Exterior

Reviews of Texas Inn San Benito near Harlingen

2.5 out of 5
Texas Inn San Benito near Harlingen
1451 W Expressway 83 / I-69E, San Benito, TX

Reviews

6.6
Rating 10 - Excellent. 25 out of 97 reviews" "
Rating 8 - Good. 19 out of 97 reviews" "
Rating 6 - Okay. 23 out of 97 reviews" "
Rating 4 - Poor. 12 out of 97 reviews" "
Rating 2 - Terrible. 18 out of 97 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Braeden

Liked: Cleanliness, staff & service, property conditions & facilities
Was a pleasant stay
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Thank you, for choosing to stay with us, and we appreciate you taking the time to leave us a review. We are glad to hear you enjoyed your stay, please come again.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you, we appreciate you taking the time to leave us a review.

4/10 Poor

Rudy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean at all
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 14, 2024
We are sorry to hear about your experience with us. Had we known about your issues at the time of your stay we would have happily exchange your room for you. Again, we apologize for any inconvenience this may have caused you, and we will continue to work hard to correct these issues.

2/10 Terrible

Juan

Business traveler
Disliked: Cleanliness, property conditions & facilities
No wifi Bad tv signal Bad smelling bedspreads
Stayed 1 night in Jan 2024
Response from General Manager on Jan 14, 2024
We are sorry to hear about your experience with us. We do have WiFi, you just need to ask for the password. We would have happily changed your bedspread had you asked us during your stay. We sorry about the tv signal, but this is out of control. We thank you for your feedback and we will work hard to make improvements.

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 12, 2023
Thank you, for choosing to stay with us, and we appreciate you taking the time to leave us a review.

2/10 Terrible

isaiah

Stayed 2 nights in Oct 2023
Response from General Manager on Nov 17, 2023
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

2/10 Terrible

ANTONIO

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 11, 2023
Thank you for choosing to stay with us at the Texas Inn San Benito. We appreciate you taking the time to leave us a review.

2/10 Terrible

Leticia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old
The sheets were dirty. Broken fridge and Iron. Dirty yellow towels and over poor hygiene. Not recommend!
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 28, 2023
We are sorry to hear about your experience with us. We did check the fridge in the room that was rented to you and it is working just fine. The iron isn't working, but had we known about this issue at the time of your stay we would have happily replaced for a new one. As for the towels, when they get washed sometimes the older towels tend to get mixed up with the newer ones, and again we would replaced them for newer ones to your liking had you notified us at the time of your stay. We apologize for any inconvenience this may have caused to you and your family.

6/10 Okay

Debbie

Stayed 1 night in May 2023
Response from General Manager on Jun 27, 2023
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

6/10 Okay

allen

Stayed 3 nights in Apr 2023
Response from General Manager on Oct 2, 2023
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

10/10 Excellent

Sylvia

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Visiting family
Loved the bed
Stayed 1 night in Apr 2023
Response from General Manager on Oct 2, 2023
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

2/10 Terrible

Maria

Stayed 1 night in Mar 2023
Response from General Manager on Oct 2, 2023
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

2/10 Terrible

Perla

Stayed 1 night in Feb 2023
Response from General Manager on Oct 2, 2023
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

10/10 Excellent

Julz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and easy check in
Stayed 1 night in Feb 2023
Response from General Manager on Oct 2, 2023
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

10/10 Excellent

Julz

Stayed 1 night in Jan 2023
Response from General Manager on Oct 2, 2023
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and a good price.
Response from General Manager on Oct 2, 2023
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

2/10 Terrible

Reynaldo

Stayed 1 night in Dec 2022
Response from General Manager on Oct 2, 2023
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

2/10 Terrible

Lucia

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hair on my supposedly new sheets, paint was peeling off, dirty carpet. The front office smell like really strong curry.
Stayed 4 nights in Sep 2022
Response from General Manager on Oct 7, 2022
I’m sorry about the experience you had with us. Our front office is closed to the public, and for safety purposes we only rent our rooms through the night window. The room we put you in was downstairs and all our downstairs rooms have tiles. We did offered to replace your sheets, blankets and bedding for you. The housekeepers can simply make mistakes, and we will work on making improvements.

