Team on Aug 10, 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okay

WENDY

Business traveler
Okay for short stay
My stay was okay, just one night for work close by. Hotel very close to fwy but was quiet. The room smelled like dirty feet 😯
Stayed 1 night in Jul 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Wendy, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Lilith #Team6

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is run down and disgusting. I know it’s a motel 6 but woooww. Right off the bat, we get to our room, and no towels, soaked brown toilet paper, no cups, no soap. Complete disaster.
Stayed 2 nights in Jul 2021
Response from Brand Experience Team on Aug 10, 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. Lilith #Team6

4/10 Poor

Marie

Liked: Room comfort
Disliked: Staff & service
Bad organization
No toilet towels had to wait to check in till 630 even though reservation for 3 had to wait for deposit till manager
Stayed 1 night in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Marie, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has roaches and the doors and walls are missing pieces
Stayed 2 nights in Jul 2021
Response from Brand Experience Team on Aug 10, 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Poor

Candice

Traveled with group
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Candice, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon! Lilith #Team6

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Vanessa, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith #Team6

2/10 Terrible

Gianni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t book this hotel!!
My husband and I have been in many hotels. However this motel 6 was so far the worst experience we had! First, we paid an extra $20 for early checking, which was fine, but we were expecting a clean room and wasn’t at all! Our bed wasn’t ready, the floor was clear dirty and we saw cat litter, used floss. We call the front desk to make our bed (we had nothing, no sheets, cover pillows) and they sent a younger guy that left all bedding to us to make the bed, he said he wasn’t a house keeper (????) how we pay a hotel and extra for early checking but we don’t receive the minimum for the staying? This was unacceptable!
Stayed 1 night in Jul 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Gianni,, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest. This is not our standard, and we take reports of this nature very seriously. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Brand Experience Team on Aug 10, 2022
We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith #Team6

4/10 Poor

Gustavo

Traveled with group
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Gustavo, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon! Lilith #Team6

2/10 Terrible

Alejandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy
My reservation was cancelled. I called the hotel number of times to speak to someone regarding my reservation and couldn’t get in contact until 10:45pm. Then was told my reservation was cancelled.
Stayed 1 night in Jul 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Alejandra, Thank you for sharing your review. We would like to apologize for the inconvenience or misunderstanding that may have occurred during your recent stay with regard to your reservations issues. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us. Lilith #Team6

2/10 Terrible

Verified traveler

Stayed 2 nights in Jul 2021
Response from Brand Experience Team on Aug 10, 2022
We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Carina

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE EXPERIENCE.
HORRIBLE EXPERIENCE. We got to our hotel to check in & the person at the front desk said that our hotel room had been canceled. I never cancelled the reservation. They had no double bed rooms left & we were made to buy a room with ONE BED, when there was 4 people. Definitely not using hotels.com ever again!!
Stayed 1 night in Jul 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Carina, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This place is horrible was a lot of people hanging out even staff music all night people fighting was bugs just all around horrible
Stayed 1 night in Jul 2021
Response from Brand Experience Team on Aug 10, 2022
Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon. Lilith #Team6

2/10 Terrible

Mike

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible.they don't clean rooms until after you move out.was there 3nites without housekeeping.never go there..
Stayed 3 nights in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Mike, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Jennifer, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith #Team6

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I made the reservation for my brother, he was happy with his stay.
Stayed 3 nights in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
Thank you for the wonderful review! We are glad he enjoyed his stay! Lilith #Team6

4/10 Poor

aisha

Traveled with family
Stayed 2 nights in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Aisha, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith #Team6

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are not friendly very nosy not helpful and the property is disgusting
Stayed 1 night in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6

2/10 Terrible

Roxanne

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Roxanne, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon. Lilith #Team6

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith #Team6

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Maria, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon! Lilith #Team6

2/10 Terrible

Pablo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Pablo, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith #Team6

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I normally don’t write reviews but the place was Terrible, a bunch of homeless around the area. I did not feel safe, and definitely not a safe environment for children. The place was not clean at all. Smelled a lot like cigarettes even the towels had the stench of cigarettes. Just writing this for anyone that’s looking for a place to stay definitely would not recommend. Nothing like they have on the pictures. What really triggered me was that a place like this would ask for a $50 deposit fee and cash only! 😒 definitely not worth it !
Stayed 1 night in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
We’d like to apologize for falling short where safety is concerned. The safety of our guests is our highest priority, so rest assured we’re giving this the attention it deserves. Lilith #Team6

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hope you did not charge me for a stay that I did not stay at
Stayed 1 night in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pick another Motel 6
This has been one the worst more 6 I have ever stayed at
Stayed 1 night in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
Thank you for the wonderful review! Lilith #Team6

