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Reviews of Motel 6 San Antonio, TX - South

2 out of 5
Motel 6 San Antonio, TX - South
7950 S Panam Expwy, San Antonio, TX

Reviews

6.4
Rating 10 - Excellent. 80 out of 348 reviews" "
Rating 8 - Good. 81 out of 348 reviews" "
Rating 6 - Okay. 60 out of 348 reviews" "
Rating 4 - Poor. 57 out of 348 reviews" "
Rating 2 - Terrible. 70 out of 348 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Amelia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Housekeeping staff professionalism and friendly
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 6, 2024
Hi Amelia,Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Lilith#Team6

2/10 Terrible

samantha, San Antonio

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024
Response from Nancy Y. on May 1, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

David

Liked: Amenities, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 22, 2024
Hi David,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Henri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good spot
Stayed 1 night in Apr 2024
Response from Nancy Y. on May 1, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Gabriela

Stayed 7 nights in Apr 2024

8/10 Good

David

Liked: Amenities, property conditions & facilities
Good customer service
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 22, 2024
Hi David,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had no problems with the stay
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on Apr 22, 2024
Hi Juan,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6

8/10 Good

Bridget

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Room was great, staff was excellent. Hallways and stairs were super dirty.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 15, 2024
Hi Bridget, Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access to everything
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 11, 2024
Hi JoseWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

2/10 Terrible

Isaias

Business traveler, Traveled with partner
Roches in bedroom
Stayed 1 night in Jan 2024
Response from Nancy Y. on Feb 13, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Juan, Lake Station

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jrod
Stayed 1 night in Dec 2023

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 20, 2023
Hi Henri,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Poor

David

Stayed 1 night in Nov 2023

2/10 Terrible

Merary Suyapa

Stayed 1 night in Oct 2023

8/10 Good

ERNEST

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved great location and good service. Still remodeling from last stay
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Ernest,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

Julia

Stayed 1 night in Sep 2023

4/10 Poor

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service and the only thing I didn't like was no where to sit outside
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 28, 2023
Hi Ann,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Had a good stay overall only bad thing was hotel hallways and building had an ugly smell and the key door didn’t work for a while not to mention the small cockroaches I encountered every now and then. Slept comfortably though.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 21, 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Roberto

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Aug 2023

2/10 Terrible

ANGELA N

Disliked: Cleanliness
Loud guest
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 15, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Derek

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2023

6/10 Okay

Jesus, Milwaukee

Disliked: Staff & service
the approach of the attendant..
Stayed 1 night in Apr 2023
Response from Brand Experience Team on May 15, 2023
Hi Jesus,Thank you for positively rating your stay!!Lilith#Team6

8/10 Good

Lora

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had been recently remodeled and was in good condition. We were traveling with our cat and the motel was pet friendly and suited our situation, including allowing us to check in a little early. It was also well located for our needs.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on Apr 17, 2023
Hi Lora, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Valerie

Stayed 1 night in Apr 2023

10/10 Excellent

Norma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel it is completely remodeling, everything is good.
Stayed 1 night in Mar 2023
Response from Nancy Y. on Apr 11, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

kenneth

Stayed 1 night in Mar 2023

2/10 Terrible

Manuel

Stayed 1 night in Feb 2023

2/10 Terrible

Felipa

Stayed 2 nights in Feb 2023

2/10 Terrible

Lucille

Stayed 1 night in Feb 2023

4/10 Poor

Betty

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Miranda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was hair and pubic hair still in the bathtub, stains on the sheets. Not much you can do about this, but it still sucked but the doors suck you hear every little tging outside your door like its wide open :(
Stayed 1 night in Jan 2023
Response from Brand Experience Team on Feb 10, 2023
Hi Miranda,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 Poor

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good experience. No hot water, bad smell, room in bad shape, noisy. Bad experience all around.
Stayed 1 night in Jan 2023
Response from Brand Experience Team on Feb 10, 2023
Hi Miguel,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Ernest

Liked: Cleanliness, property conditions & facilities, room comfort
Okay Considering the Price
Since we were there last, they have re-modeled their rooms. They used to be in pretty bad shape. Much nicer now. Rooms were not immaculate, but clean. Office staff was rather rude, however.
Stayed 1 night in Jan 2023
Response from Brand Experience Team on Feb 10, 2023
Hi Ernest,Thank you for positively rating your stay! We love hearing from our guest and are happy you enjoyed your stay. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing your concerns to our attention. Lilith#Team6

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort
For a BASIC hotel, it's okay
The hotel did seem clean. No issues there. My issue was that lobby closes early so if you have a delivery or friend stop by, you need to walk all the way down and meet them at the side entrance. Food delivery should be able to come in and take the food to where it needs to be. The room was nice and cozy. However the outlets on either side of rhe bed/headboard did bot work. Neither did the lights on the night stands. Only working outlet was the one in the bathroom by the toilet. Very inconvenient. There is not a coffee machine i the room. Most places I stay has a coffee maker and complimentary coffee or teas. This place has no complimentary anything... except soap. No shampoo, body wash, or even lotion. The cending machines on the 3rd floor and the 1st floor did have the capability to use apple pay or your card or even cash... but when we attempted, nothing.
Stayed 2 nights in Dec 2022
Response from Brand Experience Team on Feb 10, 2023
Hi Sandra,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom was dirty, towels stained, shower had a lot of rush, toilet lid was loose and one side was barely hanging on. Comforter was stained like bleach spots.
Stayed 1 night in Sep 2022

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite.
Stayed 1 night in Aug 2022
Response from Brand Experience Team on Aug 30, 2022
Hi Simon, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

4/10 Poor

Tiffany

Disliked: Property conditions & facilities
Nothing nasty room
Stayed 2 nights in Aug 2022
Response from Brand Experience Team on Aug 30, 2022
Hi Tiffany,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Okay

Annette

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Annoying chirping of smoke alarm
The room was good but didn’t get much sleep because the smoke alarm in the room next door kept chirping (need to change the battery).
Stayed 1 night in Jul 2022
Response from Brand Experience Team on Aug 30, 2022
Hi Annette, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

Wayne

Stayed 2 nights in Jun 2022

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Needs shampoo and soap in the shower.
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jul 20, 2022
Hi Hugo, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon. Safe Travels Lilith #Team6

4/10 Poor

Gloria

Traveled with family
First swimming pool was closed then no Coffee pot they don’t have Shampoo so bring your own
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jul 20, 2022
Hi Gloria, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Poor

Kandy

Traveled with family
Liked: Cleanliness
Stayed 1 night in May 2022
Response from Brand Experience Team on Jul 20, 2022
Hi Kandy, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith #Team6

2/10 Terrible

Sylvia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!
The linens were dirty. No microwave or refrigerator in yhe rooms. The bed was not a queen size but full size. No chair to sit down in the room. Horroble experience!
Stayed 2 nights in Apr 2022
Response from Nancy Y. on May 19, 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

4/10 Poor

Beatriz

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
the bed had dirty sheets
Stayed 1 night in Mar 2022
Response from Nancy Y. on May 19, 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

8/10 Good

Francisco

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
need good maintenance
nohot water
Stayed 1 night in Mar 2022
Response from Nancy Y. on May 19, 2022
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Nancy Y. #Team6

10/10 Excellent

Roman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Nancy Y. on May 19, 2022
Thank you for the perfect rating!! Nancy Y. #Team6