4/10 Poor

Hector

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I felt like i got catfished by you guys, i reserved a 2 bedroom and i get there and the receptionist said i only reserved a 1 bed , then you guys post fake pictures of the rooms for rent when in actuality the rooms look like a crackhouse , its dirty with holes on the furniture and broken things with half ass repairs , and hopefully they wont try to blame the broken things on me , i dont like the fact that expedia posted fake pictures, and the a/c sucked as well, i dont think ill be using expedia anymore
Stayed 1 night in Sep 2022
Response from General Manager on Oct 7, 2022
We are sorry about the experience you had. We do have different room types. We are currently making renovations at the time, including our furniture. You did in fact reserve a double bedroom, and according to our records you were given a double bedroom. We sorry for any miscommunication with our front desk staff. The pictures are not fake, that room may have been a different room type with different furniture. Had you asked at the time of your stay we would happily changed your room for you. We sorry for any inconvenience this may have caused you.

4/10 Poor

Elsa Fernandez

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Dare!
Dirty, beds & pillows terrible, no hand nor bath soap and no trash can. Noisy AC. Never again!
Stayed 1 night in Sep 2022
Response from General Manager on Sep 6, 2022
I’m sorry about the experience you had with us. We recently made renovations to that room, and we made it was fully stocked with supplies. We checked your room and we found two garbage bins in the room. We would happily brought you more soaps, sheets & pillows to your room. The A/C is a wall unit and there is not much we can do besides replace it or move you to another room. Again all these issues could have been resolved had we known about them.

4/10 Poor

Cecilio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barely any contact. I thought we could pay at hotel. She refused my new card and that of my sister n law. I booked both rooms on my card. My sister n law was to pay her own room. I ended up paying both cuz she wouldn’t take her card. The rooms were nasty the doors filthy, the beds & pillows felts felt like boards. The AC kept running as if it was going to stop. Making so much noise. Never again.
Stayed 1 night in Sep 2022
Response from General Manager on Oct 15, 2022
We sorry about the experience you had with us. We collect all payments at the Hotel. Our hotel policy requires the credit/debit card as well as the cardholder's ID to be present for security purposes. It's possible that they tired running the different credit/debit cards but it came back declined. We sorry about the beds. Had we know about the issue we would happily changed your room for you. We will work on making improvements to our property.

10/10 Excellent

Nicholas

Stayed 5 nights in Aug 2022
Response from General Manager on Oct 2, 2023
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

2/10 Terrible

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Looked nothing like the pictures
Stayed 1 night in Jul 2022
Response from General Manager on Aug 5, 2022
We’re sorry to hear that you did not like the room that we provided to you. We are currently going through renovations. We are working on getting all our rooms updated to the same standards. We want to thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

8/10 Good

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hospitality, quite and peaceful
Stayed 1 night in Jun 2022
Response from General Manager on Jun 22, 2022
Thank you we try our best to accommodate everyone. We appreciate you taking the time to leave us a review and for choosing to stay with us.

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very quiet and peaceful
Stayed 1 night in Jun 2022
Response from General Manager on Jun 17, 2022
Thank you for your business. We appreciate you choosing to stay with us and the time you took to leave us a review.

10/10 Excellent

David

Stayed 2 nights in May 2022
Response from General Manager on Jun 2, 2022
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No coffee
Clean basic room. My only complaints are that there is no coffee and the refrigerator doesn't work.
Stayed 1 night in May 2022
Response from General Manager on Jun 17, 2022
We’re sorry for any inconvenience you may have experienced. I wish you would have told the staff about your issues at the time of your stay. We would have happily provide you with some coffee and had your fridge check out by maintenance.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Room comfort
It’s a pass by motel , we travel thru San Benito I found hair on the blankets, pillows are super hard and flat .. but we only wanted to rest a couple of hours so we did.
Stayed 1 night in Apr 2022
Response from General Manager on May 1, 2022
Thank you choosing to stay with us at, and we appreciate you taking the time to leave us a review.

6/10 Okay

Priscilla

Stayed 2 nights in Mar 2022
Response from General Manager on Mar 29, 2022
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

6/10 Okay

Ricardo

Business traveler
Faulty shower knobs
Shower knob weren't working properly an no cold water. Ac control panel is written with marks .
Stayed 1 night in Mar 2022
Response from General Manager on Mar 23, 2022
Thank for choosing to stay with us, and we appreciate you taking the time to stay with us. We will take a look at the cold water knob and get it fixed. The A/C in that room is an older model which they discontinued to make part for. We are unable to replace the A/C panel, and we have the writing so customer know how to use it properly. We tested the A/C & heater and it works just fine. Thank you

8/10 Good

Elvira

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Paid for convinces
Stayed 2 nights in Mar 2022
Response from General Manager on Mar 20, 2022
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