2/10 Terrible

Rayshelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Rayshelle, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Lilith #Team6

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excuse me, sir?
Upon check in the clerk said, “there’s nothing wrong with the room” multiple times, “It smells a *little* like smoke but there’s nothing wrong with it.” I was hard-up for a room so I took it. After entering the room I pulled back the cover to expose the sheet and flipped the pillow. There on the pillow was a good-sized earwig that didn’t budge (are you used to this?) and a well-stained sheet. I returned to the front desk where there stood four others complaining about housekeeping. It took an hour to receive my refund. I slept in my car in the parking lot because it was cleaner.
Excuse me, sir? Checkout was at 11.
Probably not coffee or tea.
Stayed 1 night in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Robert, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith #Team6

2/10 Terrible

Dale

Disliked: Staff & service, property conditions & facilities
Motel 6 never again!
Next to a loud freeway,they demanded a 50 dollar cash deposit after charging my card . Ice machine only by office, shower has very little water pressure door has been kicked in and screwed together hard to close homeless are on stairways
Stayed 1 night in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Dale, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us. Lilith #Team6

2/10 Terrible

Robyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No more SB motel 6
The front desk attendee was not friendly at all. She didn't give me a parking pass to avoid towing. The room had debris all over the floor including the bed. There was no remote and there was no curtains for the shower. When they switched my room the drain plug didn't have a cover. The floor was dirty also. Plus I found a roach!
Stayed 1 night in Jun 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Robyn, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith #Team6

6/10 Okay

Nancy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Diry floor
Floor dirty try to keep my deposit
Stayed 2 nights in May 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Nancy, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

6/10 Okay

Kimberly

Stayed 1 night in May 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Kimberly, Thank you for positively rating your stay! Lilith #Team6

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Brand Experience Team on Aug 10, 2022
We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
This place is totally understaffed and mismanaged. Rooms are not cleaned befire check in time thus you have to wait 30-40 minutes to receive a room. There all kinds homeless and street people hanging around. In a word ghetto. It's definitely asketchy placenot suitable for familiues.
Stayed 1 night in May 2021
Response from Brand Experience Team on Aug 10, 2022
On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6

4/10 Poor

ELLA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room’s a/c was inoperative and you can tell, it’s been deferred for a long time. The cash deposit taken at the desk with no deposit is sketchy. That’s a first. No ice? I think it’s time for ice. My husband, with a disability making him unable to walk was denied restroom use- for 40 minutes.
Stayed 1 night in May 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Ella, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Cynthia, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith #Team6

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
T
Stayed 1 night in May 2021
Response from Brand Experience Team on Aug 10, 2022
Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon! Lilith #Team6

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad customer service. Met with 50$ "Cash only" deposit. There was clearly a card reader behind the counter. Seem
Stayed 1 night in May 2021
Response from Brand Experience Team on Aug 10, 2022
On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service
First off the room wasn’t ready til a hour after I arrived. The room was not fully clean, dirty sheets with a awful smell. You could tell the place don’t get dusted the brown cabinets showed all the dust bunnies. Found old dusty sock on shelves. Under bathroom sink was a big hole in wall with towels shoved in it. Fridge was not plugged in so they brought a orange extension cord and ran from bathroom. Unsafe with my toddler. Not to mention all the noise/fighting people did ALL NIGHT LONG. Hard to sleep and had my toddler crying because he was scared. Could not leave due to them having a non refund policy. The night staff is horrible. Called office several times after 9 no answer til after 6 calls for toilet paper, never got it. Called in morning several times no answer. Called from my cell phone and they picked up after 4 calls. Finally got toilet paper at 8:40 in the morning. I most definitely will not ever stay there again, nor will I recommend it.
Stayed 2 nights in May 2021
Response from Brand Experience Team on Aug 10, 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith #Team6

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
They didn't have a microwave or freezer
Stayed 1 night in May 2021
Response from Brand Experience Team on Aug 10, 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2021
Response from Brand Experience Team on Aug 10, 2022
Thank you for positively rating your stay! Lilith #Team6

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of activity going on. Random people knocking on your door, restroom had old bar of soap behind the sink, shower curtain was ripped just a lot of weird stuff going on there. I wouldn’t recommend anybody to stay there. We didn’t even stay that’s how bad it was really bad vibes 😡😡😡😡swimming pool was green
Stayed 1 night in May 2021
Response from Brand Experience Team on Aug 10, 2022
Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

8/10 Good

Ramon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2021
Response from Brand Experience Team on Aug 10, 2022
Hi Ramon, Thank you for the positive rating! Lilith #Team6