4/10 Poor

Angela

Traveled with family
Liked: Cleanliness, staff & service
It was conveniently located right off the freeway. I reserved for 2 people and didnt know they charged extra for a 3rd person. I guess that was my fault. But i also didn't know they charged $25 for a deposit.
Stayed 1 night in Mar 2022
Response from General Manager on Mar 19, 2022
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review. Our rates are structured based on the total number of guests staying in the room. The standard rate includes two guests by default. We do charge $5.00 plus tax for each additional guest. If you look at our hotel page on Expedia, it does state that we collect a deposit for any incidentals, damages or missing items from the room. Deposits are a standard practice in the hotel industry. Please contact the hotel for a full refund of your deposit amount.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
No tissues/Kleenex and toilet ran a bit. But nice big room. Fridge and microwave always. Plus.
Stayed 1 night in Dec 2021
Response from General Manager on Jan 1, 2022
We’re sorry you did not have any Kleenex tissue in your room. We do appreciate you taking the time to leave us a review. Thank you for choosing to stay with us.

2/10 Terrible

Alberto

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from General Manager on Nov 25, 2021
Thank you for choosing to stay with us, and we appreciate you take the time to leave us a review.

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2021
Response from General Manager on Nov 20, 2021
Thank you for stay with us, and we appreciate you taking the time in leaving us a review.

8/10 Good

TaMar

Stayed 1 night in Nov 2021
Response from General Manager on Nov 19, 2021
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

4/10 Poor

Juan

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2021
Response from General Manager on Nov 13, 2021
THANK YOU FOR LEAVING US A REVIEW AND THANK YOU FOR CHOOSING TO STAY WITH US.

4/10 Poor

Artemio

Stayed 1 night in Oct 2021
Response from General Manager on Oct 7, 2021
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

2/10 Terrible

Francisco

Stayed 7 nights in Sep 2021
Response from General Manager on Oct 7, 2021
Thank you for choosing to stay with us.

6/10 Okay

Alvino

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021
Response from General Manager on Sep 7, 2021
Thank you choosing to stay with us, and we appreciate you taking the time to leave us a review.

2/10 Terrible

Rodolfo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster in “Texas “
Terrible,, did not stay due to bugs and ac not working. Attendant threatened to charge one night. We left after 10 minutes. Due also to the fact that the door jamb looked like it was kicked in and not fixed properly.
Stayed 2 nights in Sep 2021
Response from General Manager on Sep 11, 2021
We check the room we rented to you. We found no bugs. Unfortunately since we are an outdoor property sometimes bugs may get into the room from outside no matters how much pesticide we spray. The A/C does work in that room. We would not rent the room to you if the AC didn’t work. I’m not sure what you’re talking about with the door, there’s nothing wrong with the door it closes and locks just fine. According to our policy, we have to charge you for the one night. If you would have given us a chance, we would have happily change your room.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from General Manager on Sep 2, 2021
Thank you for choosing to stay with us at the Texas Inn San Benito, and we appreciate you taking the time to leave us a review.

6/10 Okay

Rosa

Liked: Staff & service
Situation of hotel is not so good. Room was newly painted and carpet replaced. Overall, room was nice by did notice bed bugs when we left. Will probably not stay here anymore.
Stayed 2 nights in Aug 2021
Response from General Manager on Aug 29, 2021
We’re sorry to hear about your experience with us. We will work to fix the issues you had with us.

6/10 Okay

Damien

Traveled with partner
Liked: Cleanliness, staff & service
The rooms themselves were not bad but it was really difficult to figure out how the shower worked. I was able to get the water running at the bottom but could not figure out how to get it flowing at the top where the shower head was.
Stayed 1 night in Aug 2021
Response from General Manager on Aug 25, 2021
I’m sorry about the confusion, but there is a sign in the shower with instructions. If you would have called the front desk we happily would have walked you through it.

2/10 Terrible

Ronda

Stayed 1 night in Aug 2021
Response from General Manager on Sep 18, 2021
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

10/10 Excellent

Ronnie

Stayed 1 night in Aug 2021
Response from General Manager on Sep 18, 2021
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

8/10 Good

Juancarlos

Stayed 1 night in Jul 2021
Response from General Manager on Sep 18, 2021
Thank you for choosing to stay with us, and we appreciate you taking the time to leave us a review.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Clean, properly located next to a highway.
Stayed 1 night in Jul 2021
Response from Randy Bhakta on Jul 31, 2021
Thank you very much for your review and thanks for staying at Texas Inn San Benito

2/10 Terrible

Celia

Stayed 2 nights in Jul 2021
Response from General Manager on Jul 28, 2021
Thank you for choosing to stay with us at the Texas Inn San Benito, and we appreciate the review you made.

10/10 Excellent

Ernesto

Stayed 2 nights in Jul 2021
Response from Ankur Bhakta, GM on Jul 26, 2021
Thank you for choosing to stay with us, and we appreciate you taking the time to leave a review.